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Validate 2.0: Grace Hill Launches New Validate Experience with Validate Admin Role

Posted on April 1, 2021

Bre Kerrigan

Over the past year, Grace Hill has been building, testing, and releasing elements of Validate 2.0, and we are thrilled to officially bring you the New Validate Experience and Validate Admin Role!

Our Validate mystery shopping program delivers an unsurpassed level of unbiased assessment to help raise resident satisfaction and improve community reputation. It reveals authentic customer experiences and automatically recommends up-skill training to improve employee and property performance. 

Now with these enhancements, we know our customers will benefit from the ability to facilitate a more efficient, effective, and timely way to manage mystery shops!

Here’s what’s new: 

New Validate Experience

The New Validate Experience transitions the administration of Validate from our legacy admin console into Grace Hill’s new, intuitive user experience, emphasizing the most important information and tasks in Validate. 

Current Validate administrators will notice that all mystery shops have been carried over automatically without any changes to the data. You can easily navigate to the New Validate Experience by following these steps from the Admin Console:

For Vision customers, putting Validate into the new experience means that administrators can begin to benefit from a consistent experience across both solutions.

Validate Admin Role

The Validate Admin Role is a new permission setting that helps alleviate the burden for main administrators, by enabling them to empower other managers to assist in all facets of administering Validate mystery shops.

The Admin Role allows users to:

  • Adjust the employee or score on the shop
  • Add comments 
  • Assign recommended upskill training 
  • Close shops for the employees they oversee

To enable the Validate Admin Role for all system users who already have ‘Manage Employees’ access, follow these steps from the Admin Console:

To enable the Validate Admin Role for individuals or specific positions, follow these steps from the Admin Console:

 Final Review Status

The Final Review Status is a new feature that creates another level of review, allowing admins the ability to indicate that the initial review has been completed and the mystery shop is now ready for final review. 

This final step is optional and ensures that the review process flows smoothly through the system from start to finish and that the appropriate people are included without having to go outside of Validate.

Join Our Upcoming Validate Webinars

Join us for the “Main Validate Administrators Webinar” on April 8th at 3 PM ET.  We will give you a full walkthrough of all that is new. Click here to register!

Join us for the “Admin Role Training Webinar” that is designed exclusively for those new to Validate administration and will be held on April 21 at 3 PM ET. Click here to register!

Need More Help? 

If you are a current Validate customer and have additional questions, please reach out to your Account Manager or call our Support Team at 1-866-GRACEHILL.

If you are not currently a Validate customer and would like to learn more about our mystery shopping program, please schedule a demo with us by visiting our webpage

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