2022 Ellis Customer Experience Best in Class Awards - Grace Hill

Ellis Customer Experience Best in Class Awards

Recognizing properties that go above and beyond to provide a best-in-class customer experience

The prestigious Ellis Customer Experience Best in Class Awards have been a staple in measuring resident satisfaction in multifamily for nearly 10 years. The award is presented to the top 10% of communities based on results of resident surveys conducted across five touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out.

The Ellis Customer Experience Best in Class Awards center around the Net Promoter Score (NPS), the ultimate measure of customer relationship success and loyalty. Our 2022 best-in-class clients have worked diligently with their onsite teams to create stellar customer experiences.

How It Works

To be eligible to compete for the Ellis Customer Experience Best in Class Award, the property must have been on the Ellis Resident Surveys Program for the past nine months and have 10 or more completed surveys.

2022 Ellis Customer Experience Best in Class Award Properties

Together with Grace Hill, Ellis congratulates the hard work and dedication of the onsite teams for the properties named below. Each earned the 2022 Ellis Customer Experience Best in Class Award based on the outstanding customer experiences they provide. 

Ranking Property Name Management Company State
1 Highland Square Guardian Management, LLC AZ
1 Sunrise Estates Guardian Management, LLC OR
3 Orchards Plaza Guardian Management, LLC OR
4 Brickstone Estates Lincoln Property Company MN
5 The Jordan Lincoln Property Company NJ
6 The Mccarthy Lincoln Property Company TX
7 The Residences At Willow Ridge Lincoln Property Company PA
8 The Remy Quarterra FL
9 Parkwood Highlands Th United Financial Group, Inc WI
10 Cypress Point Guardian Management, LLC AZ
11 404 Rio Grande Lincoln Property Company TX
12 Cityside Apartments Longboat Enterprises FL
13 The Encore Southpark Simpson Property Group NC
14 Mountain View Apartments Evolve Management Group, LLC NC
15 Mannington Place Zaremba Management Company OH
16 Pleasant Hills Zaremba Management Company PA
17 The Residences At Seven Gables Lincoln Property Company PA
18 The Fountains At Memorial City Lincoln Property Company TX
19 Woodside Village Woodside Village Management KS
20 Sonoma Ranch Sunrise Management CA
21 Fitz On Fairfax Sares-Regis Group CA
22 Heritage Glen Guardian Management, LLC AZ
23 Terrace At Mount Scott Guardian Management, LLC OR
24 Paragon Place At Bear Claw Way United Financial Group, Inc WI
25 Lakes At Grand Prairie Sparrow Partners TX
26 Marina Manor East Ghertner & Company TN
27 Pescadero Sares-Regis Group CA
28 The Reserve At Daleville Cathcart Property Management VA
29 Miracles Central Guardian Management, LLC OR
30 Montrachet Sares-Regis Group CA
31 Oakmont Guardian Management, LLC OR
32 Sofi Berryessa Pinnacle Property Management Services CA
33 Vestalia Sares-Regis Group CA
34 Discovery Point Guardian Management, LLC AZ
35 Belmont Dairy Apts Guardian Management, LLC OR
36 Coronado Glen I Guardian Management, LLC AZ
37 Studio Parc North Starpoint Properties CA
38 Annin Lofts Russo Property Management NJ
39 District Station Zaremba Management Company NC
40 Queen Anne Guardian Management, LLC OR
41 Canvas Communities Woodbury Lincoln Property Company MN
42 Highlands At Wildwood Lake United Financial Group, Inc WI
43 Villanova Fore Property Company NV
44 1125 JEFFERSON Lincoln Property Company NJ
45 Inman Park Lincoln Property Company NC
46 Aspen Ridge Guardian Management, LLC AZ
47 Courtyards At Estero Lincoln Property Company FL
48 Junction Flats Apartments Simpson Property Group MN
49 East Fair Terrace Guardian Management, LLC OR
50 Allure Sares-Regis Group CO
51 Murray Woods Guardian Management, LLC OR
52 The Gates At Fig Garden Manco Abbott CA
