Customer Support
The premier platform for people and property performance improvement.
Unify your solutions with clear dashboards and AI-driven insights you can act on. PerformanceHQ centralizes insights to boost satisfaction, retain talent, and increase occupancy.
Develop People. Optimize Performance. Promote Properties.
The real estate market changes quickly, so you need a trusted industry partner to help you adapt and reach your goals. Grace Hill’s new PerformanceHQ platform centralizes insights across solutions, helping multifamily and commercial real estate organizations protect their properties and strengthen performance.
PerformanceHQ Offers a Strategic Advantage
Operators battle rising expectations, tighter margins, and pressure to optimize property performance. PerformanceHQ’s award-winning technology offers detailed analytics, best-in-class content, and role-based experiences that simplify administration and reduce risk. Integrated AI tools translate disconnected data into actionable insights that help leaders improve overall satisfaction, operational efficiency, and NOI.
Introducing Intelligence+ in PerformanceHQ
Insights, recommendations, and action plans that drive real results. Turn your resident survey data into AI-powered insights and guided next steps. Intelligence+ not only shows you where to focus — it helps your team follow through with built-in action planning, so you can assign tasks and track progress all in one place.
Surveys
Gain actionable insights with comprehensive survey tools and trusted industry benchmarks.
- Gain an unbiased assessment of resident, tenant, and employee satisfaction.
- Evaluate leasing, maintenance, and management service levels with ongoing and annual surveys.
- Translate survey results into action plans that improve performance.
- Compare performance against Kingsley Index™ industry benchmarks and compete for prestigious awards and recognition.
Training
Complete multifamily training content that enables and empowers.
- Engage employees with 600+ industry-specific training courses in a variety of formats.
- Boost retention and quickly onboard new employees with short courses that fit into busy workdays.
- Support a diverse team with Spanish courses and translation tools.
- Save valuable admin time with automated assignments based on position, location, or custom groups.
"I chose Grace Hill not only because of their industry-specific platform but also because they have an amazing support department dedicated to assisting in answering questions quickly. It has been exciting to have a partner who understands our business."
Christie Upp
Director of Training
Apartment Management Professionals, LLC
Mystery Shopping
Get unbiased performance assessments that drive results.
- See your property and team through the eyes of your prospects and residents.
- Gain access to a network of nationwide shoppers that simulate real-life scenarios.
- Review comprehensive reports and recordings that pinpoint strengths and opportunities.
- Access short training courses designed to address specific skill gaps identified during the shop.
Analytics Dashboard in PerformanceHQ
Spend less time crunching numbers and more time crushing your goals! PerformanceHQ unifies performance data across Grace Hill solutions with built-in reporting and easy-to-understand dashboards.
Policies
Comprehensive policies and procedures that reduce risk.
- 1000+ pre-built, customizable policies designed to jump-start compliance.
- Rest assured, policies comply with changing laws and regulations.
- Show proof of policy receipt with secure electronic signatures.
- See policy compliance in real-time with our graphical compliance dashboard.
Reputation Management
Seamlessly manage your online reputation and drive prospects to your communities.
- Streamline publishing and review management across platforms to boost efficiency.
- Ensure accurate listings across directories to improve search rankings and drive traffic.
- Leverage AI to monitor sentiment, flag risky feedback, and respond quickly.
- Benchmark comparative insights with our Local Brand Visibility (LBV) score.
"We chose Grace Hill’s Reputation Management solution because it provided a comprehensive and actionable approach to resident feedback that aligned with our customer experience strategy. We needed a platform that could centralize data, provide deeper insights, and drive real improvements at our communities rather than just aggregating reviews.”
Sara Perry
Director of Brand, Marketing & Customer Experience
HILLS Properties
Virtual leasing and video tools that help leasing teams close leases faster, engage residents, and boost marketing efficiency.
- Offer personalized live, self-guided, or pre-recorded video tours.
- Capture, connect, and convert leads virtually with high-quality video content that drives traffic.
- Simplify move-ins with informative video tutorials that help set residents up for success.
"Using Realync virtual tours in our paid ads strategy has helped increase conversions by 145%!"
Angie Lombardi
Vice President of Marketing
Franklin Group
Credentials & CECs
Attract top talent by investing in employee education and career development.
- Credentials for multifamily career paths in leasing, community management, and maintenance.
- Retain and attract talent by investing in their education and certifying their experience.
- Access more than 60+ continuing education courses and webinars.
- Personalized career center helps employees track achievements and easily access transcripts.
Ready to get your team on the path to excellence?
Request a demo to learn how Grace Hill's Solutions can help get you there.
