# Get Jazzed for Apartmentalize 2026: 5 Can’t-Miss Moments in New Orleans > Apartmentalize is heading to New Orleans, and this year’s Get Jazzed theme couldn’t be more fitting. From big ideas and bold conversations to live music, networking, and unforgettable events, this year’s conference is set to hit all the right notes.… Important notes: - Published on: 2026-05-28 09:43:03 - Category: Posts - [Get Jazzed for Apartmentalize 2026: 5 Can’t-Miss Moments in New Orleans](https://gracehill.com/blog/apartmentalize-2026-cant-miss-moments-in-new-orleans/): Apartmentalize is heading to New Orleans, and this year’s Get Jazzed theme couldn’t be more fitting. From big ideas and bold conversations to live music, networking, and unforgettable events, this year’s conference is set to hit all the right notes.… ------------------------- # 3 Ways to Reduce Employee Turnover in Property Management > To reduce employee turnover in property management, multifamily operators don’t need to reinvent their entire approach — but they do need to focus on what works.  Employee turnover remains one of the biggest operational challenges facing multifamily property management companies.… Important notes: - Published on: 2026-04-15 08:00:21 - Category: Posts - [3 Ways to Reduce Employee Turnover in Property Management](https://gracehill.com/blog/reduce-employee-turnover-property-management/): To reduce employee turnover in property management, multifamily operators don’t need to reinvent their entire approach — but they do need to focus on what works.  Employee turnover remains one of the biggest operational challenges facing multifamily property management companies.… ------------------------- # Fair Housing Laws in 2026: Compliance Guide, Risks, and Checklist > April is Fair Housing Month, and it’s never too early to brush up on the policies that keep properties humming. As Fair Housing regulations continue to evolve, new challenges and opportunities for multifamily owners and operators are ever-present. Compliance with… Important notes: - Published on: 2026-03-31 16:00:57 - Category: Posts - [Fair Housing Laws in 2026: Compliance Guide, Risks, and Checklist](https://gracehill.com/blog/fair-housing-laws-checklist-for-success/): April is Fair Housing Month, and it’s never too early to brush up on the policies that keep properties humming. As Fair Housing regulations continue to evolve, new challenges and opportunities for multifamily owners and operators are ever-present. Compliance with… ------------------------- # 10 Proven Ways to Improve Property Management Training in Multifamily > Effective property management training is the cornerstone to building a knowledgeable, engaged team that drives success for your communities and reduces employee turnover. However, for all the work that goes into attracting qualified candidates, it’s natural to feel tapped out… Important notes: - Published on: 2026-03-26 08:00:42 - Category: Posts - [10 Proven Ways to Improve Property Management Training in Multifamily](https://gracehill.com/blog/top-10-tips-for-effective-employee-training-and-development/): Effective property management training is the cornerstone to building a knowledgeable, engaged team that drives success for your communities and reduces employee turnover. However, for all the work that goes into attracting qualified candidates, it’s natural to feel tapped out… ------------------------- # Weeks to Hours: AI Sentiment Analysis (and Why Dialect Matters) > Organizations collect thousands of open-ended survey comments every year, but turning that feedback into insights has traditionally taken weeks of manual work. AI sentiment analysis for surveys changes that by using natural language processing to analyze tone, themes, and patterns… Important notes: - Published on: 2026-03-18 14:02:43 - Category: Posts - [Weeks to Hours: AI Sentiment Analysis (and Why Dialect Matters)](https://gracehill.com/blog/ai-sentiment-analysis-for-surveys/): Organizations collect thousands of open-ended survey comments every year, but turning that feedback into insights has traditionally taken weeks of manual work. AI sentiment analysis for surveys changes that by using natural language processing to analyze tone, themes, and patterns… ------------------------- # Multifamily Employee Onboarding vs Orientation: Why Both Matter for Retention > Orientation and onboarding are often used interchangeably, but they represent two distinct stages of the employee experience. Understanding multifamily employee onboarding — and how it differs from orientation — is essential for building strong teams and improving employee retention. And… Important notes: - Published on: 2026-03-13 12:00:26 - Category: Posts - [Multifamily Employee Onboarding vs Orientation: Why Both Matter for Retention](https://gracehill.com/blog/orientation-vs-onboarding-do-you-know-the-difference/): Orientation and onboarding are often used interchangeably, but they represent two distinct stages of the employee experience. Understanding multifamily employee onboarding — and how it differs from orientation — is essential for building strong teams and improving employee retention. And… ------------------------- # Multifamily Mystery Shopping: A Better Way to Improve Leasing > If your multifamily mystery shopping program isn’t delivering the insights — or results — you need, you’re not alone. Across the industry, traditional mystery shopping has earned a mixed reputation. Programs are often labor-intensive to manage, stressful for onsite teams,… Important notes: - Published on: 2026-01-14 08:00:08 - Category: Posts - [Multifamily Mystery Shopping: A Better Way to Improve Leasing](https://gracehill.com/blog/a-better-way-to-mystery-shop/): If your multifamily mystery shopping program isn’t delivering the insights — or results — you need, you’re not alone. Across the industry, traditional mystery shopping has earned a mixed reputation. Programs are often labor-intensive to manage, stressful for onsite teams,… ------------------------- # The Key to Better Resident Satisfaction Survey Scores: Experience > Resident satisfaction surveys are about way more than just the score; they’re a window into how your residents truly feel about your community, your service, and your team. While many multifamily operators focus on boosting scores, the real key to… Important notes: - Published on: 2025-12-16 08:00:45 - Category: Posts - [The Key to Better Resident Satisfaction Survey Scores: Experience](https://gracehill.com/blog/resident-experience-to-improve-survey-scores/): Resident satisfaction surveys are about way more than just the score; they’re a window into how your residents truly feel about your community, your service, and your team. While many multifamily operators focus on boosting scores, the real key to… ------------------------- # 5 Proven Ways To Boost Your Survey Response Rates > In the wise words of author Conan Doyle, while writing as Sherlock Holmes, “It is a capital mistake to theorize before one has data.” And therein lies the benefit and power of surveys. When you have the right survey tools… Important notes: - Published on: 2025-12-09 08:00:24 - Category: Posts - [5 Proven Ways To Boost Your Survey Response Rates](https://gracehill.com/blog/5-proven-ways-to-boost-your-resident-survey-response-rates/): In the wise words of author Conan Doyle, while writing as Sherlock Holmes, “It is a capital mistake to theorize before one has data.” And therein lies the benefit and power of surveys. When you have the right survey tools… ------------------------- # Gain a Competitive Edge With Text/SMS Survey Delivery > Making smart business decisions starts with reliable data. In multifamily, your competitive edge often comes down to how well you listen and respond to residents and prospects. Text/SMS survey delivery — the process of sending resident satisfaction and prospect feedback… Important notes: - Published on: 2025-12-02 08:00:38 - Category: Posts - [Gain a Competitive Edge With Text/SMS Survey Delivery](https://gracehill.com/blog/text-sms-resident-satisfaction-surveys/): Making smart business decisions starts with reliable data. In multifamily, your competitive edge often comes down to how well you listen and respond to residents and prospects. Text/SMS survey delivery — the process of sending resident satisfaction and prospect feedback… ------------------------- # 5 Really Simple Steps for Successful Multifamily Marketing Contests > Property leaders and marketers are constantly looking for fresh ways to energize leasing teams and generate authentic content. And one of the simplest and most impactful strategies for doing this is by running multifamily marketing contests. Contests aren’t just a… Important notes: - Published on: 2025-11-13 17:04:09 - Category: Posts - [5 Really Simple Steps for Successful Multifamily Marketing Contests](https://gracehill.com/blog/5-simple-steps-for-successful-multifamily-marketing-contests/): Property leaders and marketers are constantly looking for fresh ways to energize leasing teams and generate authentic content. And one of the simplest and most impactful strategies for doing this is by running multifamily marketing contests. Contests aren’t just a… ------------------------- # Apartment Marketing Ideas for Every Season > It’s easy to feel stuck recycling the same apartment marketing ideas year after year. But with each new season comes a chance to switch things up, surprise residents, and show prospects why your community stands out. Seasonal apartment marketing isn’t… Important notes: - Published on: 2025-10-23 09:19:12 - Category: Posts - [Apartment Marketing Ideas for Every Season](https://gracehill.com/blog/apartment-marketing-ideas-for-every-season/): It’s easy to feel stuck recycling the same apartment marketing ideas year after year. But with each new season comes a chance to switch things up, surprise residents, and show prospects why your community stands out. Seasonal apartment marketing isn’t… ------------------------- # From Tours to Tech: 8 Leasing Agent Skills That Close Leases Faster > Leasing agents are the heartbeat of every multifamily community. They welcome prospects, support residents, and shape the overall experience at your property. But renters expect more than a friendly face — they want quick responses, seamless online interactions, and meaningful… Important notes: - Published on: 2025-10-13 08:00:44 - Category: Posts - [From Tours to Tech: 8 Leasing Agent Skills That Close Leases Faster](https://gracehill.com/blog/8-leasing-agent-skills-that-close-leases-faster/): Leasing agents are the heartbeat of every multifamily community. They welcome prospects, support residents, and shape the overall experience at your property. But renters expect more than a friendly face — they want quick responses, seamless online interactions, and meaningful… ------------------------- # The Secret Sauce: How To Have Top-of-Funnel Multifamily Marketing Success > When I first started working in multifamily, I quickly learned that driving top of multifamily marketing funnel leads takes more than passing out flyers in the neighborhood or posting photos on social media. It’s really about sparking curiosity to make… Important notes: - Published on: 2025-10-08 12:08:24 - Category: Posts - [The Secret Sauce: How To Have Top-of-Funnel Multifamily Marketing Success](https://gracehill.com/blog/top-of-funnel-multifamily-marketing-success/): When I first started working in multifamily, I quickly learned that driving top of multifamily marketing funnel leads takes more than passing out flyers in the neighborhood or posting photos on social media. It’s really about sparking curiosity to make… ------------------------- # Proven CTA Strategies To Skyrocket Your Multifamily Marketing > In multifamily marketing, a well-crafted call to action (CTA) — the specific action you want your audience to take next — can make all the difference. It’s the trigger in your content strategy that inspires clicks and, hopefully, further action. … Important notes: - Published on: 2025-09-05 13:13:16 - Category: Posts - [Proven CTA Strategies To Skyrocket Your Multifamily Marketing](https://gracehill.com/blog/proven-cta-strategies-to-skyrocket-your-multifamily-marketing/): In multifamily marketing, a well-crafted call to action (CTA) — the specific action you want your audience to take next — can make all the difference. It’s the trigger in your content strategy that inspires clicks and, hopefully, further action. … ------------------------- # 5 Tips To Make Your Maintenance Teams Feel Valued > Behind every well-run multifamily community is a skilled and hardworking apartment maintenance team — yet these essential professionals often operate behind the scenes without the recognition they deserve. While leasing teams and office staff may receive the bulk of attention,… Important notes: - Published on: 2025-08-14 08:00:54 - Category: Posts - [5 Tips To Make Your Maintenance Teams Feel Valued](https://gracehill.com/apartment-maintenance-team-retention-tips/): Behind every well-run multifamily community is a skilled and hardworking apartment maintenance team — yet these essential professionals often operate behind the scenes without the recognition they deserve. While leasing teams and office staff may receive the bulk of attention,… ------------------------- # NPS Surveys Aren’t Enough: How To Really Understand Stakeholder Satisfaction > In real estate, the Net Promoter Score (NPS) has become a go-to metric for gauging the satisfaction of residents, tenants, and employees. It’s quick to administer, easy to understand, and widely recognized across industries. For many owner/operators and property managers,… Important notes: - Published on: 2025-08-05 09:55:00 - Category: Posts - [NPS Surveys Aren’t Enough: How To Really Understand Stakeholder Satisfaction](https://gracehill.com/blog/nps-alternative-stakeholder-satisfaction-surveys/): In real estate, the Net Promoter Score (NPS) has become a go-to metric for gauging the satisfaction of residents, tenants, and employees. It’s quick to administer, easy to understand, and widely recognized across industries. For many owner/operators and property managers,… ------------------------- # AI In Property Management: Do You Really Know the Risks And Opportunities Of ChatGPT > AI in property management used to be considered a trend of the future, but it’s here — and here to stay. And with that, Chat GPT is leading the charge. Everywhere you turn, people are talking about ChatGPT.  Love it… Important notes: - Published on: 2025-08-01 08:00:55 - Category: Posts - [AI In Property Management: Do You Really Know the Risks And Opportunities Of ChatGPT](https://gracehill.com/blog/chatgpt-multifamily/): AI in property management used to be considered a trend of the future, but it’s here — and here to stay. And with that, Chat GPT is leading the charge. Everywhere you turn, people are talking about ChatGPT.  Love it… ------------------------- # The New Leasing Journey: How To Master Experience-First Multifamily Marketing > The leasing journey is not what it used to be, and in multifamily, digital marketing is the new key to meeting prospects where they are — online. But it’s a process that begins long before a prospect ever steps foot… Important notes: - Published on: 2025-07-21 08:00:32 - Category: Posts - [The New Leasing Journey: How To Master Experience-First Multifamily Marketing](https://gracehill.com/multifamily-digital-marketing-strategies/): The leasing journey is not what it used to be, and in multifamily, digital marketing is the new key to meeting prospects where they are — online. But it’s a process that begins long before a prospect ever steps foot… ------------------------- # Make It Memorable: The Apartment Tour Tips You Need Now > The secret sauce that turns a prospect from potential to “SOLD!” is experience — how the apartment tour made them “feel” about your property, including how they were treated by the onsite team.  While there are many factors to consider… Important notes: - Published on: 2025-07-17 09:53:18 - Category: Posts - [Make It Memorable: The Apartment Tour Tips You Need Now](https://gracehill.com/blog/proven-customer-service-strategies-make-your-apartment-tours-memorable/): The secret sauce that turns a prospect from potential to “SOLD!” is experience — how the apartment tour made them “feel” about your property, including how they were treated by the onsite team.  While there are many factors to consider… ------------------------- # Apartment Maintenance Recruiting and Retention: What You Need To Know and Do > Hiring reliable and competent apartment maintenance teams remains one of the most pressing challenges in the multifamily industry. As demand grows and qualified candidates become harder to find and keep, companies must rethink how they attract, support, and retain their… Important notes: - Published on: 2025-07-11 12:22:33 - Category: Posts - [Apartment Maintenance Recruiting and Retention: What You Need To Know and Do](https://gracehill.com/blog/apartment-maintenance-recruiting-retention/): Hiring reliable and competent apartment maintenance teams remains one of the most pressing challenges in the multifamily industry. As demand grows and qualified candidates become harder to find and keep, companies must rethink how they attract, support, and retain their… ------------------------- # Centralization in Multifamily Property Management: How To Work Smarter, Not Harder > If you’ve been in multifamily property management for a while, you’ve probably heard the term "centralization" thrown around. And let’s be honest — sometimes it gets a bad rap. There’s a lingering fear that centralization is just a fancy way… Important notes: - Published on: 2025-07-01 15:41:13 - Category: Posts - [Centralization in Multifamily Property Management: How To Work Smarter, Not Harder](https://gracehill.com/blog/multifamily-property-management-centralization/): If you’ve been in multifamily property management for a while, you’ve probably heard the term "centralization" thrown around. And let’s be honest — sometimes it gets a bad rap. There’s a lingering fear that centralization is just a fancy way… ------------------------- # How To Create Move-In Magic: 5 Timely Tips for Multifamily Property Management > In multifamily property management, the move-in process is more than just handing over keys — it’s a critical opportunity to shape first impressions, build trust, and set the tone for long-term resident satisfaction. While moving into a new home should… Important notes: - Published on: 2025-06-26 13:35:27 - Category: Posts - [How To Create Move-In Magic: 5 Timely Tips for Multifamily Property Management](https://gracehill.com/multifamily-property-management-move-in-tips/): In multifamily property management, the move-in process is more than just handing over keys — it’s a critical opportunity to shape first impressions, build trust, and set the tone for long-term resident satisfaction. While moving into a new home should… ------------------------- # How To Overcome Unconscious Bias: Top 5 Practical Tips > Unconscious bias is a phenomenon that affects almost everyone’s decision-making processes, and although we may not be aware of it, it is something we all have to some degree. Howard J. Ross, author of the book “Everyday Bias,” says, “The… Important notes: - Published on: 2025-06-16 08:00:33 - Category: Posts - [How To Overcome Unconscious Bias: Top 5 Practical Tips](https://gracehill.com/blog/overcoming-unconscious-bias/): Unconscious bias is a phenomenon that affects almost everyone’s decision-making processes, and although we may not be aware of it, it is something we all have to some degree. Howard J. Ross, author of the book “Everyday Bias,” says, “The… ------------------------- # A Guide For Multifamily Leaders: How To Better Support Mental Health In The Workplace > Mental health in the workplace is no longer a conversation that can wait — it’s a crucial component of employee well-being and organizational success. In the multifamily industry, where fast-paced environments and high-pressure demands are the norm, supporting mental wellness… Important notes: - Published on: 2025-05-12 08:00:57 - Category: Posts - [A Guide For Multifamily Leaders: How To Better Support Mental Health In The Workplace](https://gracehill.com/supporting-mental-health-in-multifamily-workplaces/): Mental health in the workplace is no longer a conversation that can wait — it’s a crucial component of employee well-being and organizational success. In the multifamily industry, where fast-paced environments and high-pressure demands are the norm, supporting mental wellness… ------------------------- # Empower Residents and Equip Techs: An Innovative Two-Part Plan for Maintenance Success > It might not be sexy or glamorous, but having the right maintenance strategy can make or break the success and reputation of your multifamily property. I mean, let’s face it — maintenance teams are the unsung heroes of the multifamily… Important notes: - Published on: 2025-05-05 16:40:32 - Category: Posts - [Empower Residents and Equip Techs: An Innovative Two-Part Plan for Maintenance Success](https://gracehill.com/multifamily-maintenance-strategy/): It might not be sexy or glamorous, but having the right maintenance strategy can make or break the success and reputation of your multifamily property. I mean, let’s face it — maintenance teams are the unsung heroes of the multifamily… ------------------------- # Assistance Animals in Multifamily Housing: Your Questions Answered > Navigating the complexities of service and assistance animals under the Fair Housing Act can feel overwhelming. In a recent webinar, we tackled this crucial topic head-on and together with guest speaker, Katie Rigsby, a multifamily expert and President and CEO… Important notes: - Published on: 2025-04-24 12:42:06 - Category: Posts - [Assistance Animals in Multifamily Housing: Your Questions Answered](https://gracehill.com/blog/assistance-animals-in-multifamily-housing-your-questions-answered/): Navigating the complexities of service and assistance animals under the Fair Housing Act can feel overwhelming. In a recent webinar, we tackled this crucial topic head-on and together with guest speaker, Katie Rigsby, a multifamily expert and President and CEO… ------------------------- # Preventing Sexual Harassment in Rental Housing: What You Need to Know > Sexual harassment in housing is a serious issue that affects the safety, dignity, and well-being of residents, and it’s a legal liability for multifamily professionals who fail to address it. Whether it comes in the form of inappropriate comments, coercive… Important notes: - Published on: 2025-04-16 08:00:48 - Category: Posts - [Preventing Sexual Harassment in Rental Housing: What You Need to Know](https://gracehill.com/blog/sexual-harassment-in-housing/): Sexual harassment in housing is a serious issue that affects the safety, dignity, and well-being of residents, and it’s a legal liability for multifamily professionals who fail to address it. Whether it comes in the form of inappropriate comments, coercive… ------------------------- # What You Need To Know To Leverage Housing Tax Credit Amid an Affordable Housing Crisis > In today's market, the term "affordable housing" often feels like an oxymoron. Skyrocketing prices have transformed finding a suitable place to live into a Herculean task for many. However, amid what many experts describe as an "affordable housing crisis," housing… Important notes: - Published on: 2025-04-07 08:00:10 - Category: Posts - [What You Need To Know To Leverage Housing Tax Credit Amid an Affordable Housing Crisis](https://gracehill.com/blog/leveraging-lihtc-affordable-housing-amid-crisis/): In today's market, the term "affordable housing" often feels like an oxymoron. Skyrocketing prices have transformed finding a suitable place to live into a Herculean task for many. However, amid what many experts describe as an "affordable housing crisis," housing… ------------------------- # Do You Need To Refresh Your Property Management Training Program? > As a multifamily training professional, you’ve likely asked yourself (and your team) this question: Is it time to refresh our property management training program? Quite frankly, it can be a daunting task to consider, but refusing to address the elephant… Important notes: - Published on: 2025-03-28 08:00:29 - Category: Posts - [Do You Need To Refresh Your Property Management Training Program?](https://gracehill.com/blog/is-it-time-to-refresh-your-training-program/): As a multifamily training professional, you’ve likely asked yourself (and your team) this question: Is it time to refresh our property management training program? Quite frankly, it can be a daunting task to consider, but refusing to address the elephant… ------------------------- # Career Growth Strategies for Success in the Rental Housing Industry > Getting Started in Rental Housing Navigating a new career in the multifamily rental housing industry comes with exciting opportunities, especially for those — like me — committed to professional growth. Multifamily property management is dynamic and fast-moving, so making the… Important notes: - Published on: 2025-03-25 09:25:01 - Category: Posts - [Career Growth Strategies for Success in the Rental Housing Industry](https://gracehill.com/blog/career-growth-strategies-for-success-in-rental-housing/): Getting Started in Rental Housing Navigating a new career in the multifamily rental housing industry comes with exciting opportunities, especially for those — like me — committed to professional growth. Multifamily property management is dynamic and fast-moving, so making the… ------------------------- # Commercial Real Estate Sustainability: Why Your Landlord Suddenly Cares > Picture this: You’re a CFO reviewing your company’s office lease renewal. You’ve got two options — one building is newly retrofitted with energy-efficient systems, offering lower utility costs and compliance with emerging regulations. The other? Let’s just say it still… Important notes: - Published on: 2025-03-21 08:00:48 - Category: Posts - [Commercial Real Estate Sustainability: Why Your Landlord Suddenly Cares](https://gracehill.com/blog/commercial-real-estate-sustainability-why-your-landlord-suddenly-cares/): Picture this: You’re a CFO reviewing your company’s office lease renewal. You’ve got two options — one building is newly retrofitted with energy-efficient systems, offering lower utility costs and compliance with emerging regulations. The other? Let’s just say it still… ------------------------- # Women’s History Month: My Best Advice for Women in Rental Housing Leadership > As we celebrate Women’s History Month, education has always been a cornerstone behind my professional success, shaping my strategic thinking and leadership skills. In the multifamily and commercial real estate sector, where change is constant, the value of lifelong learning… Important notes: - Published on: 2025-03-18 15:39:36 - Category: Posts - [Women’s History Month: My Best Advice for Women in Rental Housing Leadership](https://gracehill.com/blog/my-best-advice-for-women-in-rental-housing-leadership/): As we celebrate Women’s History Month, education has always been a cornerstone behind my professional success, shaping my strategic thinking and leadership skills. In the multifamily and commercial real estate sector, where change is constant, the value of lifelong learning… ------------------------- # Virtual Leasing Check-In: Are You Actually Leading or Lagging? > The shift to virtual leasing has been swift and seismic, leaving many companies scrambling to adapt. In light of these rapid transitions, it’s worth asking yourself the following questions, which address the fundamentals of a change management strategy and are… Important notes: - Published on: 2025-03-17 08:03:21 - Category: Posts - [Virtual Leasing Check-In: Are You Actually Leading or Lagging?](https://gracehill.com/blog/virtual-leasing-where-are-you-in-the-change-management-process/): The shift to virtual leasing has been swift and seismic, leaving many companies scrambling to adapt. In light of these rapid transitions, it’s worth asking yourself the following questions, which address the fundamentals of a change management strategy and are… ------------------------- # Overcoming Language Barriers In Multifamily Leasing With Smarter Virtual Tools > Your team is always looking for new ways to boost leases — new tools, strategies, and tactics. However, there’s one hidden obstacle that could be slowing your team down from executing: language barriers. In multifamily, diverse communities mean diverse languages.… Important notes: - Published on: 2025-03-12 08:00:16 - Category: Posts - [Overcoming Language Barriers In Multifamily Leasing With Smarter Virtual Tools](https://gracehill.com/blog/overcoming-language-barriers-in-multifamily-leasing-with-smarter-virtual-tools/): Your team is always looking for new ways to boost leases — new tools, strategies, and tactics. However, there’s one hidden obstacle that could be slowing your team down from executing: language barriers. In multifamily, diverse communities mean diverse languages.… ------------------------- # 5 Proven Ways To Boost Tenant Engagement in Commercial Real Estate > Property managers know that tenant satisfaction is more than just a metric — it’s the key to long-term profitability. But, as tenant demands evolve and the market shifts, property managers face the ever-growing challenge of keeping tenants happy and engaged.… Important notes: - Published on: 2025-03-10 12:22:23 - Category: Posts - [5 Proven Ways To Boost Tenant Engagement in Commercial Real Estate](https://gracehill.com/blog/5-proven-ways-to-boost-tenant-engagement-in-commercial-real-estate/): Property managers know that tenant satisfaction is more than just a metric — it’s the key to long-term profitability. But, as tenant demands evolve and the market shifts, property managers face the ever-growing challenge of keeping tenants happy and engaged.… ------------------------- # What You Don’t Know About Tenant Satisfaction May Be Costing You > Tenant experience and tenant satisfaction are paramount to a thriving commercial real estate (CRE) experience.  Today’s tenants expect more than just four walls and a lease; they seek workplaces that enhance productivity, foster community, and support well-being. From seamless digital… Important notes: - Published on: 2025-02-20 08:00:24 - Category: Posts - [What You Don’t Know About Tenant Satisfaction May Be Costing You](https://gracehill.com/blog/what-you-dont-know-about-tenant-satisfaction-may-be-costing-you/): Tenant experience and tenant satisfaction are paramount to a thriving commercial real estate (CRE) experience.  Today’s tenants expect more than just four walls and a lease; they seek workplaces that enhance productivity, foster community, and support well-being. From seamless digital… ------------------------- # How To Incentivize Training To Motivate Your Multifamily Teams > Investing in training is essential for building a knowledgeable and high-performing multifamily team, but keeping employees engaged in ongoing learning can be a challenge. Leasing agents, maintenance staff, and property managers juggle multiple responsibilities, making it easy for training to… Important notes: - Published on: 2025-02-14 08:00:47 - Category: Posts - [How To Incentivize Training To Motivate Your Multifamily Teams](https://gracehill.com/blog/incentivizing-learners/): Investing in training is essential for building a knowledgeable and high-performing multifamily team, but keeping employees engaged in ongoing learning can be a challenge. Leasing agents, maintenance staff, and property managers juggle multiple responsibilities, making it easy for training to… ------------------------- # FAQ Series: How To Make Time for Training in Property Management — Part 3, Prepare To Prioritize > A frequently asked question in property management training is, “As a training administrator, how can I help employees find time for on-the-job training?” Part 3 of this three-part blog series addresses this question by looking at ways to prioritize training… Important notes: - Published on: 2025-02-04 08:00:59 - Category: Posts - [FAQ Series: How To Make Time for Training in Property Management — Part 3, Prepare To Prioritize](https://gracehill.com/blog/faq-series-making-time-for-training-part-3/): A frequently asked question in property management training is, “As a training administrator, how can I help employees find time for on-the-job training?” Part 3 of this three-part blog series addresses this question by looking at ways to prioritize training… ------------------------- # Driving Resident Engagement With Genuine Stories > In today’s hyper-connected world, authenticity is the currency of trust — and that’s earned through the voices of real people. User-generated content (UGC) is a cornerstone of compelling storytelling, offering a unique blend of relatability and impact. The importance of… Important notes: - Published on: 2025-01-30 11:02:19 - Category: Posts - [Driving Resident Engagement With Genuine Stories](https://gracehill.com/blog/driving-resident-engagement-with-genuine-stories/): In today’s hyper-connected world, authenticity is the currency of trust — and that’s earned through the voices of real people. User-generated content (UGC) is a cornerstone of compelling storytelling, offering a unique blend of relatability and impact. The importance of… ------------------------- # Advice for Multifamily Professionals: What You Need to Know About Recruiting Top Talent > Jump to a Section Craft a Strong Employer Brand Use Data to Guide Recruitment Strategies Be Tailored and Targeted Deliver a Streamlined and Transparent Recruitment Process Ready To Meet Your Recruitment Goals? The multifamily industry is dynamic and competitive, and… Important notes: - Published on: 2025-01-23 08:00:52 - Category: Posts - [Advice for Multifamily Professionals: What You Need to Know About Recruiting Top Talent](https://gracehill.com/blog/multifamily-recruiting-how-to-attract-and-hire-top-talent/): Jump to a Section Craft a Strong Employer Brand Use Data to Guide Recruitment Strategies Be Tailored and Targeted Deliver a Streamlined and Transparent Recruitment Process Ready To Meet Your Recruitment Goals? The multifamily industry is dynamic and competitive, and… ------------------------- # FAQ Series: How to Make Time for Training in Property Management — Part 2 > A frequently asked question in property management training is, “As a training administrator, how can I help employees find time for on-the-job training?” In Part 2 of this 3-part blog series, we address this question and provide you with simple… Important notes: - Published on: 2025-01-14 08:00:58 - Category: Posts - [FAQ Series: How to Make Time for Training in Property Management — Part 2](https://gracehill.com/blog/faq-series-making-time-for-training-part-2/): A frequently asked question in property management training is, “As a training administrator, how can I help employees find time for on-the-job training?” In Part 2 of this 3-part blog series, we address this question and provide you with simple… ------------------------- # FAQ Series: How to Make Time for Training in Property Management Part 1 > A frequently asked question in property management training is, "As a training administrator, how can I help employees find time for on-the-job training?" In this 3 part blog series, we will address this question and provide you with 3 simple,… Important notes: - Published on: 2025-01-03 08:00:51 - Category: Posts - [FAQ Series: How to Make Time for Training in Property Management Part 1](https://gracehill.com/how-to-make-time-for-training-in-property-management-part-1/): A frequently asked question in property management training is, "As a training administrator, how can I help employees find time for on-the-job training?" In this 3 part blog series, we will address this question and provide you with 3 simple,… ------------------------- # The Power of Partnership: What Retail Developers Can Learn from Live-Work-Play Projects >   It’s no secret that properties in the retail sector have faced some daunting challenges over the past decade. Online retailers have been luring customers away from physical retailers, and then the COVID-19 pandemic encouraged even more households to shop… Important notes: - Published on: 2024-12-12 13:19:27 - Category: Posts - [The Power of Partnership: What Retail Developers Can Learn from Live-Work-Play Projects](https://gracehill.com/what-retail-developers-can-learn-from-live-work-play-projects/):   It’s no secret that properties in the retail sector have faced some daunting challenges over the past decade. Online retailers have been luring customers away from physical retailers, and then the COVID-19 pandemic encouraged even more households to shop… ------------------------- # 6 Must-Have Leadership Skills: How to Create a Culture of Respect in Property Management > Creating a workplace culture rooted in civility and respect is essential for effective leadership and organizational success. A respectful environment fosters collaboration, boosts morale, and enhances productivity, while the absence of civility can lead to conflict, disengagement, and high turnover.… Important notes: - Published on: 2024-11-27 08:00:47 - Category: Posts - [6 Must-Have Leadership Skills: How to Create a Culture of Respect in Property Management](https://gracehill.com/blog/creating-a-civil-and-respectful-workplace/): Creating a workplace culture rooted in civility and respect is essential for effective leadership and organizational success. A respectful environment fosters collaboration, boosts morale, and enhances productivity, while the absence of civility can lead to conflict, disengagement, and high turnover.… ------------------------- # Creating Lasting Value: How Smart Upgrades Drive Commercial Portfolio Performance > Tenant satisfaction isn’t just a checkbox — it’s a cornerstone for attracting new tenants and retaining current ones, which in turn strengthens the property’s performance and value. However, knowing where to start can be challenging. Tenant surveys are one of… Important notes: - Published on: 2024-11-19 09:04:20 - Category: Posts - [Creating Lasting Value: How Smart Upgrades Drive Commercial Portfolio Performance](https://gracehill.com/blog/how-smart-upgrades-drive-commercial-portfolio-performance/): Tenant satisfaction isn’t just a checkbox — it’s a cornerstone for attracting new tenants and retaining current ones, which in turn strengthens the property’s performance and value. However, knowing where to start can be challenging. Tenant surveys are one of… ------------------------- # How To Make Virtual Apartment Tours That Convert to Sales > Virtual apartment tours and virtual leasing have become essential tools for leasing agents, yet they serve distinct purposes within the leasing journey. Understanding the differences between these two approaches can help agents craft a more efficient, customer-centered experience.  Virtual tours… Important notes: - Published on: 2024-11-14 08:00:16 - Category: Posts - [How To Make Virtual Apartment Tours That Convert to Sales](https://gracehill.com/blog/3-ways-to-make-virtual-apartment-tours-convert-to-sales/): Virtual apartment tours and virtual leasing have become essential tools for leasing agents, yet they serve distinct purposes within the leasing journey. Understanding the differences between these two approaches can help agents craft a more efficient, customer-centered experience.  Virtual tours… ------------------------- # What Is the Best Leasing Agent Certification? > Navigating the multifamily property industry can be both rewarding and challenging, especially for apartment leasing agents striving to excel in their roles. One of the most valuable steps you can take to boost your career is obtaining a reputable leasing… Important notes: - Published on: 2024-11-05 10:20:13 - Category: Posts - [What Is the Best Leasing Agent Certification?](https://gracehill.com/blog/what-is-the-best-certification-for-a-leasing-agent/): Navigating the multifamily property industry can be both rewarding and challenging, especially for apartment leasing agents striving to excel in their roles. One of the most valuable steps you can take to boost your career is obtaining a reputable leasing… ------------------------- # 5 Key Takeaways for Property Managers From the FTC Ruling on Reviews > In today's digital landscape, reviews hold significant power, shaping potential residents' perceptions and influencing their decisions. As a property manager, staying informed about the latest regulations governing online reviews is crucial. The Federal Trade Commission (FTC) recently made headlines with… Important notes: - Published on: 2024-11-01 13:14:04 - Category: Posts - [5 Key Takeaways for Property Managers From the FTC Ruling on Reviews](https://gracehill.com/blog/5-key-takeaways-for-property-managers-from-the-ftc-review-ruling/): In today's digital landscape, reviews hold significant power, shaping potential residents' perceptions and influencing their decisions. As a property manager, staying informed about the latest regulations governing online reviews is crucial. The Federal Trade Commission (FTC) recently made headlines with… ------------------------- # How To Boost Resident Engagement Online (Even Without a Full-Time Social Media Team!) > As someone who’s worked both onsite in multifamily communities and now manages Grace Hill’s social media, I can tell you that keeping your residents engaged online can make a huge difference in the overall success of your property. Social media… Important notes: - Published on: 2024-10-24 15:21:31 - Category: Posts - [How To Boost Resident Engagement Online (Even Without a Full-Time Social Media Team!)](https://gracehill.com/blog/how-to-boost-resident-engagement-online/): As someone who’s worked both onsite in multifamily communities and now manages Grace Hill’s social media, I can tell you that keeping your residents engaged online can make a huge difference in the overall success of your property. Social media… ------------------------- # The Top 10 Hiring Red Flags You Need To Avoid > As the labor market tightens and employment trends shift, employee retention has increasingly become top-of-mind across all sectors. Multifamily property management is no exception. However, one thing is clear: Your team is the backbone of your success.  Your onsite teams… Important notes: - Published on: 2024-10-18 14:52:25 - Category: Posts - [The Top 10 Hiring Red Flags You Need To Avoid](https://gracehill.com/top-10-hiring-red-flags-to-avoid-in-property-management/): As the labor market tightens and employment trends shift, employee retention has increasingly become top-of-mind across all sectors. Multifamily property management is no exception. However, one thing is clear: Your team is the backbone of your success.  