Trouble logging in? Part 1

For Learners

Select the Issue:

 


Forgot your username or password?

Please follow these steps if you have forgotten your username or password:

  1. Click the “Recover Username and Password” link and enter your email into the popup.

    • An email will be sent to you, with your account information.
  1. If entering your email displays a ‘Multiple users were found with the email address you entered’ message:
  1. First, contact your training administrator.
  2. For further information please contact us at:
    • Phone: (866) 472-2344
  • If entering your email displays an ‘Email address was not found’ error.
    • First, contact your training administrator.
    • For further information please Contact us at:
      • Phone: (866) 472-2344
  • If the ‘Recover Username and Password’ is not turned on for your system:
    • First, contact your training administrator.
    • For further information please Contact us at:
      • Phone: (866) 472-2344

 

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The password you entered was incorrect.

Please follow these steps if you received a ‘The password you entered was incorrect’ message when logging in:

  1. Enter your email into the popup box.
  2. Go to your email.
  3. Login with the credentials provided.

 

If entering your email displays:

  • Multiple users were found with the email address you entered
  • The email address you entered cannot be found

 

  1. First, contact your training administrator.
  2. For further information please contact us at:

 

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The username you entered cannot be identified.

Please follow these steps if you are receiving a ‘The username you entered cannot be identified’ error message when logging in:

  1. Triple-check that the username you typed in is the one your company provided you.
  2. Verify the Internet Browser you are using.

Please note your company’s security settings may prevent you from downloading a different browser.

  • If this is the case, please reach out to your training administrator.
  1. If you have confirmed the username and used a different browser, but the issue is still occurring, contact us at:

 

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I don’t know my VisionX URL

Your company has a unique URL through which you should be accessing VisionX:

  1. The format is https://www.gracehillvision.com/ and your company’s unique identifier.

For further assistance:

 

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Related Questions – Additional login issue help can be found in Part 2 below

 

Can’t find what you’re looking for?

 

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