It’s not just the biggest apartment show in the world; it’s where the industry’s top thought leaders, trendsetters, and innovators come together to share ideas and solutions. More than 8,000 industry professionals will take over the sunny city of San Diego, California, in search of education, networking, and fun. For many, this conference can be… Read More »
You may think that having a strong, secure password for your online accounts is obvious, but not everyone follows cybersecurity guidelines when it comes to creating passwords. Every year, research firms collect data on the most commonly used passwords. And year after year the data show that, in general, people are using the same weak,… Read More »
Resident behaviors shifted significantly in 2021 as the pandemic led millions to remote work and rethink where to live. Creating more space and specialized amenities enabled apartment operators to thrive, according to the Grace Hill/NMHC 2022 Renter Preferences Survey Report, which featured input from 221,000 renters living in 4,564 communities nationwide, with data available in… Read More »
In the world of multifamily, bigger isn’t necessarily better. But being a smaller operator does come with a unique set of challenges. Larger apartment management companies are working with distinct advantages. They have bigger budgets and operating margins, and more resources at their disposal. They generally have more money for payroll and technology, and through… Read More »
Resident satisfaction and renewal rates are primary drivers in property performance. While several factors go into those particular data points, multifamily operators looking to improve resident retention may want to first focus their efforts on employee satisfaction. It may sound secondary, or even backward, but there is an undeniable correlation between associate turnover and resident… Read More »
Technology played a big role in multifamily’s response to the COVID-19 pandemic, but it is the operators who paid attention to the little things that positioned themselves for continued success. In the 2021 NMHC OPTECH session “Multifamily Moneyball: A Home Run for Talent Management and Customer Experience,” panelists reviewed the subtle strategies and simple tech… Read More »
To contain the recent surge in COVID-19 cases, President Biden has proposed a new federal vaccine mandate applicable to certain businesses. The mandate includes the strictest vaccination requirements yet imposed and could affect almost two-thirds of the American workforce, including the property management industry. While the mandate isn’t anticipated to go into effect for several… Read More »
Video mystery shopping eliminates questions about how a shop occurred and provides additional information.