Your onsite teams… ------------------------- # What Is The Best Certification for Apartment Maintenance Technicians? > Are you a dedicated multifamily maintenance professional seeking to advance your skills and stand out in a competitive industry? If so, the Certificate for Apartment Maintenance Technicians (CAMT) is the ideal credential to enhance your career. With a year or… Important notes: - Published on: 2024-10-14 04:30:44 - Category: Posts - [What Is The Best Certification for Apartment Maintenance Technicians?](https://gracehill.com/blog/best-certification-for-apartment-maintenance-technicians/): Are you a dedicated multifamily maintenance professional seeking to advance your skills and stand out in a competitive industry? If so, the Certificate for Apartment Maintenance Technicians (CAMT) is the ideal credential to enhance your career. With a year or… ------------------------- # The Science of Successful Move-Ins: Top 5 Tips You Need To Know > Moving into a new place can be both an exciting and overwhelming experience. Whether you're a student transitioning to a dorm, a young professional relocating for work, or a family upgrading to a bigger home, the move-in process comes with… Important notes: - Published on: 2024-10-08 16:37:18 - Category: Posts - [The Science of Successful Move-Ins: Top 5 Tips You Need To Know](https://gracehill.com/blog/top-5-tips-for-onboarding-new-residents/): Moving into a new place can be both an exciting and overwhelming experience. Whether you're a student transitioning to a dorm, a young professional relocating for work, or a family upgrading to a bigger home, the move-in process comes with… ------------------------- # 8 Simple Steps That Make Onboarding Software a Success > Onboarding software begins with careful planning, focused training, and an experienced provider you can trust. If you want that process to be smooth and successful, then don’t launch alone! Before you know it, we’ll be turning the calendar on a… Important notes: - Published on: 2024-09-27 11:00:53 - Category: Posts - [8 Simple Steps That Make Onboarding Software a Success](https://gracehill.com/blog/simple-steps-that-make-onboarding-software-a-success/): Onboarding software begins with careful planning, focused training, and an experienced provider you can trust. If you want that process to be smooth and successful, then don’t launch alone! Before you know it, we’ll be turning the calendar on a… ------------------------- # Mental Health for Multifamily Leaders: Ways To Promote Well-being in the Workplace > Mental health in the workplace has become an increasingly important topic, and multifamily leaders play a crucial role in developing strategies that promote well-being for employees and residents. From managing properties and teams to navigating the complex regulatory landscape, multifamily… Important notes: - Published on: 2024-09-23 08:00:22 - Category: Posts - [Mental Health for Multifamily Leaders: Ways To Promote Well-being in the Workplace](https://gracehill.com/mental-health-strategies-for-multifamily-leaders/): Mental health in the workplace has become an increasingly important topic, and multifamily leaders play a crucial role in developing strategies that promote well-being for employees and residents. From managing properties and teams to navigating the complex regulatory landscape, multifamily… ------------------------- # Tenant “Flight to Quality” Spreads to Industrial Properties. Property Managers Need to Respond. > As the market changes, industrial property managers will have to work a little harder — and smarter — to keep their buildings full. Warehouses and other types of industrial buildings have been the darlings of commercial real estate investors for… Important notes: - Published on: 2024-09-15 21:15:35 - Category: Posts - [Tenant “Flight to Quality” Spreads to Industrial Properties. Property Managers Need to Respond.](https://gracehill.com/blog/tenant-flight-to-quality-hits-industrial-properties/): As the market changes, industrial property managers will have to work a little harder — and smarter — to keep their buildings full. Warehouses and other types of industrial buildings have been the darlings of commercial real estate investors for… ------------------------- # The Evolution of the Customer: The Digitally Disruptive ’90s > The 1990s were a transformative decade for customer behavior, marked by significant shifts driven by technological advancements, globalization, and changing societal values. One of the most notable changes was the rise of digital technology, particularly the internet, which reshaped how… Important notes: - Published on: 2024-09-11 08:00:35 - Category: Posts - [The Evolution of the Customer: The Digitally Disruptive ’90s](https://gracehill.com/blog/the-evolution-of-the-customer-the-1990s/): The 1990s were a transformative decade for customer behavior, marked by significant shifts driven by technological advancements, globalization, and changing societal values. One of the most notable changes was the rise of digital technology, particularly the internet, which reshaped how… ------------------------- # 7 Multifamily Disaster Planning Mistakes and How To Avoid Them > When disaster strikes, multifamily properties can be hit hard. From hurricanes and floods to fires and power outages, the potential for disaster can be overwhelming. That's why having a solid disaster plan is essential to protecting your property, staff, and… Important notes: - Published on: 2024-09-05 13:01:07 - Category: Posts - [7 Multifamily Disaster Planning Mistakes and How To Avoid Them](https://gracehill.com/7-multifamily-disaster-planning-mistakes/): When disaster strikes, multifamily properties can be hit hard. From hurricanes and floods to fires and power outages, the potential for disaster can be overwhelming. That's why having a solid disaster plan is essential to protecting your property, staff, and… ------------------------- # Leasing Agent Tips And Tricks: How To Overcome Objections > Learning to overcome objections is a skill all leasing agents must work to develop, and while practice makes perfect, it’s equally important to have a few tips and tricks up your sleeve!  The reality is that leasing agents’ skills are… Important notes: - Published on: 2024-08-28 09:00:30 - Category: Posts - [Leasing Agent Tips And Tricks: How To Overcome Objections](https://gracehill.com/blog/overcoming-objections/): Learning to overcome objections is a skill all leasing agents must work to develop, and while practice makes perfect, it’s equally important to have a few tips and tricks up your sleeve!  The reality is that leasing agents’ skills are… ------------------------- # How To Budget in Multifamily: 5 Things To Add To Create A Memorable Resident Experience > When budgeting for a multifamily rental community, there is much more to consider than just expenses and revenue. To create a memorable resident experience, you must allocate budget resources to ensure the community is inviting, comfortable, and well-maintained. We'll explore… Important notes: - Published on: 2024-07-22 08:01:40 - Category: Posts - [How To Budget in Multifamily: 5 Things To Add To Create A Memorable Resident Experience](https://gracehill.com/blog/budget-in-multifamily-to-improve-resident-experiences/): When budgeting for a multifamily rental community, there is much more to consider than just expenses and revenue. To create a memorable resident experience, you must allocate budget resources to ensure the community is inviting, comfortable, and well-maintained. We'll explore… ------------------------- # How to Budget in Multifamily: 5 Changes To Reduce Operational Costs > As a multifamily manager, you are under constant pressure to reduce operational costs, but that doesn't mean the budget has to suffer. In fact, with just a few simple changes to the budget, you can improve the bottom line while… Important notes: - Published on: 2024-07-19 08:29:20 - Category: Posts - [How to Budget in Multifamily: 5 Changes To Reduce Operational Costs](https://gracehill.com/blog/budget-in-multifamily-to-reduce-operational-costs/): As a multifamily manager, you are under constant pressure to reduce operational costs, but that doesn't mean the budget has to suffer. In fact, with just a few simple changes to the budget, you can improve the bottom line while… ------------------------- # Turn Negative Reviews Into Positive Opportunities > Jump to a Section Building Trust Through Transparency The Power of the Prompt Reply From Complaint to Resolution Proactive ORM is Your Competitive Advantage Simplify Your Property's Online Reputation Management In today's digital age, your online reputation is a crucial… Important notes: - Published on: 2024-07-18 15:44:13 - Category: Posts - [Turn Negative Reviews Into Positive Opportunities](https://gracehill.com/build-resident-loyalty-with-online-reputation-management/): Jump to a Section Building Trust Through Transparency The Power of the Prompt Reply From Complaint to Resolution Proactive ORM is Your Competitive Advantage Simplify Your Property's Online Reputation Management In today's digital age, your online reputation is a crucial… ------------------------- # From Leads to Leases: Proven Telephone Techniques That Convert > Telephone prospects are among the most important prospects you can have as they tend to be more dependable than walk-ins. Leasing agents for apartments play a crucial role because it’s an opportunity to build excitement. And once that excitement for… Important notes: - Published on: 2024-07-15 08:30:57 - Category: Posts - [From Leads to Leases: Proven Telephone Techniques That Convert](https://gracehill.com/blog/powerful-telephone-techniques/): Telephone prospects are among the most important prospects you can have as they tend to be more dependable than walk-ins. Leasing agents for apartments play a crucial role because it’s an opportunity to build excitement. And once that excitement for… ------------------------- # Catching Up With 2022 Impact Hero Award Winner Sara Ogle > At Grace Hill, we’re dedicated to fostering positive impacts both within our corporate realm and throughout the communities we serve. The Impact Hero Awards Program recognizes individuals at Grace Hill client companies who demonstrate exceptional dedication to helping others and… Important notes: - Published on: 2024-07-12 11:38:08 - Category: Posts - [Catching Up With 2022 Impact Hero Award Winner Sara Ogle](https://gracehill.com/blog/catching-up-with-2022-impact-hero-award-winner-sara-ogle/): At Grace Hill, we’re dedicated to fostering positive impacts both within our corporate realm and throughout the communities we serve. The Impact Hero Awards Program recognizes individuals at Grace Hill client companies who demonstrate exceptional dedication to helping others and… ------------------------- # Understanding and Serving the Growing Market for Medical-Related Office Buildings > More than four years after the onset of the COVID-19 pandemic sent workers home, office markets still have not recovered. In fact, office vacancies continue to rise as tenants, large and small, are downsizing their workspaces, and few real estate… Important notes: - Published on: 2024-07-09 12:19:21 - Category: Posts - [Understanding and Serving the Growing Market for Medical-Related Office Buildings](https://gracehill.com/blog/understanding-serving-growing-market-medical-related-office-buildings/): More than four years after the onset of the COVID-19 pandemic sent workers home, office markets still have not recovered. In fact, office vacancies continue to rise as tenants, large and small, are downsizing their workspaces, and few real estate… ------------------------- # Reasonable Accommodations & Modifications 101: What You Need To Know > Navigating the landscape of reasonable accommodations and reasonable modifications can be challenging, yet understanding these concepts is crucial for fostering inclusivity and compliance with legal standards. In 2023, the National Fair Housing Alliance released their most recent Fair Housing Trends… Important notes: - Published on: 2024-07-02 04:00:30 - Category: Posts - [Reasonable Accommodations & Modifications 101: What You Need To Know](https://gracehill.com/blog/reasonable-accommodations-and-modifications-the-difference/): Navigating the landscape of reasonable accommodations and reasonable modifications can be challenging, yet understanding these concepts is crucial for fostering inclusivity and compliance with legal standards. In 2023, the National Fair Housing Alliance released their most recent Fair Housing Trends… ------------------------- # 5 Best Practices To Optimize NOI For Smaller Operators > In the world of multifamily, bigger isn’t necessarily better. But being a smaller operator does come with a unique set of challenges. Larger apartment management companies have distinct advantages. They have bigger budgets and operating margins and more resources at… Important notes: - Published on: 2024-06-27 02:00:41 - Category: Posts - [5 Best Practices To Optimize NOI For Smaller Operators](https://gracehill.com/blog/best-practices-for-smaller-operators/): In the world of multifamily, bigger isn’t necessarily better. But being a smaller operator does come with a unique set of challenges. Larger apartment management companies have distinct advantages. They have bigger budgets and operating margins and more resources at… ------------------------- # 10 Ways to Ask for Apartment Reviews and Encourage Feedback > Apartment reviews are a good thing, and there are many ways to ask for them. Whether you launch a formal campaign or just send a simple note following a completed service request, the point is to encourage your residents to… Important notes: - Published on: 2024-06-12 04:00:26 - Category: Posts - [10 Ways to Ask for Apartment Reviews and Encourage Feedback](https://gracehill.com/blog/10-ways-to-ask-for-apartment-reviews-and-encourage-feedback/): Apartment reviews are a good thing, and there are many ways to ask for them. Whether you launch a formal campaign or just send a simple note following a completed service request, the point is to encourage your residents to… ------------------------- # The Evolution of the Customer Since the “Awesome 80s” > When we consider the evolution of the customer from the 1980s until now, it’s enough to give us whiplash thinking of all the [Cue: David Bowie] “ch-ch-ch-changes.” As History.com defines the decade, it’s “often remembered for its materialism and consumerism…the… Important notes: - Published on: 2024-06-05 08:00:59 - Category: Posts - [The Evolution of the Customer Since the “Awesome 80s”](https://gracehill.com/blog/the-evolution-of-the-customer-the-1980s/): When we consider the evolution of the customer from the 1980s until now, it’s enough to give us whiplash thinking of all the [Cue: David Bowie] “ch-ch-ch-changes.” As History.com defines the decade, it’s “often remembered for its materialism and consumerism…the… ------------------------- # How to Skyrocket Your Leasing Success Using Reputation Management > It’s no secret that reputation management is critical to the leasing process. Renters rely heavily on online reviews and opinions before deciding to lease. For that reason, reputation should be at the forefront of any multifamily business, large or small.… Important notes: - Published on: 2024-05-30 08:00:28 - Category: Posts - [How to Skyrocket Your Leasing Success Using Reputation Management](https://gracehill.com/blog/how-to-skyrocket-your-leasing-success-using-reputation-management/): It’s no secret that reputation management is critical to the leasing process. Renters rely heavily on online reviews and opinions before deciding to lease. For that reason, reputation should be at the forefront of any multifamily business, large or small.… ------------------------- # 3 Important Reasons Your Online Reputation Matters In Multifamily > Whether you’re buying a new shampoo or scouting out a place to live or work, you likely rely on online feedback before making a purchase.  Most of us (95%) read reviews before making a purchase, and 58% will actually pay… Important notes: - Published on: 2024-05-28 08:00:25 - Category: Posts - [3 Important Reasons Your Online Reputation Matters In Multifamily](https://gracehill.com/blog/why-online-reputation-management-matters-multifamily/): Whether you’re buying a new shampoo or scouting out a place to live or work, you likely rely on online feedback before making a purchase.  Most of us (95%) read reviews before making a purchase, and 58% will actually pay… ------------------------- # How to Make Your Online Reputation Soar in Property Management > Online reputation management, or ORM, is a growing area of interest for property management, so many people are starting to ask the question: What is ORM, and why does it matter?  Online reputation management is how companies protect and improve… Important notes: - Published on: 2024-05-20 02:00:48 - Category: Posts - [How to Make Your Online Reputation Soar in Property Management](https://gracehill.com/blog/how-to-make-your-online-reputation-soar/): Online reputation management, or ORM, is a growing area of interest for property management, so many people are starting to ask the question: What is ORM, and why does it matter?  Online reputation management is how companies protect and improve… ------------------------- # Tenant Engagement is Just as Vital in Warehouses > In today’s challenging real estate markets, property managers must take advantage of every opportunity to retain their tenants. Surveys can be an especially effective tool as part of an engagement strategy. Property managers can reduce tenant turnover and even attract… Important notes: - Published on: 2024-05-06 01:26:50 - Category: Posts - [Tenant Engagement is Just as Vital in Warehouses](https://gracehill.com/blog/tenant-engagement-is-just-as-vital-in-warehouses/): In today’s challenging real estate markets, property managers must take advantage of every opportunity to retain their tenants. Surveys can be an especially effective tool as part of an engagement strategy. Property managers can reduce tenant turnover and even attract… ------------------------- # The Art of Followership: The Truth About Leading Effectively > When you hear the term “followership,” it’s easy to associate it with social media followers. However, it extends far beyond that realm. Followership encompasses the role individuals play within a team structure, operating under the guidance of a leader within… Important notes: - Published on: 2024-05-01 03:30:19 - Category: Posts - [The Art of Followership: The Truth About Leading Effectively](https://gracehill.com/blog/the-art-of-followership/): When you hear the term “followership,” it’s easy to associate it with social media followers. However, it extends far beyond that realm. Followership encompasses the role individuals play within a team structure, operating under the guidance of a leader within… ------------------------- # What Every Property Manager Needs To Know About Electronic Signatures > In today's digital world, trust and security are paramount. Whether you're signing a contract or sending a sensitive document, ensuring its authenticity and integrity is crucial to protect your business. This is where secure, electronic signatures come in. Electronic signatures… Important notes: - Published on: 2024-04-29 08:00:30 - Category: Posts - [What Every Property Manager Needs To Know About Electronic Signatures](https://gracehill.com/blog/what-every-property-manager-needs-to-know-about-electronic-signatures/): In today's digital world, trust and security are paramount. Whether you're signing a contract or sending a sensitive document, ensuring its authenticity and integrity is crucial to protect your business. This is where secure, electronic signatures come in. Electronic signatures… ------------------------- # What You Need To Know About Fair Housing Laws and Social Media > Have you ever wondered whether Fair Housing laws apply to social media? Do you think the images you use on social media matter? Is it a good idea to look up prospective residents on social media?  Knowing the answers to… Important notes: - Published on: 2024-04-22 08:00:26 - Category: Posts - [What You Need To Know About Fair Housing Laws and Social Media](https://gracehill.com/blog/fair-housing-laws-and-social-media-tips/): Have you ever wondered whether Fair Housing laws apply to social media? Do you think the images you use on social media matter? Is it a good idea to look up prospective residents on social media?  Knowing the answers to… ------------------------- # The Beginner’s Guide to Successful Property Management Social Media > In today's digital landscape, social media isn't just a fad; it's a powerful marketing tool with the potential to transform your property management business. While some might be reluctant to fully embrace social media as a property management marketing strategy,… Important notes: - Published on: 2024-04-16 08:00:54 - Category: Posts - [The Beginner’s Guide to Successful Property Management Social Media](https://gracehill.com/blog/guide-to-property-management-social-media/): In today's digital landscape, social media isn't just a fad; it's a powerful marketing tool with the potential to transform your property management business. While some might be reluctant to fully embrace social media as a property management marketing strategy,… ------------------------- # The Bias Blind Spot: Can AI Tools Perpetuate Housing Discrimination? > Imagine finding your dream apartment but then being rejected by an Artificial intelligence (AI) algorithm with a hidden bias. This reality is the potential downside of AI in multifamily real estate housing. Fueled by the success of ChatGPT, a wave… Important notes: - Published on: 2024-03-25 01:00:43 - Category: Posts - [The Bias Blind Spot: Can AI Tools Perpetuate Housing Discrimination?](https://gracehill.com/blog/can-ai-tools-perpetuate-housing-discrimination/): Imagine finding your dream apartment but then being rejected by an Artificial intelligence (AI) algorithm with a hidden bias. This reality is the potential downside of AI in multifamily real estate housing. Fueled by the success of ChatGPT, a wave… ------------------------- # 4 Innovative Ways To Create a Community Residents Love > Creating a community residents love is crucial to the ongoing success and profitability of rental housing. Every property manager wants satisfied residents, which involves more than just collecting rent.  Many renters today are looking for a property that can offer… Important notes: - Published on: 2024-02-20 12:40:31 - Category: Posts - [4 Innovative Ways To Create a Community Residents Love](https://gracehill.com/blog/creating-community-residents-love/): Creating a community residents love is crucial to the ongoing success and profitability of rental housing. Every property manager wants satisfied residents, which involves more than just collecting rent.  Many renters today are looking for a property that can offer… ------------------------- # Enhancing the Employee and Tenant Experience Through Surveys > Nearly four years after the brief but severe COVID-19 recession in the spring of 2020, the U.S. jobs market remains exceptionally strong. The balance of power is firmly tilted toward workers — with little sign of a recession that might… Important notes: - Published on: 2024-02-12 09:49:26 - Category: Posts - [Enhancing the Employee and Tenant Experience Through Surveys](https://gracehill.com/blog/enhancing-employee-and-tenant-experience-through-surveys/): Nearly four years after the brief but severe COVID-19 recession in the spring of 2020, the U.S. jobs market remains exceptionally strong. The balance of power is firmly tilted toward workers — with little sign of a recession that might… ------------------------- # Stay Interviews Can Help Companies Raise Employee Attitudes and Retention Rates > HR departments find that “stay interviews” – those conducted with current employees to gauge the gratification they see in their positions – can be the perfect antidote to exit interviews. Given the surge in job-hopping, particularly post-pandemic, companies say that… Important notes: - Published on: 2024-02-01 08:00:01 - Category: Posts - [Stay Interviews Can Help Companies Raise Employee Attitudes and Retention Rates](https://gracehill.com/blog/stay-interviews-can-help-companies-raise-employee-attitudes-and-retention-rates/): HR departments find that “stay interviews” – those conducted with current employees to gauge the gratification they see in their positions – can be the perfect antidote to exit interviews. Given the surge in job-hopping, particularly post-pandemic, companies say that… ------------------------- # Employee Credentials Becoming More Valuable to Property Management Companies > With the continuing expansion of the market, property management companies are placing more importance on employee credentials. In a recent L.E.K. survey, 86% of property management execs rated employee credentials “very important.” The impact credentials like CAM for apartment managers… Important notes: - Published on: 2024-01-22 06:55:23 - Category: Posts - [Employee Credentials Becoming More Valuable to Property Management Companies](https://gracehill.com/blog/employee-credentials/): With the continuing expansion of the market, property management companies are placing more importance on employee credentials. In a recent L.E.K. survey, 86% of property management execs rated employee credentials “very important.” The impact credentials like CAM for apartment managers… ------------------------- # Leveraging AI in Commercial and Multifamily Real Estate > A new generation of technology is coming to property management. Building engineers have increasingly implemented smart building technology to improve energy efficiency and sustainability. Now, the application of artificial intelligence (AI) stands to greatly enhance those efforts — and extend… Important notes: - Published on: 2023-12-11 00:00:46 - Category: Posts - [Leveraging AI in Commercial and Multifamily Real Estate](https://gracehill.com/blog/leveraging-ai-in-commercial-and-multifamily-real-estate/): A new generation of technology is coming to property management. Building engineers have increasingly implemented smart building technology to improve energy efficiency and sustainability. Now, the application of artificial intelligence (AI) stands to greatly enhance those efforts — and extend… ------------------------- # Have Your Employees Had Enough? The Top 5 Signs Of Change Burnout And How To Overcome Them > Change is inevitable, especially in the fast-paced world of multifamily real estate. However, as companies eagerly embrace transformative initiatives, a significant challenge emerges — change burnout. With constant shifts in market dynamics, technology, and customer expectations, this phenomenon is a growing concern… Important notes: - Published on: 2023-12-04 11:24:53 - Category: Posts - [Have Your Employees Had Enough? The Top 5 Signs Of Change Burnout And How To Overcome Them](https://gracehill.com/blog/change-burnout-in-multifamily/): Change is inevitable, especially in the fast-paced world of multifamily real estate. However, as companies eagerly embrace transformative initiatives, a significant challenge emerges — change burnout. With constant shifts in market dynamics, technology, and customer expectations, this phenomenon is a growing concern… ------------------------- # Raising Employee Engagement To Maximize Employee Retention > In "Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery", I explained that “the key to keeping buildings leased is to make sure tenants are happy.” The reason is intuitive and now has been proven quantitatively: Satisfied tenants… Important notes: - Published on: 2023-11-07 13:23:42 - Category: Posts - [Raising Employee Engagement To Maximize Employee Retention](https://gracehill.com/raising-employee-engagement-to-maximize-employee-retention/): In "Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery", I explained that “the key to keeping buildings leased is to make sure tenants are happy.” The reason is intuitive and now has been proven quantitatively: Satisfied tenants… ------------------------- # The Power of Competitive Mystery Shops in Multifamily > Proven and effective, competitive mystery shops help you surpass the competition, boost your bottom line, and increase resident satisfaction. In the fiercely competitive world of multifamily apartment management, staying ahead of the curve is essential, hinging not only on providing… Important notes: - Published on: 2023-10-23 12:27:00 - Category: Posts - [The Power of Competitive Mystery Shops in Multifamily](https://gracehill.com/power-of-competitive-mystery-shops-in-multifamily/): Proven and effective, competitive mystery shops help you surpass the competition, boost your bottom line, and increase resident satisfaction. In the fiercely competitive world of multifamily apartment management, staying ahead of the curve is essential, hinging not only on providing… ------------------------- # Prevention, Awareness, and Consistency > Kris Vaughn’s Journey With Breast Cancer October is here, and my mind is filled with the memories of my recent journey with breast cancer. It has been exactly one year since I received the news that no one wants to… Important notes: - Published on: 2023-10-09 17:13:14 - Category: Posts - [Prevention, Awareness, and Consistency](https://gracehill.com/blog/kris-vaughn-journey-with-breast-cancer/): Kris Vaughn’s Journey With Breast Cancer October is here, and my mind is filled with the memories of my recent journey with breast cancer. It has been exactly one year since I received the news that no one wants to… ------------------------- # The Impact of Artificial Intelligence (AI) on the Customer Experience in Multifamily > The entire world is buzzing about Artificial Intelligence (AI), and no industry more so than multifamily. When we talk about AI, we often include machine learning (ML) as well. ML is a collection of computer algorithms designed to initially perform… Important notes: - Published on: 2023-09-26 16:19:52 - Category: Posts - [The Impact of Artificial Intelligence (AI) on the Customer Experience in Multifamily](https://gracehill.com/blog/impact-artificial-intelligence-on-customer-experience-in-multifamily/): The entire world is buzzing about Artificial Intelligence (AI), and no industry more so than multifamily. When we talk about AI, we often include machine learning (ML) as well. ML is a collection of computer algorithms designed to initially perform… ------------------------- # Eliminating Multifamily Discrimination: Tips for Inclusive Living > Familial discrimination refers to the unjust treatment or exclusion of individuals or families based on their familial status, such as having children or being pregnant. This form of discrimination violates the Fair Housing Act (FHA), which prohibits discrimination based on… Important notes: - Published on: 2023-09-19 22:57:15 - Category: Posts - [Eliminating Multifamily Discrimination: Tips for Inclusive Living](https://gracehill.com/blog/avoid-familial-discrimination/): Familial discrimination refers to the unjust treatment or exclusion of individuals or families based on their familial status, such as having children or being pregnant. This form of discrimination violates the Fair Housing Act (FHA), which prohibits discrimination based on… ------------------------- # How to Overcome Maintenance Challenges Amid Skilled Labor Shortages > A Q&A With Traveling Facilities Operations Specialist: Erica Counts   Sometimes, life comes full circle and reminds you how small the world can be. While traveling to an industry event recently, I had a nostalgic encounter when I ran into… Important notes: - Published on: 2023-09-15 16:40:23 - Category: Posts - [How to Overcome Maintenance Challenges Amid Skilled Labor Shortages](https://gracehill.com/blog/how-to-overcome-maintenance-challenges-amid-labor-shortages/): A Q&A With Traveling Facilities Operations Specialist: Erica Counts   Sometimes, life comes full circle and reminds you how small the world can be. While traveling to an industry event recently, I had a nostalgic encounter when I ran into… ------------------------- # Putting People First: How To Create An Employee-Centric Culture > When we talk about building an employee-centric culture, what we really mean is focusing on the well-being and success of our employees. This means making sure they feel supported, empowered, and engaged in their work, which, in turn, leads to… Important notes: - Published on: 2023-09-14 14:47:29 - Category: Posts - [Putting People First: How To Create An Employee-Centric Culture](https://gracehill.com/blog/putting-people-first-how-to-create-an-employee-centric-culture/): When we talk about building an employee-centric culture, what we really mean is focusing on the well-being and success of our employees. This means making sure they feel supported, empowered, and engaged in their work, which, in turn, leads to… ------------------------- # What You Need to Know: Your Ultimate Guide To Digital Mystery Shopping > How digital mystery shopping can help improve your property's online conversions.   Mystery shopping may not be a new concept in multifamily, but it has evolved with time and technology to become an invaluable tool for assessing the impact of… Important notes: - Published on: 2023-09-06 12:17:13 - Category: Posts - [What You Need to Know: Your Ultimate Guide To Digital Mystery Shopping](https://gracehill.com/blog/what-you-need-to-know-your-ultimate-guide-to-digital-mystery-shopping/): How digital mystery shopping can help improve your property's online conversions.   Mystery shopping may not be a new concept in multifamily, but it has evolved with time and technology to become an invaluable tool for assessing the impact of… ------------------------- # Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery > The key to keeping buildings leased is to make sure tenants are happy. Buildings with satisfied tenants are more likely to retain existing tenants and to attract new ones through favorable word of mouth. In a whitepaper, Grace Hill reported… Important notes: - Published on: 2023-08-29 15:27:36 - Category: Posts - [Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery](https://gracehill.com/blog/increasing-tenant-satisfaction-roi/): The key to keeping buildings leased is to make sure tenants are happy. Buildings with satisfied tenants are more likely to retain existing tenants and to attract new ones through favorable word of mouth. In a whitepaper, Grace Hill reported… ------------------------- # Unlocking Success: The Guide to Attracting and Retaining Office Tenants > What do tenants want? Figuring that out is a top priority for the owners and managers of office buildings, and it’s getting more urgent by the day as firms shed excess space and vacancies keep rising. The business press is… Important notes: - Published on: 2023-08-17 08:06:31 - Category: Posts - [Unlocking Success: The Guide to Attracting and Retaining Office Tenants](https://gracehill.com/blog/the-guide-to-attracting-and-retaining-office-tenants/): What do tenants want? Figuring that out is a top priority for the owners and managers of office buildings, and it’s getting more urgent by the day as firms shed excess space and vacancies keep rising. The business press is… ------------------------- # The Link Between Hoarding and Fair Housing > Hoarding is a mental health disorder that is often misunderstood. It can have serious consequences for those who suffer from it, as well as the people living around them. Property managers of multifamily properties need to understand the important link… Important notes: - Published on: 2023-08-01 20:13:19 - Category: Posts - [The Link Between Hoarding and Fair Housing](https://gracehill.com/blog/hoarding-and-fair-housing/): Hoarding is a mental health disorder that is often misunderstood. It can have serious consequences for those who suffer from it, as well as the people living around them. Property managers of multifamily properties need to understand the important link… ------------------------- # Combating Sexual Harassment: A Blueprint for Safer Multifamily Living > When it comes to multifamily properties, well-being is paramount. With multiple individuals in close proximity, it is essential that everyone feels comfortable and secure. By taking preventative steps, a protected environment can be created. Understanding Sexual Harassment in Multifamily Settings… Important notes: - Published on: 2023-07-20 19:28:22 - Category: Posts - [Combating Sexual Harassment: A Blueprint for Safer Multifamily Living](https://gracehill.com/blog/protecting-people-from-sexual-harassment/): When it comes to multifamily properties, well-being is paramount. With multiple individuals in close proximity, it is essential that everyone feels comfortable and secure. By taking preventative steps, a protected environment can be created. Understanding Sexual Harassment in Multifamily Settings… ------------------------- # Combating the Opioid Epidemic in Multifamily Settings > The opioid epidemic has been a growing issue for many years, and its effects on the multifamily industry are increasingly evident. As the rate of opioid addiction continues to rise, it is becoming increasingly important for multifamily businesses to recognize… Important notes: - Published on: 2023-07-15 18:55:56 - Category: Posts - [Combating the Opioid Epidemic in Multifamily Settings](https://gracehill.com/blog/dealing-with-opioid-addiction-in-the-workplace/): The opioid epidemic has been a growing issue for many years, and its effects on the multifamily industry are increasingly evident. As the rate of opioid addiction continues to rise, it is becoming increasingly important for multifamily businesses to recognize… ------------------------- # Protect Yourself from Email Phishing: Don’t Get Caught in the Cyber-hook > Don’t Get Hooked: Protecting Yourself From Cyber Attacks  As we continue to dive into the age of technology, it's important to stay ahead of the game when it comes to cybersecurity. As technology evolves, so do the tactics used by… Important notes: - Published on: 2023-07-10 21:36:16 - Category: Posts - [Protect Yourself from Email Phishing: Don’t Get Caught in the Cyber-hook](https://gracehill.com/blog/dont-get-caught-in-email-phishing-scams/): Don’t Get Hooked: Protecting Yourself From Cyber Attacks  As we continue to dive into the age of technology, it's important to stay ahead of the game when it comes to cybersecurity. As technology evolves, so do the tactics used by… ------------------------- # Social Media and Fair Housing: How To Get Likes Without Lawsuits > Welcome to the age of social media, where sharing your thoughts, experiences, and opinions with the world is just a few clicks away. As our digital presence continues to grow, so does our responsibility to ensure our actions are in… Important notes: - Published on: 2023-07-08 22:15:11 - Category: Posts - [Social Media and Fair Housing: How To Get Likes Without Lawsuits](https://gracehill.com/blog/social-media-compliance-fair-housing-laws/): Welcome to the age of social media, where sharing your thoughts, experiences, and opinions with the world is just a few clicks away. As our digital presence continues to grow, so does our responsibility to ensure our actions are in… ------------------------- # From Learning to Earning: How Training Results in Greater ROI > Jump to a Section Learning Science = Faster Employee ROI Immediacy of Application = Faster Onboarding Problem-Centered Focus = Reduced Risk Self-Directed Instruction = Better Employee Accountability Variety in Learning Approaches = Consistency in Staff Knowledge Level-Up Your Property Performance… Important notes: - Published on: 2023-07-05 05:00:15 - Category: Posts - [From Learning to Earning: How Training Results in Greater ROI](https://gracehill.com/blog/learning-science/): Jump to a Section Learning Science = Faster Employee ROI Immediacy of Application = Faster Onboarding Problem-Centered Focus = Reduced Risk Self-Directed Instruction = Better Employee Accountability Variety in Learning Approaches = Consistency in Staff Knowledge Level-Up Your Property Performance… ------------------------- # Navigating the Confusion: Assistance Animals in Multifamily Properties > Navigating assistance animals in multifamily properties can be a confusing and daunting task. For many property owners and managers, there is a great deal of confusion surrounding the difference between service animals, assistance animals, and emotional support animals. It is… Important notes: - Published on: 2023-07-01 15:25:13 - Category: Posts - [Navigating the Confusion: Assistance Animals in Multifamily Properties](https://gracehill.com/blog/service-assistance-and-emotional-support-animals-2/): Navigating assistance animals in multifamily properties can be a confusing and daunting task. For many property owners and managers, there is a great deal of confusion surrounding the difference between service animals, assistance animals, and emotional support animals. It is… ------------------------- # CRE Power Plays: How To Actually Maximize Tenant Satisfaction > Exploring the crucial connection between provider performance and tenant satisfaction.   Commercial real estate (CRE) organizations often struggle to understand the performance of the providers that support their properties and how that performance impacts overall tenant satisfaction levels across the… Important notes: - Published on: 2023-06-23 15:43:30 - Category: Posts - [CRE Power Plays: How To Actually Maximize Tenant Satisfaction](https://gracehill.com/blog/cre-power-plays-tenant-satisfaction/): Exploring the crucial connection between provider performance and tenant satisfaction.   Commercial real estate (CRE) organizations often struggle to understand the performance of the providers that support their properties and how that performance impacts overall tenant satisfaction levels across the… ------------------------- # Boost Your Career: Why Rental Housing Professionals Should Pursue Credentials > As the rental housing industry continues to grow, so do the opportunities for its professionals. However, individuals must invest in training and credentials to succeed in this field and advance their careers.  By obtaining industry-specific credentials, such as a Certified… Important notes: - Published on: 2023-06-20 16:06:25 - Category: Posts - [Boost Your Career: Why Rental Housing Professionals Should Pursue Credentials](https://gracehill.com/blog/boost-your-career-with-visto-credentials/): As the rental housing industry continues to grow, so do the opportunities for its professionals. However, individuals must invest in training and credentials to succeed in this field and advance their careers.  