Training Tip of the Week:
The Importance of Explanatory Feedback

Grace Hill Weekly Training Tip

The Importance of Feedback

Did you ever have a teacher who marked up your essays with comments like, “unclear”, “poor word choice” or “watch your sentence structure”?  If so, you might remember feeling a bit helpless, wondering what the comments meant and what to do with them. Comments like these may have given you some information about your performance, but did they really help you become a better writer?


When we are learning new things, it is important to get timely information about what we are doing right or wrong and why, along with information about how to improve. This is called feedback, and it is a critical component of improving learner performance.


How can you create meaningful feedback for your learners? Here are some tips!


Use explanatory feedback. In addition to “correct” or “incorrect”, provide an explanation of why the response is correct or incorrect. Refer back to key points or examples from the training. Explanatory feedback is most useful when it provides learners with an understanding of where they are, and some guidance on how they can move forward.


Be timely. Feedback is most effective when it is given immediately, rather days or weeks after the learner responded to the question or submitted the assignment. An advantage of some online learning formats is that you can provide feedback immediately. If that’s not possible, just try to follow the rule, “the sooner, the better.”


Display the question, response and feedback together. Having to flip between the question and the feedback can add cognitive load to learning. If possible, position the feedback so that the learner can see the question, his or her response, and the feedback at the same time. This is most feasible when using online formats, but think about this when providing feedback in other formats as well.


In a pinch, have learners generate their own feedback. What if you don’t have the time or resources to provide feedback on written assignments or more complicated work products?  In these cases, ask learners to evaluate their responses against a scoring rubric and a sample answer.  Purposeful comparison to an exemplar, even if the learner doesn’t get feedback from you, can be helpful in getting things into long term memory.


A missed question or imperfect assignment provides just the right opportunity to teach and correct any misconceptions the learner has. Don’t let these important moments go by!  Instead, use targeted, timely, explanatory feedback to improve performance and keep learners headed in the right direction.

Latest Issue of Vantage Pro: Know Your Exposure

Did you know that since 2010, HUD has obtained more than $8 million in compensation for victims of maternity leave discrimination?

This month’s Vantage Pro helps you avoid costly charges of discrimination or sexual harassment by becoming aware of all the ways you might be liable — there are more ways than you think!

Inside this issue:

  • FHA violations involving religious discrimination
  • FHA violations involving sexual harassment
  • FHA violations involving maternity discrimination
  • Important information about obtaining disability verification
  • Current legislation affecting the property management industry


Each month, Platinum-level Vision clients are informed about the latest cases and legislation affecting the property management industry. They learn what impact those actions are likely to have on the industry and what steps they should take to avoid violations.

Find out how you can get Vantage Pro.


Did you miss the Vision webinar?

Did you miss the webinar today where we introduced to Vision’s new courseware and surveys? Our Director of Product Training Tami Criswell described Vision’s new functionality and how every aspect of the update was designed to inspire learners and increase training effectiveness. View the webinar by clicking on the screen below.

With the launch of Vision, Grace Hill has modernized the most extensive training catalog built exclusively for property management companies. We are excited for you to use it and learn from it!

Survey Finds Custom Training Content a Top Need for Property Management Companies

A recent survey conducted by Grace Hill found that one of the top needs for property management companies is custom training content. Survey participants ranked “content specifically tailored to employees’ needs” their second highest training need, second only to “fast, easy, effective on-boarding training.” The survey findings show companies are increasingly looking for more tailored and relevant training content that matches the specific needs?of their diverse employee groups.

In addition, 39% of Training Administrators surveyed reported “developing content/curriculum that meets the needs of the company” the contribution they are most proud of. However, 58% do not currently upload content into their learning management system (LMS), despite content development being a top area of pride. Clearly, using custom content in their LMS is a major opportunity for property management companies.

Even on-boarding training (the top need cited by survey participants) can benefit from customization. While fast initation into such essential subjects as safety and compliance is critical to effective on-boarding, so is an introduction to specific company policies and procedures. On-boarding is the best time to familiarize employees with property-specific information and practices. And in an industry with turnover rates as high as 19% (for leasing professionals) a good onboarding process is essential.

Stay tuned for more insights into the practices, challenges, and opportunities of the property management industry when we release the full 2017 Multifamily Benchmark Report later this week.