multifamily Archives - Grace Hill

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Enhancing the Employee and Tenant Experience Through Surveys

By Andrew J. Nelson / February 12, 2024 / Comments Off on Enhancing the Employee and Tenant Experience Through Surveys

Nearly four years after the brief but severe COVID-19 recession in the spring of 2020, the U.S. jobs market remains exceptionally strong. The balance of power is firmly tilted toward workers — with little sign of a recession that might swing the power pendulum back to employers. With the national unemployment rate hovering near 50-year… Read More »

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Leveraging AI in Commercial and Multifamily Real Estate

By Andrew J. Nelson / December 11, 2023 / Comments Off on Leveraging AI in Commercial and Multifamily Real Estate

A new generation of technology is coming to property management. Building engineers have increasingly implemented smart building technology to improve energy efficiency and sustainability. Now, the application of artificial intelligence (AI) stands to greatly enhance those efforts — and extend the technology to other aspects of property operations. The timing is opportune. As we summarized… Read More »

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Have Your Employees Had Enough? The Top 5 Signs Of Change Burnout And How To Overcome Them

By Grace Hill / December 4, 2023 / Comments Off on Have Your Employees Had Enough? The Top 5 Signs Of Change Burnout And How To Overcome Them

Have Your Employees Had Enough? The Top 5 Signs Of Change Burnout And How To Overcome Them   Change is inevitable, especially in the fast-paced world of multifamily real estate.  However, as companies eagerly embrace transformative initiatives, a significant challenge emerges — change burnout.  With constant shifts in market dynamics, technology, and customer expectations, this… Read More »

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8 Simple Steps That Will Make Onboarding Your New Software a Success

By Grace Hill / November 15, 2023 / Comments Off on 8 Simple Steps That Will Make Onboarding Your New Software a Success

Don’t launch alone! A smooth and successful software implementation begins with careful planning, focused training, and an experienced provider you can trust.   Before you know it, we’ll be turning the calendar on a new year! And while the thought of that might quicken your pulse, it’s also a thrilling opportunity for fresh starts and… Read More »

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Competitive Mystery Shopping Blog Real estate agent showing modern house to attractive couple

The Power of Competitive Mystery Shops in Multifamily

By Grace Hill / October 23, 2023 / Comments Off on The Power of Competitive Mystery Shops in Multifamily

Proven and effective, competitive mystery shops help you surpass the competition, boost your bottom line, and increase resident satisfaction.   In the fiercely competitive world of multifamily apartment management, staying ahead of the curve is essential, hinging not only on providing well-maintained properties and exceptional amenities but also on understanding and surpassing the expectations of… Read More »

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Orientation vs. Onboarding: Do You Know the Difference?

By Grace Hill / October 17, 2023 / Comments Off on Orientation vs. Onboarding: Do You Know the Difference?

Both are needed to successfully integrate new employees and retain top talent!   Orientation and onboarding: Both are familiar terms, yet they are two words often mistakenly used interchangeably. While they may seem similar at first glance, they serve distinct purposes and play crucial roles in retaining organizational talent. And everyone in the organization (not… Read More »

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How to Budget in Multifamily: 5 Changes To Reduce Operational Costs

How to Budget in Multifamily: 5 Changes To Reduce Operational Costs

By Grace Hill / July 20, 2023 / Comments Off on How to Budget in Multifamily: 5 Changes To Reduce Operational Costs

As a multifamily manager, you are under constant pressure to reduce operational costs, but that doesn’t mean the budget has to suffer. In fact, with just a few simple changes to the budget, you can improve the bottom line while maintaining efficiency. To do that, let’s look at five budget changes multifamily managers can make… Read More »

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How To Budget in Multifamily: 5 Things To Add To Create Memorable Resident Experiences

By Grace Hill / July 10, 2023 / Comments Off on How To Budget in Multifamily: 5 Things To Add To Create Memorable Resident Experiences

When budgeting for a multifamily rental community, there is much more to consider than just expenses and revenue. To create a memorable resident experience, you must allocate budget resources to ensure the community is inviting, comfortable, and well-maintained. We’ll explore five essential items you should consider including in your multifamily budget to provide an enjoyable… Read More »

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Boost Your Career: Why Rental Housing Professionals Should Pursue Credentials

By Grace Hill / June 20, 2023 / Comments Off on Boost Your Career: Why Rental Housing Professionals Should Pursue Credentials

As the rental housing industry continues to grow, so do the opportunities for its professionals. However, individuals must invest in training and credentials to succeed in this field and advance their careers.  By obtaining industry-specific credentials, such as a Certified Apartment Manager (CAM) or Certified Apartment Portfolio Supervisor (CAPS), rental housing professionals can enhance their… Read More »

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What Is ORM: Unlocking Your Digital Reputation

By Grace Hill / June 16, 2023 / Comments Off on What Is ORM: Unlocking Your Digital Reputation

Online reputation management, or ORM, is a growing area of interest for real estate companies, so many people are starting to ask the question: What is ORM, and what does it look like in multifamily? If you’re unsure about what ORM is and why it matters, take note because it is an increasingly important tool… Read More »

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5 Proven Ways To Boost Your Resident Survey Response Rates

By Grace Hill / June 14, 2023 / Comments Off on 5 Proven Ways To Boost Your Resident Survey Response Rates

Best practices and timely tips to improve survey participation and inform your decision-making.   In the wise words of author Conan Doyle, while writing as Sherlock Holmes, “It is a capital mistake to theorize before one has data.” And therein lies the benefit and power of surveys. When you have the right survey tools to… Read More »

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A quality survey system keeps you in tune with your residents’ experience and satisfaction by equipping you with actionable insight and relevant data for tracking performance, identifying areas for improvement, and attracting new residents.

Focus On Resident Experience To Really Improve Survey Scores

By Grace Hill / June 2, 2023 / Comments Off on Focus On Resident Experience To Really Improve Survey Scores

Resident satisfaction is a key metric for any property management company. It can be used to track performance, identify areas for improvement, and attract new residents. Many factors contribute to resident satisfaction, but one of the most important is resident experience. Resident experience is the sum of all interactions a resident has with your property… Read More »

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