By obtaining industry-specific credentials, such as a Certified… ------------------------- # Grace Hill Celebrates Juneteenth: Empowering 200 People with Knowledge and Promoting Equity > What is Juneteenth? Juneteenth, also known as Freedom Day, is an annual holiday celebrated on June 19 to commemorate the emancipation of enslaved African Americans. It marks the day the  Union Army General, Gordon Granger, arrived in Galveston, Texas, in… Important notes: - Published on: 2023-06-14 16:16:22 - Category: Posts - [Grace Hill Celebrates Juneteenth: Empowering 200 People with Knowledge and Promoting Equity](https://gracehill.com/blog/celebrating-juneteenth-empowering-people-promoting-equity/): What is Juneteenth? Juneteenth, also known as Freedom Day, is an annual holiday celebrated on June 19 to commemorate the emancipation of enslaved African Americans. It marks the day the  Union Army General, Gordon Granger, arrived in Galveston, Texas, in… ------------------------- # 7 Things To Know About Apartmentalize 2023 > Whether you are attending the National Apartment Association’s Apartmentalize conference for the first time or as a seasoned veteran with many years (or even decades) under your belt, there is always something new to learn about the upcoming event. As… Important notes: - Published on: 2023-05-31 11:24:59 - Category: Posts - [7 Things To Know About Apartmentalize 2023](https://gracehill.com/blog/7-things-to-know-about-apartmentalize-2023/): Whether you are attending the National Apartment Association’s Apartmentalize conference for the first time or as a seasoned veteran with many years (or even decades) under your belt, there is always something new to learn about the upcoming event. As… ------------------------- # Beyond Tokenism: 5 Ways Organizations Can Create Real Inclusivity for LGBTQ+ Employees > Growing up, I always knew I was different. I struggled with my gender identity, feeling like I was constantly playing a role that didn't quite fit. It took me over 30 years to realize I was non-binary, and discovering the… Important notes: - Published on: 2023-05-30 11:15:35 - Category: Posts - [Beyond Tokenism: 5 Ways Organizations Can Create Real Inclusivity for LGBTQ+ Employees](https://gracehill.com/blog/beyond-tokenism-ways-organizations-can-create-lgbtq-inclusivity/): Growing up, I always knew I was different. I struggled with my gender identity, feeling like I was constantly playing a role that didn't quite fit. It took me over 30 years to realize I was non-binary, and discovering the… ------------------------- # Intersectionality, Ableism, and Breaking the Glass Ceiling > People are complex, with multi-faceted attributes that make up who they are. Disability is included in this, but disability is also just one part of a person’s identity — a part that plays a role in shaping who they are… Important notes: - Published on: 2023-05-22 11:00:36 - Category: Posts - [Intersectionality, Ableism, and Breaking the Glass Ceiling](https://gracehill.com/blog/intersectionality-ableism-and-breaking-the-glass-ceiling/): People are complex, with multi-faceted attributes that make up who they are. Disability is included in this, but disability is also just one part of a person’s identity — a part that plays a role in shaping who they are… ------------------------- # Recognizing Excellence in Real Estate Performance > Everyone likes to be appreciated for a job well done– CRE firms included. When you work hard and outperform your peers, it feels good to be recognized. But beyond the glow of positive feedback, industry recognition can yield a range… Important notes: - Published on: 2023-05-17 14:50:51 - Category: Posts - [Recognizing Excellence in Real Estate Performance](https://gracehill.com/blog/recognizing-excellence-in-real-estate-performance/): Everyone likes to be appreciated for a job well done– CRE firms included. When you work hard and outperform your peers, it feels good to be recognized. But beyond the glow of positive feedback, industry recognition can yield a range… ------------------------- # Grace Hill Wins Big at 2023 Stevie Awards > Grace Hill is proud to announce the company was the recipient of not one, not two, but three 2023 Stevie Awards including Company of the Year, Marketing Team of the Year, and Corporate Social Responsibility Program of the Year. Created… Important notes: - Published on: 2023-05-17 11:08:40 - Category: Posts - [Grace Hill Wins Big at 2023 Stevie Awards](https://gracehill.com/blog/grace-hill-wins-big-at-stevie-awards/): Grace Hill is proud to announce the company was the recipient of not one, not two, but three 2023 Stevie Awards including Company of the Year, Marketing Team of the Year, and Corporate Social Responsibility Program of the Year. Created… ------------------------- # Knowledge Is Power: Learn How To Drive Satisfaction, Deliver Results > Why Resident Surveys Are Essential for Creating a Thriving Community   As a property manager, it's essential to maintain a positive relationship with your residents. And one way to do that is by conducting multifamily resident surveys. Surveys offer valuable… Important notes: - Published on: 2023-05-11 16:17:36 - Category: Posts - [Knowledge Is Power: Learn How To Drive Satisfaction, Deliver Results](https://gracehill.com/blog/knowledge-is-power-resident-surveys/): Why Resident Surveys Are Essential for Creating a Thriving Community   As a property manager, it's essential to maintain a positive relationship with your residents. And one way to do that is by conducting multifamily resident surveys. Surveys offer valuable… ------------------------- # Leveraging Tenant and Stakeholder Engagement to Improve Building Sustainability > In a recent blog, Grace Hill highlighted the challenges of retaining and attracting tenants in today’s increasingly competitive office market. Tenants now prioritize the health and safety of their workplace and can be more selective of their building because there… Important notes: - Published on: 2023-04-10 19:30:31 - Category: Posts - [Leveraging Tenant and Stakeholder Engagement to Improve Building Sustainability](https://gracehill.com/blog/leveraging-tenant-stakeholder-engagement-improve-building-sustainability/): In a recent blog, Grace Hill highlighted the challenges of retaining and attracting tenants in today’s increasingly competitive office market. Tenants now prioritize the health and safety of their workplace and can be more selective of their building because there… ------------------------- # Assistance Animals: 4 Things Every Multifamily Operator Should Know > April is Fair Housing Month, prompting reflection on reasonable accommodations for multifamily residents, such as providing a designated accessible parking space or permitting an assistance animal request. Assistance animals are specially trained to assist people with disabilities with mobility, navigation,… Important notes: - Published on: 2023-04-03 18:54:54 - Category: Posts - [Assistance Animals: 4 Things Every Multifamily Operator Should Know](https://gracehill.com/blog/assistance-animals-what-every-multifamily-operator-should-know/): April is Fair Housing Month, prompting reflection on reasonable accommodations for multifamily residents, such as providing a designated accessible parking space or permitting an assistance animal request. Assistance animals are specially trained to assist people with disabilities with mobility, navigation,… ------------------------- # 5 Ways To Support Women in Multifamily > Whether they are property managers, C-suite executives, or investors, women bring unique perspectives and skills to multifamily workplaces. Even so, women face numerous challenges, like gender bias, harassment, and discrimination. If we break down these barriers, the multifamily industry can… Important notes: - Published on: 2023-03-22 09:00:05 - Category: Posts - [5 Ways To Support Women in Multifamily](https://gracehill.com/support-women-in-multifamily/): Whether they are property managers, C-suite executives, or investors, women bring unique perspectives and skills to multifamily workplaces. Even so, women face numerous challenges, like gender bias, harassment, and discrimination. If we break down these barriers, the multifamily industry can… ------------------------- # Retaining and Attracting Tenants in Today’s Tough Office Market > COVID-19 has upended U.S. property markets in many ways, but three years after the pandemic began, the commercial office segment is taking the biggest hit. While almost every property type is experiencing its own challenges, the office sector is seeing… Important notes: - Published on: 2023-03-20 11:52:04 - Category: Posts - [Retaining and Attracting Tenants in Today’s Tough Office Market](https://gracehill.com/blog/retaining-attracting-tenants-todays-tough-office-market/): COVID-19 has upended U.S. property markets in many ways, but three years after the pandemic began, the commercial office segment is taking the biggest hit. While almost every property type is experiencing its own challenges, the office sector is seeing… ------------------------- # Prepare Now For Spring Disasters And Avoid Panic: 5 Things You Need To Do Now > Spring is quickly approaching, and with it — selling season! Hooray! While we look forward to those warmer, sunnier days that often bring an influx of prospects, now is the time to prepare your property and people for the busy… Important notes: - Published on: 2023-03-14 15:36:09 - Category: Posts - [Prepare Now For Spring Disasters And Avoid Panic: 5 Things You Need To Do Now](https://gracehill.com/blog/spring-disaster-preparedness-multifamily/): Spring is quickly approaching, and with it — selling season! Hooray! While we look forward to those warmer, sunnier days that often bring an influx of prospects, now is the time to prepare your property and people for the busy… ------------------------- # KPI Pitfalls: 5 Mistakes CRE Leaders Should Avoid > Are your KPIs delivering the accurate and actionable insights you need to improve business performance?   Key performance indicators (KPIs) play a critical role in a CRE leader’s ability to track and measure performance. And because of that, information abounds… Important notes: - Published on: 2023-01-25 11:06:21 - Category: Posts - [KPI Pitfalls: 5 Mistakes CRE Leaders Should Avoid](https://gracehill.com/blog/kpi-pitfalls-mistakes-cre-leaders-should-avoid/): Are your KPIs delivering the accurate and actionable insights you need to improve business performance?   Key performance indicators (KPIs) play a critical role in a CRE leader’s ability to track and measure performance. And because of that, information abounds… ------------------------- # Takin’ It Back to Basics: 3 Steps To Drive Your Team To Succeed in 2023 > The new year is here, filled with promise and expectation for all that is to come. While challenges remain, there is something a bit magical about entering a new year. It’s an opportunity to take stock, reevaluate, and then shift… Important notes: - Published on: 2023-01-09 14:29:42 - Category: Posts - [Takin’ It Back to Basics: 3 Steps To Drive Your Team To Succeed in 2023](https://gracehill.com/blog/back-to-basics-2023/): The new year is here, filled with promise and expectation for all that is to come. While challenges remain, there is something a bit magical about entering a new year. It’s an opportunity to take stock, reevaluate, and then shift… ------------------------- # The Importance of a Strong and Secure Password > You may think that having a strong, secure password for your online accounts is obvious, but not everyone follows cybersecurity guidelines when it comes to creating passwords. Every year, research firms collect data on the most commonly used passwords. And… Important notes: - Published on: 2022-09-15 16:22:45 - Category: Posts - [The Importance of a Strong and Secure Password](https://gracehill.com/blog/the-importance-of-a-strong-and-secure-password/): You may think that having a strong, secure password for your online accounts is obvious, but not everyone follows cybersecurity guidelines when it comes to creating passwords. Every year, research firms collect data on the most commonly used passwords. And… ------------------------- # Beyond Compliance: Accessibility in Multifamily > In the multifamily industry, we have all heard of the Americans with Disabilities Act (ADA). We have policies in place for it. It is referenced, stated, and explained in our training courses, onboarding materials, and development plans. And we all… Important notes: - Published on: 2022-08-22 16:29:49 - Category: Posts - [Beyond Compliance: Accessibility in Multifamily](https://gracehill.com/blog/accessibility-in-multifamily/): In the multifamily industry, we have all heard of the Americans with Disabilities Act (ADA). We have policies in place for it. It is referenced, stated, and explained in our training courses, onboarding materials, and development plans. And we all… ------------------------- # What You Say Matters: Using Inclusive Language in Multifamily > Our words directly and indirectly impact the people who hear or read them. Upon a recent review of hundreds of apartment community websites across the U.S., the common choice of verbiage — used over and over again — may shock… Important notes: - Published on: 2022-08-11 08:39:09 - Category: Posts - [What You Say Matters: Using Inclusive Language in Multifamily](https://gracehill.com/using-inclusive-language-in-multifamily/): Our words directly and indirectly impact the people who hear or read them. Upon a recent review of hundreds of apartment community websites across the U.S., the common choice of verbiage — used over and over again — may shock… ------------------------- # Award Winning Properties: A Roadmap for Success > On the heels of last month’s annual BOMA International Conference, commercial real estate professionals may be reflecting on the experience, implementing ideas from their sessions, and contemplating how to earn the coveted TOBY award next year.   The BOMA conference is… Important notes: - Published on: 2022-07-19 13:52:53 - Category: Posts - [Award Winning Properties: A Roadmap for Success](https://gracehill.com/blog/award-winning-properties/): On the heels of last month’s annual BOMA International Conference, commercial real estate professionals may be reflecting on the experience, implementing ideas from their sessions, and contemplating how to earn the coveted TOBY award next year.   The BOMA conference is… ------------------------- # Debunked: Top 5 Human Trafficking Myths > It’s difficult not to believe everything we see and hear, especially when referring to information shared by the media and in pop culture. Many of us have formed opinions about human trafficking based on the knowledge we learned in popular… Important notes: - Published on: 2022-07-06 01:03:02 - Category: Posts - [Debunked: Top 5 Human Trafficking Myths](https://gracehill.com/blog/debunked-top-5-human-trafficking-myths/): It’s difficult not to believe everything we see and hear, especially when referring to information shared by the media and in pop culture. Many of us have formed opinions about human trafficking based on the knowledge we learned in popular… ------------------------- # Risks of Over-Training: How to Establish a Healthy Learning Culture > Employees Thrive With Thoughtful, Strategic Training Schedules Well-balanced training keeps apartment employees sharp and ready to advance their careers. Successful apartment operators find that managing employee training can be as important as managing their assets. Over-training employees is ruining company… Important notes: - Published on: 2022-07-01 15:59:24 - Category: Posts - [Risks of Over-Training: How to Establish a Healthy Learning Culture](https://gracehill.com/blog/risks-of-over-training-how-to-establish-a-healthy-learning-culture/): Employees Thrive With Thoughtful, Strategic Training Schedules Well-balanced training keeps apartment employees sharp and ready to advance their careers. Successful apartment operators find that managing employee training can be as important as managing their assets. Over-training employees is ruining company… ------------------------- # 3 Key Strategies to Ensure Effective Policies > Just because many commercial real estate companies are challenged to navigate these unstable times brought on by the pandemic, it doesn’t mean re-setting your company policies also has to be unsettling. These policies matter at a time when the challenging… Important notes: - Published on: 2022-04-26 15:12:17 - Category: Posts - [3 Key Strategies to Ensure Effective Policies](https://gracehill.com/blog/key-elements-for-effective-office-policies/): Just because many commercial real estate companies are challenged to navigate these unstable times brought on by the pandemic, it doesn’t mean re-setting your company policies also has to be unsettling. These policies matter at a time when the challenging… ------------------------- # ESG, GRESB & Reporting: Unpacking Critical Insights for Owners and Operators Part 2 > As a real estate owner or operator, if you haven’t been asked about ESG yet, you will be soon.  Environmental, social, and governance (ESG) policies, processes, and programs are increasingly viewed as a proxy for good management. ESG efforts often… Important notes: - Published on: 2022-03-02 11:00:18 - Category: Posts - [ESG, GRESB & Reporting: Unpacking Critical Insights for Owners and Operators Part 2](https://gracehill.com/blog/esg-gresb-reporting-unpacking-critical-insights-for-owners-and-operators-part-2/): As a real estate owner or operator, if you haven’t been asked about ESG yet, you will be soon.  Environmental, social, and governance (ESG) policies, processes, and programs are increasingly viewed as a proxy for good management. ESG efforts often… ------------------------- # ESG, GRESB & Reporting: Unpacking Critical Information for CRE Owners and Operators > Environmental, Social, and Governance (ESG) is coming at us like a tsunami, according to the top economist at a leading U.S. real estate investment services firm who spoke at a real estate industry conference in January.  If you thought 2020… Important notes: - Published on: 2022-02-16 05:21:34 - Category: Posts - [ESG, GRESB & Reporting: Unpacking Critical Information for CRE Owners and Operators](https://gracehill.com/blog/unpacking-critical-esg-insights-for-cre/): Environmental, Social, and Governance (ESG) is coming at us like a tsunami, according to the top economist at a leading U.S. real estate investment services firm who spoke at a real estate industry conference in January.  If you thought 2020… ------------------------- # Apartment Residents’ Preferences Driven by Remote Work > Resident behaviors shifted significantly in 2021 as the pandemic led millions to remote work and rethink where to live. Creating more space and specialized amenities enabled apartment operators to thrive, according to the Grace Hill/NMHC 2022 Renter Preferences Survey Report,… Important notes: - Published on: 2022-02-10 10:52:29 - Category: Posts - [Apartment Residents’ Preferences Driven by Remote Work](https://gracehill.com/blog/remote-work-driving-resident-preferences/): Resident behaviors shifted significantly in 2021 as the pandemic led millions to remote work and rethink where to live. Creating more space and specialized amenities enabled apartment operators to thrive, according to the Grace Hill/NMHC 2022 Renter Preferences Survey Report,… ------------------------- # Face It: Monitoring for Cyberattacks Is a New Way of Life > As the level of hacker sophistication advances, apartment companies must remain vigilant with consistent employee training and monitoring. Remote work has become commonplace at the corporate level for many national apartment operators. And while security protocols might have been in… Important notes: - Published on: 2022-01-27 16:46:24 - Category: Posts - [Face It: Monitoring for Cyberattacks Is a New Way of Life](https://gracehill.com/blog/face-it-monitoring-for-cyber-attacks-now-a-way-of-life/): As the level of hacker sophistication advances, apartment companies must remain vigilant with consistent employee training and monitoring. Remote work has become commonplace at the corporate level for many national apartment operators. And while security protocols might have been in… ------------------------- # Data Connection: Associate Retention Drives Resident Renewals > Resident satisfaction and renewal rates are primary drivers in property performance. While several factors go into those particular data points, multifamily operators looking to improve resident retention may want to first focus their efforts on employee satisfaction.  It may sound… Important notes: - Published on: 2022-01-27 16:32:22 - Category: Posts - [Data Connection: Associate Retention Drives Resident Renewals](https://gracehill.com/blog/data-connection-associate-retention-drives-resident-renewals/): Resident satisfaction and renewal rates are primary drivers in property performance. While several factors go into those particular data points, multifamily operators looking to improve resident retention may want to first focus their efforts on employee satisfaction.  It may sound… ------------------------- # Grace Hill’s Product Suite is More than Just Employee Training > Companies exploring learning management systems (LMS) find Grace Hill to be a comprehensive solution that helps them expand their learning objectives for employees across their workforce. By adding Grace Hill’s PolicyPartner, which provides a library of customizable policies and procedures,… Important notes: - Published on: 2021-12-10 12:58:28 - Category: Posts - [Grace Hill’s Product Suite is More than Just Employee Training](https://gracehill.com/blog/grace-hills-product-suite-is-more-than-just-employee-training/): Companies exploring learning management systems (LMS) find Grace Hill to be a comprehensive solution that helps them expand their learning objectives for employees across their workforce. By adding Grace Hill’s PolicyPartner, which provides a library of customizable policies and procedures,… ------------------------- # It’s Time To Go ‘All-In’ on the Employee Experience > The apartment industry is certainly “all in” when it comes to providing an optimal resident experience. And why shouldn’t it be? Renting as a lifestyle choice has never been more desirable, and rising rents and strong occupancy are driving performance.… Important notes: - Published on: 2021-11-23 12:11:52 - Category: Posts - [It’s Time To Go ‘All-In’ on the Employee Experience](https://gracehill.com/blog/its-time-to-go-all-in-on-the-employee-experience/): The apartment industry is certainly “all in” when it comes to providing an optimal resident experience. And why shouldn’t it be? Renting as a lifestyle choice has never been more desirable, and rising rents and strong occupancy are driving performance.… ------------------------- # 5 Secrets to Mastering the Dreaded Housing Credit Rules > To say Housing Credit compliance is difficult would be an understatement. There is so much to learn, comprehend, and execute, and the rules are just plain complicated. Add in the state-specific rules, numerous gray areas, and the likelihood of other… Important notes: - Published on: 2021-10-20 14:52:05 - Category: Posts - [5 Secrets to Mastering the Dreaded Housing Credit Rules](https://gracehill.com/blog/5-secrets-to-mastering-the-dreaded-housing-credit-rules/): To say Housing Credit compliance is difficult would be an understatement. There is so much to learn, comprehend, and execute, and the rules are just plain complicated. Add in the state-specific rules, numerous gray areas, and the likelihood of other… ------------------------- # Misstep #4: Failing to Fully Utilize Results > If you’ve been faithfully following our series about missteps in multifamily mystery shopping (and if you haven’t, here’s Misstep #1, Misstep #2, and Misstep #3), you should be feeling pretty confident that you’ve got this mystery shopping thing figured out.… Important notes: - Published on: 2021-07-14 17:01:39 - Category: Posts - [Misstep #4: Failing to Fully Utilize Results](https://gracehill.com/blog/misstep-4-failing-to-fully-utilize-results/): If you’ve been faithfully following our series about missteps in multifamily mystery shopping (and if you haven’t, here’s Misstep #1, Misstep #2, and Misstep #3), you should be feeling pretty confident that you’ve got this mystery shopping thing figured out.… ------------------------- # Misstep #3: Ignoring ROI Optimization > Pause for just a minute. Think about everything you’ve poured your valuable time and budget into: targeted marketing programs; detailed onboarding and mentoring; and developing policies, procedures, and training to better enable your teams and create more loyal customers. Spending… Important notes: - Published on: 2021-07-06 16:55:57 - Category: Posts - [Misstep #3: Ignoring ROI Optimization](https://gracehill.com/blog/misstep-3-ignoring-roi-optimization/): Pause for just a minute. Think about everything you’ve poured your valuable time and budget into: targeted marketing programs; detailed onboarding and mentoring; and developing policies, procedures, and training to better enable your teams and create more loyal customers. Spending… ------------------------- # Misstep #2: Overlooking Company Culture > If your company is like so many others, you’ve invested countless hours, dollars, and brain cells building a vibrant corporate culture. That’s because you know a winning corporate culture is inextricably tied to more revenue, higher profits, and 5-star customer… Important notes: - Published on: 2021-06-22 12:18:08 - Category: Posts - [Misstep #2: Overlooking Company Culture](https://gracehill.com/blog/misstep-2-overlooking-company-culture/): If your company is like so many others, you’ve invested countless hours, dollars, and brain cells building a vibrant corporate culture. That’s because you know a winning corporate culture is inextricably tied to more revenue, higher profits, and 5-star customer… ------------------------- # Is Multifamily Mystery Shopping Misunderstood? > Multifamily mystery shopping needs a makeover — stat. We at Grace Hill found out first-hand. After more than 20 years of collaborating with multifamily leaders, we’ve discovered that a lot of property management organizations have a skewed perception of mystery… Important notes: - Published on: 2021-06-16 13:33:54 - Category: Posts - [Is Multifamily Mystery Shopping Misunderstood?](https://gracehill.com/blog/is-multifamily-mystery-shopping-misunderstood/): Multifamily mystery shopping needs a makeover — stat. We at Grace Hill found out first-hand. After more than 20 years of collaborating with multifamily leaders, we’ve discovered that a lot of property management organizations have a skewed perception of mystery… ------------------------- # Complying with the Extended CDC Eviction Moratorium > Complying with the Extended CDC Eviction Moratorium On March 29, the U.S. Centers for Disease Control and Prevention (CDC) extended its federal eviction moratorium order through June 30, 2021. In response, the Consumer Financial Protection Bureau (CFPB) and the Federal… Important notes: - Published on: 2021-05-21 15:23:55 - Category: Posts - [Complying with the Extended CDC Eviction Moratorium](https://gracehill.com/blog/complying-with-the-extended-cdc-eviction-moratorium/): Complying with the Extended CDC Eviction Moratorium On March 29, the U.S. Centers for Disease Control and Prevention (CDC) extended its federal eviction moratorium order through June 30, 2021. In response, the Consumer Financial Protection Bureau (CFPB) and the Federal… ------------------------- # 5 Things Property Managers Can Do to Help Protect the Earth > April 22, 2021 is Earth Day! We know that both businesses and individuals play a role in influencing our planet and the environment that we live in. Even small, daily actions can make a massive impact over time. Don’t underestimate… Important notes: - Published on: 2021-04-22 15:19:16 - Category: Posts - [5 Things Property Managers Can Do to Help Protect the Earth](https://gracehill.com/blog/5-things-property-managers-can-do-to-help-protect-the-earth/): April 22, 2021 is Earth Day! We know that both businesses and individuals play a role in influencing our planet and the environment that we live in. Even small, daily actions can make a massive impact over time. Don’t underestimate… ------------------------- # Grace Hill Celebrates Fair Housing Month With New Fair Housing Boosters and Course Updates > National Fair Housing Month celebrates the passage of the Fair Housing Act in April of 1968. This act made it illegal to discriminate in the sale, rental, or financing of housing based on race, color, national origin, religion, or gender.… Important notes: - Published on: 2021-04-09 11:47:57 - Category: Posts - [Grace Hill Celebrates Fair Housing Month With New Fair Housing Boosters and Course Updates](https://gracehill.com/blog/grace-hill-celebrates-fair-housing-month-with-new-fair-housing-boosters-and-course-updates/): National Fair Housing Month celebrates the passage of the Fair Housing Act in April of 1968. This act made it illegal to discriminate in the sale, rental, or financing of housing based on race, color, national origin, religion, or gender.… ------------------------- # Women Executives From Multifamily Industry Discuss Leadership, Opportunities > https://vimeo.com/522988197/b49b6407ea   Women Executives From Multifamily Industry Discuss Leadership, Opportunities In conjunction with International Women’s Day on March 8, IBM released some disappointing news about women holding leadership positions. Their new report, “Women, Leadership, and Missed Opportunities” looked at the… Important notes: - Published on: 2021-03-18 19:21:06 - Category: Posts - [Women Executives From Multifamily Industry Discuss Leadership, Opportunities](https://gracehill.com/blog/women-executives-from-multifamily-industry-discuss-leadership-opportunities/): https://vimeo.com/522988197/b49b6407ea   Women Executives From Multifamily Industry Discuss Leadership, Opportunities In conjunction with International Women’s Day on March 8, IBM released some disappointing news about women holding leadership positions. Their new report, “Women, Leadership, and Missed Opportunities” looked at the… ------------------------- # Complying with President Biden’s Executive Order Protecting LGBTQ+ > On January 20, 2021, President Biden signed an executive order that broadens protections that the Bostock v Clayton County Supreme Court ruling provides LGBTQ+ individuals. The Bostock ruling applies specifically to discrimination in the workplace; however, the executive order extends… Important notes: - Published on: 2021-03-11 16:05:36 - Category: Posts - [Complying with President Biden’s Executive Order Protecting LGBTQ+](https://gracehill.com/blog/executive-order-protecting-lgbtq/): On January 20, 2021, President Biden signed an executive order that broadens protections that the Bostock v Clayton County Supreme Court ruling provides LGBTQ+ individuals. The Bostock ruling applies specifically to discrimination in the workplace; however, the executive order extends… ------------------------- # The First Property Performance Management Solution for Companies < 2,000 Units > Grace Hill Introduces the First Property Performance Management Solution for Companies Under 2,000 Units    For the first time in Multifamily, there is an affordable performance management solution that addresses the specific policy, training, and assessment needs of the under… Important notes: - Published on: 2021-02-18 12:24:55 - Category: Posts - [The First Property Performance Management Solution for Companies < 2,000 Units](https://gracehill.com/blog/property-performance-management-under-2k-units/): Grace Hill Introduces the First Property Performance Management Solution for Companies Under 2,000 Units    For the first time in Multifamily, there is an affordable performance management solution that addresses the specific policy, training, and assessment needs of the under… ------------------------- # How Grace Hill Met Industry Needs in 2020 > 2020 has been a year unlike any other, but our commitment to support the people and industries we serve remained our top priority. This year, we worked hard to provide you with the tools, resources and insights needed to keep… Important notes: - Published on: 2020-12-16 14:53:05 - Category: Posts - [How Grace Hill Met Industry Needs in 2020](https://gracehill.com/blog/how-grace-hill-met-industry-needs-in-2020/): 2020 has been a year unlike any other, but our commitment to support the people and industries we serve remained our top priority. This year, we worked hard to provide you with the tools, resources and insights needed to keep… ------------------------- # Getting the Most Out of Your Mystery Shops > In the recent AIM Conference webinar “Take a Journey Through the Eyes of a Renter,” leading apartment professionals discussed how to keep mystery shopping effective and relevant to today’s leasing environment. Webinar participants Jessica Fern, Director of Training and Development,… Important notes: - Published on: 2020-12-09 12:12:28 - Category: Posts - [Getting the Most Out of Your Mystery Shops](https://gracehill.com/blog/getting-the-most-out-of-your-mystery-shops/): In the recent AIM Conference webinar “Take a Journey Through the Eyes of a Renter,” leading apartment professionals discussed how to keep mystery shopping effective and relevant to today’s leasing environment. Webinar participants Jessica Fern, Director of Training and Development,… ------------------------- # New Florida-Specific Human Trafficking Training & Policy > Grace Hill has partnered with NAAEI and iEmpathize to create a new course that educates Florida multifamily employees on the dangers, signs, and prevention tactics of human trafficking. The new course is approved by the Florida Department of Business and… Important notes: - Published on: 2020-10-27 14:25:37 - Category: Posts - [New Florida-Specific Human Trafficking Training & Policy](https://gracehill.com/blog/new-florida-specific-human-trafficking-training-policy/): Grace Hill has partnered with NAAEI and iEmpathize to create a new course that educates Florida multifamily employees on the dangers, signs, and prevention tactics of human trafficking. The new course is approved by the Florida Department of Business and… ------------------------- # Proactive Partnering > Proactive Partnering Your tenant is more than just a lease   In the commercial real estate world, numbers are always top of mind. We think in terms of numbers when calculating portfolio returns (NOI, cap rate, IRR) and also when… Important notes: - Published on: 2020-09-23 18:06:51 - Category: Posts - [Proactive Partnering](https://gracehill.com/blog/proactive-partnering/): Proactive Partnering Your tenant is more than just a lease   In the commercial real estate world, numbers are always top of mind. We think in terms of numbers when calculating portfolio returns (NOI, cap rate, IRR) and also when… ------------------------- # PropTech in the Pandemic Age > PropTech in the Pandemic Age How to use the downturn to your advantage   For commercial real estate companies, the pain of the pandemic directly impacts your properties The world has changed considerably, seemingly overnight. For commercial real estate companies,… Important notes: - Published on: 2020-09-23 17:46:31 - Category: Posts - [PropTech in the Pandemic Age](https://gracehill.com/blog/proptech-in-the-pandemic-age/): PropTech in the Pandemic Age How to use the downturn to your advantage   For commercial real estate companies, the pain of the pandemic directly impacts your properties The world has changed considerably, seemingly overnight. For commercial real estate companies,… ------------------------- # Enhancing Performance Through Continuous Employee Improvement > Enhancing performance through continuous employee improvement Is it a loop or a straight line?   Measuring employee performance and investing in team member development leads to noticeable returns When assessing influences on portfolio outcomes, where do you start? There is… Important notes: - Published on: 2020-09-23 16:55:35 - Category: Posts - [Enhancing Performance Through Continuous Employee Improvement](https://gracehill.com/blog/enhancing-performance/): Enhancing performance through continuous employee improvement Is it a loop or a straight line?   Measuring employee performance and investing in team member development leads to noticeable returns When assessing influences on portfolio outcomes, where do you start? There is… ------------------------- # Grace Hill is Committed to Equality > As leaders of Grace Hill, and as fellow citizens, we wish to express to you our thoughts and feelings at this tumultuous time.  We at Grace Hill believe that Black Lives Matter and that racial equality is fundamental to our… Important notes: - Published on: 2020-06-05 18:46:11 - Category: Posts - [Grace Hill is Committed to Equality](https://gracehill.com/blog/grace-hill-is-committed-to-equality/): As leaders of Grace Hill, and as fellow citizens, we wish to express to you our thoughts and feelings at this tumultuous time.  We at Grace Hill believe that Black Lives Matter and that racial equality is fundamental to our… ------------------------- # When A Discrimination Complaint Is Filed Against You–What Next? > When A Discrimination Complaint Is Filed Against You--What Next? Discrimination investigations led by the United States Department of Housing and Urban Development (HUD) can be both time-consuming and costly for multifamily housing providers. A first-time Fair Housing Act Violation can… Important notes: - Published on: 2020-01-10 17:40:16 - Category: Posts - [When A Discrimination Complaint Is Filed Against You–What Next?](https://gracehill.com/blog/when-a-discrimination-complaint-is-filed-against-you-what-next/): When A Discrimination Complaint Is Filed Against You--What Next? Discrimination investigations led by the United States Department of Housing and Urban Development (HUD) can be both time-consuming and costly for multifamily housing providers. A first-time Fair Housing Act Violation can… ------------------------- # Marijuana & Multifamily: Know the Facts > Marijuana & Multifamily: Know the Facts Marijuana use is increasing nationally, and laws around it are changing rapidly. State and federal laws are not always in tandem, either. While marijuana use is currently illegal under federal law, thirty states (plus… Important notes: - Published on: 2019-12-05 20:46:39 - Category: Posts - [Marijuana & Multifamily: Know the Facts](https://gracehill.com/blog/marijuana-multifamily-know-the-facts/): Marijuana & Multifamily: Know the Facts Marijuana use is increasing nationally, and laws around it are changing rapidly. State and federal laws are not always in tandem, either. While marijuana use is currently illegal under federal law, thirty states (plus… ------------------------- # 2019 Training Benchmark Report: Current Trends > 2019 Training Benchmark Report Current Trends Each year, Grace Hill invites training and operations personnel in the multifamily housing industry to participate in our annual Training Benchmark Report survey. The results are assembled in the Multifamily Training Benchmark Report, which… Important notes: - Published on: 2019-11-25 17:12:51 - Category: Posts - [2019 Training Benchmark Report: Current Trends](https://gracehill.com/blog/2019-training-benchmark-report-current-trends/): 2019 Training Benchmark Report Current Trends Each year, Grace Hill invites training and operations personnel in the multifamily housing industry to participate in our annual Training Benchmark Report survey. The results are assembled in the Multifamily Training Benchmark Report, which… ------------------------- # Is Your Organization Secure When It Comes To Fair Housing? > Stay Compliant with Grace Hill’s Checklist You may not have experienced a conflict with Fair Housing compliance yet, but multifamily companies are vulnerable to such lawsuits from multiple fronts, and violations can be costly.    For example, in April 2019… Important notes: - Published on: 2019-11-21 18:52:09 - Category: Posts - [Is Your Organization Secure When It Comes To Fair Housing?](https://gracehill.com/blog/is-your-organization-secure-when-it-comes-to-fair-housing/): Stay Compliant with Grace Hill’s Checklist You may not have experienced a conflict with Fair Housing compliance yet, but multifamily companies are vulnerable to such lawsuits from multiple fronts, and violations can be costly.    For example, in April 2019… ------------------------- # 2019 Benchmark Report: Future Opportunities > 2019 Training Benchmark Report Future Opportunities Grace Hill invites training and operations personnel in the multifamily housing industry to participate in our annual Training Benchmark Report survey. We take the results and create the Multifamily Training Benchmark Report, which identifies key… Important notes: - Published on: 2019-11-15 20:22:49 - Category: Posts - [2019 Benchmark Report: Future Opportunities](https://gracehill.com/blog/2019-benchmark-report-future-opportunities/): 2019 Training Benchmark Report Future Opportunities Grace Hill invites training and operations personnel in the multifamily housing industry to participate in our annual Training Benchmark Report survey. We take the results and create the Multifamily Training Benchmark Report, which identifies key… ------------------------- # Is Your Sexual Harassment Policy in Compliance? >   Ensure Your Sexual Harassment Policy is in Compliance   In the wake of the #MeToo movement, federal and state governments are rapidly taking increased action to crack down on sexual harassment in housing and employment. Multifamily companies may be… Important notes: - Published on: 2019-11-14 18:54:00 - Category: Posts - [Is Your Sexual Harassment Policy in Compliance?](https://gracehill.com/blog/ensure-your-sexual-harassment-policy-is-in-compliance/):   Ensure Your Sexual Harassment Policy is in Compliance   In the wake of the #MeToo movement, federal and state governments are rapidly taking increased action to crack down on sexual harassment in housing and employment. Multifamily companies may be… ------------------------- # Grace Hill’s 2019 Multifamily Training Benchmark Report > 2019 Multifamily Training Benchmark Report [caption id="attachment_3677" align="alignright" width="300"] 300 property management companies of various sizes participated in the Multifamily Training Benchmark survey. [/caption] Each year, Grace Hill invites training and operations personnel in the multifamily housing industry to participate in… Important notes: - Published on: 2019-10-31 08:59:58 - Category: Posts - [Grace Hill’s 2019 Multifamily Training Benchmark Report](https://gracehill.com/blog/2019-multifamily-training-benchmark/): 2019 Multifamily Training Benchmark Report [caption id="attachment_3677" align="alignright" width="300"] 300 property management companies of various sizes participated in the Multifamily Training Benchmark survey. [/caption] Each year, Grace Hill invites training and operations personnel in the multifamily housing industry to participate in… ------------------------- # Tips for Avoiding Discrimination Against Families with Children > Weekly Training Tip Tips for Avoiding Discrimination Against Families with Children [caption id="attachment_3504" align="alignright" width="300"] Train employees to avoid making comments that express a preference against residents with children.[/caption] Earlier this year, the California Department of Fair Employment and Housing… Important notes: - Published on: 2019-04-05 19:45:58 - Category: Posts - [Tips for Avoiding Discrimination Against Families with Children](https://gracehill.com/blog/discrimination-against-families-with-children/): Weekly Training Tip Tips for Avoiding Discrimination Against Families with Children [caption id="attachment_3504" align="alignright" width="300"] Train employees to avoid making comments that express a preference against residents with children.[/caption] Earlier this year, the California Department of Fair Employment and Housing… ------------------------- # Weekly Training Tip: Fair Housing and Limited English Proficiency > Grace Hill Training Tip of the Week Fair Housing and Limited English Proficiency [caption id="attachment_3199" align="alignright" width="300"] Don’t provide poor translations as they can be confusing and misleading.[/caption] It is estimated that over 25 million people in the United States… Important notes: - Published on: 2018-12-14 17:28:03 - Category: Posts - [Weekly Training Tip: Fair Housing and Limited English Proficiency](https://gracehill.com/blog/fair-housing-and-limited-english-proficiency/): Grace Hill Training Tip of the Week Fair Housing and Limited English Proficiency [caption id="attachment_3199" align="alignright" width="300"] Don’t provide poor translations as they can be confusing and misleading.[/caption] It is estimated that over 25 million people in the United States… ------------------------- # Retaliation in the Workplace > New Grace Hill Mini-Course Workplace Retaliation   [caption id="attachment_3198" align="alignright" width="359"] A materially adverse action does not violate EEO laws unless there's a causal connection between the action and the protected activity.