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A quality survey system keeps you in tune with your residents’ experience and satisfaction by equipping you with actionable insight and relevant data for tracking performance, identifying areas for improvement, and attracting new residents.

Focus On Resident Experience To Really Improve Survey Scores

By Grace Hill / June 2, 2023 / Comments Off on Focus On Resident Experience To Really Improve Survey Scores

Resident satisfaction is a key metric for any property management company. It can be used to track performance, identify areas for improvement, and attract new residents. Many factors contribute to resident satisfaction, but one of the most important is resident experience. Resident experience is the sum of all interactions a resident has with your property… Read More »

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NAA Apartmentalize 2023 7 Things to Know

7 Things To Know About Apartmentalize 2023

By Stephanie Anderson / May 31, 2023 / Comments Off on 7 Things To Know About Apartmentalize 2023

Whether you are attending the National Apartment Association’s Apartmentalize conference for the first time or as a seasoned veteran with many years (or even decades) under your belt, there is always something new to learn about the upcoming event. As multifamily’s largest annual event, some things change from year to year, and I have outlined… Read More »

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Blog Beyond Tokenism Young people celebrating gay pride outdoors LGTBQ+

Beyond Tokenism: 5 Ways Organizations Can Create Real Inclusivity for LGBTQ+ Employees

By Efron Landau / May 30, 2023 / Comments Off on Beyond Tokenism: 5 Ways Organizations Can Create Real Inclusivity for LGBTQ+ Employees

Growing up, I always knew I was different. I struggled with my gender identity, feeling like I was constantly playing a role that didn’t quite fit. It took me over 30 years to realize I was non-binary, and discovering the language and community that allowed me to explore my identity has been life-changing. As a… Read More »

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Intersectionality, Ableism, and Breaking the Glass Ceiling

By Alycia Anderson / May 22, 2023 / Comments Off on Intersectionality, Ableism, and Breaking the Glass Ceiling

People are complex, with multi-faceted attributes that make up who they are. Disability is included in this, but disability is also just one part of a person’s identity — a part that plays a role in shaping who they are but does not by any means define them solely. “Why do we see disability differently… Read More »

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chat gpt multifamily real estate

ChatGPT in Multifamily: What Property Managers Should Know

By Amelia Woolard / May 18, 2023 / Comments Off on ChatGPT in Multifamily: What Property Managers Should Know

Everywhere you turn, people are talking about ChatGPT. The tool is the fastest-growing app in history, earning 100 million users after just two months on the market. Love it or hate it, ChatGPT is a highly disruptive technology that will forever change how we use artificial intelligence to get things done.  If you’re wondering where… Read More »

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Knowledge Is Power: Learn How To Drive Satisfaction, Deliver Results

By Grace Hill / May 11, 2023 / Comments Off on Knowledge Is Power: Learn How To Drive Satisfaction, Deliver Results

Why Resident Surveys Are Essential for Creating a Thriving Community   As a property manager, it’s essential to maintain a positive relationship with your residents. And one way to do that is by conducting multifamily resident surveys. Surveys offer valuable insight into resident satisfaction, highlight areas of preference and concern, and build trust. Unfortunately, in… Read More »

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Why Online Reputation Management Matters In Multifamily Happy beautiful couple using computer while sitting on the couch at home.

Why Online Reputation Management Matters In Multifamily

By Amelia Woolard / April 27, 2023 / Comments Off on Why Online Reputation Management Matters In Multifamily

Whether you’re buying a new shampoo or scouting out a place to live or work, you likely rely on online feedback before making a purchase.  Most of us (95%) read reviews before making a purchase, and 58% of us will actually pay more for a product, service, or experience with stellar ratings.  This buying behavior… Read More »

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Woman on phone Text/SMS Kingsley Survey Delivery

Gain a Competitive Edge With Text/SMS Survey Delivery

By Grace Hill / April 17, 2023 / Comments Off on Gain a Competitive Edge With Text/SMS Survey Delivery

Making smart business decisions starts with reliable data. And for multifamily property managers, having a pulse on resident and prospect sentiment is critical for building a strategy that improves satisfaction. With a rapidly changing market, you need to be willing to adapt. It’s equally important to consider whether you have the right tools for making… Read More »

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Blog Assistance Animals: What Every Multifamily Operator Should Know Fair Housing Month

Assistance Animals: 4 Things Every Multifamily Operator Should Know

By Amelia Woolard / April 3, 2023 / Comments Off on Assistance Animals: 4 Things Every Multifamily Operator Should Know

April is Fair Housing Month, prompting reflection on reasonable accommodations for multifamily residents, such as providing a designated accessible parking space or permitting an assistance animal request.. Assistance animals are specially trained to assist people with disabilities with mobility, navigation, hearing, emotional support, and medical conditions.  Unlike pets, which are kept for companionship, assistance animals… Read More »

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women in multifamily real estate

5 Ways To Support Women in Multifamily

By Amelia Woolard / March 22, 2023 / Comments Off on 5 Ways To Support Women in Multifamily

Whether they are property managers, C-suite executives, or investors, women bring unique perspectives and skills to multifamily workplaces. Even so, women face numerous challenges, like gender bias, harassment, and discrimination. If we break down these barriers, the multifamily industry can become more equitable and prosperous. Keep reading to uncover five ways to support women working… Read More »

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spring disaster

Prepare Now For Spring Disasters And Avoid Panic: 5 Things You Need To Do Now

By Grace Hill / March 14, 2023 / Comments Off on Prepare Now For Spring Disasters And Avoid Panic: 5 Things You Need To Do Now

Spring is quickly approaching, and with it — selling season! Hooray! While we look forward to those warmer, sunnier days that often bring an influx of prospects, now is the time to prepare your property and people for the busy days ahead. As a multifamily property manager, it’s your responsibility to make sure your property… Read More »

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KingsleySurvey Customer Service Excellence IRL Virtual

Proven Customer Service Strategies to Make Your Apartment Tours Memorable

By Grace Hill / February 2, 2023 / Comments Off on Proven Customer Service Strategies to Make Your Apartment Tours Memorable

Simple, strategic shifts that help shine a positive light on your communities.   Customer service. It’s the secret sauce that can turn a prospect from potential to SOLD! And while there are many factors to consider in the rental sales process, if you allow subpar customer service to persist at your properties, you’ll soon find… Read More »

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