Archives: Support

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General Questions

Select the Issue: What site should my company use to login? Can I sign up for courses / how do I sign up for courses? How to clear your cache, cookies and/or browser history. Related Questions.   What site should my employees use to login? Your company has a unique URL through which your employees should… Read More »

Encounter an issue with your Courses?

Select the Issue: My past courses from Vision are not showing up in “My Achievements”. My course progress has disappeared / I was kicked out of my course. I thought I completed a course, but it is not showing as completed? Why is the course I completed showing up again in my Assignment list? Related… Read More »

General Questions

Select the Issue: How do I use the Facebook widget from my learning center? How do I view announcements? How do I dismiss announcements? How do I use My Resources? How to use or print the event calendar How to clear your cache, cookies and/or browser history Related Questions.   How do I use the… Read More »

Getting Started

Select the Issue: What browser should I use? What software do I need?  How do I create an account on my company’s VisionX site? Any firewall or proxy server information I should know? How do I ensure I get Grace Hill emails? Related Questions.   What browser should I use? Check out our Systems Requirements… Read More »

How should a learner contact Grace Hill?

  How do I contact Grace Hill? You may contact us by: Phone: (866) 472-2344, Mon-Fri 8:00 am-7:00 pm EST Click Here to Submit a Support Ticket   Back to top  

Questions about your course? Part 1

Select the Issue: I would like to add a course to my account. My course has a workbook. Where can I find it? How do I change the language in my course? How do I retake a course after failing/ poor performance? How do I retake a course? Related Questions.   I would like to add… Read More »

Questions about your course? Part 2

Select the Issue: How do I enroll in an ILT? How do I take a course that is not assigned to me through the library? Do I have to do anything special to complete my “Sexual Harassment – California Supervisor Version” course? What is the passing grade for a course? Related Questions.   How do… Read More »

Questions about your Transcript?

Select the Issue: How do I access my transcript? How do I print my transcript or individual course completion?  How do I email my transcript or individual course completion?  Related Questions.     How do I access my transcript?  From your Learning Center Dashboard, locate the “My Achievements” link at the top of the page.… Read More »

Trouble logging in? Part 1

Select the Issue: Forgot your username/password? The password you entered was incorrect. The username you entered cannot be identified. I don’t know my VisionX URL Related Questions.   Forgot your username or password? Please follow these steps if you have forgotten your username or password: Click the “Recover Username and Password” link and enter your… Read More »

Questions about the Admin Console?

Select the Issue: Setting up my reports. My reports data is incorrect, out of date… Can I delete/remove an employee from our records? Can I merge duplicate accounts? Related Questions.   Setting up my reports. Please follow these steps to ensure that your reports are properly constructed: Go to the Admin Console, and click on… Read More »

Updating employee roles

Select the Issue: How do I change my employee’s role? What roles can I assign, and what does each one do? Related Questions.   How do I change my employee’s role? You can change an employee’s role through the admin console: Click on Assignments. Locate the desired employee, and click on their name. In the Employee… Read More »

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