Blog
2020 has been a year unlike any other, but our commitment to support the people and industries we serve remained our top priority. This year, we worked hard to provide you with the tools, resources and insights needed to keep properties operating, develop your teams and best navigate the changing environments in multifamily and commercial… Read More »
Read MoreHow Royal American Increased Training Compliance by 55% Royal American Management manages multifamily portfolios for over 200 communities and more than 18k units nationwide. Using Grace Hill’s Vision 2020 LMS, the company recently restructured their training program resulting in 89% of employees completing required training, up from 34% just three years earlier. Lori Agudo, Director… Read More »
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In the recent AIM Conference webinar “Take a Journey Through the Eyes of a Renter,” leading apartment professionals discussed how to keep mystery shopping effective and relevant to today’s leasing environment. Webinar participants Jessica Fern, Director of Training and Development, FPI Management; Joy Zalaznick, Director of Training and Development, Kettler Enterprises; and Darcey Forbes, Senior… Read More »
Read MoreNew Validate Reporting Enhancements Building leasing excellence in a virtual environment has been a top priority for Grace Hill this year. When COVID-19 hit, we swiftly produced the Virtual Leasing webinar series, new Virtual Leasing courses in Vision 2020, and new PolicyPartner Virtual Leasing policies. Those courses and policies have helped over 13,000 learners… Read More »
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New Diversity, Equity & Inclusion (DEI) Training from Grace Hill As the national conversation on DEI evolves and remains top of mind for organizations in the multifamily housing industry, Grace Hill is introducing a series of new courses that address racism and racial bias head-on. These courses provide a foundational understanding of the issues… Read More »
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How Self-Guided Tours Benefit Renters At the onset of the pandemic, property managers were forced to find alternatives to traditional leasing, and virtual leasing became the clear front-runner. Now that offices have opened up and people better understand the virus, self-guided tours are becoming more popular. The increased convenience and comfort of self-guided tours… Read More »
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New Florida-Specific Human Trafficking Training & Policy Grace Hill has partnered with NAAEI and iEmpathize to create a new course that educates Florida multifamily employees on the dangers, signs, and prevention tactics of human trafficking. The new course is approved by the Florida Department of Business and Professional Regulation (DBPR) to meet Florida’s new… Read More »
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Proactive Partnering Your tenant is more than just a lease In the commercial real estate world, numbers are always top of mind. We think in terms of numbers when calculating portfolio returns (NOI, cap rate, IRR) and also when describing individual properties (square feet, vacancy rate, lease term). But what’s really behind the numbers? … Read More »
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PropTech in the Pandemic Age How to use the downturn to your advantage For commercial real estate companies, the pain of the pandemic directly impacts your properties The world has changed considerably, seemingly overnight. For commercial real estate companies, the pain of the pandemic directly impacts your properties. You’ve seen tenants shut down offices… Read More »
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Enhancing performance through continuous employee improvement Is it a loop or a straight line? Measuring employee performance and investing in team member development leads to noticeable returns When assessing influences on portfolio outcomes, where do you start? There is more to the results than just income and expenses. Understanding the dynamics behind portfolio performance… Read More »
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Strategies to ensure your organization’s shift to virtual leasing is successful now and later.
Read MoreEven during the most severe COVID-19 quarantine lockdowns, onsite teams have never stopped working to keep their communities safe. SightPlan CEO Terry Danner is celebrating these everyday frontline heroes in the groundbreaking video series, “Back to Work with Terry Danner.” Grace Hill is delighted to partner with SightPlan and HD Supply to share this journey… Read More »
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