Validate Mystery Shopping Program - Grace Hill
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Validate Mystery Shopping Program

Timely, unbiased performance assessments for multifamily property managers

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See your property and team through the eyes of your prospects and residents with Validate from Grace Hill, an easy-to-administer, discrete mystery shopping program designed specifically for multifamily property managers like you!

Validate is designed to deliver reliable results, backed by 25 years of multifamily industry expertise targeting trends to drive performance. This robust mystery shop program blends technology with assessment best practices to drive positive experiences in your communities.

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Validate delivers consistency with more than 8,000 shops completed quarterly and a 99% on-time completion rate.


Our mystery shopping programs feature:

  • Highly trained mystery shoppers
  • Recorded audio and video shops 
  • Over 30 booster courses
  • Robust, comprehensive reporting

“Validate is a wonderful tool that has helped as I develop and implement our leasing school. I am able to recognize employee strengths while also identifying opportunities for growth. As a result, I have used this knowledge to gear my training towards their needs rather than wasting time on skills that have already been mastered."

-Amy Fernandez, Training & Development Manager, Phillips Management Group

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Actionable Insights That Drive Performance Improvement

  • Includes 5 pre-built quick reports.
  • Dashboard includes all shop results with links to the shops.
  • Personalized remediation with short 5-20 minute booster courses.
  • Track community and individual performance over time.

With Validate, customers can choose from 12 different shop types to evaluate all communication channels, including:

Phone

Online

Onsite

Combo

Contact us today and speak with an expert to help you build the programs that will best fit your business!

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