The link between tenant satisfaction and renewals is undeniable. In fact, a recent university research study proved that improving tenant satisfaction by one point can increase renewals by 8.5% and decrease vacancy rates by 6.7%. Gathering accurate data for your properties can be challenging, so Grace Hill created comprehensive survey tools and worldwide industry benchmarks that make the process seamless and successful.
Gain quantifiable property and portfolio feedback to measure:
Overall Satisfaction
Satisfaction with Management
Property Recommendation
Renewal Intentions
Value for Amount Paid
Gain actionable insights on the overall tenant experience and perception of:
Overall Areas
- NPS
- Space Needs
- Sustainability & ESG
Service Assessment
- Property management
- Leasing & TIs
- Maintenance
Property Features
- Amenities
Tenant Surveys Raise Your ESG standards and GRESB score
Your Environmental, Social, and Governance (ESG) standards highlight your organization’s commitment to ongoing sustainability objectives. Responding to tenant sustainability priorities will improve tenant satisfaction and increase your GRESB score.
Tenant Surveys Designed to Benefit:
Investment/Fund Managers
Owners/Operators
REITS
Property and Facilities Management Providers
“Having a high GRESB score is becoming more and more important as investors get savvy. They are not just looking at the bottom line. They want to know who they’re doing business with. We can post our policy and survey implementations in our GRESB score. And that helps us differentiate ourselves in the market.”
Michael Aisner, RPA, LEED AP
SVP, Property Management, RXR Realty
Generic Surveys Just Don’t Cut It!
Our dedicated commercial team can customize your survey questions and branding to fit your portfolio's needs. Work with our experts for in-depth analysis of key findings, strategic recommendations, and next steps. Plus, we compare your results to the Kingsley Index industry benchmarks, providing the insights you need to drive portfolio performance.
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Employee Survey Program
Employee engagement matters! Retain and attract top talent by understanding employee needs and perception of your organization. Improve overall engagement, tenant satisfaction, and productivity by fostering a culture of belonging.
Client and Investor Surveys
Understand stakeholder sentiments and take action. Improve client relations and service offerings with unbiased insight into customer experience. Leverage survey data to gain a competitive advantage in the market and appeal to additional investors.