Select the Issue:
- Setting up my reports.
- My reports data is incorrect, out of date…
- Can I delete/remove an employee from our records?
- Can I merge duplicate accounts?
- Related Questions.
Setting up my reports.
Please follow these steps to ensure that your reports are properly constructed:
- Go to the Admin Console, and click on the Client Resource Center icon.
- Scroll down to the User Guides section.
- Click on the reporting files in the Managing Vision sub-section.
- Quick Reports: Provides a list of the types of quick reports that can be generated by the reporting tool.
- Admin Quick Reports: Contains a list of the types of quick reports that can only be generated for Admins.
- Dashboard: Provides a general walkthrough of how to use the Reporting tool, and the features offered.
- Distributions: Contains a walkthrough on how to setup Distribution lists to automatically send reports to specific employees.
- Creating and Managing Reports: Provides a walkthrough on how to create custom reports.
- If the documents do not address your questions, please contact us at:
- Phone: (866) 472- 2344, Mon-Fri 9:00am-8:00pm EST
- Click Here to Submit a Support Ticket
My report data is incorrect, out of date…
Please follow these steps if your reports are returning incorrect information:
- If you have not done so already, review the steps in setting up my reports to ensure your reports are properly setup.
- If the errors persist, please contact contact us at:
- Phone: (866) 472-2344, Mon-Fri 8:00am-7:00pm EST
- Click Here to Submit a Support Ticket
Can I delete/remove an employee from our records?
Employees cannot be fully removed from the system, but their accounts can be inactivated:
- Go to the Data Manager, and select the Employees tab.
- Click on the row containing the specific user account you wish to inactivate.
- The Employee Details screen will display.
- Change the employee’s Status to Inactive.
- Click Submit Changes once all changes have been made.
Can I merge duplicate accounts?
Duplicate accounts can be merged through the following steps:
- Go to Applications and select Data Manager.
- Click on Employee Tab.
- Click on Merge Employees.
- Select the accounts you would like to merge.
- Click on Merge These Employees.
- Select the account you want to merge the employees into.
- Click on Finish Merge.
Related Questions
Can’t find what you’re looking for?
- Contact us to speak to a Support Agent now:
- Phone: (866) 472- 2344, Mon-Fri 8:00am-9:00pm EST
- Click Here to Submit a Support Ticket