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Validate 2.0 Coming Soon! Exciting Enhancements for Mystery Shops

Posted on March 30, 2021

Bre Kerrigan
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Grace Hill is committed to delivering a mystery shopping program that REALLY IS a mystery. 

That’s why we are so excited to announce that on Wednesday, April 7th, we will be launching new enhancements to our Validate program that will help our customers facilitate a more efficient, effective, and timely way to manage mystery shops!

Validate is a next-gen, digital-driven approach to mystery shopping that offers a vital window into employee and property performance. It delivers an unsurpassed level of unbiased assessment to help raise resident satisfaction and improve community reputation.

Here is a sneak-peek into the new Validate 2.0 enhancements: 

New Validate Experience

The New Validate Experience will transition the administration of Validate from our legacy admin console into Grace Hill’s new, intuitive user experience, emphasizing the most important information and tasks in Validate. New features include:

Validate Admin Role

The Validate Admin Role is a new permission setting that will help alleviate the burden for main administrators, by enabling them to empower other managers to assist in all facets of administering Validate mystery shops.

The Admin Role will allow users to:

  • Adjust the employee or score on the shop
  • Add comments 
  • Assign recommended upskill training 
  • Close shops for the employees they oversee

Final Review Status

The Final Review Status is a new feature that will create another level of review, allowing admins the ability to indicate that the initial review has been completed and the mystery shop is now ready for its final review. 

This final step ensures that the review process flows smoothly through the system from start to finish and that the appropriate people are included without having to go outside of Validate.

How to Get Prepared 

If you are currently a Validate customer, there is nothing that you need to do to prepare in advance of these updates! These enhancements will automatically begin displaying in the New Validate Experience on April 7th. Join our webinar below for a thorough walk-through of features. 

If you have additional questions after that, please reach out to your Account Manager or call our Support Team at 1-866-GRACEHILL.

If you are not currently a Validate customer and would like to learn more about our mystery shopping program, please schedule a demo with us by visiting our webpage, or join our webinar listed below. 

Join our Upcoming Validate Webinar 

Join us for the “Main Validate Administrators Webinar” on April 8th at 3 PM ET.  We will give you a full walk-through of all that is new. Click here to register!

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