[/caption] A manager may not fire, demote, harass or… Important notes: - Published on: 2018-12-13 20:06:49 - Category: Posts - [Retaliation in the Workplace](https://gracehill.com/blog/retaliation-in-the-workplace/): New Grace Hill Mini-Course Workplace Retaliation   [caption id="attachment_3198" align="alignright" width="359"] A materially adverse action does not violate EEO laws unless there's a causal connection between the action and the protected activity.[/caption] A manager may not fire, demote, harass or… ------------------------- # Weekly Training Tip: Source of Income Discrimination > Grace Hill Training Tip of the Week Source of Income Discrimination In Baltimore, the City Council is set to take up legislation that would make it illegal for property managers to discriminate against prospective residents because of how they would… Important notes: - Published on: 2018-12-10 18:16:27 - Category: Posts - [Weekly Training Tip: Source of Income Discrimination](https://gracehill.com/blog/source-of-income-discrimination/): Grace Hill Training Tip of the Week Source of Income Discrimination In Baltimore, the City Council is set to take up legislation that would make it illegal for property managers to discriminate against prospective residents because of how they would… ------------------------- # Weekly Training Tip: Is that you, Boss? Don’t Fall for Scams > Grace Hill Training Tip of the Week Is that you, Boss? Don’t Fall for the Latest Scam You may have read about, or been the victim of, an email scam that’s getting attention lately.   It goes like this: You… Important notes: - Published on: 2018-11-16 15:49:51 - Category: Posts - [Weekly Training Tip: Is that you, Boss? Don’t Fall for Scams](https://gracehill.com/blog/dont-fall-for-scams/): Grace Hill Training Tip of the Week Is that you, Boss? Don’t Fall for the Latest Scam You may have read about, or been the victim of, an email scam that’s getting attention lately.   It goes like this: You… ------------------------- # Weekly Training Tip: What Do Your Employees Know About Retaliation? > Grace Hill Training Tip of the Week What Do Your Employees Know About Retaliation? Recently, the EEOC announced preliminary sexual harassment data from the 2018 fiscal year (FY).   [caption id="attachment_2748" align="alignright" width="300"] Anti-retaliation laws ensure that people are not… Important notes: - Published on: 2018-11-14 21:24:10 - Category: Posts - [Weekly Training Tip: What Do Your Employees Know About Retaliation?](https://gracehill.com/blog/employees-and-retaliation/): Grace Hill Training Tip of the Week What Do Your Employees Know About Retaliation? Recently, the EEOC announced preliminary sexual harassment data from the 2018 fiscal year (FY).   [caption id="attachment_2748" align="alignright" width="300"] Anti-retaliation laws ensure that people are not… ------------------------- # Five Strategies for More Engaging Webinars > Five Strategies for More Engaging Webinars   One of the most exciting sessions at the 2018 Vision Conference in Scottsdale was full of tips for improving webinar engagement. Grace Hill Director of Sales Operations Christi Dobbins and Account Manager Melissa… Important notes: - Published on: 2018-11-06 20:51:25 - Category: Posts - [Five Strategies for More Engaging Webinars](https://gracehill.com/blog/five-strategies-for-more-engaging-webinars/): Five Strategies for More Engaging Webinars   One of the most exciting sessions at the 2018 Vision Conference in Scottsdale was full of tips for improving webinar engagement. Grace Hill Director of Sales Operations Christi Dobbins and Account Manager Melissa… ------------------------- # Weekly Training Tip: How Much Do Your Vendors Know About Fair Housing? > Grace Hill Training Tip of the Week How Much Do Your Vendors Know About Fair Housing?   [caption id="attachment_2600" align="alignright" width="300"] Vendors and contractors should be provided with key points regarding fair housing laws.[/caption] Fair housing is a topic of great importance… Important notes: - Published on: 2018-10-17 20:43:26 - Category: Posts - [Weekly Training Tip: How Much Do Your Vendors Know About Fair Housing?](https://gracehill.com/blog/how-much-do-your-vendors-know-about-fair-housing/): Grace Hill Training Tip of the Week How Much Do Your Vendors Know About Fair Housing?   [caption id="attachment_2600" align="alignright" width="300"] Vendors and contractors should be provided with key points regarding fair housing laws.[/caption] Fair housing is a topic of great importance… ------------------------- # Cybersecurity and Property Management: How Safe are You? > Grace Hill Training Tip of the Week Cybersecurity and Property Management: How Safe are You? [caption id="attachment_2556" align="alignright" width="300"] Hackers typically target databases that store information about many people, which makes property management companies attractive targets.[/caption] Cybersecurity is critical to… Important notes: - Published on: 2018-10-04 17:19:59 - Category: Posts - [Cybersecurity and Property Management: How Safe are You?](https://gracehill.com/blog/cybersecurity-and-property-management/): Grace Hill Training Tip of the Week Cybersecurity and Property Management: How Safe are You? [caption id="attachment_2556" align="alignright" width="300"] Hackers typically target databases that store information about many people, which makes property management companies attractive targets.[/caption] Cybersecurity is critical to… ------------------------- # Weekly Training Tip: Marijuana Reasonable Accommodations Under the FHA > Grace Hill Training Tip of the Week   Marijuana and Reasonable Accommodations Under the FHA Marijuana use is on the rise across the United States. Thirty states and the District of Columbia have legalized marijuana use for medicinal or recreational… Important notes: - Published on: 2018-09-27 14:24:30 - Category: Posts - [Weekly Training Tip: Marijuana Reasonable Accommodations Under the FHA](https://gracehill.com/blog/marijuana-and-reasonable-accommodations/): Grace Hill Training Tip of the Week   Marijuana and Reasonable Accommodations Under the FHA Marijuana use is on the rise across the United States. Thirty states and the District of Columbia have legalized marijuana use for medicinal or recreational… ------------------------- # Weekly Training Tip: Secrets of Top Hiring Managers in Multifamily > Grace Hill Training Tip of the Week Secrets of Top Hiring Managers in Multifamily   [caption id="attachment_2507" align="alignright" width="300"] Referrals are one of the most reliable sources for good employees. Make sure you have a robust referral program in place![/caption]… Important notes: - Published on: 2018-09-19 21:42:11 - Category: Posts - [Weekly Training Tip: Secrets of Top Hiring Managers in Multifamily](https://gracehill.com/blog/secrets-of-top-hiring-managers-in-multifamily/): Grace Hill Training Tip of the Week Secrets of Top Hiring Managers in Multifamily   [caption id="attachment_2507" align="alignright" width="300"] Referrals are one of the most reliable sources for good employees. Make sure you have a robust referral program in place![/caption]… ------------------------- # Weekly Training Tip: Sex Discrimination & the Fair Housing Act > Grace Hill Training Tip of the Week Sex Discrimination and the Fair Housing Act [caption id="attachment_2407" align="alignright" width="300"] Discrimination based on nonconformity with gender stereotypes is covered by the FHA.[/caption]   In recent years, the LGBT community has earned additional… Important notes: - Published on: 2018-08-29 16:57:02 - Category: Posts - [Weekly Training Tip: Sex Discrimination & the Fair Housing Act](https://gracehill.com/blog/sex-discrimination-and-the-fair-housing-act/): Grace Hill Training Tip of the Week Sex Discrimination and the Fair Housing Act [caption id="attachment_2407" align="alignright" width="300"] Discrimination based on nonconformity with gender stereotypes is covered by the FHA.[/caption]   In recent years, the LGBT community has earned additional… ------------------------- # Weekly Training Tip: HUD Announces Complaint Against Facebook > Grace Hill Training Tip of the Week HUD Announces Formal Complaint Against Facebook   [caption id="attachment_2453" align="alignright" width="300"] The complaint includes discriminatory advertising, statement, and notices.[/caption] On August 17th, 2018, the U.S. Department of Housing and Urban Development (HUD) announced… Important notes: - Published on: 2018-08-23 19:45:04 - Category: Posts - [Weekly Training Tip: HUD Announces Complaint Against Facebook](https://gracehill.com/blog/hud-announces-formal-complaint-against-facebook/): Grace Hill Training Tip of the Week HUD Announces Formal Complaint Against Facebook   [caption id="attachment_2453" align="alignright" width="300"] The complaint includes discriminatory advertising, statement, and notices.[/caption] On August 17th, 2018, the U.S. Department of Housing and Urban Development (HUD) announced… ------------------------- # Weekly Training Tip: Evaluating Assistance Animal Documentation > Grace Hill Training Tip of the Week   Evaluating Documentation Related to Assistance Animals   [caption id="attachment_2329" align="alignright" width="300"] Currently, no organization is legally recognized for registering service or assistance animals. Any organization making that claim is misleading its audience.[/caption]… Important notes: - Published on: 2018-08-10 18:01:48 - Category: Posts - [Weekly Training Tip: Evaluating Assistance Animal Documentation](https://gracehill.com/blog/evaluating-assistance-animals-documentation/): Grace Hill Training Tip of the Week   Evaluating Documentation Related to Assistance Animals   [caption id="attachment_2329" align="alignright" width="300"] Currently, no organization is legally recognized for registering service or assistance animals. Any organization making that claim is misleading its audience.[/caption]… ------------------------- # Weekly Training Tip: Keeping Your Compliance Knowledge Fresh > Grace Hill Training Tip of the Week How do you Keep Compliance Knowledge Fresh? Compliance training is a company’s primary defense against fair housing, harassment, diversity, and drug-free workplace violations. But training is only as strong as it is current.… Important notes: - Published on: 2018-08-01 20:28:23 - Category: Posts - [Weekly Training Tip: Keeping Your Compliance Knowledge Fresh](https://gracehill.com/blog/keeping-compliance-knowledge-fresh/): Grace Hill Training Tip of the Week How do you Keep Compliance Knowledge Fresh? Compliance training is a company’s primary defense against fair housing, harassment, diversity, and drug-free workplace violations. But training is only as strong as it is current.… ------------------------- # Weekly Training Tip: When Assistance Animals Break the Rules > Grace Hill Training Tip of the Week When Assistance Animals Break the Rules   [caption id="attachment_1592" align="alignright" width="300"] Community rules for assistance animals must apply to all animals in your community. [/caption] One of the most common accommodation requests is to… Important notes: - Published on: 2018-07-18 01:43:24 - Category: Posts - [Weekly Training Tip: When Assistance Animals Break the Rules](https://gracehill.com/blog/when-assistance-animals-break-the-rules/): Grace Hill Training Tip of the Week When Assistance Animals Break the Rules   [caption id="attachment_1592" align="alignright" width="300"] Community rules for assistance animals must apply to all animals in your community. [/caption] One of the most common accommodation requests is to… ------------------------- # Weekly Training Tip: Assistance Animals are not Pets > Grace Hill Training Tip of the Week   A Mantra Worth Repeating: Assistance Animals are not Pets   [caption id="attachment_2291" align="alignright" width="300"] Lack of proper training can cause hardship to all parties involved[/caption] HUD recently announced a Conciliation Agreement between… Important notes: - Published on: 2018-07-06 15:30:14 - Category: Posts - [Weekly Training Tip: Assistance Animals are not Pets](https://gracehill.com/blog/assistance-animals-are-not-pets/): Grace Hill Training Tip of the Week   A Mantra Worth Repeating: Assistance Animals are not Pets   [caption id="attachment_2291" align="alignright" width="300"] Lack of proper training can cause hardship to all parties involved[/caption] HUD recently announced a Conciliation Agreement between… ------------------------- # Weekly Training Tip: Back to Basics on Assistance Animals > Grace Hill Training Tip of the Week Back to Basics on Assistance Animals   [caption id="attachment_1986" align="alignright" width="300"] It is important to handle assistance animal accommodation requests properly [/caption] According to The Case for Fair Housing: 2017 Fair Housing Trends Report… Important notes: - Published on: 2018-06-21 17:06:30 - Category: Posts - [Weekly Training Tip: Back to Basics on Assistance Animals](https://gracehill.com/blog/back-to-basics-on-assistance-animals/): Grace Hill Training Tip of the Week Back to Basics on Assistance Animals   [caption id="attachment_1986" align="alignright" width="300"] It is important to handle assistance animal accommodation requests properly [/caption] According to The Case for Fair Housing: 2017 Fair Housing Trends Report… ------------------------- # Weekly Training Tip: Avoiding Applicant Screening Pitfalls > Grace Hill Training Tip of the Week Avoiding Applicant Screening Pitfalls [caption id="attachment_2239" align="alignright" width="300"] Avoid discrimination within the screening process by carefully considering how you approach your application process. [/caption] Claims of discrimination often arise in relation to the applicant… Important notes: - Published on: 2018-06-19 01:56:28 - Category: Posts - [Weekly Training Tip: Avoiding Applicant Screening Pitfalls](https://gracehill.com/blog/avoiding-applicant-screening-pitfalls/): Grace Hill Training Tip of the Week Avoiding Applicant Screening Pitfalls [caption id="attachment_2239" align="alignright" width="300"] Avoid discrimination within the screening process by carefully considering how you approach your application process. [/caption] Claims of discrimination often arise in relation to the applicant… ------------------------- # Weekly Training Tip: Dealing with Marijuana in the Workplace > Grace Hill Training Tip of the Week   Dealing with Marijuana in the Workplace   Marijuana possession is illegal under federal law. Pursuant to the Controlled Substances Act, it is classified as a Schedule I substance, which is defined as… Important notes: - Published on: 2018-06-05 20:45:57 - Category: Posts - [Weekly Training Tip: Dealing with Marijuana in the Workplace](https://gracehill.com/blog/marijuana-use-in-the-workplace/): Grace Hill Training Tip of the Week   Dealing with Marijuana in the Workplace   Marijuana possession is illegal under federal law. Pursuant to the Controlled Substances Act, it is classified as a Schedule I substance, which is defined as… ------------------------- # Weekly Training Tip: Drug-Free Workplace Policies and Marijuana > Grace Hill Training Tip of the Week   Drug-Free Workplace Policies and Marijuana   Under many state laws, marijuana is legal for either recreational or medical use. Under federal law, however, it’s illegal. This conflict between federal and state law… Important notes: - Published on: 2018-05-30 13:55:02 - Category: Posts - [Weekly Training Tip: Drug-Free Workplace Policies and Marijuana](https://gracehill.com/blog/drug-free-workplace-policies-and-marijuana/): Grace Hill Training Tip of the Week   Drug-Free Workplace Policies and Marijuana   Under many state laws, marijuana is legal for either recreational or medical use. Under federal law, however, it’s illegal. This conflict between federal and state law… ------------------------- # Weekly Training Tip: Review Your Screening Policies > Grace Hill Training Tip of the Week Review Your Screening Policies Regularly   The National Fair Housing Alliance’s recent publication, Making Every Neighborhood a Place of Opportunity: 2018 Fair Housing Trends Report  is full of useful information about the state of fair… Important notes: - Published on: 2018-05-24 13:06:45 - Category: Posts - [Weekly Training Tip: Review Your Screening Policies](https://gracehill.com/blog/review-your-screening-policies/): Grace Hill Training Tip of the Week Review Your Screening Policies Regularly   The National Fair Housing Alliance’s recent publication, Making Every Neighborhood a Place of Opportunity: 2018 Fair Housing Trends Report  is full of useful information about the state of fair… ------------------------- # Weekly Training Tip: Stick to the Facts > Grace Hill Training Tip of the Week Stick to the Facts [caption id="attachment_2059" align="alignright" width="300"] When dealing with accusations of discrimination, documentation is key.[/caption] Documentation is extremely important when dealing with accusations of discrimination. Should you or your community ever… Important notes: - Published on: 2018-05-04 19:30:32 - Category: Posts - [Weekly Training Tip: Stick to the Facts](https://gracehill.com/blog/stick-to-the-facts/): Grace Hill Training Tip of the Week Stick to the Facts [caption id="attachment_2059" align="alignright" width="300"] When dealing with accusations of discrimination, documentation is key.[/caption] Documentation is extremely important when dealing with accusations of discrimination. Should you or your community ever… ------------------------- # Weekly Training Tip: Implementing Smoke-Free Policies > Grace Hill Training Tip of the Week   Looking for Guidance on Implementing Smoke-Free Policies?   [caption id="attachment_2012" align="alignright" width="300"] All Public Housing Agencies (PHAs) administering low-income, conventional public housing must have a smoke-free policy in place by July 31,… Important notes: - Published on: 2018-04-18 14:12:58 - Category: Posts - [Weekly Training Tip: Implementing Smoke-Free Policies](https://gracehill.com/blog/implementing-smoke-free-policies/): Grace Hill Training Tip of the Week   Looking for Guidance on Implementing Smoke-Free Policies?   [caption id="attachment_2012" align="alignright" width="300"] All Public Housing Agencies (PHAs) administering low-income, conventional public housing must have a smoke-free policy in place by July 31,… ------------------------- # Weekly Training Tip: Assistance Animal Verifications > Grace Hill Training Tip of the Week Handling Suspicious Assistance Animal Verifications   [caption id="attachment_1986" align="alignright" width="300"] If you suspect that documentation is suspicious, you may ask for more information.[/caption] Recently, you may have noticed documentation coming from websites that… Important notes: - Published on: 2018-04-09 15:22:19 - Category: Posts - [Weekly Training Tip: Assistance Animal Verifications](https://gracehill.com/blog/weekly-training-tip-assistance-animal-verifications/): Grace Hill Training Tip of the Week Handling Suspicious Assistance Animal Verifications   [caption id="attachment_1986" align="alignright" width="300"] If you suspect that documentation is suspicious, you may ask for more information.[/caption] Recently, you may have noticed documentation coming from websites that… ------------------------- # Training Tip of the Week: Multiple Assistance Animals? > Grace Hill Training Tip of the Week More Than One Assistance Animal - Is that Allowed?   We’re on a roll with assistance animals!  This topic has generated lots of good feedback, and even more good questions. So, let’s keep… Important notes: - Published on: 2018-03-28 23:13:05 - Category: Posts - [Training Tip of the Week: Multiple Assistance Animals?](https://gracehill.com/blog/training-tip-of-the-week-assistance-animals-how-many/): Grace Hill Training Tip of the Week More Than One Assistance Animal - Is that Allowed?   We’re on a roll with assistance animals!  This topic has generated lots of good feedback, and even more good questions. So, let’s keep… ------------------------- # Training Tip of the Week: Service, Assistance, and Emotional Support Animals > Grace Hill Weekly Training Tip   Service, Assistance, and Emotional Support Animals – Who’s Confused?   You probably hear the terms service animal, assistance animal, and emotional support animal a lot. But do you really know what these terms mean? If… Important notes: - Published on: 2018-03-21 16:46:51 - Category: Posts - [Training Tip of the Week: Service, Assistance, and Emotional Support Animals](https://gracehill.com/blog/service-assistance-and-emotional-support-animals/): Grace Hill Weekly Training Tip   Service, Assistance, and Emotional Support Animals – Who’s Confused?   You probably hear the terms service animal, assistance animal, and emotional support animal a lot. But do you really know what these terms mean? If… ------------------------- # March Vantage Pro: Unexpected Forms of Familial Discrimination > MARCH VANTAGE PRO: UNEXPECTED FORMS OF FAMILIAL DISCRIMINATION  [caption id="attachment_1569" align="alignright" width="400"] There are multiple ways multifamily property companies could commit familial discrimination. The latest issue of Vantage Pro examines some you might not be aware of.[/caption] You probably know… Important notes: - Published on: 2018-03-19 19:48:58 - Category: Posts - [March Vantage Pro: Unexpected Forms of Familial Discrimination](https://gracehill.com/blog/march-vantage-pro-unexpected-forms-of-familial-discrimination/): MARCH VANTAGE PRO: UNEXPECTED FORMS OF FAMILIAL DISCRIMINATION  [caption id="attachment_1569" align="alignright" width="400"] There are multiple ways multifamily property companies could commit familial discrimination. The latest issue of Vantage Pro examines some you might not be aware of.[/caption] You probably know… ------------------------- # Training Tip of the Week: Consistency is Key for Fair Housing > Grace Hill Training Tip of the Week When it Comes to Fair Housing, Consistency is Key [caption id="attachment_1338" align="alignright" width="200"] The Fair Housing Act is intended to prevent housing discrimination.[/caption] The Fair Housing Act describes a number of illegal practices… Important notes: - Published on: 2018-03-13 15:10:07 - Category: Posts - [Training Tip of the Week: Consistency is Key for Fair Housing](https://gracehill.com/blog/consistency-is-key-for-fair-housing/): Grace Hill Training Tip of the Week When it Comes to Fair Housing, Consistency is Key [caption id="attachment_1338" align="alignright" width="200"] The Fair Housing Act is intended to prevent housing discrimination.[/caption] The Fair Housing Act describes a number of illegal practices… ------------------------- # Training Tip of the Week: Discriminatory No-Pet Policies > Grace Hill Training Tip of the Week No-Pet Policies Can Be Discriminatory According to The Case for Fair Housing: 2017 Fair Housing Trends Report by the National Fair Housing Alliance, of all reported complaints of housing discrimination in 2016, nearly… Important notes: - Published on: 2018-03-12 15:17:33 - Category: Posts - [Training Tip of the Week: Discriminatory No-Pet Policies](https://gracehill.com/blog/discriminatory-no-pet-policies/): Grace Hill Training Tip of the Week No-Pet Policies Can Be Discriminatory According to The Case for Fair Housing: 2017 Fair Housing Trends Report by the National Fair Housing Alliance, of all reported complaints of housing discrimination in 2016, nearly… ------------------------- # Training Tip of the Week: Discrimination Against Someone You’ve Never Talked To > Grace Hill Training Tip of the Week Can you Discriminate Against Someone You’ve Never Talked to?   When you think about upholding fair housing laws, you probably think about treating people fairly and equally when they come in for a… Important notes: - Published on: 2018-02-28 23:22:23 - Category: Posts - [Training Tip of the Week: Discrimination Against Someone You’ve Never Talked To](https://gracehill.com/blog/discriminate-against-someone-youve-never-talked-to/): Grace Hill Training Tip of the Week Can you Discriminate Against Someone You’ve Never Talked to?   When you think about upholding fair housing laws, you probably think about treating people fairly and equally when they come in for a… ------------------------- # Training Tip of the Week: Local Nuisance Ordinances > Grace Hill Training Tip of the Week Fair Housing and Local Nuisance Ordinances Nuisance ordinances aim to keep communities crimefree, increase property values, and encourage economic development. However, many nuisance ordinances include domestic violence incidents in the definition of a… Important notes: - Published on: 2018-02-26 21:17:28 - Category: Posts - [Training Tip of the Week: Local Nuisance Ordinances](https://gracehill.com/blog/local-nuisance-ordinances/): Grace Hill Training Tip of the Week Fair Housing and Local Nuisance Ordinances Nuisance ordinances aim to keep communities crimefree, increase property values, and encourage economic development. However, many nuisance ordinances include domestic violence incidents in the definition of a… ------------------------- # Industry Opportunities: Smarter, More Targeted Training > Industry Opportunities: Smarter, More Targeted Training   Our recent Multifamily Training Benchmark Report identified multiple opportunities for improving training and becoming more competitive overall. Most of these opportunities come down to a need for smarter, more targeted training. While training… Important notes: - Published on: 2018-02-23 01:11:13 - Category: Posts - [Industry Opportunities: Smarter, More Targeted Training](https://gracehill.com/blog/industry-opportunities-smarter-more-targeted-training/): Industry Opportunities: Smarter, More Targeted Training   Our recent Multifamily Training Benchmark Report identified multiple opportunities for improving training and becoming more competitive overall. Most of these opportunities come down to a need for smarter, more targeted training. While training… ------------------------- # Ensure Adverse Actions Against Tenants Aren’t Discrimination > Ensure Adverse Actions Against Tenants Aren't Discrimination [caption id="attachment_1483" align="alignright" width="400"] Making sure adverse actions like rent increases are applied equally and are consistent with the surrounding market can decrease risk.[/caption] Owners of a Minneapolis apartment complex must pay $650K… Important notes: - Published on: 2018-02-20 23:24:26 - Category: Posts - [Ensure Adverse Actions Against Tenants Aren’t Discrimination](https://gracehill.com/blog/ensure-adverse-actions-against-tenants-arent-discrimination/): Ensure Adverse Actions Against Tenants Aren't Discrimination [caption id="attachment_1483" align="alignright" width="400"] Making sure adverse actions like rent increases are applied equally and are consistent with the surrounding market can decrease risk.[/caption] Owners of a Minneapolis apartment complex must pay $650K… ------------------------- # Training Tip of the Week: Effective Documentation > Grace Hill Training Tip of the Week Effective Documentation   In January, the U.S. Department of Housing and Urban Development (HUD) announced it is awarding $37 million in assistance to more than 150 national and local organizations working to confront… Important notes: - Published on: 2018-02-16 17:09:03 - Category: Posts - [Training Tip of the Week: Effective Documentation](https://gracehill.com/blog/effective-documentation/): Grace Hill Training Tip of the Week Effective Documentation   In January, the U.S. Department of Housing and Urban Development (HUD) announced it is awarding $37 million in assistance to more than 150 national and local organizations working to confront… ------------------------- # Industry Trends: Rising Demands & Expectations > Industry Trends: Rising Demands & Expectations [caption id="attachment_1472" align="alignright" width="400"] The 2018 Multifamily Training Benchmark Report shows compliance risk, turnover and technology use are all on the rise.[/caption] Our recent Benchmark Training Survey uncovered a number of trends affecting the… Important notes: - Published on: 2018-02-14 16:32:28 - Category: Posts - [Industry Trends: Rising Demands & Expectations](https://gracehill.com/blog/industry-trends-rising-demands-expectations/): Industry Trends: Rising Demands & Expectations [caption id="attachment_1472" align="alignright" width="400"] The 2018 Multifamily Training Benchmark Report shows compliance risk, turnover and technology use are all on the rise.[/caption] Our recent Benchmark Training Survey uncovered a number of trends affecting the… ------------------------- # Benchmark Survey Finds CAM Certification Most Recognized Credential > Grace Hill’s 2018 Multifamily Training Benchmark Report has revealed that Certified Apartment Manager (CAM) is the credential most recognized by multifamily property companies. 57% of companies surveyed said their company recognizes CAM certification. In second and third place were: Certified Property Manager (CPM)… Important notes: - Published on: 2018-02-08 21:17:58 - Category: Posts - [Benchmark Survey Finds CAM Certification Most Recognized Credential](https://gracehill.com/blog/benchmark-survey-finds-cam-most-recognized-credential/): Grace Hill’s 2018 Multifamily Training Benchmark Report has revealed that Certified Apartment Manager (CAM) is the credential most recognized by multifamily property companies. 57% of companies surveyed said their company recognizes CAM certification. In second and third place were: Certified Property Manager (CPM)… ------------------------- # 2018 Grace Hill Multifamily Training Benchmark Report > The Results Are In for Grace Hill's 6th Annual Benchmark Survey on the State of the Industry Turnover and compliance risks increase, making faster, more effective onboarding critical [caption id="attachment_1449" align="alignright" width="300"] We surveyed 327 companies throughout the multifamily property… Important notes: - Published on: 2018-02-07 19:03:24 - Category: Posts - [2018 Grace Hill Multifamily Training Benchmark Report](https://gracehill.com/blog/2018-grace-hill-multifamily-training-benchmark-report/): The Results Are In for Grace Hill's 6th Annual Benchmark Survey on the State of the Industry Turnover and compliance risks increase, making faster, more effective onboarding critical [caption id="attachment_1449" align="alignright" width="300"] We surveyed 327 companies throughout the multifamily property… ------------------------- # Weekly Training Tip: Cyberattacks > Grace Hill Training Tip of the Week Cyberattacks — Should You be Worried?   [caption id="attachment_1456" align="alignright" width="300"] Due to lack of federal oversight and regulation, property management companies’ cybersecurity programs may be relatively less developed and less sophisticated than… Important notes: - Published on: 2018-02-06 20:07:02 - Category: Posts - [Weekly Training Tip: Cyberattacks](https://gracehill.com/blog/cyberattacks/): Grace Hill Training Tip of the Week Cyberattacks — Should You be Worried?   [caption id="attachment_1456" align="alignright" width="300"] Due to lack of federal oversight and regulation, property management companies’ cybersecurity programs may be relatively less developed and less sophisticated than… ------------------------- # What is the best education for rental owners and landlords? > [caption id="attachment_1442" align="alignright" width="600"] The key to a successful rental property is to have a good grasp of all areas of property management and to know where to look for information when you need it. This is what the IROP… Important notes: - Published on: 2018-01-31 19:24:15 - Category: Posts - [What is the best education for rental owners and landlords?](https://gracehill.com/blog/rental-owners-landlords/): [caption id="attachment_1442" align="alignright" width="600"] The key to a successful rental property is to have a good grasp of all areas of property management and to know where to look for information when you need it. This is what the IROP… ------------------------- # Weekly Training Tip: Reasonable Accommodations Questions > Grace Hill Training Tip of the Week   What Questions Can You Ask Related to Reasonable Accommodations?   [caption id="attachment_1437" align="alignright" width="443"] There are guidelines regarding what you may ask a person who is requesting reasonable accommodations. Be familiar with… Important notes: - Published on: 2018-01-29 18:49:51 - Category: Posts - [Weekly Training Tip: Reasonable Accommodations Questions](https://gracehill.com/blog/reasonable-accommodations-questions/): Grace Hill Training Tip of the Week   What Questions Can You Ask Related to Reasonable Accommodations?   [caption id="attachment_1437" align="alignright" width="443"] There are guidelines regarding what you may ask a person who is requesting reasonable accommodations. Be familiar with… ------------------------- # Training Tip of the Week:Your Criminal Background Check Policy > Grace Hill Training Tip of the Week Have you Reviewed Your Criminal Background Check Policy Lately? A federal lawsuit in New York is challenging a landlord’s blanket ban on leasing to people with criminal backgrounds. The federal government has advised… Important notes: - Published on: 2018-01-17 19:59:30 - Category: Posts - [Training Tip of the Week:Your Criminal Background Check Policy](https://gracehill.com/blog/your-criminal-background-check-policy/): Grace Hill Training Tip of the Week Have you Reviewed Your Criminal Background Check Policy Lately? A federal lawsuit in New York is challenging a landlord’s blanket ban on leasing to people with criminal backgrounds. The federal government has advised… ------------------------- # Training Tip of the Week: Responding to Sexual Harassment Complaints > Grace Hill Training Tip of the Week Responding to Sexual Harassment Complaints The Fair Housing Act (FHA) protects individuals against discrimination because of sex. Courts have consistently recognized sexual harassment as a form of discrimination that violates the FHA.  … Important notes: - Published on: 2018-01-10 14:52:53 - Category: Posts - [Training Tip of the Week: Responding to Sexual Harassment Complaints](https://gracehill.com/blog/responding-to-sexual-harassment-complaints/): Grace Hill Training Tip of the Week Responding to Sexual Harassment Complaints The Fair Housing Act (FHA) protects individuals against discrimination because of sex. Courts have consistently recognized sexual harassment as a form of discrimination that violates the FHA.  … ------------------------- # Latest Issue of The Vantage: Protecting Your Organization from Sexual Harassment > Latest Issue of The Vantage: Protecting Your Organization   Important legal information on sexual harassment and tips for addressing it before it becomes too late   [caption id="attachment_1354" align="alignright" width="500"] Recent high-profile sexual harassment allegations have highlighted the need for… Important notes: - Published on: 2018-01-03 01:33:45 - Category: Posts - [Latest Issue of The Vantage: Protecting Your Organization from Sexual Harassment](https://gracehill.com/blog/the-vantage-preventing-sexual-harassment/): Latest Issue of The Vantage: Protecting Your Organization   Important legal information on sexual harassment and tips for addressing it before it becomes too late   [caption id="attachment_1354" align="alignright" width="500"] Recent high-profile sexual harassment allegations have highlighted the need for… ------------------------- # Training Tip of the Week: Working with Families with Children > Grace Hill Training Tip of the Week Working with Families with Children   [caption id="attachment_1348" align="alignright" width="300"] Grace Hill takes a look at rules and policies that are intended to protect children and asks, "Could these be discriminatory?"[/caption] When you think… Important notes: - Published on: 2018-01-02 16:36:34 - Category: Posts - [Training Tip of the Week: Working with Families with Children](https://gracehill.com/blog/training-tip-week-working-families-children/): Grace Hill Training Tip of the Week Working with Families with Children   [caption id="attachment_1348" align="alignright" width="300"] Grace Hill takes a look at rules and policies that are intended to protect children and asks, "Could these be discriminatory?"[/caption] When you think… ------------------------- # Training Tip of the Week: Brushing up on LEP > Grace Hill Training Tip of the Week Brushing up on LEP [caption id="attachment_1317" align="alignright" width="300"] Learn what actions and behaviors around language are viewed as discrimination against federally protected classes.[/caption] Recently, the Greenfield Housing Authority settled a discrimination complaint with… Important notes: - Published on: 2017-12-14 15:05:48 - Category: Posts - [Training Tip of the Week: Brushing up on LEP](https://gracehill.com/blog/training-tip-week-brushing-lep/): Grace Hill Training Tip of the Week Brushing up on LEP [caption id="attachment_1317" align="alignright" width="300"] Learn what actions and behaviors around language are viewed as discrimination against federally protected classes.[/caption] Recently, the Greenfield Housing Authority settled a discrimination complaint with… ------------------------- # December Vantage Pro: Child Safety Concerns vs. Familial Status Discrimination > The latest issue of Vantage Pro examines the line between protecting children and discriminating against them.   [caption id="attachment_1309" align="alignright" width="600"] Learn the difference between child safety and child discrimination with Vantage Pro.[/caption] You know the FHA prohibits discrimination against… Important notes: - Published on: 2017-12-11 21:11:09 - Category: Posts - [December Vantage Pro: Child Safety Concerns vs. Familial Status Discrimination](https://gracehill.com/blog/vantage-pro-child-safety-vs-discrimination/): The latest issue of Vantage Pro examines the line between protecting children and discriminating against them.   [caption id="attachment_1309" align="alignright" width="600"] Learn the difference between child safety and child discrimination with Vantage Pro.[/caption] You know the FHA prohibits discrimination against… ------------------------- # Training Tip of the Week: Helping Employees Navigate Emerging Compliance Topics > Grace Hill Training Tip of the Week HELPING EMPLOYEES NAVIGATE EMERGING COMPLIANCE TOPICS   One of the trickiest things about compliance training is keeping up with changing laws and emerging topics. You likely keep up with federal law, and even… Important notes: - Published on: 2017-12-08 16:01:00 - Category: Posts - [Training Tip of the Week: Helping Employees Navigate Emerging Compliance Topics](https://gracehill.com/blog/training-tip-week-helping-employees-navigate-emerging-compliance-topics/): Grace Hill Training Tip of the Week HELPING EMPLOYEES NAVIGATE EMERGING COMPLIANCE TOPICS   One of the trickiest things about compliance training is keeping up with changing laws and emerging topics. You likely keep up with federal law, and even… ------------------------- # How Does Training Reduce Turnover? > How training reduces employee turnover   79% of training administrators believe training reduces employee turnover.   In last year’s Grace Hill Benchmark Training Survey, 79% of survey participants said they believe training reduces employee turnover. But how does is it… Important notes: - Published on: 2017-12-07 16:11:16 - Category: Posts - [How Does Training Reduce Turnover?](https://gracehill.com/blog/how-training-reduces-employee-turnover/): How training reduces employee turnover   79% of training administrators believe training reduces employee turnover.   In last year’s Grace Hill Benchmark Training Survey, 79% of survey participants said they believe training reduces employee turnover. But how does is it… ------------------------- # What credential is most recognized by multifamily property companies? > [caption id="attachment_1285" align="alignright" width="500"] 57% of multifamily property companies surveyed said their company recognizes CAM certification.[/caption] In a recent Grace Hill survey, we found that of all property management certifications, Certified Apartment Manager (CAM) was the credential most recognized by multifamily… Important notes: - Published on: 2017-12-01 01:29:04 - Category: Posts - [What credential is most recognized by multifamily property companies?](https://gracehill.com/blog/most-recognized-credential/): [caption id="attachment_1285" align="alignright" width="500"] 57% of multifamily property companies surveyed said their company recognizes CAM certification.[/caption] In a recent Grace Hill survey, we found that of all property management certifications, Certified Apartment Manager (CAM) was the credential most recognized by multifamily… ------------------------- # Training Tip of the Week: The Importance of Explanatory Feedback > Grace Hill Training Tip of the Week The Importance of Explanatory Feedback   [caption id="attachment_1277" align="alignright" width="300"] Providing a score without helpful guidance often leaves students feeling frustrated and helpless.[/caption] Did you ever have a teacher who marked up your… Important notes: - Published on: 2017-11-28 21:55:47 - Category: Posts - [Training Tip of the Week: The Importance of Explanatory Feedback](https://gracehill.com/blog/training-tip-week-explanatory-feedback/): Grace Hill Training Tip of the Week The Importance of Explanatory Feedback   [caption id="attachment_1277" align="alignright" width="300"] Providing a score without helpful guidance often leaves students feeling frustrated and helpless.[/caption] Did you ever have a teacher who marked up your… ------------------------- # Industry Trends: Managing Employee Performance > Most multifamily property companies report low use of technology for managing employee performance. A recent Grace Hill survey revealed that the majority of multifamily property companies have significant technological opportunity in the area of managing employee performance. Few participants reported… Important notes: - Published on: 2017-11-20 22:26:40 - Category: Posts - [Industry Trends: Managing Employee Performance](https://gracehill.com/blog/industry-trends-managing-employee-performance/): Most multifamily property companies report low use of technology for managing employee performance. A recent Grace Hill survey revealed that the majority of multifamily property companies have significant technological opportunity in the area of managing employee performance. Few participants reported… ------------------------- # Why is training important for a multifamily property company? > Why is training important for a multifamily property company? What if there were a single asset you could invest in that paid dividends in no fewer than three budgetary areas? You’d make the investment, right? Well, training is that asset.… Important notes: - Published on: 2017-11-17 21:41:30 - Category: Posts - [Why is training important for a multifamily property company?](https://gracehill.com/blog/training-important-multifamily-property-company/): Why is training important for a multifamily property company? What if there were a single asset you could invest in that paid dividends in no fewer than three budgetary areas? You’d make the investment, right? Well, training is that asset.… ------------------------- # What is the best certification for an apartment supplier? > If you are a multifamily property supplier with a year or more of experience, the Certified Apartment Supplier (CAS) certification is ideal for you. CAS is a great way to establish a better understanding of your property management clients. Why… Important notes: - Published on: 2017-11-15 22:51:30 - Category: Posts - [What is the best certification for an apartment supplier?](https://gracehill.com/blog/best-certification-for-an-apartment-supplier/): If you are a multifamily property supplier with a year or more of experience, the Certified Apartment Supplier (CAS) certification is ideal for you. CAS is a great way to establish a better understanding of your property management clients. Why… ------------------------- # Training Tip of the Week: Practicing Compliance > Grace Hill Training Tip of the Week Practicing Compliance Can you imagine how delighted you’d be if all of your employees were compliance experts?  