Property management training is essential, but it’s only worthwhile if employees actually grasp and retain the material. For the most effective training, look for these features:
- Compact Course Modules
On-the-job training means constant stops and starts. To compensate for frequent distractions, courseware should be broken up into easily-digested modules of no more than 20 minutes. When employees can complete a full concept in one sitting, retention is vastly increased.
- Live Voice and Video
Training doesn’t do any good if employees are bored or distracted while they’re taking it. The most effective courseware uses dynamic images, voice narration, and video to hold employee interest and reinforce important concepts through visual and auditory learning.
- Practice Elements & Quizzes
The best way to ensure your employees understand and remember what they’re learning is to have them practice and test. Look for training that incorporates frequent knowledge assessments—and that allows you to monitor their performance on those assessments.
- Comprehensive Catalog
Online training should address all key areas of property management, such as safety, compliance, sales, customer service, and maintenance, with lessons for leasing agents, property managers, and maintenance technicians.
- Up-to-date Compliance Information
Compliance training is critical for helping property management companies avoid the substantial risks of noncompliance. But a compliance program is only as good as it is current. Regulations are constantly changing, and the courseware must be continually updated to reflect the latest changes.
If your training doesn’t give you all these features, chances are your employees aren’t really learning from it. Visit http://gracehill.com/events/new-courseware/ to find out how the newest generation of Grace Hill courseware uses the latest learning science to engage employees and improve learning outcomes.