Sexual harassment claims represent a major liability for organizations, especially in the multifamily industry. The best way to reduce your risk is to provide a comprehensive policy and training program. Although it’s impossible to completely control the actions of others, setting clear expectations for appropriate behavior can significantly reduce the risk of sexual harassment in your organization.
The Fair Housing landscape is constantly changing, and violations can have harsh consequences. Without proper Fair Housing policies and training, your team will face costly legal and financial burdens. While April is Fair Housing Month, year-round training and policy updates are essential to ensure both new and experienced associates are equipped with the tools to stay compliant. These are the most common Fair Housing mistakes that can have costly consequences for your organization.
The apartment industry has never seen a hiring challenge like it’s facing right now. Companies of all sizes and in every market are bringing on new associates at a record pace. These new employees often come from industries outside of property management and have little to no understanding of Fair Housing and its crucial implications.
In recognition of International Women’s Day, we celebrate the dedication, determination, and accomplishments of women in the multifamily real estate industry, both past and present. We stand for equity and the empowerment of women to lead this industry. We believe rental housing is better because of extraordinary women.
Executing a successful tenant or resident survey involves more than just knowing the right questions to ask. Learn more about KingsleySurveys intuitive dashboards, benchmarks, and robust reports that identify performance gaps and highlight your competitive advantages.
There’s no avoiding the incoming Environmental, Social, and Governance (ESG) wave. Demands for greater ESG disclosures and action are rising globally, especially in the United States and Europe. Real estate managers need to take ESG seriously and adopt best practices to keep their portfolios competitive. Contact our CRE experts to discuss how KingsleySurveys can support your ESG strategy.
Text/SMS is one of the most reliable forms of communication and widely preferred by young adults as a safe and effective quick response method. By adding Text/SMS delivery to your KingsleySurveys package, you will see a higher response rate and more comprehensive, actionable insights for your team!
Advances in technology make it easier to do everything online. But some are now worried about the standard of customer service. It had us asking: Is customer service dead in 2023? Grace Hill helps multifamily managers train and test onsite team performance, improving customer service and online reputation. Learn how Grace Hill can partner with you to ensure you lead the industry in customer satisfaction.