Amy McClellan

New De-Escalation Course and Boosters Now Available in Vision

We’ve been hard at work building new resources to help property management employers navigate the upcoming vaccine mandate implementation. Our latest training release gives learners practical skills for diffusing tense situations in a constructive and positive way.  The De-Escalation Course and Boosters contain communication strategies designed to reduce tension and remove communication barriers in conflict… Read More »

Complying with President Biden’s Executive Order Protecting LGBTQ+

Complying with President Biden’s Executive Order Protecting LGBTQ+   On January 20, 2021, President Biden signed an executive order that broadens protections that the Bostock v Clayton County Supreme Court ruling provides LGBTQ+ individuals. The Bostock ruling applies specifically to discrimination in the workplace; however, the executive order extends those protections to other areas, including… Read More »

Grace Hill Introduces the First Property Performance Management Solution for Companies Under 2,000 Units

Grace Hill Introduces the First Property Performance Management Solution for Companies Under 2,000 Units    For the first time in Multifamily, there is an affordable performance management solution that addresses the specific policy, training, and assessment needs of the under 2,000-unit market and 10 or fewer properties. Success Bundle from Grace Hill allows you to… Read More »

Announcing the 2021 Kingsley Excellence Awards

Announcing the 2021 Kingsley Excellence Awards Grace Hill’s KingsleySurveys has announced this year’s Kingsley Excellence Award winners. The 2021 Kingsley Excellence Award recognizes individual communities that achieved outstanding performance in 2020. Award winners must have exceeded their program’s previous year Kingsley Index for overall satisfaction. To accomplish satisfaction improvements during such a challenging year is… Read More »

Gumenick Properties Uses Grace Hill’s Full Talent Management Solution to Exceed Industry Performance Averages

Gumenick Properties Uses Grace Hill’s Full Talent Management Solution to Exceed Industry Performance Averages   Gumenick Properties is an award-winning real estate development and management company with operations throughout the Southeast. Using Grace Hill’s full Talent Performance Loop™, including PolicyPartner, Vision, Validate, and KingsleySurveys, the company has elevated property and portfolio performance to outperform industry… Read More »

How Royal American Increased Training Compliance by 55%

How Royal American Increased Training Compliance by 55%   Royal American Management manages multifamily portfolios for over 200 communities and more than 18k units nationwide. Using Grace Hill’s Vision LMS, the company recently restructured their training program resulting in 89% of employees completing required training, up from 34% just three years earlier. Lori Agudo, Director of… Read More »

Getting the Most Out of Your Mystery Shops

In the recent AIM Conference webinar “Take a Journey Through the Eyes of a Renter,” leading apartment professionals discussed how to keep mystery shopping effective and relevant to today’s leasing environment. Webinar participants Jessica Fern, Director of Training and Development, FPI Management; Joy Zalaznick, Director of Training and Development, Kettler Enterprises; and Darcey Forbes, Senior… Read More »

Scroll to Top