Studies of top performers in music, chess, and sports point to the importance of practice in… Important notes: - Published on: 2017-11-14 22:52:43 - Category: Posts - [Training Tip of the Week: Practicing Compliance](https://gracehill.com/blog/training-tip-week-practicing-compliance/): Grace Hill Training Tip of the Week Practicing Compliance Can you imagine how delighted you’d be if all of your employees were compliance experts?  Studies of top performers in music, chess, and sports point to the importance of practice in… ------------------------- # Strengthen Your Sexual Harassment Policy > Strengthen Your Sexual Harassment Policy Since January of this year, the DOJ has recovered over $1 million for victims of sexual harassment in housing.   [caption id="attachment_1208" align="alignright" width="400"] Prevent sexual harassment claims with a strong anti-harassment policy.[/caption] The Justice… Important notes: - Published on: 2017-11-13 18:10:09 - Category: Posts - [Strengthen Your Sexual Harassment Policy](https://gracehill.com/blog/strengthen-sexual-harassment-policy/): Strengthen Your Sexual Harassment Policy Since January of this year, the DOJ has recovered over $1 million for victims of sexual harassment in housing.   [caption id="attachment_1208" align="alignright" width="400"] Prevent sexual harassment claims with a strong anti-harassment policy.[/caption] The Justice… ------------------------- # Training Tip of the Week: Evaluate Your Training Plan Step-by-Step > Grace Hill Training Tip of the Week How to Evaluate the Effectiveness of Your Compliance Training Plan Step-by-Step   This is the sixth and final post in a series about how to measure the effectiveness of your compliance training program.… Important notes: - Published on: 2017-11-09 17:17:48 - Category: Posts - [Training Tip of the Week: Evaluate Your Training Plan Step-by-Step](https://gracehill.com/blog/training-tip-week-evaluate-training-plan-step-step/): Grace Hill Training Tip of the Week How to Evaluate the Effectiveness of Your Compliance Training Plan Step-by-Step   This is the sixth and final post in a series about how to measure the effectiveness of your compliance training program.… ------------------------- # Training Tip of the Week: Transfer Lessons to Your Job > Grace Hill Training Tip of the Week Measuring Training Effectiveness: Transferring Lessons to Your Job   This is the fifth post in a series about how to measure the effectiveness of your compliance training program. Read Part 1, Part 2, Part 3 and Part… Important notes: - Published on: 2017-11-01 16:11:02 - Category: Posts - [Training Tip of the Week: Transfer Lessons to Your Job](https://gracehill.com/blog/training-tip-week-transfer-lessons-job/): Grace Hill Training Tip of the Week Measuring Training Effectiveness: Transferring Lessons to Your Job   This is the fifth post in a series about how to measure the effectiveness of your compliance training program. Read Part 1, Part 2, Part 3 and Part… ------------------------- # The Power of Video Mystery Shopping > Video mystery shopping provides visual evidence of curb appeal and model home condition, as well as employee appearance, demeanor and conversation with the customer. It's a powerful teaching tool and eliminates "he said, she said" responses to performance evaluations. Here's real… Important notes: - Published on: 2017-10-26 15:56:44 - Category: Posts - [The Power of Video Mystery Shopping](https://gracehill.com/blog/power-video-mystery-shopping/): Video mystery shopping provides visual evidence of curb appeal and model home condition, as well as employee appearance, demeanor and conversation with the customer. It's a powerful teaching tool and eliminates "he said, she said" responses to performance evaluations. Here's real… ------------------------- # Training Tip of the Week: Gather Learner Feedback > Grace Hill Training Tip of the Week Measuring Training Effectiveness: Gathering Learner Feedback   [caption id="attachment_1105" align="alignright" width="300"] Bottom line: You want to know if your training program is working. Employee feedback is one of the best ways to know… Important notes: - Published on: 2017-10-24 17:37:18 - Category: Posts - [Training Tip of the Week: Gather Learner Feedback](https://gracehill.com/blog/training-tip-week-gather-learner-feedback/): Grace Hill Training Tip of the Week Measuring Training Effectiveness: Gathering Learner Feedback   [caption id="attachment_1105" align="alignright" width="300"] Bottom line: You want to know if your training program is working. Employee feedback is one of the best ways to know… ------------------------- # What is the best certification for a property manager? > What is the best certification for a property manager? If you are a multifamily property manager with a year or more of experience, the Certified Apartment Manager (CAM) certification is ideal for you. CAM is a great way to build your career… Important notes: - Published on: 2017-10-23 13:09:12 - Category: Posts - [What is the best certification for a property manager?](https://gracehill.com/blog/best-certification-for-a-property-manager/): What is the best certification for a property manager? If you are a multifamily property manager with a year or more of experience, the Certified Apartment Manager (CAM) certification is ideal for you. CAM is a great way to build your career… ------------------------- # Training Tip of the Week: Creating Effective Learning Assessments > Grace Hill Training Tip of the Week Measuring Training Effectiveness: Creating Effective Learning Assessments   [caption id="attachment_1086" align="alignright" width="300"] Measuring what employees have learned and retained is key to making sure they can use their learnings as they perform the… Important notes: - Published on: 2017-10-17 20:29:33 - Category: Posts - [Training Tip of the Week: Creating Effective Learning Assessments](https://gracehill.com/blog/creating-effective-learning-assessments/): Grace Hill Training Tip of the Week Measuring Training Effectiveness: Creating Effective Learning Assessments   [caption id="attachment_1086" align="alignright" width="300"] Measuring what employees have learned and retained is key to making sure they can use their learnings as they perform the… ------------------------- # 5 Must-Have Features for a Mystery Shop Program > Mystery shopping can be a great way to measure and improve employee performance at your property. But if your mystery shopping program doesn’t offer you all the transparency and customization features available now, you’re not getting your money’s worth. To… Important notes: - Published on: 2017-10-16 14:35:27 - Category: Posts - [5 Must-Have Features for a Mystery Shop Program](https://gracehill.com/blog/5-must-have-features-for-a-mystery-shop-program/): Mystery shopping can be a great way to measure and improve employee performance at your property. But if your mystery shopping program doesn’t offer you all the transparency and customization features available now, you’re not getting your money’s worth. To… ------------------------- # Training Tip of the Week: Training Program Implementation > Grace Hill Training Tip of the Week Measuring Training Effectiveness: Training Program Implementation   [caption id="attachment_1067" align="alignright" width="300"] Before abandoning your training strategy, make sure that learners are completing all necessary steps as they are designed to be completed.[/caption] This… Important notes: - Published on: 2017-10-10 21:10:18 - Category: Posts - [Training Tip of the Week: Training Program Implementation](https://gracehill.com/blog/training-program-implementation/): Grace Hill Training Tip of the Week Measuring Training Effectiveness: Training Program Implementation   [caption id="attachment_1067" align="alignright" width="300"] Before abandoning your training strategy, make sure that learners are completing all necessary steps as they are designed to be completed.[/caption] This… ------------------------- # Training Tip of the Week: How to Measure Compliance Training Effectiveness > Grace Hill Training Tip of the Week Measuring Training Effectiveness: How to Tell If  Your Program Works [caption id="attachment_1042" align="alignright" width="300"] Measure the effectiveness of your compliance training program using these five simple steps.[/caption] The holy grail of compliance training… Important notes: - Published on: 2017-10-03 14:51:14 - Category: Posts - [Training Tip of the Week: How to Measure Compliance Training Effectiveness](https://gracehill.com/blog/how-to-measure-effectiveness-compliance-training/): Grace Hill Training Tip of the Week Measuring Training Effectiveness: How to Tell If  Your Program Works [caption id="attachment_1042" align="alignright" width="300"] Measure the effectiveness of your compliance training program using these five simple steps.[/caption] The holy grail of compliance training… ------------------------- # Training Options for Individual Rental Property Owners > Introducing New Training Options for Individual Rental Owners [caption id="attachment_1018" align="alignright" width="300"] Property owners and their teams need to keep up with ever-changing compliance guidelines.[/caption] As an independent property owner, you need great compliance and skills training for your team.… Important notes: - Published on: 2017-09-26 19:07:11 - Category: Posts - [Training Options for Individual Rental Property Owners](https://gracehill.com/blog/training-options-for-individual-rental-property-owners/): Introducing New Training Options for Individual Rental Owners [caption id="attachment_1018" align="alignright" width="300"] Property owners and their teams need to keep up with ever-changing compliance guidelines.[/caption] As an independent property owner, you need great compliance and skills training for your team.… ------------------------- # Training Tip of the Week: Changing Compliance Laws > Keeping up with Compliance [caption id="attachment_1024" align="alignright" width="300"] Ever-changing compliance news is a challenge to keep up with.[/caption] One of the trickiest things about compliance training is keeping up with changing compliance laws, rules, and regulations. You can create a… Important notes: - Published on: 2017-09-25 18:50:21 - Category: Posts - [Training Tip of the Week: Changing Compliance Laws](https://gracehill.com/blog/training-tip-week-keep-compliance/): Keeping up with Compliance [caption id="attachment_1024" align="alignright" width="300"] Ever-changing compliance news is a challenge to keep up with.[/caption] One of the trickiest things about compliance training is keeping up with changing compliance laws, rules, and regulations. You can create a… ------------------------- # Training Tip of the Week: Segmenting Information > Let’s Break It Down   Think for a moment about all the ways you break things down to make them more manageable, or even possible. You don’t tackle a major project in a single day. Instead, you break it down… Important notes: - Published on: 2017-09-19 17:32:57 - Category: Posts - [Training Tip of the Week: Segmenting Information](https://gracehill.com/blog/training-tip-week-segmenting/): Let’s Break It Down   Think for a moment about all the ways you break things down to make them more manageable, or even possible. You don’t tackle a major project in a single day. Instead, you break it down… ------------------------- # Property Management Companies Report High Employee-to-Trainer Ratios > Property Management Companies Report High Employee-to-Trainer Ratios   In a recent survey of property management companies, Grace Hill asked how many dedicated training employees the company has. Here are the results broken down by number of employees. Zero Dedicated Trainers… Important notes: - Published on: 2017-09-12 21:10:01 - Category: Posts - [Property Management Companies Report High Employee-to-Trainer Ratios](https://gracehill.com/blog/property-management-companies-report-high-employee-to-trainer-ratios/): Property Management Companies Report High Employee-to-Trainer Ratios   In a recent survey of property management companies, Grace Hill asked how many dedicated training employees the company has. Here are the results broken down by number of employees. Zero Dedicated Trainers… ------------------------- # Overviews – A Powerful Learning Tool > Grace Hill Training Tip of the Week: Overviews -  A Powerful Learning Tool   How often do you go on a long road trip without pulling up a navigation app on your phone? These days, probably not often. It is… Important notes: - Published on: 2017-09-10 15:12:58 - Category: Posts - [Overviews – A Powerful Learning Tool](https://gracehill.com/blog/overviews-powerful-learning-tool/): Grace Hill Training Tip of the Week: Overviews -  A Powerful Learning Tool   How often do you go on a long road trip without pulling up a navigation app on your phone? These days, probably not often. It is… ------------------------- # Credentials Offer Different Benefits to Different Employees > Credentials Offer Different Benefits to Different Employees As we said in our earlier credentials blog post, property management industry employee credentials are more important than ever. But the benefits of credentials and the motivations for pursuing them vary depending on the… Important notes: - Published on: 2017-09-07 19:58:04 - Category: Posts - [Credentials Offer Different Benefits to Different Employees](https://gracehill.com/blog/property-management-credentials-by-role/): Credentials Offer Different Benefits to Different Employees As we said in our earlier credentials blog post, property management industry employee credentials are more important than ever. But the benefits of credentials and the motivations for pursuing them vary depending on the… ------------------------- # Training Tip of the Week: Free or Low-Cost Training Incentives > Low-Cost Incentives to Increase Training Completion We all know the value of training. For companies, it can reduce risk and increase the bottom line. For employees, it provides valuable job skills and opportunities for career advancement (but sometimes that is… Important notes: - Published on: 2017-09-06 14:28:46 - Category: Posts - [Training Tip of the Week: Free or Low-Cost Training Incentives](https://gracehill.com/blog/weekly-training-tip-1-low-cost-incentives-increase-training-completion/): Low-Cost Incentives to Increase Training Completion We all know the value of training. For companies, it can reduce risk and increase the bottom line. For employees, it provides valuable job skills and opportunities for career advancement (but sometimes that is… ------------------------- # How strong is your training program? > Ever wonder how your company training program stacks up against the competition?   Your training program has a huge impact on the overall success of your organization, including employee performance, employee satisfaction, turnover rates, customer satisfaction, compliance risk – and,… Important notes: - Published on: 2017-08-31 13:13:10 - Category: Posts - [How strong is your training program?](https://gracehill.com/blog/how-strong-is-your-training-program/): Ever wonder how your company training program stacks up against the competition?   Your training program has a huge impact on the overall success of your organization, including employee performance, employee satisfaction, turnover rates, customer satisfaction, compliance risk – and,… ------------------------- # New Market Report: Trends Affecting Growth and Complexity in Property Management >   New Market Report: Trends Affecting Growth and Complexity in Property Management   The multifamily property management industry is experiencing an unprecedented period of growth. To identify the factors contributing to this growth and explore what the future holds for property… Important notes: - Published on: 2017-08-21 14:18:18 - Category: Posts - [New Market Report: Trends Affecting Growth and Complexity in Property Management](https://gracehill.com/blog/market-report-growth-and-complexity-in-property-management/):   New Market Report: Trends Affecting Growth and Complexity in Property Management   The multifamily property management industry is experiencing an unprecedented period of growth. To identify the factors contributing to this growth and explore what the future holds for property… ------------------------- # Ten Adult Learning Principles Grace Hill Courseware Applies > With the increasing demands and time constraints of today’s property managers, companies are turning to on-demand learning for their employee training needs. It’s more important than ever that the online training they use is specially designed for the way adults… Important notes: - Published on: 2017-08-16 05:46:44 - Category: Posts - [Ten Adult Learning Principles Grace Hill Courseware Applies](https://gracehill.com/blog/ten-adult-learning-principles/): With the increasing demands and time constraints of today’s property managers, companies are turning to on-demand learning for their employee training needs. It’s more important than ever that the online training they use is specially designed for the way adults… ------------------------- # Survey Finds Custom Training Content a Top Need for Property Management Companies > Survey Finds Custom Training Content a Top Need for Property Management Companies   A recent survey conducted by Grace Hill found that one of the top needs for property management companies is custom training content. Survey participants ranked “content specifically… Important notes: - Published on: 2017-08-07 04:04:54 - Category: Posts - [Survey Finds Custom Training Content a Top Need for Property Management Companies](https://gracehill.com/blog/custom-training-content/): Survey Finds Custom Training Content a Top Need for Property Management Companies   A recent survey conducted by Grace Hill found that one of the top needs for property management companies is custom training content. Survey participants ranked “content specifically… ------------------------- # Recent Discrimination Rulings That Could Put You at Risk of FHA violations > Cases involving FHA violation can be costly and time-consuming. Add to that, it can be challenging to keep up with ever-changing compliance regulations and relevant court rulings, but doing so is necessary in order to avoid making costly mistakes. Fortunately,… Important notes: - Published on: 2017-08-01 16:44:02 - Category: Posts - [Recent Discrimination Rulings That Could Put You at Risk of FHA violations](https://gracehill.com/blog/recent-discrimination-rulings-put-risk-fha-violations/): Cases involving FHA violation can be costly and time-consuming. Add to that, it can be challenging to keep up with ever-changing compliance regulations and relevant court rulings, but doing so is necessary in order to avoid making costly mistakes. Fortunately,… ------------------------- # Top 5 Features to Look for in Property Management Training > Property management training is essential, but it’s only worthwhile if employees actually grasp and retain the material. For the most effective training, look for all these features: Compact Course Modules On-the-job training means constant stops and starts. To compensate for… Important notes: - Published on: 2017-05-25 15:51:38 - Category: Posts - [Top 5 Features to Look for in Property Management Training](https://gracehill.com/blog/top-5-features-to-look-for-in-property-management-training/): Property management training is essential, but it’s only worthwhile if employees actually grasp and retain the material. For the most effective training, look for all these features: Compact Course Modules On-the-job training means constant stops and starts. To compensate for… ------------------------- # Realync ROI Calculator – Claude Test > realync A Grace Hill Company What's the ROI in Realync? See how peer operators convert more prospects into leases using Realync's video engagement platform. Configure your portfolio Operator type Mixed Fee manager Owner / manager Select your operator category Total… Important notes: - Published on: 2026-05-06 15:27:13 - Category: Pages - [Realync ROI Calculator – Claude Test](https://gracehill.com/realync-roi-calculator-claude-test/): realync A Grace Hill Company What's the ROI in Realync? See how peer operators convert more prospects into leases using Realync's video engagement platform. Configure your portfolio Operator type Mixed Fee manager Owner / manager Select your operator category Total… ------------------------- # Marketing Calculator – Annual and Save Savings > [Calculator id='6'] * Average # of Properties for Grace Hill Clients** Most common combination of Annual Mystery Shops Important notes: - Published on: 2024-04-04 17:09:21 - Category: Pages - [Marketing Calculator – Annual and Save Savings](https://gracehill.com/marketing-calculator-annual-and-save-savings/): [Calculator id='6'] * Average # of Properties for Grace Hill Clients** Most common combination of Annual Mystery Shops ------------------------- # Employee Turnover Cost Calculator > [Calculator id='1'] 1 The average rental housing employee turnover rate is 32.72 The average cost per hire is $4700 Important notes: - Published on: 2023-11-03 12:08:22 - Category: Pages - [Employee Turnover Cost Calculator](https://gracehill.com/employee-turnover-cost-calculator/): [Calculator id='1'] 1 The average rental housing employee turnover rate is 32.72 The average cost per hire is $4700 ------------------------- # Calculators > This is the code for the employee calculator [[Calculator id='1']] [Calculator id='1'] This is the code for the employee calculator [[Calculator id='2']] [Calculator id='2'] 1 https://www.naahq.org/employee-engagement 2 https://www.zippia.com/advice/cost-of-hiring-statistics-average-cost-per-hire/) Important notes: - Published on: 2023-10-02 11:14:18 - Category: Pages - [Calculators](https://gracehill.com/calculators/): This is the code for the employee calculator [[Calculator id='1']] [Calculator id='1'] This is the code for the employee calculator [[Calculator id='2']] [Calculator id='2'] 1 https://www.naahq.org/employee-engagement 2 https://www.zippia.com/advice/cost-of-hiring-statistics-average-cost-per-hire/) ------------------------- # ROI Calculator – Test > Realync ROI Calculator Loading data.. Failed to load data. Please refresh the page or contact support. Operator Type 🏢 Select operator type Fee Manager Mixed Owner/Manager Total Properties # ⚠️ No data available for this operator type and property range.… Important notes: - Published on: 2026-05-11 13:31:29 - Category: Pages - [ROI Calculator – Test](https://gracehill.com/roi-calculator-test/): Realync ROI Calculator Loading data.. Failed to load data. Please refresh the page or contact support. Operator Type 🏢 Select operator type Fee Manager Mixed Owner/Manager Total Properties # ⚠️ No data available for this operator type and property range.… ------------------------- # Cycle of Improvement Cost Savings Calculator > [Calculator id='9'] Based on National Average Turn Cost of $4000 provided by Multifamily Insiders. (Includes estimates for lost rent, maintenance/repairs, personnel, and marketing costs) Important notes: - Published on: 2024-12-04 15:42:24 - Category: Pages - [Cycle of Improvement Cost Savings Calculator](https://gracehill.com/cycle-calculator/): [Calculator id='9'] Based on National Average Turn Cost of $4000 provided by Multifamily Insiders. (Includes estimates for lost rent, maintenance/repairs, personnel, and marketing costs) ------------------------- # Resident Turnover Savings Calculator > [Calculator id='2'] 1 The average resident turnover rate is 46.9 2 Losing a resident costs an average of $4000 per unit Important notes: - Published on: 2023-10-24 09:22:33 - Category: Pages - [Resident Turnover Savings Calculator](https://gracehill.com/resident-turnover-savings-calculator/): [Calculator id='2'] 1 The average resident turnover rate is 46.9 2 Losing a resident costs an average of $4000 per unit ------------------------- # Careers – Grace Hill > Are you ready for your next adventure? At Grace Hill, our mission is simple: To help owners and operators elevate property performance and improve employee performance with industry-leading training, policy, and assessment solutions. If you have a passion for technology… Important notes: - Published on: 2023-04-26 12:56:35 - Category: Pages - [Careers – Grace Hill](https://gracehill.com/careers/): Are you ready for your next adventure? At Grace Hill, our mission is simple: To help owners and operators elevate property performance and improve employee performance with industry-leading training, policy, and assessment solutions. If you have a passion for technology… ------------------------- # Partnerships – Grace Hill > Grace Hill Partnerships Together, we can drive performance, expand our reach, and create a greater impact in the real estate industry. Become a Partner Ways We Partner We work with a wide range of partners to create more value for… Important notes: - Published on: 2023-05-17 12:11:47 - Category: Pages - [Partnerships – Grace Hill](https://gracehill.com/partnerships/): Grace Hill Partnerships Together, we can drive performance, expand our reach, and create a greater impact in the real estate industry. Become a Partner Ways We Partner We work with a wide range of partners to create more value for… ------------------------- # Protected: Protected: Gated Page Test > Test Gated Page Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam posuere dolor eget ornare euismod. Suspendisse mollis lacus quis nibh pulvinar, id ultrices mi lobortis. Proin aliquet velit et condimentum pretium. Donec id lacinia lectus, sed venenatis quam.… Important notes: - Published on: 2025-07-21 06:08:05 - Category: Pages - [Protected: Protected: Gated Page Test](https://gracehill.com/gated-page-test/): Test Gated Page Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam posuere dolor eget ornare euismod. Suspendisse mollis lacus quis nibh pulvinar, id ultrices mi lobortis. Proin aliquet velit et condimentum pretium. Donec id lacinia lectus, sed venenatis quam.… ------------------------- # About Grace Hill > We Help Real Estate Owners & Operators Preview text Our Story Over 2,800 businesses (and counting) choose Grace Hill for training, policy, survey, mystery shopping, reputation management, and virtual leasing and video tools. Why? The answer is simple. Our technology… Important notes: - Published on: 2023-03-22 17:55:36 - Category: Pages - [About Grace Hill](https://gracehill.com/about-us/): We Help Real Estate Owners & Operators Preview text Our Story Over 2,800 businesses (and counting) choose Grace Hill for training, policy, survey, mystery shopping, reputation management, and virtual leasing and video tools. Why? The answer is simple. Our technology… ------------------------- # Home test page > We Live (+love) this stuff. Making an Impact with Real Estate Technology Trusted training, policies, surveys, mystery shopping, and reputation management solutions. BENEFITS Improve Performance. Reduce Risk. Retain Talent. With Grace Hill you can combine best-in-class training and policy manuals… Important notes: - Published on: 2023-07-20 16:43:36 - Category: Pages - [Home test page](https://gracehill.com/home-test-page/): We Live (+love) this stuff. Making an Impact with Real Estate Technology Trusted training, policies, surveys, mystery shopping, and reputation management solutions. BENEFITS Improve Performance. Reduce Risk. Retain Talent. With Grace Hill you can combine best-in-class training and policy manuals… ------------------------- # Private: Private: Private: Home – DRAFT EXAMPLE > We Help Real Estate Owners & Operators Preview text Your team deserves trusted training, policies, surveys, mystery shopping, and reputation management solutions. Help Improve My Company Performance We understand your unique challenges. The real estate market changes quickly, so you… Important notes: - Published on: 2024-05-02 20:55:01 - Category: Pages - [Private: Private: Private: Home – DRAFT EXAMPLE](https://gracehill.com/home-draft-example/): We Help Real Estate Owners & Operators Preview text Your team deserves trusted training, policies, surveys, mystery shopping, and reputation management solutions. Help Improve My Company Performance We understand your unique challenges. The real estate market changes quickly, so you… ------------------------- # Private: Homepage New 2026 >               Important notes: - Published on: 2026-02-03 05:11:58 - Category: Pages - [Private: Homepage New 2026](https://gracehill.com/new-homepage-2026/):               ------------------------- # Homepage New > Real Estate Technology That Improves   Request a Demo View All Solutions Know Someone Making a Difference? Each year Grace Hill recognizes individuals at our client companies who go above and beyond to help others and make a difference in… Important notes: - Published on: 2024-09-23 06:19:43 - Category: Pages - [Homepage New](https://gracehill.com/): Real Estate Technology That Improves   Request a Demo View All Solutions Know Someone Making a Difference? Each year Grace Hill recognizes individuals at our client companies who go above and beyond to help others and make a difference in… ------------------------- # Home > We Live (+love) this stuff. Making an Impact with Real Estate Technology Trusted training, policies, surveys, mystery shopping, and reputation management solutions.   SOLUTIONS Improve Performance. Reduce Risk. Retain Talent. With Grace Hill you can combine best-in-class training and policy… Important notes: - Published on: 2023-02-01 08:55:24 - Category: Pages - [Home](https://gracehill.com/gracehill/): We Live (+love) this stuff. Making an Impact with Real Estate Technology Trusted training, policies, surveys, mystery shopping, and reputation management solutions.   SOLUTIONS Improve Performance. Reduce Risk. Retain Talent. With Grace Hill you can combine best-in-class training and policy… ------------------------- # Resident Survey Programs for Multifamily Property Management Professionals > Resident Survey Programs for Multifamily Property Management Professionals Comprehensive survey tools and actionable insights for the multifamily property management industry. Request Demo Industry Tested and Approved For nearly four decades, KingsleySurveys has served the real estate industry, surveying multifamily communities… Important notes: - Published on: 2023-12-18 17:30:35 - Category: Pages - [Resident Survey Programs for Multifamily Property Management Professionals](https://gracehill.com/solutions/satisfaction-surveys/multifamily/): Resident Survey Programs for Multifamily Property Management Professionals Comprehensive survey tools and actionable insights for the multifamily property management industry. Request Demo Industry Tested and Approved For nearly four decades, KingsleySurveys has served the real estate industry, surveying multifamily communities… ------------------------- # Surveys Multifamily – Adwords New > Survey Programs for Multifamily Property Management Professionals Comprehensive survey tools and actionable insights for the multifamily property management industry. For nearly four decades, KingsleySurveys has served the real estate industry, surveying multifamily communities and their residents, prospective residents, and company… Important notes: - Published on: 2022-11-01 16:26:22 - Category: Pages - [Surveys Multifamily – Adwords New](https://gracehill.com/multifamily-surveys/adwords/new/): Survey Programs for Multifamily Property Management Professionals Comprehensive survey tools and actionable insights for the multifamily property management industry. For nearly four decades, KingsleySurveys has served the real estate industry, surveying multifamily communities and their residents, prospective residents, and company… ------------------------- # Commercial Surveys and Trusted Industry Benchmarks BOMA Ads > Commercial Surveys and Trusted Industry Benchmarks Effectively launch surveys designed specifically for commercial real estate, including office, industrial, medical and retail sectors. Work with CRE experts to improve your portfolio performance. KingsleySurveys has been trusted by CRE organizations for 35… Important notes: - Published on: 2023-07-25 11:18:14 - Category: Pages - [Commercial Surveys and Trusted Industry Benchmarks BOMA Ads](https://gracehill.com/tenant-satisfaction-surveys/commercial/boma/): Commercial Surveys and Trusted Industry Benchmarks Effectively launch surveys designed specifically for commercial real estate, including office, industrial, medical and retail sectors. Work with CRE experts to improve your portfolio performance. KingsleySurveys has been trusted by CRE organizations for 35… ------------------------- # Commercial Surveys and Trusted Industry Benchmarks > Commercial Surveys and Trusted Industry Benchmarks Effectively launch surveys designed specifically for commercial real estate, including office, industrial, medical and retail sectors. Launch a Survey Now Work with CRE experts to improve your portfolio performance. KingsleySurveys from Grace Hill has… Important notes: - Published on: 2023-07-18 15:06:59 - Category: Pages - [Commercial Surveys and Trusted Industry Benchmarks](https://gracehill.com/tenant-satisfaction-surveys/commercial/): Commercial Surveys and Trusted Industry Benchmarks Effectively launch surveys designed specifically for commercial real estate, including office, industrial, medical and retail sectors. Launch a Survey Now Work with CRE experts to improve your portfolio performance. KingsleySurveys from Grace Hill has… ------------------------- # Celebrate With Grace Hill Webinar Promotion > It's Time To Celebrate! Enter to win our Getaway Giveaway by attending any Grace Hill webinarbetween now and December 19, 2024! The Winner Will Be Announced December 20th! As the NAA Supplier of the Year award winner, we're feeling extra… Important notes: - Published on: 2024-10-16 13:18:25 - Category: Pages - [Celebrate With Grace Hill Webinar Promotion](https://gracehill.com/its-time-to-celebrate-with-grace-hill/): It's Time To Celebrate! Enter to win our Getaway Giveaway by attending any Grace Hill webinarbetween now and December 19, 2024! The Winner Will Be Announced December 20th! As the NAA Supplier of the Year award winner, we're feeling extra… ------------------------- # Transform Your Workplace Culture With Employee Surveys LP > Transform Your Workplace Culture With Employee Surveys Keep your finger on the pulse of employee sentiment with our new engagement program! Employee turnover is a critical concern for multifamily and commercial real estate companies. When employees leave, it can cause… Important notes: - Published on: 2023-10-10 13:02:47 - Category: Pages - [Transform Your Workplace Culture With Employee Surveys LP](https://gracehill.com/transform-your-workplace-culture-with-employee-surveys/): Transform Your Workplace Culture With Employee Surveys Keep your finger on the pulse of employee sentiment with our new engagement program! Employee turnover is a critical concern for multifamily and commercial real estate companies. When employees leave, it can cause… ------------------------- # Surveys – Commercial Adwords New > Commercial Surveys and Trusted Industry Benchmarks Effectively launch surveys designed specifically for commercial real estate, including office, industrial, medical and retail sectors. Talk To A Survey Expert Now KingsleySurveys has been trusted by CRE organizations for 35 years. We understand… Important notes: - Published on: 2023-12-04 17:47:58 - Category: Pages - [Surveys – Commercial Adwords New](https://gracehill.com/surveys-commercial/adwords/new/): Commercial Surveys and Trusted Industry Benchmarks Effectively launch surveys designed specifically for commercial real estate, including office, industrial, medical and retail sectors. Talk To A Survey Expert Now KingsleySurveys has been trusted by CRE organizations for 35 years. We understand… ------------------------- # Commercial Surveys and Trusted Industry Benchmarks > Commercial Surveys and Trusted Industry Benchmarks Effectively launch surveys designed specifically for commercial real estate, including office, industrial, medical, and retail sectors. Request a Demo Work with CRE experts to improve your portfolio performance. KingsleySurveys has been trusted by CRE… Important notes: - Published on: 2022-10-31 15:55:36 - Category: Pages - [Commercial Surveys and Trusted Industry Benchmarks](https://gracehill.com/solutions/satisfaction-surveys/commercial/): Commercial Surveys and Trusted Industry Benchmarks Effectively launch surveys designed specifically for commercial real estate, including office, industrial, medical, and retail sectors. Request a Demo Work with CRE experts to improve your portfolio performance. KingsleySurveys has been trusted by CRE… ------------------------- # Grace Hill Impact Award Hero Terms and Conditions > Impact Hero Terms & Conditions PLEASE READ THE GRACE HILL IMPACT HERO AWARD TERMS AND CONDITIONS BELOW. BY SUBMITTING A NOMINATION, YOU FULLY AND UNCONDITIONALLY AGREE TO AND ACCEPT THESE TERMS AND CONDITIONS. Eligibility: You must be eighteen (18) or… Important notes: - Published on: 2023-05-24 15:36:38 - Category: Pages - [Grace Hill Impact Award Hero Terms and Conditions](https://gracehill.com/grace-hill-impact-hero-terms-and-conditions/): Impact Hero Terms & Conditions PLEASE READ THE GRACE HILL IMPACT HERO AWARD TERMS AND CONDITIONS BELOW. BY SUBMITTING A NOMINATION, YOU FULLY AND UNCONDITIONALLY AGREE TO AND ACCEPT THESE TERMS AND CONDITIONS. Eligibility: You must be eighteen (18) or… ------------------------- # Book A Discovery Call Today > Grace Hill Book a Meeting Please reserve a time for a personalized meeting with Grace Hill. Secure My Meeting Time In the meantime, check out a few client testimonials and learn more about Grace Hill's suite of products and solutions. "Grace… Important notes: - Published on: 2022-05-09 11:42:03 - Category: Pages - [Book A Discovery Call Today](https://gracehill.com/book-a-meeting/): Grace Hill Book a Meeting Please reserve a time for a personalized meeting with Grace Hill. Secure My Meeting Time In the meantime, check out a few client testimonials and learn more about Grace Hill's suite of products and solutions. "Grace… ------------------------- # Book a Meeting – Nick Woulfe > Grace Hill Book a Quick Discovery Call Find a convenient time that works for you now. Important notes: - Published on: 2022-05-09 13:05:31 - Category: Pages - [Book a Meeting – Nick Woulfe](https://gracehill.com/book-a-meeting/nick-woulfe/): Grace Hill Book a Quick Discovery Call Find a convenient time that works for you now. ------------------------- # Book a Discovery Call – Alyssa > Grace Hill Book a Quick Discovery Call Find a convenient time that works for you now. Important notes: - Published on: 2022-05-11 16:40:18 - Category: Pages - [Book a Discovery Call – Alyssa](https://gracehill.com/book-a-meeting/alyssa-moody/): Grace Hill Book a Quick Discovery Call Find a convenient time that works for you now. ------------------------- # 2025 Kingsley Excellence Awards – 100% Club > Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. Properties with a perfect 5.0 overall tenant satisfaction score for two years in… Important notes: - Published on: 2025-01-27 17:07:23 - Category: Pages - [2025 Kingsley Excellence Awards – 100% Club](https://gracehill.com/kingsley-excellence-awards/2025/commercial-100-club/): Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. Properties with a perfect 5.0 overall tenant satisfaction score for two years in… ------------------------- # 2025 Kingsley Excellence Awards – 100% Club > Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. Properties with a perfect 5.0 overall tenant satisfaction score for two years in… Important notes: - Published on: 2025-02-10 15:30:39 - Category: Pages - [2025 Kingsley Excellence Awards – 100% Club](https://gracehill.com/kingsley-excellence-awards/2025/commercial-100-club/): Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. Properties with a perfect 5.0 overall tenant satisfaction score for two years in… ------------------------- # 2024 Kingsley Excellence Awards – 100% Club > Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. Properties with a perfect 5.0 overall tenant satisfaction score for two years in… Important notes: - Published on: 2024-02-07 14:00:54 - Category: Pages - [2024 Kingsley Excellence Awards – 100% Club](https://gracehill.com/kingsley-excellence-awards/2024/commercial-100-club/): Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. Properties with a perfect 5.0 overall tenant satisfaction score for two years in… ------------------------- # 2023 Kingsley Excellence Awards – 100% Club > Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. Properties with a perfect 5.0 overall tenant satisfaction score for two years in… Important notes: - Published on: 2023-04-12 17:42:27 - Category: Pages - [2023 Kingsley Excellence Awards – 100% Club](https://gracehill.com/kingsley-excellence-awards/2023-kingsley-excellence-awards-100club/commercial/): Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. Properties with a perfect 5.0 overall tenant satisfaction score for two years in… ------------------------- # 2025 Kingsley Excellence Awards – Top 100 > The Kingsley Excellence Awards recognize the Top 100 individual multifamily properties that achieved outstanding performance the year prior. This award designation offers an opportunity to showcase a community's team and living experience to current and future residents alike. To qualify,… Important notes: - Published on: 2025-01-27 17:05:57 - Category: Pages - [2025 Kingsley Excellence Awards – Top 100](https://gracehill.com/kingsley-excellence-awards/multifamily-top-100/2025/): The Kingsley Excellence Awards recognize the Top 100 individual multifamily properties that achieved outstanding performance the year prior. This award designation offers an opportunity to showcase a community's team and living experience to current and future residents alike. To qualify,… ------------------------- # 2025 Kingsley Excellence Awards – Top 100 > The Kingsley Excellence Awards recognize the Top 100 individual multifamily properties that achieved outstanding performance the year prior. This award designation offers an opportunity to showcase a community's team and living experience to current and future residents alike. To qualify,… Important notes: - Published on: 2025-02-10 15:30:46 - Category: Pages - [2025 Kingsley Excellence Awards – Top 100](https://gracehill.com/kingsley-excellence-awards/multifamily-top-100/2025/): The Kingsley Excellence Awards recognize the Top 100 individual multifamily properties that achieved outstanding performance the year prior. This award designation offers an opportunity to showcase a community's team and living experience to current and future residents alike. To qualify,… ------------------------- # 2024 Kingsley Excellence Awards – Top 100 > The Kingsley Excellence Awards recognize the Top 100 individual multifamily properties that achieved outstanding performance the year prior. This award designation offers an opportunity to showcase a community's team and living experience to current and future residents alike. To qualify,… Important notes: - Published on: 2024-02-02 18:37:34 - Category: Pages - [2024 Kingsley Excellence Awards – Top 100](https://gracehill.com/kingsley-excellence-awards/multifamily-top-100/2024/): The Kingsley Excellence Awards recognize the Top 100 individual multifamily properties that achieved outstanding performance the year prior. This award designation offers an opportunity to showcase a community's team and living experience to current and future residents alike. To qualify,… ------------------------- # 2023 Kingsley Excellence Awards – Top 100 > The Kingsley Excellence Awards recognize the Top 100 individual multifamily properties that achieved outstanding performance the year prior. This award designation offers an opportunity to showcase a community's team and living experience to current and future residents alike. To qualify,… Important notes: - Published on: 2023-02-08 10:22:25 - Category: Pages - [2023 Kingsley Excellence Awards – Top 100](https://gracehill.com/kingsley-excellence-awards/top-100/2023/): The Kingsley Excellence Awards recognize the Top 100 individual multifamily properties that achieved outstanding performance the year prior. This award designation offers an opportunity to showcase a community's team and living experience to current and future residents alike. To qualify,… ------------------------- # 2024 Ellis Customer Experience Best in Class Awards > The prestigious Ellis Customer Experience Best in Class Awards have been a staple in measuring resident satisfaction in multifamily for 10 years. The award is presented to the top 10% of communities based on results of resident surveys conducted across… Important notes: - Published on: 2025-01-27 17:34:55 - Category: Pages - [2024 Ellis Customer Experience Best in Class Awards](https://gracehill.com/ellis-customer-experience-best-in-class-awards/2024/): The prestigious Ellis Customer Experience Best in Class Awards have been a staple in measuring resident satisfaction in multifamily for 10 years. The award is presented to the top 10% of communities based on results of resident surveys conducted across… ------------------------- # 2024 Ellis Customer Experience Best in Class Awards > The prestigious Ellis Customer Experience Best in Class Awards have been a staple in measuring resident satisfaction in multifamily for over 10 years. The award is presented to the top 10% of communities based on results of resident surveys conducted… Important notes: - Published on: 2025-02-10 15:30:13 - Category: Pages - [2024 Ellis Customer Experience Best in Class Awards](https://gracehill.com/ellis-customer-experience-best-in-class-awards/2024/): The prestigious Ellis Customer Experience Best in Class Awards have been a staple in measuring resident satisfaction in multifamily for over 10 years. The award is presented to the top 10% of communities based on results of resident surveys conducted… ------------------------- # 2023 Ellis Customer Experience Best in Class Awards > The prestigious Ellis Customer Experience Best in Class Awards have been a staple in measuring resident satisfaction in multifamily for 10 years. The award is presented to the top 10% of communities based on results of resident surveys conducted across… Important notes: - Published on: 2024-01-30 17:16:56 - Category: Pages - [2023 Ellis Customer Experience Best in Class Awards](https://gracehill.com/ellis-customer-experience-best-in-class-awards/2023/): The prestigious Ellis Customer Experience Best in Class Awards have been a staple in measuring resident satisfaction in multifamily for 10 years. The award is presented to the top 10% of communities based on results of resident surveys conducted across… ------------------------- # 2025 Kingsley Excellence Awards – Elite 5 – Commercial > Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. The Elite 5 further recognizes the top CRE organizations with the highest overall… Important notes: - Published on: 2025-01-27 16:30:59 - Category: Pages - [2025 Kingsley Excellence Awards – Elite 5 – Commercial](https://gracehill.com/kingsley-excellence-awards/elite5-club/2025/commercial/): Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. The Elite 5 further recognizes the top CRE organizations with the highest overall… ------------------------- # 2025 Kingsley Excellence Awards – Elite 5 – Commercial > Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. The Elite 5 further recognizes the top CRE organizations with the highest overall… Important notes: - Published on: 2025-02-10 15:30:57 - Category: Pages - [2025 Kingsley Excellence Awards – Elite 5 – Commercial](https://gracehill.com/kingsley-excellence-awards/elite5-club/2025/commercial/): Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. The Elite 5 further recognizes the top CRE organizations with the highest overall… ------------------------- # 2024 Kingsley Excellence Awards – Elite 5 – Commercial > Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. The Elite 5 further recognizes the top CRE organizations with the highest overall… Important notes: - Published on: 2024-02-02 13:16:16 - Category: Pages - [2024 Kingsley Excellence Awards – Elite 5 – Commercial](https://gracehill.com/kingsley-excellence-awards/elite5-club/2024/commercial/): Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. The Elite 5 further recognizes the top CRE organizations with the highest overall… ------------------------- # 2023 Kingsley Excellence Awards – Elite 5 – Commercial > Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. The Elite 5 further recognizes the top CRE organizations with the highest overall… Important notes: - Published on: 2023-04-11 18:41:34 - Category: Pages - [2023 Kingsley Excellence Awards – Elite 5 – Commercial](https://gracehill.com/kingsley-excellence-awards/2023-kingsley-excellence-awards-elite-5/commercial/): Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. The Elite 5 further recognizes the top CRE organizations with the highest overall… ------------------------- # 2025 Kingsley Excellence Awards – Elite 5 Multifamily > The Kingsley Excellence Awards is a listing of the top properties in the Multifamily rental space. The Kingsley Excellence Elite 5 goes further to recognize the five top-performing multifamily companies across Grace Hill's three main client tiers: Tier 1 >30K… Important notes: - Published on: 2025-01-27 17:04:18 - Category: Pages - [2025 Kingsley Excellence Awards – Elite 5 Multifamily](https://gracehill.com/kingsley-excellence-awards/elite-5/2025/multifamily/): The Kingsley Excellence Awards is a listing of the top properties in the Multifamily rental space. The Kingsley Excellence Elite 5 goes further to recognize the five top-performing multifamily companies across Grace Hill's three main client tiers: Tier 1 >30K… ------------------------- # 2025 Kingsley Excellence Awards – Elite 5 Multifamily > The Kingsley Excellence Awards is a listing of the top properties in the Multifamily rental space. The Kingsley Excellence Elite 5 goes further to recognize the five top-performing multifamily companies across Grace Hill's three main client tiers: Tier 1 >30K… Important notes: - Published on: 2025-02-10 15:30:38 - Category: Pages - [2025 Kingsley Excellence Awards – Elite 5 Multifamily](https://gracehill.com/kingsley-excellence-awards/elite-5/2025/multifamily/): The Kingsley Excellence Awards is a listing of the top properties in the Multifamily rental space. The Kingsley Excellence Elite 5 goes further to recognize the five top-performing multifamily companies across Grace Hill's three main client tiers: Tier 1 >30K… ------------------------- # 2024 Kingsley Excellence Awards – Elite 5 Multifamily > The Kingsley Excellence Awards is a listing of the top properties in the Multifamily rental space. The Kingsley Excellence Elite 5 goes further to recognize the five top-performing multifamily companies across Grace Hill's three main client tiers: Tier 1 >30K… Important notes: - Published on: 2024-02-02 15:57:36 - Category: Pages - [2024 Kingsley Excellence Awards – Elite 5 Multifamily](https://gracehill.com/kingsley-excellence-awards/elite-5/2024/multifamily/): The Kingsley Excellence Awards is a listing of the top properties in the Multifamily rental space. The Kingsley Excellence Elite 5 goes further to recognize the five top-performing multifamily companies across Grace Hill's three main client tiers: Tier 1 >30K… ------------------------- # 2023 Kingsley Excellence Awards – Elite 5 > The Kingsley Excellence Awards is a listing of the Top 100 Properties in the Multifamily rental space. The Kingsley Excellence Elite 5 goes further to recognize the five top-performing multifamily companies across Grace Hill's three main client tiers: Tier 1… Important notes: - Published on: 2023-02-08 10:22:46 - Category: Pages - [2023 Kingsley Excellence Awards – Elite 5](https://gracehill.com/kingsley-excellence-awards/elite-5/2023/): The Kingsley Excellence Awards is a listing of the Top 100 Properties in the Multifamily rental space. The Kingsley Excellence Elite 5 goes further to recognize the five top-performing multifamily companies across Grace Hill's three main client tiers: Tier 1… ------------------------- # Grace Hill Excellence and Kingsley Excellence Awards > Grace Hill Excellence & Kingsley Excellence Awards Recognizing the top performing properties and companies in real estate management. View 2026 Winners FAQs Showcase your properties and celebrate top performance with the industry's most prestigious awards! Each year, Grace Hill recognizes… Important notes: - Published on: 2022-03-31 15:09:40 - Category: Pages - [Grace Hill Excellence and Kingsley Excellence Awards](https://gracehill.com/excellence-awards/): Grace Hill Excellence & Kingsley Excellence Awards Recognizing the top performing properties and companies in real estate management. View 2026 Winners FAQs Showcase your properties and celebrate top performance with the industry's most prestigious awards! Each year, Grace Hill recognizes… ------------------------- # Kingsley Excellence Awards – Q4 25 CRE End of Year Push LP > Kingsley Excellence Awards Recognizing the top performing properties and companies in real estate management. View 2025 Winners Showcase your properties and celebrate top performance with a Kingsley Excellence Award! Each year, Grace Hill recognizes individual properties and companies with the… Important notes: - Published on: 2025-10-31 11:57:46 - Category: Pages - [Kingsley Excellence Awards – Q4 25 CRE End of Year Push LP](https://gracehill.com/commercial-kingsley-excellence-awards/): Kingsley Excellence Awards Recognizing the top performing properties and companies in real estate management. View 2025 Winners Showcase your properties and celebrate top performance with a Kingsley Excellence Award! Each year, Grace Hill recognizes individual properties and companies with the… ------------------------- # Solutions Suite/AdWords > The industry's most trusted policy, training, and assessment solutions.  Grace Hill has provided trusted real estate technology for nearly 25 years. Our policy, training, and assessment solutions help increase resident and tenant renewals, reduce operating risk, and improve net operating… Important notes: - Published on: 2023-01-31 18:32:01 - Category: Pages - [Solutions Suite/AdWords](https://gracehill.com/solutions-suite/adwords/): The industry's most trusted policy, training, and assessment solutions.  Grace Hill has provided trusted real estate technology for nearly 25 years. Our policy, training, and assessment solutions help increase resident and tenant renewals, reduce operating risk, and improve net operating… ------------------------- # QR Code Solutions Suite > The industry's most trusted policy, training, and assessment solutions.  Grace Hill has provided trusted real estate technology for nearly 25 years. Our policy, training, and assessment solutions help increase resident and tenant renewals, reduce operating risk, and improve net operating… Important notes: - Published on: 2023-05-30 12:39:51 - Category: Pages - [QR Code Solutions Suite](https://gracehill.com/solutions-suite/qr-code/): The industry's most trusted policy, training, and assessment solutions.  Grace Hill has provided trusted real estate technology for nearly 25 years. Our policy, training, and assessment solutions help increase resident and tenant renewals, reduce operating risk, and improve net operating… ------------------------- # Industry Leading Courses – Google Ads > Certified Property Management Training Access online courses designed to improve team performance, resident satisfaction, and occupancy rates. Request Demo Your Team Deserves Better Training Learning and development are critical to the success of all properties in the multifamily industry. Grace… Important notes: - Published on: 2023-12-08 17:39:44 - Category: Pages - [Industry Leading Courses – Google Ads](https://gracehill.com/property-management-online-courses/): Certified Property Management Training Access online courses designed to improve team performance, resident satisfaction, and occupancy rates. Request Demo Your Team Deserves Better Training Learning and development are critical to the success of all properties in the multifamily industry. Grace… ------------------------- # Industry Leading Courses and Content > Certified Property Management Training and Policy Content Access online courses and policy content designed to improve team performance, resident satisfaction, and occupancy rates. Request a Demo Your Team Deserves Better Training Learning and development are critical to the success of… Important notes: - Published on: 2023-08-02 16:16:08 - Category: Pages - [Industry Leading Courses and Content](https://gracehill.com/property-management-online-courses-and-policy-content/): Certified Property Management Training and Policy Content Access online courses and policy content designed to improve team performance, resident satisfaction, and occupancy rates. Request a Demo Your Team Deserves Better Training Learning and development are critical to the success of… ------------------------- # Solutions Revyse > Technology That Powers Up Your Performance We offer industry-specific solutions to ensure compliance, boost satisfaction, retain talent, and increase occupancy. Request a Demo Over 2,000 businesses (and counting) choose Grace Hill for training, policy, survey, mystery shopping, reputation management, and… Important notes: - Published on: 2023-09-12 11:48:16 - Category: Pages - [Solutions Revyse](https://gracehill.com/solutions/revyse/): Technology That Powers Up Your Performance We offer industry-specific solutions to ensure compliance, boost satisfaction, retain talent, and increase occupancy. Request a Demo Over 2,000 businesses (and counting) choose Grace Hill for training, policy, survey, mystery shopping, reputation management, and… ------------------------- # Solutions – Adwords New > Grace Hill has provided trusted real estate technology for nearly 25 years. Our solutions help increase resident and tenant renewals, reduce operating risk, and improve net operating income (NOI). We are passionate about the industry and have the real-world experience… Important notes: - Published on: 2023-12-04 18:50:50 - Category: Pages - [Solutions – Adwords New](https://gracehill.com/solutions/adwords/new/): Grace Hill has provided trusted real estate technology for nearly 25 years. Our solutions help increase resident and tenant renewals, reduce operating risk, and improve net operating income (NOI). We are passionate about the industry and have the real-world experience… ------------------------- # Q1 26 PerformanceHQ LinkedIn Ads > Manage training, surveys, policies, reputation, and insights in one centralized performance platform. Connected Data, One Platform Operators battle rising expectations, tighter margins, and pressure to optimize property performance. Grace Hill's award-winning PerformanceHQ platform brings your training, policies, surveys, reputation management,… Important notes: - Published on: 2025-09-23 16:58:42 - Category: Pages - [Q1 26 PerformanceHQ LinkedIn Ads](https://gracehill.com/performancehq-centralized-platform/): Manage training, surveys, policies, reputation, and insights in one centralized performance platform. Connected Data, One Platform Operators battle rising expectations, tighter margins, and pressure to optimize property performance. Grace Hill's award-winning PerformanceHQ platform brings your training, policies, surveys, reputation management,… ------------------------- # PerformanceHQ InApp Cross-Sell LP – All Solutions > Manage training, surveys, policies, reputation, and insights in one centralized performance platform. Request a Demo Where Performance, People, and Property Insights Align Grace Hill's powerful solutions work together in PerformanceHQ to give you a single source of truth, helping you… Important notes: - Published on: 2025-08-07 16:24:42 - Category: Pages - [PerformanceHQ InApp Cross-Sell LP – All Solutions](https://gracehill.com/solutions/performancehq/): Manage training, surveys, policies, reputation, and insights in one centralized performance platform. Request a Demo Where Performance, People, and Property Insights Align Grace Hill's powerful solutions work together in PerformanceHQ to give you a single source of truth, helping you… ------------------------- # Solutions Suite Demo Request > Connected Data. One Platform. Unify your solutions with clear dashboards and AI-driven insights you can act on. PerformanceHQ centralizes insights to boost satisfaction, retain talent, and increase occupancy. Learn More Ready to get your team on the path to excellence?… Important notes: - Published on: 2026-01-14 21:41:16 - Category: Pages - [Solutions Suite Demo Request](https://gracehill.com/adminhq/solutions-suite/demo-request/): Connected Data. One Platform. Unify your solutions with clear dashboards and AI-driven insights you can act on. PerformanceHQ centralizes insights to boost satisfaction, retain talent, and increase occupancy. Learn More Ready to get your team on the path to excellence?… ------------------------- # Solutions Suite > Connected Data. One Platform. Unify your solutions with clear dashboards and AI-driven insights you can act on. PerformanceHQ centralizes insights to boost satisfaction, retain talent, and increase occupancy. Request a Demo Develop People. Optimize Performance. Promote Properties. The real estate… Important notes: - Published on: 2022-10-17 16:24:52 - Category: Pages - [Solutions Suite](https://gracehill.com/solutions-suite/): Connected Data. One Platform. Unify your solutions with clear dashboards and AI-driven insights you can act on. PerformanceHQ centralizes insights to boost satisfaction, retain talent, and increase occupancy. Request a Demo Develop People. Optimize Performance. Promote Properties. The real estate… ------------------------- # Request a Demo – Multifamily Portal > Important notes: - Published on: 2023-06-01 16:28:34 - Category: Pages - [Request a Demo – Multifamily Portal](https://gracehill.com/request-a-demo-portal-multifamily/): ------------------------- # Request a Demo – Commercial Portal > Important notes: - Published on: 2023-06-09 14:21:20 - Category: Pages - [Request a Demo – Commercial Portal](https://gracehill.com/request-a-demo-commercial-portal/): ------------------------- # Request a Demo – E2L Course Catalog > Important notes: - Published on: 2023-09-22 14:26:29 - Category: Pages - [Request a Demo – E2L Course Catalog](https://gracehill.com/e2l-course-catalog-request-a-demo/): ------------------------- # Request a Demo/Contact Us – Course Catalog > Important notes: - Published on: 2022-12-21 18:29:37 - Category: Pages - [Request a Demo/Contact Us – Course Catalog](https://gracehill.com/course-catalog-request-a-demo/): ------------------------- # E2L Referral Request a Demo > Are you a current client needing support help? Find answers to common customer-related questions by visiting the support page now.  If you prefer, contact Customer Support by dialing toll-free  866-472-2344. Important notes: - Published on: 2023-05-24 15:38:13 - Category: Pages - [E2L Referral Request a Demo](https://gracehill.com/request-a-demo/e2l/): Are you a current client needing support help? Find answers to common customer-related questions by visiting the support page now.  If you prefer, contact Customer Support by dialing toll-free  866-472-2344. ------------------------- # Request a Demo Meeting Confirmation Small Business > Fill out the form below to confirm a day and time to meet for a demo now. Are you a current client needing support help? Find answers to common customer-related questions by visiting the support page now.  If you prefer,… Important notes: - Published on: 2024-02-13 15:33:32 - Category: Pages - [Request a Demo Meeting Confirmation Small Business](https://gracehill.com/request-a-demo-meeting-time-confirmation/): Fill out the form below to confirm a day and time to meet for a demo now. Are you a current client needing support help? Find answers to common customer-related questions by visiting the support page now.  If you prefer,… ------------------------- # Request a Demo Test > Fill out the form to request a demo now. Are you a current client needing support help? Find answers to common customer-related questions such product login help by visiting the support page now. If you prefer, contact Customer Support by dialing… Important notes: - Published on: 2024-09-10 15:09:34 - Category: Pages - [Request a Demo Test](https://gracehill.com/request-a-demo-test/): Fill out the form to request a demo now. Are you a current client needing support help? Find answers to common customer-related questions such product login help by visiting the support page now. If you prefer, contact Customer Support by dialing… ------------------------- # Request a Demo > Need customer support help? Click Here for Customer Support Become A Mystery Shopper Apply to Become A Mystery Shopper Fill out the form below to request a sales demo. Are you a current client needing support help? Find answers to… Important notes: - Published on: 2021-08-30 09:33:06 - Category: Pages - [Request a Demo](https://gracehill.com/request-a-demo/): Need customer support help? Click Here for Customer Support Become A Mystery Shopper Apply to Become A Mystery Shopper Fill out the form below to request a sales demo. Are you a current client needing support help? Find answers to… ------------------------- # Review Page > Important notes: - Published on: 2021-12-01 14:41:04 - Category: Pages - [Review Page](https://gracehill.com/review-page/): ------------------------- # NCP Conference Speakers > NCP Conference   Jenny DeSilva DeSilva Housing Group Ms. DeSilva has over 22 years of experience in affordable housing and is a recognized industry compliance expert with extensive consulting and training knowledge in HUD's Multifamily Housing programs. Ms. DeSilva began… Important notes: - Published on: 2022-03-04 18:11:50 - Category: Pages - [NCP Conference Speakers](https://gracehill.com/ncp-conference/speakers/): NCP Conference   Jenny DeSilva DeSilva Housing Group Ms. DeSilva has over 22 years of experience in affordable housing and is a recognized industry compliance expert with extensive consulting and training knowledge in HUD's Multifamily Housing programs. Ms. DeSilva began… ------------------------- # Hotel Information > Performance Summit People • Property • Potential Performance Summit HeadquartersThe Westin Denver Downtown1672 Lawrence StreetDenver, Colorado 80202 Rooms With a View With spectacular vistas of the majestic Rocky Mountains around every corner, the upscale Westin Denver Downtown sets the stage… Important notes: - Published on: 2021-07-07 19:47:16 - Category: Pages - [Hotel Information](https://gracehill.com/performance-summit/hotel-information/): Performance Summit People • Property • Potential Performance Summit HeadquartersThe Westin Denver Downtown1672 Lawrence StreetDenver, Colorado 80202 Rooms With a View With spectacular vistas of the majestic Rocky Mountains around every corner, the upscale Westin Denver Downtown sets the stage… ------------------------- # NCP Conference Home Page > NCP Conference Change your altitude. Change your attitude. It's amazing what two days of industry inspiration can do! Find out first-hand at the Grace Hill 2022 NCP Conference in the mile-high city, destined to motivate you and your team to… Important notes: - Published on: 2022-03-04 18:17:47 - Category: Pages - [NCP Conference Home Page](https://gracehill.com/ncp-conference/): NCP Conference Change your altitude. Change your attitude. It's amazing what two days of industry inspiration can do! Find out first-hand at the Grace Hill 2022 NCP Conference in the mile-high city, destined to motivate you and your team to… ------------------------- # Kendall’s Story > A story of hope and encouragement in honor of Breast Cancer Awareness One in eight women will be diagnosed with breast cancer in their lifetime. Kendall Pretzer, CEO at Grace Hill and breast cancer survivor, shares her intimate journey from… Important notes: - Published on: 2021-10-06 03:05:47 - Category: Pages - [Kendall’s Story](https://gracehill.com/kendalls-story/): A story of hope and encouragement in honor of Breast Cancer Awareness One in eight women will be diagnosed with breast cancer in their lifetime. Kendall Pretzer, CEO at Grace Hill and breast cancer survivor, shares her intimate journey from… ------------------------- # PolicyPartner/Adwords > Improve Performance & Compliance Your policies and procedures are only as effective as the system you use to manage them. No more searching through emails or dusting off old binders. PolicyPartner gives everyone instant access to the information they need… Important notes: - Published on: 2023-01-30 17:56:44 - Category: Pages - [PolicyPartner/Adwords](https://gracehill.com/policypartner-compliance/adwords/): Improve Performance & Compliance Your policies and procedures are only as effective as the system you use to manage them. No more searching through emails or dusting off old binders. PolicyPartner gives everyone instant access to the information they need… ------------------------- # Policies – Google Ads > Industry-Specific Policies That Empower Your Team Mitigate risk by ensuring employees can access up-to-date policies at any time, on any device. Request a Demo Improve Performance and Compliance Grace Hill has helped multifamily organizations customize, distribute, and maintain policies for… Important notes: - Published on: 2023-12-04 18:39:29 - Category: Pages - [Policies – Google Ads](https://gracehill.com/policy-management-compliance/): Industry-Specific Policies That Empower Your Team Mitigate risk by ensuring employees can access up-to-date policies at any time, on any device. Request a Demo Improve Performance and Compliance Grace Hill has helped multifamily organizations customize, distribute, and maintain policies for… ------------------------- # Policies in PHQ > The Future of Policy Management Is Here Grace Hill has the technology and expertise you need to customize, distribute, and maintain policies for your entire team! Now, access our trusted policies through PerformanceHQ, Grace Hill's new technology platform, with an… Important notes: - Published on: 2024-03-15 14:34:29 - Category: Pages - [Policies in PHQ](https://gracehill.com/policies-in-performancehq-new-features/): The Future of Policy Management Is Here Grace Hill has the technology and expertise you need to customize, distribute, and maintain policies for your entire team! Now, access our trusted policies through PerformanceHQ, Grace Hill's new technology platform, with an… ------------------------- # Policies in PHQ – Customers > The Future of Policy Management Is Here Now you can access the policies you trust through PerformanceHQ for an unparalleled user experience! Our updated user interface is intuitive to learn and can be accessed from any device. New, advanced features increase employee… Important notes: - Published on: 2024-03-13 17:02:15 - Category: Pages - [Policies in PHQ – Customers](https://gracehill.com/policies-performance-hq/customers/): The Future of Policy Management Is Here Now you can access the policies you trust through PerformanceHQ for an unparalleled user experience! Our updated user interface is intuitive to learn and can be accessed from any device. New, advanced features increase employee… ------------------------- # Regional Manager Handbook – Customers > Provide your regional managers with the tools needed to excel in their roles! Grace Hill's newest policy manual serves as a go-to guide for regional operational topics, including financial reporting, improving Net Operating Income (NOI), contract negotiations, building strong teams,… Important notes: - Published on: 2024-07-08 12:28:06 - Category: Pages - [Regional Manager Handbook – Customers](https://gracehill.com/regional-manager-handbook-lp/customers/): Provide your regional managers with the tools needed to excel in their roles! Grace Hill's newest policy manual serves as a go-to guide for regional operational topics, including financial reporting, improving Net Operating Income (NOI), contract negotiations, building strong teams,… ------------------------- # Regional Manager Handbook > Provide your regional managers with the policies needed to excel in their roles! Grace Hill's policy management solution now includes a new Regional Manager Handbook that serves as a go-to guide for operational topics, including financial reporting, improving Net Operating… Important notes: - Published on: 2024-07-08 10:57:42 - Category: Pages - [Regional Manager Handbook](https://gracehill.com/regional-manager-handbook-lp/): Provide your regional managers with the policies needed to excel in their roles! Grace Hill's policy management solution now includes a new Regional Manager Handbook that serves as a go-to guide for operational topics, including financial reporting, improving Net Operating… ------------------------- # Solutions – Industry-Specific Policies > Industry-Specific Policies That Empower Mitigate risk by ensuring employees can access up-to-date policies at any time, on any device. Request a Demo As a multifamily professional, you know how critical it is to protect your company from unnecessary risk and… Important notes: - Published on: 2022-11-04 13:00:27 - Category: Pages - [Solutions – Industry-Specific Policies](https://gracehill.com/solutions/policy-management-compliance/): Industry-Specific Policies That Empower Mitigate risk by ensuring employees can access up-to-date policies at any time, on any device. Request a Demo As a multifamily professional, you know how critical it is to protect your company from unnecessary risk and… ------------------------- # Blog > The Latest From Grace Hill Explore expert perspectives, industry trends, and proven best practices shaping multifamily and commercial real estate. [facetwp facet="blog_search_bar"] [facetwp facet="blog_filters"] Weeks to Hours: AI Sentiment Analysis (and Why Dialect Matters) Organizations collect thousands of open-ended survey… Important notes: - Published on: 2020-06-24 19:18:52 - Category: Pages - [Blog](https://gracehill.com/blog/): The Latest From Grace Hill Explore expert perspectives, industry trends, and proven best practices shaping multifamily and commercial real estate. [facetwp facet="blog_search_bar"] [facetwp facet="blog_filters"] Weeks to Hours: AI Sentiment Analysis (and Why Dialect Matters) Organizations collect thousands of open-ended survey… ------------------------- # Leadership Council > Join us in molding the future of multifamily talent management.   Explore compelling questions driving change in our industry. The Leadership Council will continually draw on its members to help shape the course of inquiry. Front-of-mind topics today include: Keeping… Important notes: - Published on: 2020-10-08 19:08:43 - Category: Pages - [Leadership Council](https://gracehill.com/leadership-council/): Join us in molding the future of multifamily talent management.   Explore compelling questions driving change in our industry. The Leadership Council will continually draw on its members to help shape the course of inquiry. Front-of-mind topics today include: Keeping… ------------------------- # Validate/MysteryShopping/AdWords > Designed To Deliver Reliable Results See your property and team through the eyes of your prospects and residents with Validate from Grace Hill, an easy-to-administer, discrete mystery shopping program designed specifically for multifamily property managers like you! Backed by 25… Important notes: - Published on: 2023-01-26 19:02:36 - Category: Pages - [Validate/MysteryShopping/AdWords](https://gracehill.com/validate-mystery-shopping/): Designed To Deliver Reliable Results See your property and team through the eyes of your prospects and residents with Validate from Grace Hill, an easy-to-administer, discrete mystery shopping program designed specifically for multifamily property managers like you! Backed by 25… ------------------------- # Mystery Shopping – Google Ads > Multifamily Mystery Shopping Services Get unbiased property evaluations with mystery shopping programs that fit your needs. Interested in becoming a Mystery Shopper? Click here to apply online. Mystery shopping reveals what your prospects really think. When managing a community, you… Important notes: - Published on: 2023-12-04 18:34:34 - Category: Pages - [Mystery Shopping – Google Ads](https://gracehill.com/mystery-shopping-services/): Multifamily Mystery Shopping Services Get unbiased property evaluations with mystery shopping programs that fit your needs. Interested in becoming a Mystery Shopper? Click here to apply online. Mystery shopping reveals what your prospects really think. When managing a community, you… ------------------------- # Solutions – Mystery Shopping > Multifamily Mystery Shopping Get unbiased evaluations with programs that fit your needs. Request a Demo Become a Shopper Mystery shopping reveals what your prospects really think. When managing a community, you want to provide prospective residents with an exceptional and… Important notes: - Published on: 2023-08-24 16:38:22 - Category: Pages - [Solutions – Mystery Shopping](https://gracehill.com/solutions/multifamily-mystery-shopping/): Multifamily Mystery Shopping Get unbiased evaluations with programs that fit your needs. Request a Demo Become a Shopper Mystery shopping reveals what your prospects really think. When managing a community, you want to provide prospective residents with an exceptional and… ------------------------- # KingsleySurveys/Adwords > Turn Insights Into Action The link between resident satisfaction and renewals is undeniable, but gathering accurate data for your properties can be challenging. KingsleySurveys offers comprehensive survey tools and trusted industry benchmarks that have proven to increase property performance and… Important notes: - Published on: 2023-01-30 17:41:02 - Category: Pages - [KingsleySurveys/Adwords](https://gracehill.com/kingsleysurveys/adwords/): Turn Insights Into Action The link between resident satisfaction and renewals is undeniable, but gathering accurate data for your properties can be challenging. KingsleySurveys offers comprehensive survey tools and trusted industry benchmarks that have proven to increase property performance and… ------------------------- # (UNUSED) Realync – LinkedIn Ads > Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Request a Demo Close Leases From Anywhere and Win Over Residents Losing leads to competitors? Struggling to stand… Important notes: - Published on: 2025-03-20 12:22:52 - Category: Pages - [(UNUSED) Realync – LinkedIn Ads](https://gracehill.com/virtual-leasing-and-video-tools-li/): Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Request a Demo Close Leases From Anywhere and Win Over Residents Losing leads to competitors? Struggling to stand… ------------------------- # Realync – Bing Ads > Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Win More Residents and Close Leases From Anywhere Struggling to stand out in a crowded market? 99% of… Important notes: - Published on: 2025-04-10 08:53:50 - Category: Pages - [Realync – Bing Ads](https://gracehill.com/multifamily-virtual-leasing-and-video-tools/): Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Win More Residents and Close Leases From Anywhere Struggling to stand out in a crowded market? 99% of… ------------------------- # Realync – Q3 25 Realync Website Meta Retargeting Ads > Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and video tools designed to close leases faster, engage residents, and reduce vacancy loss. Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in a crowded… Important notes: - Published on: 2025-08-13 12:32:52 - Category: Pages - [Realync – Q3 25 Realync Website Meta Retargeting Ads](https://gracehill.com/virtual-leasing-tools-for-qualified-leads/): Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and video tools designed to close leases faster, engage residents, and reduce vacancy loss. Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in a crowded… ------------------------- # Realync – Q4 25 GH Website Meta Retargeting Ads > Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and video tools designed to close leases faster, engage residents, and reduce vacancy loss. Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in a crowded… Important notes: - Published on: 2025-09-22 16:59:12 - Category: Pages - [Realync – Q4 25 GH Website Meta Retargeting Ads](https://gracehill.com/lease-faster-with-realync-video-tools/): Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and video tools designed to close leases faster, engage residents, and reduce vacancy loss. Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in a crowded… ------------------------- # Realync – Q3 25 GH Website Meta Retargeting Ads > Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and video tools designed to close leases faster, engage residents, and reduce vacancy loss. Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in a crowded… Important notes: - Published on: 2025-07-31 11:13:07 - Category: Pages - [Realync – Q3 25 GH Website Meta Retargeting Ads](https://gracehill.com/online-leasing-tools-for-qualified-leads/): Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and video tools designed to close leases faster, engage residents, and reduce vacancy loss. Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in a crowded… ------------------------- # Realync Stats – Q3 25 LinkedIn Ads > Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and video tools designed to close leases 3x faster and cut vacancy loss by 5-11 days! Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in… Important notes: - Published on: 2025-08-19 15:34:11 - Category: Pages - [Realync Stats – Q3 25 LinkedIn Ads](https://gracehill.com/boost-lease-conversions-with-realync/): Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and video tools designed to close leases 3x faster and cut vacancy loss by 5-11 days! Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in… ------------------------- # Realync – Q3 25 LinkedIn Ads > Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and video tools designed to close leases faster, engage residents, and reduce vacancy loss. Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in a crowded… Important notes: - Published on: 2025-06-12 10:53:35 - Category: Pages - [Realync – Q3 25 LinkedIn Ads](https://gracehill.com/apartment-online-leasing-tools-for-qualified-leads/): Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and video tools designed to close leases faster, engage residents, and reduce vacancy loss. Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in a crowded… ------------------------- # Realync – Performance Max Google Ads > Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in a crowded market? 99%… Important notes: - Published on: 2025-05-28 13:26:23 - Category: Pages - [Realync – Performance Max Google Ads](https://gracehill.com/apartment-virtual-leasing-and-video-tools/): Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in a crowded market? 99%… ------------------------- # Realync – Google Ads > Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in a crowded market? 99%… Important notes: - Published on: 2025-01-28 11:57:46 - Category: Pages - [Realync – Google Ads](https://gracehill.com/virtual-leasing-and-video-tools/): Multifamily Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in a crowded market? 