53 Solea Keller Sparrow Partners TX
54 Flanders Pointe Steadfast Management CA
55 Old Orchard Sares-Regis Group CA
56 Van Allen Apartments Sunrise Management & Consulting NY
57 Alexan Downtown Danville Sares-Regis Group CA
58 1261 W. Argyle Laramar Group IL
59 Ansley Forest Lincoln Property Company GA
60 Prairie View Guardian Management, LLC OR
61 Amazon Corner Affinity Property Management OR
62 Cascades, The Sares-Regis Group CA
63 Beacon Ridge Lincoln Property Company MN
64 Mills Creek Lincoln Property Company MN
65 Olympus Team Ranch Olympus Property TX
66 Crystal Lake Guardian Management, LLC OR
67 The Taylor Lincoln Property Company TX
68 Decatur Crossing Lincoln Property Company GA
69 Arista Sares-Regis Group CA
70 The Village Guardian Management, LLC OR
71 Chateau Perry Zaremba Management Company PA
72 Carriage Hill Ii Cathcart Property Management VA
73 Maple Street Lofts Lincoln Property Company IL
74 Woodmont Way At West Windsor Woodmont Properties NJ
75 Caldera House Champion Companies OH
76 The Luxe At Cedar Hill Sparrow Partners TX
77 Artizan Sares-Regis Group CA
78 Marlin Cove Sares-Regis Group CA
79 Merlo Station Guardian Management, LLC OR
80 Skyhouse Nashville Apartments Simpson Property Group TN
81 Treetops At Chesterhollow Lincoln Property Company PA
82 Lakeside Manco Abbott CA
83 Cadence Cool Springs Apartments Simpson Property Group TN
84 The Ashby At South Hills Village Station Lincoln Property Company PA
85 Marquee At Belle Meade Lincoln Property Company TN
86 The Benjamin Lincoln Property Company NJ
87 Mariner'S Landing Lincoln Property Company NJ
88 Paragon Place At The Community Of Bishops Bay United Financial Group, Inc WI
89 50 North 5Th Mack Property Management, Lp NY
90 Sofi At Forest Heights Pinnacle Property Management Services OR
91 Vermella Woodbridge Russo Property Management NJ
92 Olympus Woodbridge Olympus Property TX
93 The Palms Lincoln Property Company AZ
94 Creekside Village Guardian Management, LLC OR
95 Scotsboro Affinity Property Management OR
96 Vermella Union E Russo Property Management NJ
97 Cityfront Place Lincoln Property Company IL
98 Marlowe Quarterra IL
99 Aspire Roxbury Lincoln Property Company TX
100 597 Westport Gdc Properties, Inc. CT
101 The Reserve At Stone Port Cathcart Property Management VA
102 Brighton Chase Zaremba Management Company OH
103 James River At Stony Point Zaremba Management Company VA
104 The Brockman Lofts Simpson Property Group CA
105 One Chicago Lincoln Property Company IL
106 Level At Sixteenth Sares-Regis Group AZ
107 Castlewood Zaremba Management Company OH
108 Bridgwater Sares-Regis Group CO
109 Solea Cedar Park Sparrow Partners TX
110 Vermella Lyndhurst Russo Property Management NJ
111 Miramar Park Apartments Lincoln Property Company FL
112 Alpine Ridge Guardian Management, LLC WA
113 Pierce Boston Samuels & Associates MA
114 Quail Run Guardian Management, LLC WA
115 Alexan Noho West Sares-Regis Group CA
116 Shalimar At Davie Tm Realty Services FL
117 Penzance Court Guardian Management, LLC OR
118 Stone Gate Manco Abbott CA
119 Lofts At Mockingbird Station Lincoln Property Company TX
120 Mera Vintage Park Sparrow Partners TX
121 Indian Creek Sares-Regis Group CA
122 Indian Creek Court Guardian Management, LLC OR
123 Vermella Crossing Russo Property Management NJ
124 The Registry Las Olas Lincoln Property Company FL
125 Royal Oaks Sunrise Management CA
126 SIXTEEN30 Lincoln Property Company IL
127 VINTAGE ON SELBY Lincoln Property Company MN
128 Heights at Worthington Place Champion Companies OH
129 Quatama Woods Affinity Property Management OR

Are you ready to elevate customer satisfaction this year and compete for the Ellis Customer Experience Best in Class Award?

Talk to one of our experts who can help customize a survey program that fits your needs.. 

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