Amy McClellan

Announcing the 2021 Kingsley Excellence Awards

Announcing the 2021 Kingsley Excellence Awards   Grace Hill’s KingsleySurveys has announced this year’s Kingsley Excellence Award winners. The 2021 Kingsley Excellence Award recognizes individual communities that achieved outstanding performance in 2020. Award winners must have exceeded their program’s previous year Kingsley Index for overall satisfaction. To accomplish satisfaction improvements during such a challenging year… Read More »

Gumenick Properties Uses Grace Hill’s Full Talent Management Solution to Exceed Industry Performance Averages

Gumenick Properties Uses Grace Hill’s Full Talent Management Solution to Exceed Industry Performance Averages   Gumenick Properties is an award-winning real estate development and management company with operations throughout the Southeast. Using Grace Hill’s full Talent Performance Loop™, including PolicyPartner, Vision, Validate, and KingsleySurveys, the company has elevated property and portfolio performance to outperform industry… Read More »

How Royal American Increased Training Compliance by 55%

How Royal American Increased Training Compliance by 55%   Royal American Management manages multifamily portfolios for over 200 communities and more than 18k units nationwide. Using Grace Hill’s Vision 2020 LMS, the company recently restructured their training program resulting in 89% of employees completing required training, up from 34% just three years earlier. Lori Agudo, Director… Read More »

Getting the Most Out of Your Mystery Shops

In the recent AIM Conference webinar “Take a Journey Through the Eyes of a Renter,” leading apartment professionals discussed how to keep mystery shopping effective and relevant to today’s leasing environment. Webinar participants Jessica Fern, Director of Training and Development, FPI Management; Joy Zalaznick, Director of Training and Development, Kettler Enterprises; and Darcey Forbes, Senior… Read More »

Assessing Leasing Performance in a Virtual World

New Validate Reporting Enhancements   Building leasing excellence in a virtual environment has been a top priority for Grace Hill this year. When COVID-19 hit, we swiftly produced the Virtual Leasing webinar series, new Virtual Leasing courses in Vision 2020, and new PolicyPartner Virtual Leasing policies. Those courses and policies have helped over 13,000 learners… Read More »

How Self-Guided Tours Benefit Renters

How Self-Guided Tours Benefit Renters   At the onset of the pandemic, property managers were forced to find alternatives to traditional leasing, and virtual leasing became the clear front-runner. Now that offices have opened up and people better understand the virus, self-guided tours are becoming more popular. The increased convenience and comfort of self-guided tours… Read More »

New Florida-Specific Human Trafficking Training & Policy

New Florida-Specific Human Trafficking Training & Policy   Grace Hill has partnered with NAAEI and iEmpathize to create a new course that educates Florida multifamily employees on the dangers, signs, and prevention tactics of human trafficking. The new course is approved by the Florida Department of Business and Professional Regulation (DBPR) to meet Florida’s new… Read More »

Vision 2020: Course Builder Live

The new Vision 2020 Course Builder is now live! We moved over 25,000 courses from the legacy course player and relaunched them into the New Course Player alongside the New Course Builder launch. It’s now more intuitive and easy to build custom courseware inside Vision with features like: Drag-and-drop course building (documents, links, videos, HTML… Read More »

Important Title VII Updates

On June 15, the Supreme Court ruled that LGBT employees are protected under Title VII of the Civil Rights Act of 1964. Over the past few weeks, we at Grace Hill have carefully reviewed our courses. Minor but important updates about Title VII are being made to the following compliance courses to ensure they accurately… Read More »

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