Amy McClellan

Grace Hill Introduces the First Property Performance Management Solution for Companies Under 2,000 Units

Grace Hill Introduces the First Property Performance Management Solution for Companies Under 2,000 Units    For the first time in Multifamily, there is an affordable performance management solution that addresses the specific policy, training, and assessment needs of the under 2,000-unit market and 10 or fewer properties. Success Bundle from Grace Hill allows you to… Read More »

Complying with President Biden’s Executive Order Protecting LGBTQ+

Complying with President Biden’s Executive Order Protecting LGBTQ+   On January 20, 2021, President Biden signed an executive order that broadens protections that the Bostock v Clayton County Supreme Court ruling provides LGBTQ+ individuals. The Bostock ruling applies specifically to discrimination in the workplace; however, the executive order extends those protections to other areas, including… Read More »

Announcing the 2021 Kingsley Excellence Awards

Announcing the 2021 Kingsley Excellence Awards   Grace Hill’s KingsleySurveys has announced this year’s Kingsley Excellence Award winners. The 2021 Kingsley Excellence Award recognizes individual communities that achieved outstanding performance in 2020. Award winners must have exceeded their program’s previous year Kingsley Index for overall satisfaction. To accomplish satisfaction improvements during such a challenging year… Read More »

Gumenick Properties Uses Grace Hill’s Full Talent Management Solution to Exceed Industry Performance Averages

Gumenick Properties Uses Grace Hill’s Full Talent Management Solution to Exceed Industry Performance Averages   Gumenick Properties is an award-winning real estate development and management company with operations throughout the Southeast. Using Grace Hill’s full Talent Performance Loop™, including PolicyPartner, Vision, Validate, and KingsleySurveys, the company has elevated property and portfolio performance to outperform industry… Read More »

How Royal American Increased Training Compliance by 55%

How Royal American Increased Training Compliance by 55%   Royal American Management manages multifamily portfolios for over 200 communities and more than 18k units nationwide. Using Grace Hill’s Vision 2020 LMS, the company recently restructured their training program resulting in 89% of employees completing required training, up from 34% just three years earlier. Lori Agudo, Director… Read More »

Getting the Most Out of Your Mystery Shops

In the recent AIM Conference webinar “Take a Journey Through the Eyes of a Renter,” leading apartment professionals discussed how to keep mystery shopping effective and relevant to today’s leasing environment. Webinar participants Jessica Fern, Director of Training and Development, FPI Management; Joy Zalaznick, Director of Training and Development, Kettler Enterprises; and Darcey Forbes, Senior… Read More »

How Self-Guided Tours Benefit Renters

How Self-Guided Tours Benefit Renters   At the onset of the pandemic, property managers were forced to find alternatives to traditional leasing, and virtual leasing became the clear front-runner. Now that offices have opened up and people better understand the virus, self-guided tours are becoming more popular. The increased convenience and comfort of self-guided tours… Read More »

New Florida-Specific Human Trafficking Training & Policy

New Florida-Specific Human Trafficking Training & Policy   Grace Hill has partnered with NAAEI and iEmpathize to create a new course that educates Florida multifamily employees on the dangers, signs, and prevention tactics of human trafficking. The new course is approved by the Florida Department of Business and Professional Regulation (DBPR) to meet Florida’s new… Read More »

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