Customer Support
"Nothing compares to Grace Hill's Training content! The layout is much more appealing than others we have tried, and the way the user interacts definitely makes it more engaging. We like the interactive slides where employees have to open up different things to learn more about the content, which helps keep them engaged."
Jackie Dyer
HR Manager
Overview
Across the U.S., land is being razed, and new construction is popping up. But since 1984, Gorman & Company has taken a different approach to development. Through innovative housing partnerships, Gorman specializes in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings.
Gorman’s corporate office is located in Oregon, Wisconsin, but operates nationwide. Their neighborhood developments range from upscale condominium communities to mixed-use developments in downtown redevelopment areas.
Company Profile
Industry: Multifamily
Headquarters: Oregon, Wisconsin
Years in Business: 38+
Number of Team Members: 540
Challenge
Six core values underscore how Gorman & Company does business, and at the top of that list is the importance they place on employees.
It’s this “people-centric” focus that led Jackie Dyer, Gorman & Company’s HR Engagement Manager, to explore a training option that would integrate with their current human resources information system (HRIS) with single sign-on (SSO) — two things that would create a more seamless system for HR and employees alike.
Since 2014, Gorman & Company has Grace Hill’s learning management system (LMS). It’s used extensively by their Property Management division, and Jackie uses it specifically for corporate training, finding high value in critical training modules, such as sexual harassment prevention, diversity and inclusion, and active shooter.
Solution
Although the platform offers the functionality of SSO, Gorman wasn’t able to incorporate it with their HRIS system. So when Gorman’s HRIS provider offered an LMS platform that provided the ease of SSO, it piqued Jackie’s interest.
Incorporating SSO with the HRIS system they currently use seemed like the perfect solution. Perhaps an opportunity to create some reporting efficiencies within HR with a fully-integrated system.
At face value, it seemed like an easy decision, a true win-win for everyone. But one thing she quickly found: Easier isn’t always better.
“It's a robust system that can be modified to your specific needs. And I greatly appreciate the customer service. I’ve always been provided prompt and direct feedback via email or phone!”
- Jackie Dyer, HR Manager
Results
As Jackie began evaluating the HRIS-integrated LMS offering against Grace Hill’s Training, she quickly realized the new option fell far short of expectations and wouldn’t be a positive experience for Gorman employees.
With employee engagement and compliance at the forefront of Jackie’s decision-making, she quickly realized Grace Hill’s intuitive and dynamic platform simply couldn’t be matched.
Although integrating SSO was what caught her attention, it would have been a step backward in the quality of their content and training had she decided to switch.
So, in the end, Jackie made her decision based on what would provide the best experience for employees. And that meant staying with Grace Hill.
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