COVID-19

Getting the Most Out of Your Mystery Shops

By Amy McClellan / December 9, 2020 / Comments Off on Getting the Most Out of Your Mystery Shops

In the recent AIM Conference webinar “Take a Journey Through the Eyes of a Renter,” leading apartment professionals discussed how to keep mystery shopping effective and relevant to today’s leasing environment. Webinar participants Jessica Fern, Director of Training and Development, FPI Management; Joy Zalaznick, Director of Training and Development, Kettler Enterprises; and Darcey Forbes, Senior… Read More »

Read More

How Self-Guided Tours Benefit Renters

By Amy McClellan / November 11, 2020 / Comments Off on How Self-Guided Tours Benefit Renters

How Self-Guided Tours Benefit Renters   At the onset of the pandemic, property managers were forced to find alternatives to traditional leasing, and virtual leasing became the clear front-runner. Now that offices have opened up and people better understand the virus, self-guided tours are becoming more popular. The increased convenience and comfort of self-guided tours… Read More »

Read More

Back to Work with Terry Danner

By Amy McClellan / August 20, 2020 / Comments Off on Back to Work with Terry Danner

Even during the most severe COVID-19 quarantine lockdowns, onsite teams have never stopped working to keep their communities safe. SightPlan CEO Terry Danner is celebrating these everyday frontline heroes in the groundbreaking video series, “Back to Work with Terry Danner.” Grace Hill is delighted to partner with  SightPlan and HD Supply to share this journey… Read More »

Read More

Reopening Multifamily Part 4: Handling Rent Collection, Late Fees & Evictions

By Amy McClellan / May 29, 2020 / 0 Comments

Tips for establishing your strategy on rent collection, late fees, and evictions upon reopening.

Read More

Reopening Multifamily Part 3: Resuming Amenity & Maintenance Services

By Amy McClellan / May 29, 2020 / 0 Comments

Stragies for balancing resident satisfaction and safety when resuming amenity and maintenance services.

Read More

Reopening Multifamily: Strategic Response Series Part 1 – Reducing Liability Risk

By Amy McClellan / May 26, 2020 / 0 Comments

A new series of free articles and tools that help multifamily companies balance safety, resident satisfaction, company viability, and legal compliance while reopening

Read More

Reopening Multifamily: Strategic Response Series Part 2 – Establishing New Leasing Practices

By Amy McClellan / May 26, 2020 / 0 Comments

Strategies for maintaining an excellent customer experience regardless of whether the leasing is done virtually or in-person.

Read More

Is Your Virtual Leasing Experience Converting to Sales?

By Amy McClellan / April 27, 2020 / 0 Comments

Top reasons why your virtual leasing program may not be living up to its full profit potential.

Read More

COVID-19: Guidance in Multifamily Publications

By Amy McClellan / March 27, 2020 / 0 Comments

A roundup of articles offering solid advice on how property management companies can maintain safety and stability in these uncertain times.

Read More
Scroll to Top