Blog

Grace Hill and Entrata have been proud partners since 2018 and currently have over 60 joint clients representing 500K+ units. Together, our companies have trained thousands of learners!  We are excited to share that we have teamed up to integrate and streamline our industry-leading platforms, and we have added user guides and 19 Entrata courses… Read More »

If you’ve been faithfully following our series about missteps in multifamily mystery shopping (and if you haven’t, here’s Misstep #1, Misstep #2, and Misstep #3), you should be feeling pretty confident that you’ve got this mystery shopping thing figured out. Not so fast. There’s another misstep we see a lot that negatively impacts your mystery… Read More »

Are you ready to take your leasing to the next level? Grace Hill is proud to partner with D2 Demand Solutions to bring you a new elective course series that will help you do just that!  The Sales Performance Improvement and Coaching series guides leasing professionals through an intuitive and authentic sales pipeline model made… Read More »

Pause for just a minute. Think about everything you’ve poured your valuable time and budget into: targeted marketing programs; detailed onboarding and mentoring; and developing policies, procedures, and training to better enable your teams and create more loyal customers. Spending more on a mystery shopping program to assess, test, and improve standards is a good… Read More »

It’s no secret that online reputation is a critical piece of the leasing process, especially when you consider the fact that 85% of residents surveyed indicated online reviews influenced their leasing decision. For any business, large or small, reputation should always be top of mind, and if actively managed, it can also be a powerful… Read More »

As the management of our lives moves increasingly online, the importance of reputation management training and strategy increases synchronously.  If your online reputation is actively managed, it can be a critical and informative piece of the leasing process that acts as a useful resident acquisition and retention tool. If you’re not yet proactively managing your… Read More »

If your company is like so many others, you’ve invested countless hours, dollars, and brain cells building a vibrant corporate culture. That’s because you know a winning corporate culture is inextricably tied to more revenue, higher profits, and 5-star customer satisfaction.  So why would you risk all that with a mystery shopping program that makes… Read More »

Multifamily mystery shopping needs a makeover — stat. We at Grace Hill found out first-hand. After more than 20 years of collaborating with multifamily leaders, we’ve discovered that a lot of property management organizations have a skewed perception of mystery shopping. Many are less than satisfied with the results—not to mention the fact that the… Read More »

GREENVILLE, S.C., May 20, 2021  — Grace Hill, the innovator of software-driven talent and customer management solutions for commercial and multifamily real estate covering policies, training, assessment and surveys, today announced that Kendall Pretzer has been appointed Chief Executive Officer. The appointment comes after Grace Hill’s acquisition by Aurora Capital Partners earlier in May. As CEO, Pretzer will… Read More »

Grace Hill has received many requests to make the content in our Vision learning management system (LMS) accessible in languages other than English and Spanish. We are excited to share that our new feature, Course Translation Tool, has officially been rolled out in the courses listed below.  The Course Translation Tool will allow learners to… Read More »