Customer Support
We help property management companies reduce risk, improve operational efficiency, and increase resident, tenant, and employee satisfaction. By combining best-in-class training and policies with surveys, mystery shopping, reputation management, and virtual leasing solutions, your team is part of a trusted cycle of improvement with Grace Hill solutions.
Talk to our team at the Atlanta Apartment Association Trade Show and let us help your business improve operating performance!
Visit Us at Booth #428 to Win a $250 Amazon Gift Card!
Meet the Grace Hill Team
Joe Davis
Director of Customer Success
Dot Edwards
Customer Success Manager
James Craine
Customer Success Manager
Policy, Training, and Assessment Solutions That Drive Performance
Training
Training
Trusted by over 2,800 companies, Grace Hill provides the tools you need to confidently educate employees and reduce organizational risk.
Plus, our award-winning training content is comprehensive, and our Learning Management System (LMS) is easy to administer, so you can focus on what matters most — developing employees and satisfying residents!
Policies
Policies
Grace Hill has helped multifamily organizations customize, distribute, and maintain policies for more than 25 years. Empower your team with comprehensive, industry-specific policies accessed through PerformanceHQ, our new technology platform.
Mitigate risk by ensuring everyone understands your expectations and can easily access up-to-date policies at any time, on any device. Plus, new, advanced features increase employee engagement and policy compliance with less administrative time and effort.
Mystery Shopping
Mystery Shopping
As a property manager, you want to provide prospective residents with an exceptional and consistent experience, but even the best teams can miss blind spots that impact first impressions. Backed by more than 35 years of multifamily industry expertise, Grace Hill Mystery Shopping is your trusted guide to performance improvement. Our unbiased evaluations blend technology with assessment best practices to uncover the hidden moments that make or break a lease.
Surveys
Surveys
The link between satisfaction and renewals is undeniable, but gathering unbiased feedback from employees and residents can be challenging. KingsleySurveys has comprehensive survey tools that real estate organizations have trusted for 35 years.
We understand your organization’s challenges and can help you seamlessly capture the data you need to improve overall performance. Our survey solutions and robust reporting make it easy to analyze resident and employee sentiments, along with in-house experts who can help translate the results into actionable insights.
Reputation Management
Reputation Management
Today, your online property reputation has become just as important — and much longer lasting — than traditional “word-of-mouth” reviews. But, managing feedback scattered across the web is time-consuming, and generic solutions lack industry-specific features.
Grace Hill’s enhanced Online Reputation Management (ORM) solution offers a consolidated view of your reviews, listings, and social sites, along with key metrics to help you understand overall performance.
Virtual Leasing (Realync)
Virtual Leasing (Realync)
Losing leads to competitors? Ninety-nine percent of renters say they want to see specific unit details and envision the exact unit they’ll rent. However, leasing teams at apartment communities struggle to capture and convert leads because they lack the tools to offer personalized and engaging unit-level video experiences.
That’s why Grace Hill now offers Realync, providing innovative video and virtual solutions tailored for resident tours and communication in the multifamily industry.