99%… ------------------------- # Q1 25 MFam Realync GTM//Landing Page Form > Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Request a Demo Close Leases From Anywhere and Win Over Residents Losing leads to competitors? Struggling to stand out… Important notes: - Published on: 2025-01-15 16:07:17 - Category: Pages - [Q1 25 MFam Realync GTM//Landing Page Form](https://gracehill.com/virtual-leasing-and-video-tools-lp/): Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Request a Demo Close Leases From Anywhere and Win Over Residents Losing leads to competitors? Struggling to stand out… ------------------------- # Realync – Leasing Subpage LP > Don't Lose Leases to the Competition Without virtual tours and unit-level videos, you're missing out on qualified leads and slowing down your leasing process. Request a Demo Turn Virtual Touchpoints Into Signed Leases - Anywhere, Anytime. Your prospective renters want… Important notes: - Published on: 2025-04-03 12:44:31 - Category: Pages - [Realync – Leasing Subpage LP](https://gracehill.com/solutions/virtual-leasing-and-video-tools/leasing-lp/): Don't Lose Leases to the Competition Without virtual tours and unit-level videos, you're missing out on qualified leads and slowing down your leasing process. Request a Demo Turn Virtual Touchpoints Into Signed Leases - Anywhere, Anytime. Your prospective renters want… ------------------------- # Realync – Live Video Intelligence LP > Live Video Intelligence Spot patterns, improve agent performance, and streamline follow-ups with real-time data from your team's live virtual tours. Request a Demo What's Realync? Smarter Conversations. Faster Leases. Happier Agents. Corporate teams often struggle to measure how well leasing… Important notes: - Published on: 2025-04-14 18:42:29 - Category: Pages - [Realync – Live Video Intelligence LP](https://gracehill.com/live-video-intelligence-lp/): Live Video Intelligence Spot patterns, improve agent performance, and streamline follow-ups with real-time data from your team's live virtual tours. Request a Demo What's Realync? Smarter Conversations. Faster Leases. Happier Agents. Corporate teams often struggle to measure how well leasing… ------------------------- # Realync – Analytics Subpage > Turn Video Data Into Leasing Success Gain actionable insights into video performance, team engagement, and strategies that close deals. Request a Demo Stop Guessing. Start Optimizing. You're investing valuable time and resources into creating virtual tours, but without performance tracking,… Important notes: - Published on: 2025-06-17 10:19:34 - Category: Pages - [Realync – Analytics Subpage](https://gracehill.com/solutions/virtual-leasing-and-video-tools/analytics-dashboard/): Turn Video Data Into Leasing Success Gain actionable insights into video performance, team engagement, and strategies that close deals. Request a Demo Stop Guessing. Start Optimizing. You're investing valuable time and resources into creating virtual tours, but without performance tracking,… ------------------------- # Realync – Virtual Staging Subpage > Make Every Apartment Feel Like Home - Virtually Our 360 Tours with Virtual Staging turn empty spaces into beautifully staged visuals that help renters picture their future faster. Request a Demo Show Off Your Space Without the Setup, Stress, or… Important notes: - Published on: 2025-06-06 08:25:49 - Category: Pages - [Realync – Virtual Staging Subpage](https://gracehill.com/solutions/virtual-leasing-and-video-tools/virtual-staging/): Make Every Apartment Feel Like Home - Virtually Our 360 Tours with Virtual Staging turn empty spaces into beautifully staged visuals that help renters picture their future faster. Request a Demo Show Off Your Space Without the Setup, Stress, or… ------------------------- # Realync – Realync Studios Subpage > Offload Apartment Marketing Video Creation to the Experts Realync Studios handles the shoot, edit, and upload, so your leasing team can focus on closing more leases. Request a Demo Build Your Video Library Without Lifting a Finger Great apartment marketing… Important notes: - Published on: 2025-06-04 08:56:17 - Category: Pages - [Realync – Realync Studios Subpage](https://gracehill.com/solutions/virtual-leasing-and-video-tools/realync-studios/): Offload Apartment Marketing Video Creation to the Experts Realync Studios handles the shoot, edit, and upload, so your leasing team can focus on closing more leases. Request a Demo Build Your Video Library Without Lifting a Finger Great apartment marketing… ------------------------- # Realync – Live Video Tours Subpage > Tour Anytime, From Anywhere Live Video Tours give your prospective renters a real-time look at your property -without the pressure of being there in person. Request a Demo Touring in person isn't always easy. Whether a prospective renter lives out… Important notes: - Published on: 2025-06-10 10:04:47 - Category: Pages - [Realync – Live Video Tours Subpage](https://gracehill.com/solutions/virtual-leasing-and-video-tools/live-video-tours/): Tour Anytime, From Anywhere Live Video Tours give your prospective renters a real-time look at your property -without the pressure of being there in person. Request a Demo Touring in person isn't always easy. Whether a prospective renter lives out… ------------------------- # Realync – Virtual Self-Guided Tours Subpage > Capture Attention the Moment Prospects Land on Your Website Let prospects explore your community anytime with interactive, virtual self-guided video tours that work while your team's off the clock. Request a Demo Turn Browsers Into Renters - Day or Night… Important notes: - Published on: 2025-05-19 10:37:36 - Category: Pages - [Realync – Virtual Self-Guided Tours Subpage](https://gracehill.com/solutions/virtual-leasing-and-video-tools/self-guided-apartment-tours/): Capture Attention the Moment Prospects Land on Your Website Let prospects explore your community anytime with interactive, virtual self-guided video tours that work while your team's off the clock. Request a Demo Turn Browsers Into Renters - Day or Night… ------------------------- # Realync – Photo Extraction Subpage > Multifamily Photo Extraction:How To Turn One Video Into Countless Assets Instantly generate high-quality images from your Realync videos - no extra tools, edits, or costs required. Request a Demo Get More Media and Leases, Without More Spend Your budget is… Important notes: - Published on: 2025-05-20 14:43:37 - Category: Pages - [Realync – Photo Extraction Subpage](https://gracehill.com/solutions/virtual-leasing-and-video-tools/photo-extraction/): Multifamily Photo Extraction:How To Turn One Video Into Countless Assets Instantly generate high-quality images from your Realync videos - no extra tools, edits, or costs required. Request a Demo Get More Media and Leases, Without More Spend Your budget is… ------------------------- # Realync – 360 Tours Subpage > Scalable Virtual Tours, Done for You Let us handle the logistics of creating high-impact 360 tours, so your team can focus on what they do best - leasing and building relationships. Request a Demo Smarter Tours. Less Work. Creating 360… Important notes: - Published on: 2025-05-15 15:28:04 - Category: Pages - [Realync – 360 Tours Subpage](https://gracehill.com/solutions/virtual-leasing-and-video-tools/360-tours/): Scalable Virtual Tours, Done for You Let us handle the logistics of creating high-impact 360 tours, so your team can focus on what they do best - leasing and building relationships. Request a Demo Smarter Tours. Less Work. Creating 360… ------------------------- # Realync – Pre-Recorded Videos Subpage > Lights, Camera, Lease! Win over prospects and wow residents with personalized videos that showcase your property, team, and community updates. Request a Demo Connect Faster With Videos That Sticks Leasing teams have a lot on their plates - don't let… Important notes: - Published on: 2025-05-14 15:23:51 - Category: Pages - [Realync – Pre-Recorded Videos Subpage](https://gracehill.com/solutions/virtual-leasing-and-video-tools/pre-recorded-videos/): Lights, Camera, Lease! Win over prospects and wow residents with personalized videos that showcase your property, team, and community updates. Request a Demo Connect Faster With Videos That Sticks Leasing teams have a lot on their plates - don't let… ------------------------- # Realync Mid-Funnel Drip – Live Video Intelligence LP > Live Video Intelligence Spot patterns, improve agent performance, and streamline follow-ups with real-time data from your team's live virtual tours. Request a Demo Smarter Conversations. Faster Leases.Happier Leasing Agents. Corporate teams often struggle to measure how well leasing agents connect… Important notes: - Published on: 2025-11-25 12:29:09 - Category: Pages - [Realync Mid-Funnel Drip – Live Video Intelligence LP](https://gracehill.com/realync-live-video-intelligence/): Live Video Intelligence Spot patterns, improve agent performance, and streamline follow-ups with real-time data from your team's live virtual tours. Request a Demo Smarter Conversations. Faster Leases.Happier Leasing Agents. Corporate teams often struggle to measure how well leasing agents connect… ------------------------- # Realync – Live Video Intelligence Subpage > Live Video Intelligence Spot patterns, improve agent performance, and streamline follow-ups with real-time data from your team's live virtual tours. Request a Demo Wanna know how your agents truly perform on live virtual tours? Is it a guessing game identifying… Important notes: - Published on: 2025-04-23 16:00:33 - Category: Pages - [Realync – Live Video Intelligence Subpage](https://gracehill.com/solutions/virtual-leasing-and-video-tools/live-video-intelligence/): Live Video Intelligence Spot patterns, improve agent performance, and streamline follow-ups with real-time data from your team's live virtual tours. Request a Demo Wanna know how your agents truly perform on live virtual tours? Is it a guessing game identifying… ------------------------- # Realync – Live Video Intelligence Launch Page > Live Video Intelligence Spot patterns, improve agent performance, and streamline follow-ups with real-time data from your team's live virtual tours. Request a Demo What's Realync? Smarter Conversations. Faster Leases. Happier Agents. Corporate teams often struggle to measure how well leasing… Important notes: - Published on: 2025-04-10 12:06:53 - Category: Pages - [Realync – Live Video Intelligence Launch Page](https://gracehill.com/live-video-intelligence/): Live Video Intelligence Spot patterns, improve agent performance, and streamline follow-ups with real-time data from your team's live virtual tours. Request a Demo What's Realync? Smarter Conversations. Faster Leases. Happier Agents. Corporate teams often struggle to measure how well leasing… ------------------------- # Realync – Leasing Subpage > Don't Lose Leases to the Competition Without virtual tours and unit-level videos, you're missing out on qualified leads and slowing down your leasing process. Request a Demo Turn Virtual Touchpoints Into Signed Leases - Anywhere, Anytime. Your prospective renters want… Important notes: - Published on: 2025-03-20 12:01:50 - Category: Pages - [Realync – Leasing Subpage](https://gracehill.com/solutions/virtual-leasing-and-video-tools/leasing/): Don't Lose Leases to the Competition Without virtual tours and unit-level videos, you're missing out on qualified leads and slowing down your leasing process. Request a Demo Turn Virtual Touchpoints Into Signed Leases - Anywhere, Anytime. Your prospective renters want… ------------------------- # Realync – Operations Subpage LP > Service Requests Slowing Your Team Down? Your onsite teams shouldn't have to spend their valuable time on excessive service requests for simple fixes. Request a Demo Reduce Work Orders While Keeping Your Residents Happy. Cut work order volume and give… Important notes: - Published on: 2025-05-06 12:28:20 - Category: Pages - [Realync – Operations Subpage LP](https://gracehill.com/virtual-leasing-and-video-tools/operations/): Service Requests Slowing Your Team Down? Your onsite teams shouldn't have to spend their valuable time on excessive service requests for simple fixes. Request a Demo Reduce Work Orders While Keeping Your Residents Happy. Cut work order volume and give… ------------------------- # Realync – Operations Q2 25 Digital FUP Drip > Service Requests Slowing Your Team Down? Your onsite teams shouldn't have to spend time on service requests for simple fixes. Request a Demo Reduce Work Orders While Keeping Your Residents Happy Cut work order volume and give your maintenance team… Important notes: - Published on: 2025-06-03 16:41:19 - Category: Pages - [Realync – Operations Q2 25 Digital FUP Drip](https://gracehill.com/solutions/virtual-leasing-operations/): Service Requests Slowing Your Team Down? Your onsite teams shouldn't have to spend time on service requests for simple fixes. Request a Demo Reduce Work Orders While Keeping Your Residents Happy Cut work order volume and give your maintenance team… ------------------------- # Realync – Operations Subpage > Service Requests Slowing Your Team Down? Your onsite teams shouldn't have to spend time on service requests for simple fixes. Request a Demo Reduce Work Orders While Keeping Your Residents Happy Cut work order volume and give your maintenance team… Important notes: - Published on: 2025-03-20 15:01:36 - Category: Pages - [Realync – Operations Subpage](https://gracehill.com/solutions/virtual-leasing-and-video-tools/operations/): Service Requests Slowing Your Team Down? Your onsite teams shouldn't have to spend time on service requests for simple fixes. Request a Demo Reduce Work Orders While Keeping Your Residents Happy Cut work order volume and give your maintenance team… ------------------------- # Realync – Centralization Q2 25 FUP Drip > Disjointed Leasing Experiences Push Renters Away Overwhelmed renters move on, so make sure your property is the one they choose. Request a Demo Turn Lost Leads Into Signed Leases With Smarter Workflows. Imagine a renter excited about your property only… Important notes: - Published on: 2025-06-11 10:10:54 - Category: Pages - [Realync – Centralization Q2 25 FUP Drip](https://gracehill.com/solutions/virtual-leasing-centralization/): Disjointed Leasing Experiences Push Renters Away Overwhelmed renters move on, so make sure your property is the one they choose. Request a Demo Turn Lost Leads Into Signed Leases With Smarter Workflows. Imagine a renter excited about your property only… ------------------------- # Realync – Centralization Subpage > Disjointed Leasing Experiences Push Renters Away Overwhelmed renters move on, so make sure your property is the one they choose. Request a Demo Turn Lost Leads Into Signed Leases With Smarter Workflows. Imagine a renter excited about your property only… Important notes: - Published on: 2025-03-21 12:49:49 - Category: Pages - [Realync – Centralization Subpage](https://gracehill.com/solutions/virtual-leasing-and-video-tools/centralization/): Disjointed Leasing Experiences Push Renters Away Overwhelmed renters move on, so make sure your property is the one they choose. Request a Demo Turn Lost Leads Into Signed Leases With Smarter Workflows. Imagine a renter excited about your property only… ------------------------- # Q2 25 Realync Virtual Leasing (Marketing) – LinkedIn Ads > Lead-Generating Tools Not Cutting It? Without the right video tools and integrations, your property's website won't capture qualified leads and leases. Request a Demo Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in a crowded… Important notes: - Published on: 2025-03-25 08:52:47 - Category: Pages - [Q2 25 Realync Virtual Leasing (Marketing) – LinkedIn Ads](https://gracehill.com/video-leasing-tools-for-qualified-leads/): Lead-Generating Tools Not Cutting It? Without the right video tools and integrations, your property's website won't capture qualified leads and leases. Request a Demo Flip Frustration Into Results With Videos That Drive Conversions Struggling to stand out in a crowded… ------------------------- # CRE – Meet The Team Sub Page > Meet the Commercial Real Estate Team By partnering with our CRE experts, you gain more than a solution- you gain trusted advisors dedicated to your success. Our commercial real estate experts bring decades of industry experience, helping organizations measure, track,… Important notes: - Published on: 2025-03-28 13:44:50 - Category: Pages - [CRE – Meet The Team Sub Page](https://gracehill.com/industries/commercial/commercial-real-estate-team/): Meet the Commercial Real Estate Team By partnering with our CRE experts, you gain more than a solution- you gain trusted advisors dedicated to your success. Our commercial real estate experts bring decades of industry experience, helping organizations measure, track,… ------------------------- # Realync – Marketing Subpage > Lead-Generating Tools Not Cutting It? Without the right video marketing tools and integrations, your property's website won't capture qualified leads and leases. Request a Demo Flip Frustration Into Results With Videos That Drive Conversions. Many marketing teams struggle to produce… Important notes: - Published on: 2025-03-20 12:15:31 - Category: Pages - [Realync – Marketing Subpage](https://gracehill.com/solutions/virtual-leasing-and-video-tools/marketing/): Lead-Generating Tools Not Cutting It? Without the right video marketing tools and integrations, your property's website won't capture qualified leads and leases. Request a Demo Flip Frustration Into Results With Videos That Drive Conversions. Many marketing teams struggle to produce… ------------------------- # HelloData CSM Referral Internal > HelloData.ai Analyze data in real-time with HelloData, the automated market analysis platform for the multifamily industry. Fill out the form below to submit a referral for HelloData Learn More About Grace Hill's Full Suite of Solutions Training The leading learning… Important notes: - Published on: 2025-12-10 17:20:21 - Category: Pages - [HelloData CSM Referral Internal](https://gracehill.com/solutions/csm-internal-referral/hellodata/): HelloData.ai Analyze data in real-time with HelloData, the automated market analysis platform for the multifamily industry. Fill out the form below to submit a referral for HelloData Learn More About Grace Hill's Full Suite of Solutions Training The leading learning… ------------------------- # HelloData Referral Internal > HelloData.ai Analyze data in real-time with HelloData, the automated market analysis platform for the multifamily industry. Fill out the form below to submit a referral for HelloData Learn More About Grace Hill's Full Suite of Solutions Training The leading learning… Important notes: - Published on: 2025-05-28 16:34:22 - Category: Pages - [HelloData Referral Internal](https://gracehill.com/solutions/internal-referral-hellodata/): HelloData.ai Analyze data in real-time with HelloData, the automated market analysis platform for the multifamily industry. Fill out the form below to submit a referral for HelloData Learn More About Grace Hill's Full Suite of Solutions Training The leading learning… ------------------------- # Realync Referral Internal > Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Submit a Referral Fill out the form below to submit an internal referral for Realync FAQs About Realync Who… Important notes: - Published on: 2026-04-16 22:48:44 - Category: Pages - [Realync Referral Internal](https://gracehill.com/internal-referral/realync/): Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Submit a Referral Fill out the form below to submit an internal referral for Realync FAQs About Realync Who… ------------------------- # Realync CSM Referral Internal > Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Request a Demo Fill out the form below to submit a referral for Realync FAQs About Realync Who uses… Important notes: - Published on: 2025-12-10 17:42:21 - Category: Pages - [Realync CSM Referral Internal](https://gracehill.com/solutions/csm-internal-referral/realync/): Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Request a Demo Fill out the form below to submit a referral for Realync FAQs About Realync Who uses… ------------------------- # Realync Referral Internal > Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Request a Demo Fill out the form below to submit a referral for Realync FAQs About Realync Who uses… Important notes: - Published on: 2025-05-28 15:52:24 - Category: Pages - [Realync Referral Internal](https://gracehill.com/solutions/internal-referral-realync/): Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Request a Demo Fill out the form below to submit a referral for Realync FAQs About Realync Who uses… ------------------------- # Solutions – Realync > Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Request a Demo With Realync, prospects are 47% more likely to lease. Onsite teams using Realync reduced tour time… Important notes: - Published on: 2025-01-14 13:08:00 - Category: Pages - [Solutions – Realync](https://gracehill.com/solutions/virtual-leasing-and-video-tools/): Virtual Leasing and Video Tools Deliver personalized virtual tours and videos to close leases faster, engage residents, and boost marketing efficiency. Request a Demo With Realync, prospects are 47% more likely to lease. Onsite teams using Realync reduced tour time… ------------------------- # KingsleySurveys – Google Ads > Comprehensive Survey Tools and Trusted Industry Benchmarks Seamlessly capture actionable data on resident, tenant, employee, and client/investor perceptions. Request a Demo Turn Insights Into Action The link between satisfaction and renewals is undeniable, but gathering accurate data for your properties… Important notes: - Published on: 2025-01-31 13:22:12 - Category: Pages - [KingsleySurveys – Google Ads](https://gracehill.com/resident-and-tenant-satisfaction-surveys/): Comprehensive Survey Tools and Trusted Industry Benchmarks Seamlessly capture actionable data on resident, tenant, employee, and client/investor perceptions. Request a Demo Turn Insights Into Action The link between satisfaction and renewals is undeniable, but gathering accurate data for your properties… ------------------------- # Solutions – Comprehensive Survey Tools & Trusted Industry Benchmarks > Comprehensive Survey Tools & Trusted Industry Benchmarks Capture feedback across your portfolio and turn it into clearer direction, faster answers, and action your teams can use. Request a Demo Turn Insights Into Action The link between satisfaction and renewals is… Important notes: - Published on: 2022-10-19 10:07:30 - Category: Pages - [Solutions – Comprehensive Survey Tools & Trusted Industry Benchmarks](https://gracehill.com/solutions/satisfaction-surveys/): Comprehensive Survey Tools & Trusted Industry Benchmarks Capture feedback across your portfolio and turn it into clearer direction, faster answers, and action your teams can use. Request a Demo Turn Insights Into Action The link between satisfaction and renewals is… ------------------------- # Awards > Awards We are driven by a shared vision to delivery top technology solutions that help multifamily and commercial real estate organizations reduce risk, boost ROI, and develop talent. 2026 Silver Stevie® WinnerBest Use of Technology in Customer Service - Realync… Important notes: - Published on: 2023-01-19 11:59:27 - Category: Pages - [Awards](https://gracehill.com/awards/): Awards We are driven by a shared vision to delivery top technology solutions that help multifamily and commercial real estate organizations reduce risk, boost ROI, and develop talent. 2026 Silver Stevie® WinnerBest Use of Technology in Customer Service - Realync… ------------------------- # Training – E2L Adwords New > Experience Training That's Better for Everyone. Training and development are critical to your success - and generic systems just don't cut it! That's why we built our Learning Management System (LMS) to deliver the training you need in a system… Important notes: - Published on: 2023-12-04 17:31:12 - Category: Pages - [Training – E2L Adwords New](https://gracehill.com/training-e2l/adwords/new/): Experience Training That's Better for Everyone. Training and development are critical to your success - and generic systems just don't cut it! That's why we built our Learning Management System (LMS) to deliver the training you need in a system… ------------------------- # Training – Bing Ads > See For Yourself Take a look at Grace Hill's award-winning, industry-specific onboarding and training experience for multifamily teams that deserve the best. No pressure. No obligations. Just a quick walkthrough tailored to your goals. Training multifamily teams is hard. You… Important notes: - Published on: 2025-08-05 13:57:23 - Category: Pages - [Training – Bing Ads](https://gracehill.com/property-management-online-training/): See For Yourself Take a look at Grace Hill's award-winning, industry-specific onboarding and training experience for multifamily teams that deserve the best. No pressure. No obligations. Just a quick walkthrough tailored to your goals. Training multifamily teams is hard. You… ------------------------- # Demo Focused Page – Training > Train Teams. Reduce Risk. Drive Retention. Take a look at Grace Hill's award-winning, industry-specific onboarding and training experience for multifamily teams that deserve the best. Fair housing, compliance, and onboarding - one platform Role-based learning plans that eliminate guesswork Real-time… Important notes: - Published on: 2025-10-23 11:07:20 - Category: Pages - [Demo Focused Page – Training](https://gracehill.com/demo/training/): Train Teams. Reduce Risk. Drive Retention. Take a look at Grace Hill's award-winning, industry-specific onboarding and training experience for multifamily teams that deserve the best. Fair housing, compliance, and onboarding - one platform Role-based learning plans that eliminate guesswork Real-time… ------------------------- # Demo Focused Page – Reputation Management > See How Multifamily Teams Protect and Grow Their Reputation Monitor reviews, manage responses, and improve ratings - all from one platform built for multifamily. Improve local search rankings and drive more qualified traffic Respond faster with AI tools and templates… Important notes: - Published on: 2025-12-02 17:02:30 - Category: Pages - [Demo Focused Page – Reputation Management](https://gracehill.com/demo/reputation-management/): See How Multifamily Teams Protect and Grow Their Reputation Monitor reviews, manage responses, and improve ratings - all from one platform built for multifamily. Improve local search rankings and drive more qualified traffic Respond faster with AI tools and templates… ------------------------- # Demo Focused Page – Policies > Outdated Policies Are a Liability.Fix That. Policy violations and outdated documents put your teams - and your properties - at risk. PerformanceHQ gives every employee instant access to the right policy, every time. No hunting through old docs. No wondering… Important notes: - Published on: 2025-12-02 16:30:38 - Category: Pages - [Demo Focused Page – Policies](https://gracehill.com/demo/policies/): Outdated Policies Are a Liability.Fix That. Policy violations and outdated documents put your teams - and your properties - at risk. PerformanceHQ gives every employee instant access to the right policy, every time. No hunting through old docs. No wondering… ------------------------- # Demo Focused Page – Mystery Shopping > Find the Gaps in Your Leasing Experience Before They Cost You Grace Hill's mystery shopping is now unified with training inside PerformanceHQ - so you can spot skill gaps and close them without switching platforms. See It in Action A… Important notes: - Published on: 2025-11-26 14:53:12 - Category: Pages - [Demo Focused Page – Mystery Shopping](https://gracehill.com/demo/mystery-shopping/): Find the Gaps in Your Leasing Experience Before They Cost You Grace Hill's mystery shopping is now unified with training inside PerformanceHQ - so you can spot skill gaps and close them without switching platforms. See It in Action A… ------------------------- # 2026 Realync Customer Lookalike Audience – Google Ads > Close Leases 47% Faster With Virtual Tours Built for Multifamily See how Realync's virtual leasing and video tools streamline tours, convert more prospects, and reduce vacancy loss - all from one platform. No pressure. No obligations. Just a quick walkthrough… Important notes: - Published on: 2026-04-28 16:11:19 - Category: Pages - [2026 Realync Customer Lookalike Audience – Google Ads](https://gracehill.com/realync-virtual-leasing-and-video-tools-demo/): Close Leases 47% Faster With Virtual Tours Built for Multifamily See how Realync's virtual leasing and video tools streamline tours, convert more prospects, and reduce vacancy loss - all from one platform. No pressure. No obligations. Just a quick walkthrough… ------------------------- # Q2 26 LinkedIn Ads//Realync Student Housing > Streamline Student Leasing and Slash Tour Times by 58% On-demand video and AI-translated virtual tours that close student housing leases faster. No pressure. No obligations. Just a quick walkthrough tailored to your goals. Clients experienced reducedvacancy loss by 5-11 Days… Important notes: - Published on: 2026-05-21 09:37:55 - Category: Pages - [Q2 26 LinkedIn Ads//Realync Student Housing](https://gracehill.com/student-housing-virtual-leasing-and-video-tools/): Streamline Student Leasing and Slash Tour Times by 58% On-demand video and AI-translated virtual tours that close student housing leases faster. No pressure. No obligations. Just a quick walkthrough tailored to your goals. Clients experienced reducedvacancy loss by 5-11 Days… ------------------------- # 2026 Realync Meta Retargeting Ads > Prospects Are 47% More Likely to Lease With Realync See how multifamily's leading virtual leasing platform helps your team convert more leads, reduce vacancy, and spend less time on-site chasing tours. No pressure. No obligations. Just a quick walkthrough tailored… Important notes: - Published on: 2026-01-06 12:17:59 - Category: Pages - [2026 Realync Meta Retargeting Ads](https://gracehill.com/see-realync-in-action/): Prospects Are 47% More Likely to Lease With Realync See how multifamily's leading virtual leasing platform helps your team convert more leads, reduce vacancy, and spend less time on-site chasing tours. No pressure. No obligations. Just a quick walkthrough tailored… ------------------------- # Demo Focused Page – Realync > Prospects Are 47% More Likely to Lease With Realync See how multifamily's leading virtual leasing platform helps your team convert more leads, reduce vacancy, and spend less time on-site chasing tours. See It For Yourself A Realync expert will reach… Important notes: - Published on: 2025-11-26 15:11:46 - Category: Pages - [Demo Focused Page – Realync](https://gracehill.com/demo/virtual-leasing-and-video-tools/): Prospects Are 47% More Likely to Lease With Realync See how multifamily's leading virtual leasing platform helps your team convert more leads, reduce vacancy, and spend less time on-site chasing tours. See It For Yourself A Realync expert will reach… ------------------------- # 2026 MFam Survey Customer Lookalike Audience – Google Ads > The Survey Platform Multifamily Teams Trust From survey to action plan in minutes. See why top-performing multifamily organizations rely on Grace Hill to measure what matters most. Our industry experts will help your customize the survey program that best fits… Important notes: - Published on: 2026-04-29 12:41:14 - Category: Pages - [2026 MFam Survey Customer Lookalike Audience – Google Ads](https://gracehill.com/multifamily-survey-demo/): The Survey Platform Multifamily Teams Trust From survey to action plan in minutes. See why top-performing multifamily organizations rely on Grace Hill to measure what matters most. Our industry experts will help your customize the survey program that best fits… ------------------------- # Demo Focused Page – Surveys > Stop Guessing. Start Acting on Real Feedback. Grace Hill Surveys captures feedback across the entire resident, tenant, and employee experience - and turns it into clear, actionable insights your team can act on immediately. See how leading operators use it… Important notes: - Published on: 2025-10-27 14:52:59 - Category: Pages - [Demo Focused Page – Surveys](https://gracehill.com/demo/surveys/): Stop Guessing. Start Acting on Real Feedback. Grace Hill Surveys captures feedback across the entire resident, tenant, and employee experience - and turns it into clear, actionable insights your team can act on immediately. See how leading operators use it… ------------------------- # Training – Google Ads > See For Yourself Take a look at Grace Hill's award-winning, industry-specific onboarding and training experience for multifamily teams that deserve the best. No pressure. No obligations. Just a quick walkthrough tailored to your goals. Training multifamily teams is hard. You… Important notes: - Published on: 2023-12-04 17:25:52 - Category: Pages - [Training – Google Ads](https://gracehill.com/property-management-training/): See For Yourself Take a look at Grace Hill's award-winning, industry-specific onboarding and training experience for multifamily teams that deserve the best. No pressure. No obligations. Just a quick walkthrough tailored to your goals. Training multifamily teams is hard. You… ------------------------- # Vision/Training/AdWords > Experience Training That's Better for Everyone. Training and development are critical to your success - and generic systems just don't cut it! That's why we built our Learning Management System (LMS) to deliver the training you need in a system… Important notes: - Published on: 2023-01-30 17:09:46 - Category: Pages - [Vision/Training/AdWords](https://gracehill.com/property-management-training/adwords/): Experience Training That's Better for Everyone. Training and development are critical to your success - and generic systems just don't cut it! That's why we built our Learning Management System (LMS) to deliver the training you need in a system… ------------------------- # Employee Engagement Program LP – LinkedIn Campaign > When employees leave, it is more than just a hassle - it drains your company's budget and disrupts operations. Employee turnover costs real estate organizations over $2.5 million per year¹ in recruiting, training, and lost productivity!  32.7% Annual Employee Turnover… Important notes: - Published on: 2024-09-17 11:37:17 - Category: Pages - [Employee Engagement Program LP – LinkedIn Campaign](https://gracehill.com/solutions/satisfaction-surveys/employee-lp-li/): When employees leave, it is more than just a hassle - it drains your company's budget and disrupts operations. Employee turnover costs real estate organizations over $2.5 million per year¹ in recruiting, training, and lost productivity!  32.7% Annual Employee Turnover… ------------------------- # Surveys – Employee Engagement Program LP > When employees leave, it is more than just a hassle - it drains your company's budget and disrupts operations. Employee turnover costs real estate organizations over $2.5 million per year¹ in recruiting, training, and lost productivity!  32.7% Annual Employee Turnover… Important notes: - Published on: 2024-09-13 10:27:20 - Category: Pages - [Surveys – Employee Engagement Program LP](https://gracehill.com/solutions/satisfaction-surveys/employee-lp/): When employees leave, it is more than just a hassle - it drains your company's budget and disrupts operations. Employee turnover costs real estate organizations over $2.5 million per year¹ in recruiting, training, and lost productivity!  32.7% Annual Employee Turnover… ------------------------- # Multifamily – Maintenance Supervisor > Multifamily Maintenance Supervisors Reduce work order backlog while improving employee retention with solutions from Grace Hill. Request a Demo It is no secret that multifamily maintenance is facing a significant staffing shortage. The increasing complexity of equipment, lack of training,… Important notes: - Published on: 2024-10-31 09:33:59 - Category: Pages - [Multifamily – Maintenance Supervisor](https://gracehill.com/industries/multifamily/maintenance-supervisor/): Multifamily Maintenance Supervisors Reduce work order backlog while improving employee retention with solutions from Grace Hill. Request a Demo It is no secret that multifamily maintenance is facing a significant staffing shortage. The increasing complexity of equipment, lack of training,… ------------------------- # Multifamily Owners and Operators – Top Funnel Persona Drip LP > Multifamily Property Management Owners and Operators Create a long-term vision and lead your company to success. Request a Demo As a multifamily owner and operator, you are always looking for opportunities to improve overall performance. You search for additional ways… Important notes: - Published on: 2025-04-25 09:41:29 - Category: Pages - [Multifamily Owners and Operators – Top Funnel Persona Drip LP](https://gracehill.com/multifamily-owners-and-operators/): Multifamily Property Management Owners and Operators Create a long-term vision and lead your company to success. Request a Demo As a multifamily owner and operator, you are always looking for opportunities to improve overall performance. You search for additional ways… ------------------------- # Multifamily – Owners and Operators > Property Management Owners and Operators Create a long-term vision and lead your business to success with Grace Hill. Request a Demo As a real estate owner and operator, you are always looking for opportunities to improve overall performance. You search… Important notes: - Published on: 2025-01-08 15:44:51 - Category: Pages - [Multifamily – Owners and Operators](https://gracehill.com/industries/multifamily/owners-and-operators/): Property Management Owners and Operators Create a long-term vision and lead your business to success with Grace Hill. Request a Demo As a real estate owner and operator, you are always looking for opportunities to improve overall performance. You search… ------------------------- # Multifamily – Risk and Compliance Manager > Risk and Compliance Managers Protect your properties, your people, and your peace of mind. Request a Demo As a Risk and Compliance Manager, you carry the immense responsibility of protecting your organization. One misstep can escalate into costly lawsuits, financial… Important notes: - Published on: 2025-02-04 16:19:07 - Category: Pages - [Multifamily – Risk and Compliance Manager](https://gracehill.com/industries/multifamily/risk-and-compliance-manager/): Risk and Compliance Managers Protect your properties, your people, and your peace of mind. Request a Demo As a Risk and Compliance Manager, you carry the immense responsibility of protecting your organization. One misstep can escalate into costly lawsuits, financial… ------------------------- # Multifamily – Human Resource Leader > Human Resource Leaders Attract, retain, and develop top talent with Grace Hill. Request a Demo As a multifamily HR leader, you know a satisfied workforce is the foundation of a successful property. But, the pressure to build and enforce complex… Important notes: - Published on: 2024-11-26 10:53:12 - Category: Pages - [Multifamily – Human Resource Leader](https://gracehill.com/industries/multifamily/human-resources/): Human Resource Leaders Attract, retain, and develop top talent with Grace Hill. Request a Demo As a multifamily HR leader, you know a satisfied workforce is the foundation of a successful property. But, the pressure to build and enforce complex… ------------------------- # Multifamily – Training and Development Leader > Multifamily Training and Development Leaders Train your team on real-world scenarios. Request a Demo Training and development leaders must prepare their teams to handle anything, so having up-to-date and relevant courses for onsite teams is critical. But, high employee turnover… Important notes: - Published on: 2024-12-02 08:00:11 - Category: Pages - [Multifamily – Training and Development Leader](https://gracehill.com/industries/multifamily/training-and-development/): Multifamily Training and Development Leaders Train your team on real-world scenarios. Request a Demo Training and development leaders must prepare their teams to handle anything, so having up-to-date and relevant courses for onsite teams is critical. But, high employee turnover… ------------------------- # Q3 25 LinkedIn Ads – Marketing Persona > Multifamily Marketing Solutions for Enhancing Property Performance Strengthen your online presence, improve leasing, and drive more conversions with Grace Hill. Realync Virtual Leasing & Video Tools Reputation Management Resident Surveys As a marketing leader in the multifamily real estate industry,… Important notes: - Published on: 2025-07-17 11:39:32 - Category: Pages - [Q3 25 LinkedIn Ads – Marketing Persona](https://gracehill.com/multifamily-marketing-solutions/): Multifamily Marketing Solutions for Enhancing Property Performance Strengthen your online presence, improve leasing, and drive more conversions with Grace Hill. Realync Virtual Leasing & Video Tools Reputation Management Resident Surveys As a marketing leader in the multifamily real estate industry,… ------------------------- # Multifamily – Marketing Leaders > Multifamily Marketing Leaders Strengthen your online presence, improve leasing, and drive more traffic with Grace Hill. Request a Demo As a marketing leader in the multifamily real estate industry, you want to build positive brand awareness that drives traffic to… Important notes: - Published on: 2024-09-24 14:28:30 - Category: Pages - [Multifamily – Marketing Leaders](https://gracehill.com/industries/multifamily/marketing-leader/): Multifamily Marketing Leaders Strengthen your online presence, improve leasing, and drive more traffic with Grace Hill. Request a Demo As a marketing leader in the multifamily real estate industry, you want to build positive brand awareness that drives traffic to… ------------------------- # Q4 24 Product Highlight Reputation Management – Signals AI > AI-Powered, Data-Driven Brand Protection Gain clear insight into potential threats and trends before issues escalate. Request a Demo In multifamily, the stakes are high. Negative resident feedback, damaging social media posts, and unaddressed reviews can hurt your reputation and your… Important notes: - Published on: 2024-12-17 08:48:37 - Category: Pages - [Q4 24 Product Highlight Reputation Management – Signals AI](https://gracehill.com/reputation-management-ai-brand-protection/): AI-Powered, Data-Driven Brand Protection Gain clear insight into potential threats and trends before issues escalate. Request a Demo In multifamily, the stakes are high. Negative resident feedback, damaging social media posts, and unaddressed reviews can hurt your reputation and your… ------------------------- # Reputation Management – Signals AI Q1 25 Product Highlight > AI-Powered, Data-Driven Brand Protection Gain clear insight into potential threats and trends before issues escalate. Request a Demo In multifamily, the stakes are high. Negative resident feedback, damaging social media posts, and unaddressed reviews can hurt your reputation and your… Important notes: - Published on: 2025-01-10 10:25:18 - Category: Pages - [Reputation Management – Signals AI Q1 25 Product Highlight](https://gracehill.com/solutions/reputation-management/ai-brand-protection-highlight/): AI-Powered, Data-Driven Brand Protection Gain clear insight into potential threats and trends before issues escalate. Request a Demo In multifamily, the stakes are high. Negative resident feedback, damaging social media posts, and unaddressed reviews can hurt your reputation and your… ------------------------- # Reputation Management – Signals AI Launch LP > AI-Powered, Data-Driven Brand Protection Gain clear insight into potential threats and trends before issues escalate. Request a Demo In multifamily, the stakes are high. Negative resident feedback, damaging social media posts, and unaddressed reviews can hurt your reputation and your… Important notes: - Published on: 2024-12-16 09:01:10 - Category: Pages - [Reputation Management – Signals AI Launch LP](https://gracehill.com/solutions/reputation-management/ai-brand-protection-lp/): AI-Powered, Data-Driven Brand Protection Gain clear insight into potential threats and trends before issues escalate. Request a Demo In multifamily, the stakes are high. Negative resident feedback, damaging social media posts, and unaddressed reviews can hurt your reputation and your… ------------------------- # Reputation Management – Signals AI > AI-Powered, Data-Driven Brand Protection Gain clear insight into potential threats and trends before issues escalate. Request a Demo In multifamily, the stakes are high. Negative resident feedback, damaging social media posts, and unaddressed reviews can hurt your reputation and your… Important notes: - Published on: 2024-12-16 09:03:24 - Category: Pages - [Reputation Management – Signals AI](https://gracehill.com/solutions/reputation-management/ai-brand-protection/): AI-Powered, Data-Driven Brand Protection Gain clear insight into potential threats and trends before issues escalate. Request a Demo In multifamily, the stakes are high. Negative resident feedback, damaging social media posts, and unaddressed reviews can hurt your reputation and your… ------------------------- # Training – Custom Course Builder > Custom Course Builder You don't have to be an expert to create customized training for your team. Request a Demo Create Custom Training Effortlessly Tired of generic, one-size-fits-all training? With our intuitive Custom Course Builder, you can easily craft personalized… Important notes: - Published on: 2024-12-05 15:02:14 - Category: Pages - [Training – Custom Course Builder](https://gracehill.com/solutions/training/custom-course-builder/): Custom Course Builder You don't have to be an expert to create customized training for your team. Request a Demo Create Custom Training Effortlessly Tired of generic, one-size-fits-all training? With our intuitive Custom Course Builder, you can easily craft personalized… ------------------------- # Training – Awards and Leaderboards > Celebrate Success With Meaningful Recognition Your Guide To Creating Fun and Effective Awards in PerformanceHQ Request a Demo Recognize your multifamily team's hard work with fun and meaningful awards in PerformanceHQ! Whether it's completing required courses, reaching tenure milestones, or… Important notes: - Published on: 2024-12-11 10:53:57 - Category: Pages - [Training – Awards and Leaderboards](https://gracehill.com/solutions/training/awards-and-leaderboards/): Celebrate Success With Meaningful Recognition Your Guide To Creating Fun and Effective Awards in PerformanceHQ Request a Demo Recognize your multifamily team's hard work with fun and meaningful awards in PerformanceHQ! Whether it's completing required courses, reaching tenure milestones, or… ------------------------- # Surveys – Employee Engagement Program > Comprehensive Employee Engagement Program Attract and retain top talent by proactively capturing ongoing feedback. Request a Demo Gain Insight, Increase Productivity, Reduce Turnover Reduce Turnover Costs Improve Stakeholder Relations Increase Employee Retention Create a Culture of Belonging The first step… Important notes: - Published on: 2024-09-09 13:31:31 - Category: Pages - [Surveys – Employee Engagement Program](https://gracehill.com/solutions/satisfaction-surveys/employee/): Comprehensive Employee Engagement Program Attract and retain top talent by proactively capturing ongoing feedback. Request a Demo Gain Insight, Increase Productivity, Reduce Turnover Reduce Turnover Costs Improve Stakeholder Relations Increase Employee Retention Create a Culture of Belonging The first step… ------------------------- # Grace Hill Solutions – Training > Training multifamily teams is hard. You don't have to do it alone! Since acquiring Edge2Learn in 2022, Grace Hill has been trusted by more than 2,400 property management companies, so you can be confident that you'll have what you need… Important notes: - Published on: 2025-04-14 17:16:04 - Category: Pages - [Grace Hill Solutions – Training](https://gracehill.com/solutions/e2l-performancehq-training/): Training multifamily teams is hard. You don't have to do it alone! Since acquiring Edge2Learn in 2022, Grace Hill has been trusted by more than 2,400 property management companies, so you can be confident that you'll have what you need… ------------------------- # Survey Commercial Referral Internal > Fill out the form below to submit an internal referral for a Commercial Survey More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us… Important notes: - Published on: 2026-03-24 14:05:51 - Category: Pages - [Survey Commercial Referral Internal](https://gracehill.com/internal-referral/survey-commercial/): Fill out the form below to submit an internal referral for a Commercial Survey More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us… ------------------------- # Survey CSM Referral Internal > Fill out the form below to submit a referral for Surveys More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at 866-472-2344.