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Gumenick Properties Uses Grace Hill’s Full Talent Management Solution to Exceed Industry Performance Averages

Posted on February 7, 2021

Amy McClellan
Gumenick-Success-scaled

Gumenick Properties Uses Grace Hill’s Full Talent Management Solution to Exceed Industry Performance Averages

 

Gumenick Properties is an award-winning real estate development and management company with operations throughout the Southeast. Using Grace Hill’s full Talent Performance Loop™, including PolicyPartner, Vision, Validate, and KingsleySurveys, the company has elevated property and portfolio performance to outperform industry averages on six performance metrics measured by KingsleySurveys:

  • Overall Resident Satisfaction
  • Overall Resident Impression
  • Resident Renewal Intention
  • Initial Experience – Leasing Staff
  • Management – Overall Satisfaction
  • Maintenance – Overall Satisfaction

Gumenick Director of Property Management – Virginia, Diane Tidwell, says Gumenick uses PolicyPartner and Vision to help lay the foundation for operational excellence through policies and training. By mystery shopping through Validate and collecting resident survey feedback through KingsleySurveys, they are able to listen to the voice of their customers and apply that feedback. They ensure their team members are educated, motivated, and ready to deliver world-class service by offering industry credentials through Visto and NAAEI.

“We see Learning and Development as a necessary tool for our associates’ professional growth, and we are utilizing Grace Hill exclusively for that. Since we do not have an in-house training department, Grace Hill is literally our one-stop-shop for all things learning and development.”

The results Gumenick Properties has achieved by combining Grace Hill products are consistent with our recent Property Performance Report, which found that the more Grace Hill products a company uses, the higher resident satisfaction and other key performance indicators rise above the national average.

Download the full case study for the detailed performance results.

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