General Questions

For Learners

Select the Issue:

 


How do I use the Facebook widget from my learning center?

The following videos demonstrate how you can add a course from My Library into your account.

Your administrator may or may not have chosen to display the Facebook widget in your learning center.

  • If it is displayed for you, it may show Grace Hill’s Facebook page or your company’s Facebook page – depending on how the administrator has the widget set up.
  • To interact with the widget you must be signed into your personal Facebook account in the same browser.
    • (See your company’s policy on accessing Facebook during working hours.)
    • Once logged in to your Facebook page you can then like and share the page and posts as desired.

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How do I view announcements?

  • From your Learning Center Dashboard, you will see the Announcements widget.
    • The most current announcement is visible.
  • To view older announcements, click the Announcements title, the announcements page will open and reveal all announcements.

 

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How do I dismiss announcements?

Most courses in VisionX can be taken in both English and Spanish.

? From your Learning Center Home Page – scroll to the Announcements widget
? Locate the announcement you would like to dismiss
? Click the “X” located in the top right corner of the announcement

 

If you selected a language upon beginning your course and want to change the language selection, please contact us so we can make the change for you. We will not be able to correct the issue immediately but will prioritize your request for resolution.

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How to use My Resources? 

Module Quizzes in a course can only be taken once:

  • From the Learning Center, navigate to the “My Resources” widget.
    • The “My Resources” widget is where your training administrator can add resources such as documents, forms, videos, etc. for you to access as additional resources for your organization.
  • The resources can be individual links or grouped into folders.
  • Also, in the “My Resources” widget, Grace Hill has added a folder titled “VisionX Student Orientation Videos” that house the two learner videos that appear automatically when logging in for the first time for “VisionX Content Overview” and “VisionX Learner Orientation”.

  • To view a resource, click on the title of the resource to open.
  • You can also click on the “My Resources” title link to open the listing of all resources available in the widget. Each resource will appear as its own module.
    • Note: These resources are only for viewing purposes and will not reflect on the transcript records after a learner has viewed a resource.
    • Note: If you don’t have the “My Resources” widget in your Learning Center, please contact your system administrator.

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How to use or print the event calendar?

First, determine whether your course was in My Assignments or in My Book Bag.

In both cases, you will have to complete your existing attempt:

 

The course was in My Assignments:

  1. Go to My Assignments.
  2. Click on the course you want to retake.
  3. A new attempt will be created.

 

The course was in My Book Bag:

  1. Go to My Library.
  2. Select your Bookbag, and locate the course.
  3. Click the Remove button next to the course.
  4. Select the Online Courses tab at the top, and locate the course.
  5. Click on the Add button next to it.
  6. A new attempt will be created.

 

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How to clear your cache, cookies and/or browser history.

First, determine whether your course was in My Assignments or in My Book Bag.

The answer to this depends on the type of computer you have and the browser you utilize. Click Here to determine the right steps for you.

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Related Questions

 

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