… Important notes: - Published on: 2025-12-16 20:31:23 - Category: Pages - [Survey CSM Referral Internal](https://gracehill.com/solutions/csm-internal-referral/survey/): Fill out the form below to submit a referral for Surveys More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at 866-472-2344.… ------------------------- # Mystery Shopping CSM Referral Internal > Fill out the form below to submit a referral for Mystery Shopping More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at… Important notes: - Published on: 2025-12-16 20:27:30 - Category: Pages - [Mystery Shopping CSM Referral Internal](https://gracehill.com/solutions/csm-internal-referral/mystery-shop/): Fill out the form below to submit a referral for Mystery Shopping More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at… ------------------------- # Reputation Management CSM Referral Internal > Fill out the form below to submit a referral for Reputation Management More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at… Important notes: - Published on: 2025-12-16 20:23:05 - Category: Pages - [Reputation Management CSM Referral Internal](https://gracehill.com/solutions/csm-internal-referral/reputation-management/): Fill out the form below to submit a referral for Reputation Management More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at… ------------------------- # Intelligence Plus CSM Referral Internal > Fill out the form below to submit a referral for Intelligence+ More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at 866-472-2344.… Important notes: - Published on: 2025-12-16 16:08:03 - Category: Pages - [Intelligence Plus CSM Referral Internal](https://gracehill.com/solutions/csm-internal-referral/intelligence-plus/): Fill out the form below to submit a referral for Intelligence+ More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at 866-472-2344.… ------------------------- # SkillCat CSM Referral Internal > Fill out the form below to submit a referral for SkillCat More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at 866-472-2344.… Important notes: - Published on: 2025-12-16 16:00:25 - Category: Pages - [SkillCat CSM Referral Internal](https://gracehill.com/solutions/csm-internal-referral/skillcat/): Fill out the form below to submit a referral for SkillCat More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at 866-472-2344.… ------------------------- # Policy CSM Referral Internal > Fill out the form below to submit a referral for Policies More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at 866-472-2344.… Important notes: - Published on: 2025-12-16 12:55:46 - Category: Pages - [Policy CSM Referral Internal](https://gracehill.com/solutions/csm-internal-referral/policy/): Fill out the form below to submit a referral for Policies More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at 866-472-2344.… ------------------------- # Onboarding Pathways CSM Referral Internal > Fill out the form below to submit a referral for Onboarding Pathways More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at… Important notes: - Published on: 2026-03-03 17:50:06 - Category: Pages - [Onboarding Pathways CSM Referral Internal](https://gracehill.com/solutions/csm-internal-referral/onboarding/): Fill out the form below to submit a referral for Onboarding Pathways More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at… ------------------------- # Training CSM Referral Internal > Fill out the form below to submit a referral for Training More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at 866-472-2344.… Important notes: - Published on: 2025-12-10 17:45:31 - Category: Pages - [Training CSM Referral Internal](https://gracehill.com/solutions/csm-internal-referral/training/): Fill out the form below to submit a referral for Training More Multifamily Training Tools and Insights [dynamic_resources_rows topic="career-development-training"] Looking for Client or Technical Support? Find answers to common questions by visiting our support center. Or call us toll-free at 866-472-2344.… ------------------------- # Solutions – Training > Multifamily Training & LMS Award-winning, industry-specific training content for multifamily teams that deserve the best. Request a Demo Training multifamily teams is hard. You don't have to do it alone! With changing regulations and high employee turnover, it's harder than… Important notes: - Published on: 2022-10-27 16:56:51 - Category: Pages - [Solutions – Training](https://gracehill.com/solutions/property-management-training/): Multifamily Training & LMS Award-winning, industry-specific training content for multifamily teams that deserve the best. Request a Demo Training multifamily teams is hard. You don't have to do it alone! With changing regulations and high employee turnover, it's harder than… ------------------------- # Privacy Policy California > Last Updated:  October 1, 2023 This Privacy Notice for California Residents (this "Notice") supplements the information contained in Grace Hill, LLC's Privacy Policy. (the "Privacy Policy") It does not restate information already contained in the Privacy Policy, but incorporates by… Important notes: - Published on: 2023-10-17 16:51:39 - Category: Pages - [Privacy Policy California](https://gracehill.com/privacy-policy-california/): Last Updated:  October 1, 2023 This Privacy Notice for California Residents (this "Notice") supplements the information contained in Grace Hill, LLC's Privacy Policy. (the "Privacy Policy") It does not restate information already contained in the Privacy Policy, but incorporates by… ------------------------- # Privacy Policy > Last updated: September 19, 2025   This Privacy Policy describes how Grace Hill, LLC ("Grace Hill,") collects and uses certain personal information as a result of the use of its products, including Vision®, Validate, Visto®, PolicyPartner®, ReputationBuilder, as well as… Important notes: - Published on: 2020-07-16 18:48:10 - Category: Pages - [Privacy Policy](https://gracehill.com/privacy/): Last updated: September 19, 2025   This Privacy Policy describes how Grace Hill, LLC ("Grace Hill,") collects and uses certain personal information as a result of the use of its products, including Vision®, Validate, Visto®, PolicyPartner®, ReputationBuilder, as well as… ------------------------- # Solutions – Visto > Credentials & CECs Invest In Yourself.Advance Your Career. Visto makes it easy and affordable for individuals to grow their skills in property management. Learn More The training you need for the job you want. You want a thriving career in… Important notes: - Published on: 2023-01-11 15:24:04 - Category: Pages - [Solutions – Visto](https://gracehill.com/solutions/property-management-credentials/): Credentials & CECs Invest In Yourself.Advance Your Career. Visto makes it easy and affordable for individuals to grow their skills in property management. Learn More The training you need for the job you want. You want a thriving career in… ------------------------- # PolicyPartner > PolicyPartner allows you to: Maximize flexibility to meet organizational need More than 745 policies across subject areas, from leasing and marketing, to accounting and commercial, to management and operations  Expertise spanning multiple verticals (conventional, student, affordable, commercial) and functions (operations,… Important notes: - Published on: 2022-09-14 17:11:38 - Category: Pages - [PolicyPartner](https://gracehill.com/products/policypartner/qrcode/): PolicyPartner allows you to: Maximize flexibility to meet organizational need More than 745 policies across subject areas, from leasing and marketing, to accounting and commercial, to management and operations  Expertise spanning multiple verticals (conventional, student, affordable, commercial) and functions (operations,… ------------------------- # Solutions- KingsleySurveys QR Code > Turn Insights Into Action The link between resident satisfaction and renewals is undeniable, but gathering accurate data for your properties can be challenging. KingsleySurveys offers comprehensive survey tools and trusted industry benchmarks that have proven to increase property performance and… Important notes: - Published on: 2023-01-03 14:09:35 - Category: Pages - [Solutions- KingsleySurveys QR Code](https://gracehill.com/solutions/satisfaction-surveys/qrcode/): Turn Insights Into Action The link between resident satisfaction and renewals is undeniable, but gathering accurate data for your properties can be challenging. KingsleySurveys offers comprehensive survey tools and trusted industry benchmarks that have proven to increase property performance and… ------------------------- # Resource Center > Resource Center Welcome to our Resource Center, where you'll find expert insights, best practices, success stories, on-demand webinars, upcoming events, and the latest innovations in real estate technology to help multifamily and commercial real estate leaders improve performance and reduce… Important notes: - Published on: 2020-09-24 19:30:47 - Category: Pages - [Resource Center](https://gracehill.com/resource-center/): Resource Center Welcome to our Resource Center, where you'll find expert insights, best practices, success stories, on-demand webinars, upcoming events, and the latest innovations in real estate technology to help multifamily and commercial real estate leaders improve performance and reduce… ------------------------- # Commercial Media Kit > Kingsley Excellence Award Graphics & Downloads Below are digital award images to display on property websites, email signatures, property listings, and anywhere else you would like to showcase your property's excellence. Feel free to adjust the image height and width… Important notes: - Published on: 2021-01-21 14:03:12 - Category: Pages - [Commercial Media Kit](https://gracehill.com/products/kingsleysurveys/commercial-media-kit/): Kingsley Excellence Award Graphics & Downloads Below are digital award images to display on property websites, email signatures, property listings, and anywhere else you would like to showcase your property's excellence. Feel free to adjust the image height and width… ------------------------- # Ellis Customer Experience Best in Class Award Graphics & Downloads 2024 > Multifamily Media Kit Congratulations on your Ellis Customer Experience Best in Class Award! This media kit was assembled to make it easy to share the achievement with your audience. Below are digital award images to display on community websites, email… Important notes: - Published on: 2025-01-27 12:45:59 - Category: Pages - [Ellis Customer Experience Best in Class Award Graphics & Downloads 2024](https://gracehill.com/ellis-customer-experience-awards/media-kit/2024/): Multifamily Media Kit Congratulations on your Ellis Customer Experience Best in Class Award! This media kit was assembled to make it easy to share the achievement with your audience. Below are digital award images to display on community websites, email… ------------------------- # Ellis Customer Experience Best in Class Award Graphics & Downloads 2023 > Multifamily Media Kit Congratulations on your Ellis Customer Experience Best in Class Award! This media kit was assembled to make it easy to share the achievement with your audience. Below are digital award images to display on community websites, email… Important notes: - Published on: 2024-01-25 18:17:40 - Category: Pages - [Ellis Customer Experience Best in Class Award Graphics & Downloads 2023](https://gracehill.com/ellis-customer-experience-awards/media-kit/2023/): Multifamily Media Kit Congratulations on your Ellis Customer Experience Best in Class Award! This media kit was assembled to make it easy to share the achievement with your audience. Below are digital award images to display on community websites, email… ------------------------- # Ellis Customer Experience Best in Class Award Graphics & Downloads 2022 > Multifamily Media Kit Congratulations on your Ellis Customer Experience Best in Class Award!This media kit was assembled to make it easy to share the achievement with your audience. Below are digital award images to display on community websites, email signatures,… Important notes: - Published on: 2023-02-08 10:23:51 - Category: Pages - [Ellis Customer Experience Best in Class Award Graphics & Downloads 2022](https://gracehill.com/ellis-customer-experience-awards/media-kit/2022/): Multifamily Media Kit Congratulations on your Ellis Customer Experience Best in Class Award!This media kit was assembled to make it easy to share the achievement with your audience. Below are digital award images to display on community websites, email signatures,… ------------------------- # Survey Success Tool Kit > These survey deliverables have been created specifically to support Resident Survey Program success from Grace Hill's KingsleySurveys solution.  Survey Program & Contest Details Use the suggested flyer content to notify all company employees of the Resident Survey Program, it's importance… Important notes: - Published on: 2024-06-10 17:49:23 - Category: Pages - [Survey Success Tool Kit](https://gracehill.com/survey-success-tool-kit/lp/winn-residential/): These survey deliverables have been created specifically to support Resident Survey Program success from Grace Hill's KingsleySurveys solution.  Survey Program & Contest Details Use the suggested flyer content to notify all company employees of the Resident Survey Program, it's importance… ------------------------- # Multifamily Media Kit 2025 > Multifamily Media Kit Congratulations on your Kingsley Excellence Award! This media kit was assembled to make it easy to share this achievement with your audience. Below are digital award images to display on your website, email signatures, listing sites, and… Important notes: - Published on: 2025-01-27 12:19:14 - Category: Pages - [Multifamily Media Kit 2025](https://gracehill.com/solutions/kingsleysurveys/multifamily-media-kit/2025/): Multifamily Media Kit Congratulations on your Kingsley Excellence Award! This media kit was assembled to make it easy to share this achievement with your audience. Below are digital award images to display on your website, email signatures, listing sites, and… ------------------------- # Multifamily Media Kit 2024 > Multifamily Media Kit Congratulations on your Kingsley Excellence Award! This media kit was assembled to make it easy to share this achievement with your audience. Below are digital award images to display on your website, email signatures, listing sites, and… Important notes: - Published on: 2024-01-25 15:52:21 - Category: Pages - [Multifamily Media Kit 2024](https://gracehill.com/solutions/kingsleysurveys/multifamily-media-kit/2024/): Multifamily Media Kit Congratulations on your Kingsley Excellence Award! This media kit was assembled to make it easy to share this achievement with your audience. Below are digital award images to display on your website, email signatures, listing sites, and… ------------------------- # Commercial Media Kit 2025 > Commercial Media Kit Congratulations on your Kingsley Excellence Award! This media kit was assembled to make it easy to share this achievement with your audience. Below are digital award images to display on your website, email signatures, listing sites, and… Important notes: - Published on: 2025-01-27 12:54:44 - Category: Pages - [Commercial Media Kit 2025](https://gracehill.com/solutions/kingsleysurveys/commercial-media-kit/2025/): Commercial Media Kit Congratulations on your Kingsley Excellence Award! This media kit was assembled to make it easy to share this achievement with your audience. Below are digital award images to display on your website, email signatures, listing sites, and… ------------------------- # Commercial Media Kit 2024 > Commercial Media Kit Congratulations on your Kingsley Excellence Award! This media kit was assembled to make it easy to share this achievement with your audience. Below are digital award images to display on your website, email signatures, listing sites, and… Important notes: - Published on: 2024-01-18 12:18:23 - Category: Pages - [Commercial Media Kit 2024](https://gracehill.com/solutions/kingsleysurveys/commercial-media-kit/2024/): Commercial Media Kit Congratulations on your Kingsley Excellence Award! This media kit was assembled to make it easy to share this achievement with your audience. Below are digital award images to display on your website, email signatures, listing sites, and… ------------------------- # Commercial Media Kit 2023 > Commercial Media Kit Congratulations on your Kingsley Excellence Award! This media kit was assembled to make it easy to share this achievement with your audience. Below are digital award images to display on your website, email signatures, listing sites, and… Important notes: - Published on: 2023-04-10 10:26:19 - Category: Pages - [Commercial Media Kit 2023](https://gracehill.com/solutions/kingsleysurveys/commercial-media-kit/2023/): Commercial Media Kit Congratulations on your Kingsley Excellence Award! This media kit was assembled to make it easy to share this achievement with your audience. Below are digital award images to display on your website, email signatures, listing sites, and… ------------------------- # Multifamily Media Kit 2023 > Multifamily Media Kit Congratulations on your Kingsley Excellence Award! This media kit was assembled to make it easy to share this achievement with your audience. Below are digital award images to display on community websites, email signatures, listing sites, and… Important notes: - Published on: 2023-02-08 10:22:48 - Category: Pages - [Multifamily Media Kit 2023](https://gracehill.com/solutions/kingsleysurveys/multifamily-media-kit/2023/): Multifamily Media Kit Congratulations on your Kingsley Excellence Award! This media kit was assembled to make it easy to share this achievement with your audience. Below are digital award images to display on community websites, email signatures, listing sites, and… ------------------------- # Multifamily Media Kit 2022 > Kingsley Excellence Award Graphics & Downloads Below are digital award images to display on community websites, email signatures, listing sites, and anywhere else you would like to showcase your community's excellence. Feel free to adjust the image height and width… Important notes: - Published on: 2021-01-21 11:12:10 - Category: Pages - [Multifamily Media Kit 2022](https://gracehill.com/solutions/kingsleysurveys/multifamily-media-kit/2022/): Kingsley Excellence Award Graphics & Downloads Below are digital award images to display on community websites, email signatures, listing sites, and anywhere else you would like to showcase your community's excellence. Feel free to adjust the image height and width… ------------------------- # Q2 & Q3 25 Reputation Management – LinkedIn Ads > Reputation Management for Multifamily Professionals Monitor, elevate, and safeguard your property's brand-all starting at just $40/month. Create a consistent online brand. Save time managing responses. Ensure accuracy across listing platforms. Improve search engine rankings. Proactively identify risky feedback. As a… Important notes: - Published on: 2025-04-08 12:27:48 - Category: Pages - [Q2 & Q3 25 Reputation Management – LinkedIn Ads](https://gracehill.com/multifamily-reputation-management/): Reputation Management for Multifamily Professionals Monitor, elevate, and safeguard your property's brand-all starting at just $40/month. Create a consistent online brand. Save time managing responses. Ensure accuracy across listing platforms. Improve search engine rankings. Proactively identify risky feedback. As a… ------------------------- # Reputation Management – Bing Ads > Reputation Management for Multifamily Professionals Monitor, elevate, and safeguard your property's brand-all starting at just $40/month. Create a consistent online brand. Save time managing responses. Ensure accuracy across listing platforms. Improve search engine rankings. Proactively identify risky feedback. As a… Important notes: - Published on: 2025-04-10 09:13:01 - Category: Pages - [Reputation Management – Bing Ads](https://gracehill.com/multifamily-online-reputation-management-software/): Reputation Management for Multifamily Professionals Monitor, elevate, and safeguard your property's brand-all starting at just $40/month. Create a consistent online brand. Save time managing responses. Ensure accuracy across listing platforms. Improve search engine rankings. Proactively identify risky feedback. As a… ------------------------- # Reputation Management – Google Ads > Reputation Management for Multifamily Professionals Monitor, elevate, and safeguard your property's brand-all starting at just $40/month. Create a consistent online brand. Save time managing responses. Ensure accuracy across listing platforms. Improve search engine rankings. Proactively identify risky feedback. As a… Important notes: - Published on: 2025-02-26 10:21:31 - Category: Pages - [Reputation Management – Google Ads](https://gracehill.com/multifamily-online-reputation-management/): Reputation Management for Multifamily Professionals Monitor, elevate, and safeguard your property's brand-all starting at just $40/month. Create a consistent online brand. Save time managing responses. Ensure accuracy across listing platforms. Improve search engine rankings. Proactively identify risky feedback. As a… ------------------------- # Solutions – Reputation Management > Reputation Management for Multifamily Professionals Monitor, elevate, and safeguard your property's brand - all starting at just $40/month. Request a Demo As a multifamily marketer, you know that blind spots in your online reputation are dangerous. But, managing feedback scattered… Important notes: - Published on: 2023-02-02 16:57:33 - Category: Pages - [Solutions – Reputation Management](https://gracehill.com/solutions/multifamily-reputation-management/): Reputation Management for Multifamily Professionals Monitor, elevate, and safeguard your property's brand - all starting at just $40/month. Request a Demo As a multifamily marketer, you know that blind spots in your online reputation are dangerous. But, managing feedback scattered… ------------------------- # Terms Spanish > Última actualización: 4 de marzo de 2026 ¡Bienvenido a Grace Hill! Por favor, lea atentamente estos Términos y Condiciones ("Términos"), ya que rigen su uso de este sitio web junto con cualquier contenido y herramientas-incluyendo Vision®, PolicyPartner, Validate y Survey-accedidos… Important notes: - Published on: 2026-04-27 17:20:23 - Category: Pages - [Terms Spanish](https://gracehill.com/terms/spanish/): Última actualización: 4 de marzo de 2026 ¡Bienvenido a Grace Hill! Por favor, lea atentamente estos Términos y Condiciones ("Términos"), ya que rigen su uso de este sitio web junto con cualquier contenido y herramientas-incluyendo Vision®, PolicyPartner, Validate y Survey-accedidos… ------------------------- # Terms > Last Updated: March 4, 2026 Welcome to Grace Hill! Please read these Terms and Conditions ("Terms") carefully as they govern your use of this website along with any content and tools-including Vision®, PolicyPartner, Validate, and Survey-accessed through our centralized dashboard… Important notes: - Published on: 2020-07-16 18:49:21 - Category: Pages - [Terms](https://gracehill.com/terms/): Last Updated: March 4, 2026 Welcome to Grace Hill! Please read these Terms and Conditions ("Terms") carefully as they govern your use of this website along with any content and tools-including Vision®, PolicyPartner, Validate, and Survey-accessed through our centralized dashboard… ------------------------- # MASTER SERVICE AGREEMENT > MASTER SERVICE AGREEMENT This MASTER SERVICE AGREEMENT is made effective as of the Effective Date specified in an applicable Order Form ("Order Form") and is entered into by and between GRACE HILL, LLC, a Georgia limited liability company having a… Important notes: - Published on: 2021-12-16 12:42:51 - Category: Pages - [MASTER SERVICE AGREEMENT](https://gracehill.com/master-service-agreement/): MASTER SERVICE AGREEMENT This MASTER SERVICE AGREEMENT is made effective as of the Effective Date specified in an applicable Order Form ("Order Form") and is entered into by and between GRACE HILL, LLC, a Georgia limited liability company having a… ------------------------- # Industries – Multifamily SMB > Grace Hill specializes in working with property portfolios managing less than 2,000 units to 500,000 units or more! We are proud to offer our expert advice and renowned service to growing property management companies. With Grace Hill's proven property management… Important notes: - Published on: 2022-12-19 15:51:44 - Category: Pages - [Industries – Multifamily SMB](https://gracehill.com/industries/multifamily/smb/): Grace Hill specializes in working with property portfolios managing less than 2,000 units to 500,000 units or more! We are proud to offer our expert advice and renowned service to growing property management companies. With Grace Hill's proven property management… ------------------------- # Industries – Multifamily Enterprise > Multifamily Expertise When it comes to multifamily property management, experience matters! Grace Hill partners with the nation's top rental housing management companies, helping to support and guide through changing state and federal regulations, economic conditions, and resident preferences. Our largest… Important notes: - Published on: 2022-12-08 16:38:17 - Category: Pages - [Industries – Multifamily Enterprise](https://gracehill.com/industries/multifamily/enterprise/): Multifamily Expertise When it comes to multifamily property management, experience matters! Grace Hill partners with the nation's top rental housing management companies, helping to support and guide through changing state and federal regulations, economic conditions, and resident preferences. Our largest… ------------------------- # Q1 23 Product Highlight – KingsleySurveys Commercial > Are you ready to reach your occupancy goals? The best strategy is to understand what your tenants really want. Regardless of your current occupancy rate, a professional tenant survey will offer essential insight into your tenants' sentiment, renewal intention, future… Important notes: - Published on: 2023-01-13 15:01:39 - Category: Pages - [Q1 23 Product Highlight – KingsleySurveys Commercial](https://gracehill.com/increase-occupancy-rate-improve-tenant-satisfaction/): Are you ready to reach your occupancy goals? The best strategy is to understand what your tenants really want. Regardless of your current occupancy rate, a professional tenant survey will offer essential insight into your tenants' sentiment, renewal intention, future… ------------------------- # Q2 2024 Commercial Tenant Surveys Product Highlight LP > The recent surge in occupancy for buildings with high-quality amenities (like a roof terrace or full-service fitness center) highlights a key trend: Your tenants' experience directly impacts your bottom line. But without understanding your tenants' actual perceptions, how do you… Important notes: - Published on: 2024-04-22 11:50:58 - Category: Pages - [Q2 2024 Commercial Tenant Surveys Product Highlight LP](https://gracehill.com/commercial-tenant-surveys/lp/): The recent surge in occupancy for buildings with high-quality amenities (like a roof terrace or full-service fitness center) highlights a key trend: Your tenants' experience directly impacts your bottom line. But without understanding your tenants' actual perceptions, how do you… ------------------------- # Increase Tenant Retention. Reduce Turnover Costs. LP > Tenant surveys can help your organization: Understand tenant satisfaction and uncover renewal risks.Increase renewal rates by proactively addressing concerns.Prioritize capital expenditures and identify property enhancements.Determine the likelihood of recommending properties. Gain actionable insights on the overall tenant experience and perception… Important notes: - Published on: 2024-03-13 16:16:11 - Category: Pages - [Increase Tenant Retention. Reduce Turnover Costs. LP](https://gracehill.com/increase-tenant-retention/lp/): Tenant surveys can help your organization: Understand tenant satisfaction and uncover renewal risks.Increase renewal rates by proactively addressing concerns.Prioritize capital expenditures and identify property enhancements.Determine the likelihood of recommending properties. Gain actionable insights on the overall tenant experience and perception… ------------------------- # Q4 Product Highlight - KingsleySurveys Commercial > The link between tenant satisfaction and renewals is undeniable. In fact, a recent university research study proved that improving tenant satisfaction by one point can increase renewals by 8.5% and decrease vacancy rates by 6.7%. Gathering accurate data for your… Important notes: - Published on: 2022-12-06 17:47:10 - Category: Pages - [Q4 Product Highlight - KingsleySurveys Commercial](https://gracehill.com/tenant-surveys-with-proven-results/): The link between tenant satisfaction and renewals is undeniable. In fact, a recent university research study proved that improving tenant satisfaction by one point can increase renewals by 8.5% and decrease vacancy rates by 6.7%. Gathering accurate data for your… ------------------------- # Tenant Surveys – Q4 25 End of Year Push LP > KingsleySurveys Commercial Tenant Surveys Capture feedback on the tenant experience and drive portfolio performance with the CRE industry's most trusted tenant survey program. Request a Demo Increase Tenant Retention. Reduce Turnover Costs.  Without understanding your tenants' actual perceptions, it is… Important notes: - Published on: 2025-10-31 11:42:58 - Category: Pages - [Tenant Surveys – Q4 25 End of Year Push LP](https://gracehill.com/solutions/tenant-satisfaction-surveys/): KingsleySurveys Commercial Tenant Surveys Capture feedback on the tenant experience and drive portfolio performance with the CRE industry's most trusted tenant survey program. Request a Demo Increase Tenant Retention. Reduce Turnover Costs.  Without understanding your tenants' actual perceptions, it is… ------------------------- # Solutions – KingsleySurveys Commercial Tenant Surveys > KingsleySurveys Commercial Tenant Surveys Capture feedback on the tenant experience and drive portfolio performance with the CRE industry's most trusted tenant survey program. Request a Demo Insights That Reduce Renewal Uncertainty  Without understanding your tenants' actual perceptions, it is difficult… Important notes: - Published on: 2022-10-27 12:58:42 - Category: Pages - [Solutions – KingsleySurveys Commercial Tenant Surveys](https://gracehill.com/solutions/satisfaction-surveys/tenant/): KingsleySurveys Commercial Tenant Surveys Capture feedback on the tenant experience and drive portfolio performance with the CRE industry's most trusted tenant survey program. Request a Demo Insights That Reduce Renewal Uncertainty  Without understanding your tenants' actual perceptions, it is difficult… ------------------------- # Solutions – KingsleySurveys Commercial Employee Surveys BOMA > Retain top talent. Reduce employee turnover. High employee turnover can destroy your company's bottom line. Replacing an employee can cost you twice their annual salary1 in recruiting, training, and lost productivity. At the same time, disengaged employees cost organizations another… Important notes: - Published on: 2023-11-20 16:19:28 - Category: Pages - [Solutions – KingsleySurveys Commercial Employee Surveys BOMA](https://gracehill.com/solutions/satisfaction-surveys/commercial-employee-surveys/boma/): Retain top talent. Reduce employee turnover. High employee turnover can destroy your company's bottom line. Replacing an employee can cost you twice their annual salary1 in recruiting, training, and lost productivity. At the same time, disengaged employees cost organizations another… ------------------------- # Solutions – KingsleySurveys Commercial Interview Insights Subpage > Interview Insights Build trust, improve retention, and drive smarter decisions. Request a Demo In commercial and multifamily real estate, your stakeholders expect more. Investors and tenants want a feedback process that respects their time and leads to real improvements. But… Important notes: - Published on: 2025-06-24 10:57:49 - Category: Pages - [Solutions – KingsleySurveys Commercial Interview Insights Subpage](https://gracehill.com/solutions/satisfaction-surveys/interview-insights/): Interview Insights Build trust, improve retention, and drive smarter decisions. Request a Demo In commercial and multifamily real estate, your stakeholders expect more. Investors and tenants want a feedback process that respects their time and leads to real improvements. But… ------------------------- # Investor Survey Page LP – Top Funnel CRE Owner/Operator Drip > Investor Surveys Move beyond surface-level surveys with rich, unbiased interviews. Request a Demo Long-term capital is secured by performance, but sustained by trust. When investor perception relies on generic surveys - or worse, silence - you're left in the dark… Important notes: - Published on: 2025-10-17 09:03:50 - Category: Pages - [Investor Survey Page LP – Top Funnel CRE Owner/Operator Drip](https://gracehill.com/investor-satisfaction-surveys/): Investor Surveys Move beyond surface-level surveys with rich, unbiased interviews. Request a Demo Long-term capital is secured by performance, but sustained by trust. When investor perception relies on generic surveys - or worse, silence - you're left in the dark… ------------------------- # Solutions – KingsleySurveys Investor Program > Investor Surveys Move beyond surface-level surveys with rich, unbiased interviews. Request a Demo Long-term capital is secured by performance, but sustained by trust. When investor perception relies on generic surveys - or worse, silence - you're left in the dark… Important notes: - Published on: 2022-10-26 16:17:15 - Category: Pages - [Solutions – KingsleySurveys Investor Program](https://gracehill.com/solutions/satisfaction-surveys/investor/): Investor Surveys Move beyond surface-level surveys with rich, unbiased interviews. Request a Demo Long-term capital is secured by performance, but sustained by trust. When investor perception relies on generic surveys - or worse, silence - you're left in the dark… ------------------------- # KingsleySurveys ACE Program > Powered By Best-in-Class KingsleySurveys Offered within the Grace Hill Commercial Solution Suite, ACE Surveys carry all the benefits of KingsleySurveys and are designed to help property owners and operators better understand: Overall satisfaction of tenants Perception of commercial property amenities… Important notes: - Published on: 2021-10-05 03:04:50 - Category: Pages - [KingsleySurveys ACE Program](https://gracehill.com/solutions/commercial-solution/kingsleysurveys-ace-program/): Powered By Best-in-Class KingsleySurveys Offered within the Grace Hill Commercial Solution Suite, ACE Surveys carry all the benefits of KingsleySurveys and are designed to help property owners and operators better understand: Overall satisfaction of tenants Perception of commercial property amenities… ------------------------- # Commercial Campaign > Business intelligence that builds value Keep a finger on the pulse of tenant and employee satisfaction and investor perception with Grace Hill's best-in-class Commercial Survey Solutions. Get actionable insights that can help drive business outcomes, such as:   Increased Tenant Renewal… Important notes: - Published on: 2021-09-23 12:41:58 - Category: Pages - [Commercial Campaign](https://gracehill.com/solutions/commercial-campaign/): Business intelligence that builds value Keep a finger on the pulse of tenant and employee satisfaction and investor perception with Grace Hill's best-in-class Commercial Survey Solutions. Get actionable insights that can help drive business outcomes, such as:   Increased Tenant Renewal… ------------------------- # PRODUCT SERVICE AGREEMENTS – NEW > PRODUCT SERVICE AGREEMENTS Vision Service Agreement PolicyPartner Service Agreement Survey Service Agreement Mystery Shopping Service Agreement SkillCat Service Agreement Please reach out to your Grace Hill Customer Success Manager with any questions regarding the product service agreements. Important notes: - Published on: 2023-03-21 16:57:12 - Category: Pages - [PRODUCT SERVICE AGREEMENTS – NEW](https://gracehill.com/terms/product-service-agreements-all/): PRODUCT SERVICE AGREEMENTS Vision Service Agreement PolicyPartner Service Agreement Survey Service Agreement Mystery Shopping Service Agreement SkillCat Service Agreement Please reach out to your Grace Hill Customer Success Manager with any questions regarding the product service agreements. ------------------------- # PRODUCT SERVICE AGREEMENTS OLD > PRODUCT SERVICE AGREEMENTS Vision_Service_Agreement PolicyPartner_Service_Agreement Survey Service Agreement Validate_Service_Agreement     Important notes: - Published on: 2022-09-19 19:03:23 - Category: Pages - [PRODUCT SERVICE AGREEMENTS OLD](https://gracehill.com/terms/product-service-agreements/): PRODUCT SERVICE AGREEMENTS Vision_Service_Agreement PolicyPartner_Service_Agreement Survey Service Agreement Validate_Service_Agreement     ------------------------- # Administrators > Support » Administrators Important notes: - Published on: 2020-07-22 17:32:34 - Category: Pages - [Administrators](https://gracehill.com/support/administrators/): Support » Administrators ------------------------- # Learners > Support » Learners Important notes: - Published on: 2020-07-22 17:22:48 - Category: Pages - [Learners](https://gracehill.com/support/learners/): Support » Learners ------------------------- # Thank You Meeting Confirmed > We look forward to meeting with you soon.   In the meantime, check out a few client testimonials and learn more about Grace Hill's suite of products and solutions.  "Grace Hill helps us fulfill the vision of the learning and development… Important notes: - Published on: 2022-04-26 09:26:19 - Category: Pages - [Thank You Meeting Confirmed](https://gracehill.com/thank-you-meeting-confirmed/): We look forward to meeting with you soon.   In the meantime, check out a few client testimonials and learn more about Grace Hill's suite of products and solutions.  "Grace Hill helps us fulfill the vision of the learning and development… ------------------------- # Thank You KingsleyAdmin > A member of our Project Management team will reach out with additional information and next steps within 72 business hours.  Discover more about our innovative suite of solutions and see how Grace Hill can improve your property performance. Explore more… Important notes: - Published on: 2022-11-17 10:48:19 - Category: Pages - [Thank You KingsleyAdmin](https://gracehill.com/thank-you-ks-customer/): A member of our Project Management team will reach out with additional information and next steps within 72 business hours.  Discover more about our innovative suite of solutions and see how Grace Hill can improve your property performance. Explore more… ------------------------- # Thank You Content > A member of our team will be in touch soon.  Discover more about our innovative suite of solutions and see how Grace Hill can improve your property performance. Explore more industry tools and insights here: Important notes: - Published on: 2021-11-17 16:46:01 - Category: Pages - [Thank You Content](https://gracehill.com/thank-you-content/): A member of our team will be in touch soon.  Discover more about our innovative suite of solutions and see how Grace Hill can improve your property performance. Explore more industry tools and insights here: ------------------------- # Download Confirmation > < Return to Case Studies Learn more about Grace Hill's suite of products and solutions.  "Grace Hill helps us fulfill the vision of the learning and development program we are striving to create." -Jared Forman Director of Training and Development… Important notes: - Published on: 2022-02-18 11:35:12 - Category: Pages - [Download Confirmation](https://gracehill.com/download-confirm/): < Return to Case Studies Learn more about Grace Hill's suite of products and solutions.  "Grace Hill helps us fulfill the vision of the learning and development program we are striving to create." -Jared Forman Director of Training and Development… ------------------------- # Support – ARCHIVE > Top Questions for Learners Trouble logging in? Select the Issue: Forgot your username/password? The password you entered was incorrect. The username you entered cannot be identified. I don’t know my VisionX URL Related Questions.     Forgot your username or… Important notes: - Published on: 2020-07-22 17:19:32 - Category: Pages - [Support – ARCHIVE](https://gracehill.com/support/old/): Top Questions for Learners Trouble logging in? Select the Issue: Forgot your username/password? The password you entered was incorrect. The username you entered cannot be identified. I don’t know my VisionX URL Related Questions.     Forgot your username or… ------------------------- # Talent Management > Five Fundamental Questions to Ask Building an effective talent management solution for your company begins with addressing a set of essential questions. Three Actions to Stay Focused On Talent management has a lot of moving parts. But there are three… Important notes: - Published on: 2020-07-02 09:08:46 - Category: Pages - [Talent Management](https://gracehill.com/solutions/talent-management/): Five Fundamental Questions to Ask Building an effective talent management solution for your company begins with addressing a set of essential questions. Three Actions to Stay Focused On Talent management has a lot of moving parts. But there are three… -------------------------