Reopening Multifamily Archives - Grace Hill

Reopening Multifamily

Getting the Most Out of Your Mystery Shops

By Grace Hill / December 9, 2020 / Comments Off on Getting the Most Out of Your Mystery Shops

In the recent AIM Conference webinar “Take a Journey Through the Eyes of a Renter,” leading apartment professionals discussed how to keep mystery shopping effective and relevant to today’s leasing environment. Webinar participants Jessica Fern, Director of Training and Development, FPI Management; Joy Zalaznick, Director of Training and Development, Kettler Enterprises; and Darcey Forbes, Senior… Read More »

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Back to Work with Terry Danner

By Grace Hill / August 20, 2020 / Comments Off on Back to Work with Terry Danner

Even during the most severe COVID-19 quarantine lockdowns, onsite teams have never stopped working to keep their communities safe. SightPlan CEO Terry Danner is celebrating these everyday frontline heroes in the groundbreaking video series, “Back to Work with Terry Danner.” Grace Hill is delighted to partner with  SightPlan and HD Supply to share this journey… Read More »

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Reopening Multifamily Part 4: Handling Rent Collection, Late Fees & Evictions

By Grace Hill / May 29, 2020 / 0 Comments

Tips for establishing your strategy on rent collection, late fees, and evictions upon reopening.

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Reopening Multifamily Part 3: Resuming Amenity and Maintenance Services

By Grace Hill / May 29, 2020 / 0 Comments

Stragies for balancing resident satisfaction and safety when resuming amenity and maintenance services.

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Reopening Multifamily: Strategic Response Series Part 1 – Reducing Liability Risk

By Grace Hill / May 26, 2020 / 0 Comments

A new series of free articles and tools that help multifamily companies balance safety, resident satisfaction, company viability, and legal compliance while reopening

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Reopening Multifamily: Strategic Response Series Part 2 – Establishing New Leasing Practices

By Grace Hill / May 26, 2020 / 0 Comments

Strategies for maintaining an excellent customer experience regardless of whether the leasing is done virtually or in-person.

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