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COMPLIMENTARY POLICY Bed Bug Procedure Policy Click Here to Download Policy Your policies and procedures are only as effective as the system you use to manage them. Grace Hill policies give everyone instant access to the information they need to succeed. No more searching through emails or dusting off old binders. Did You Know: Nearly

That’s a wrap for OPTECH 2023 We enjoyed meeting you at the event.  We enjoyed meeting you at the 2023 OPTECH Conference & Expo. In case you missed it, be sure to check out the latest Renter Preferences Survey Report that was released at the event.  Buy The Report Now Get the Industry’s Go-To Report

Find Out What Renters Really Want Get the 2024 Renter Preference Survey Report Today! Get Report Watch Dashboard Demo The Renter Preferences Survey Report by NMHC and Grace Hill provides critical insights to rental housing providers about every stage of the customer journey — from search to renewal!  This study of renter preferences and behavior

Combat Turnover With Employee Engagement Surveys Speak to an Expert Over 51% of exiting employees say that in the three months before they left, neither their manager nor any other leader spoke with them about their job satisfaction or future with the organization. But how do you know if your employees are unengaged before they

Customer Support Need help? We are here for you! Read below to find answers to some common customer questions or engage in live chat with a support agent. Customers may also submit a support ticket below for more individualized help. Common Training & LMS Questions Trouble Logging In to Vision? I don’t know how to

Set Your Company Apart With Industry Recognition Showcase your properties and celebrate top performance with a Kingsley Excellence Award! CRE industry recognition yields benefits that impact the bottom line. Each year, Grace Hill recognizes individual properties and companies with the highest overall satisfaction and provides the winners with everything they need to promote their achievement.

Optimize Your Onsite Operations Learn How With the national multifamily vacancy rate on the rise, onsite teams need to perfect the leasing experience to retain their residents. Grace Hill Mystery Shopping gives you the data you need to improve your onsite operations by providing insights into how your team is performing and how customers are

Row rect Shape Decorative svg added to bottom BROCHURE Multifamily Mystery Shopping Programs Improve performance with a mystery shopping package from Grace Hill! Whether you want the convenience of our Quarterly Program or the flexibility of the Annual Package, you are sure to find the solution that works best for your business. Download this guide

Get real-world insights into your leasing team performance! Act Now Make Better Decisions With Better Insights If your team needs more training, how will you know? You could wait until people complain, move out — or worse — leave negative reviews. But that’s expensive and opens you up to more losses than necessary. With insights

Row rect Shape Decorative svg added to bottom BROCHURE Mystery Shop Types Grace Hill has the solutions you need to evaluate your team’s leasing performance. By getting feedback from real-world customers, you can identify areas where your team excels and areas where they need improvement. Our mystery shopping programs include internet, phone, onsite, virtual, and