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Questions about your course?

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I would like to add a course to my account.

To add a course to your ‘My Courses’ list:

  1. In the Learning Center, on the left navbar, click Learn.
  2. Click Library. You’ll land on the ‘All Courses’ tab by default. 
  3. On the ‘All Courses’ tab, click Online Courses to view a list of all available courses in alphabetical order. If you can’t find the course title you’re looking for in the ‘Online Courses’ section, click the ‘My Items’ tab to see if the course has already been added to your account.
    Note: If you already know the title of a course you want to take, you can type it in the ‘Search Library’ field in the top-right corner of the page.
  4. When you find the course you want, click Add To My Courses.

Now you can access the course in your ‘My Courses’ list located on the ‘My Items’ tab in the Library. 

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If you still have questions about adding courses, please contact us:

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My course has a workbook. Where can I find it?

Note: Not every course contains a workbook. Also, the steps shown in the procedure below might not apply to custom courses created by your organization.

To access a course workbook:

  1. In the Learning Center, on the left navbar, click Learn
  2. Click Library. You’ll land in the ‘All Courses’ tab by default.
  3. Click the My Items tab. Your ‘My Courses’ list displays.
  4. Find the course with the workbook you want. 
  5. Click to either Start or Resume the course. You’ll land on the ‘Table of Contents’ tab by default.
  6. Click the Resources tab. The course’s Resources list displays.
  7. In the Resources list, click Start next to the workbook you want.
  8. The workbook will display as a PDF. 

Note: Click to download the workbook. Click to print the workbook.

If you have any questions regarding the content of the video or locating your workbook, please contact us:

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How do I change the language in my course?

Most courses in Vision are offered in both English and Spanish.

If you’ve already started a course but want to change the language selection, call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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How can I retake a quiz after failing/ poor performance? 

Course quizzes can be taken only once:

  • Each quiz is only worth a portion of the final mark.
  • Receiving a low grade on a quiz might not prevent you from passing if you do well on the rest of the quizzes.
  • If the quiz causes you to fail, you can retake the course.

Note: You cannot retake a quiz until you complete the entire course. If you didn’t pass the course due to failing/poor performance of quizzes, ensure that you have completed the entire course and then you can retake the course. If you retake the course, you’ll have another chance to successfully complete the required quizzes towards passing the course.

Questions?
Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

 

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How do I retake a course?

First, you’ll need to determine whether the course is located on your ‘Learning Path Assignments’ page or in your ‘My Courses’ list.

In either case, you’ll have to first complete your existing course attempt.

To retake a course that’s on the ‘Learning Path Assignments’ page:

  1. In the Learning Center, on the left navbar, click Learn
  2. Click Assignments. The ‘Learning Path Assignments’ page displays.
  3. Find the course you want to retake and click Start.
  4. A new course attempt will be created. 

To retake a course that’s in yourMy Courses’ list:

  1. In the Learning Center, on the left navbar, click Learn
  2. Click Library. You’ll land in the ‘All Courses’ tab by default.
  3. Click the My Items tab. Your ‘My Courses’ list displays.
  4. Find the course you want to retake and click Start.
  5. A new course attempt will be created.

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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How do I enroll in an ILT? 

There are two ways to enroll in instructor-led training (ILT):

  1. With an assignment
  2. Without an assignment.

With an Assignment

If you’ve been assigned to an ILT session, that means you’re already enrolled in the session. 

To access an ILT session on your ‘Learning Path Assignments’ page:

  1. In the Learning Center, on the left navbar, click Learn.
  2. Click Assignments. The ‘Learning Path Assignments’ page displays.
  3. Find the ILT session you want to attend and click Start.

If the ‘Learning Path Assignments’ widget is available on your Learning Center home page, the ILT assignment will display in the widget. 

To access an ILT session from the ‘Learning Path Assignments’ widget:

  1. On the Learning Center home page, go to the ‘Learning Path Assignments’ widget.
  2. Find the ILT session and click Start.

Without an Assignment

If you haven’t been assigned to an ILT session, you can search for and self-enroll in available ILT sessions.

To self-enroll in an ILT session in the Library:

  1. In the Learning Center, on the left navbar, click Learn.
  2. Click Library. You’ll land on the ‘All Courses’ tab by default. 
  3. You can view available ILT sessions according to each session type in the ‘Webinars’, ‘Virtual Classrooms’, and ‘In-Person’ lists.
    Note: if you already know the title of the ILT session you want to attend, you can type it in the ‘Search Library’ field in the top-right corner of the page.
  4. When you find the ILT session you want, click Add To My Courses.

If the ‘Upcoming Instructor-Led Training’ widget is available on your Learning Center home page, you can self-enroll in an ILT session from the widget.

To self-enroll in an ILT session from the ‘Upcoming Instructor-Led Training’ widget:

  1. On the Learning Center home page, go to the ‘Upcoming Instructor-Led Training’ widget.
  2. In the Search field, type the title of the ILT class you want. You can optionally click the drop-down arrow to the right of the ‘Search’ field to sort the search results according to a specific ILT session type such as ‘In-Person’.
  3. The available upcoming ILT sessions will be listed in order by date, from newest to oldest with an ‘Enroll’ button next to them.
  4. Find the ILT session you want to attend and click Enroll.

You’ll be enrolled in the ILT session and it will display on the ‘My Items’ tab in the Library.

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How can I take a course that is not assigned to me through the library? 

You can search for courses and self-enroll in them within the Library. 

Questions? Contact us by:

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Do I have to do anything special to complete my “Sexual Harassment – California Supervisor Version” course?

Yes. State law requires California employers to provide supervisory employees with two hours of interactive sexual harassment training and education every two years (CAGovt. Code Sec. 12950.1). For that reason, there’s a timer in this course that times the training in order to meet the requirement. You must spend two continuous hours in the course before the completion will mark on your transcript – even if it doesn’t take you that long to complete the course.

If the course was assigned to you, it’ll be located on your ‘Learning Path Assignments’ page. If you assigned the course to yourself, you can find it in the Library on your ‘My Items’ tab.

Questions? Contact us by:

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What is the passing grade for a course?

Courses have default scores set by your training administrator.

To view the passing score for a course:

  1. In the Learning Center, on the left navbar, click Learn.
  2. Click Library. You’ll land on the ‘All Courses’ tab by default.
  3. Click the My Items tab.
  4. In your ‘My Courses’ list, find the course. Below the course title, the passing grade for the course will display.

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