Real Stories, Real Success: Hear From Our Customers
"Intelligence+ saves me 40 hours per month in survey analysis. Now we can execute a plan quicker, allowing us to really have a better effect on resident satisfaction and retention.”
Welton McCrary
Director of Property Management at Perennial Properties
"We achieved success from the start implementing Grace Hill Surveys across our 50+ location portfolio. It worked as promised — and from the start. It’s rare in today’s world what’s promised is delivered. The Grace Hill team delivered for us."
Thomas Stanchack
Director of Sustainability at Stoneweg
“Kingsley is a recognized and leading name in the industry. So when our vendors and tenants get the survey, they know it’s a real request for information; they trust that their participation is not going to be misrepresented.”
Michael Aisner
RPA, LEED AP SVP, Property Management at RXR Realty
“We are rather obsessed with Grace Hill Surveys and use it to drive focus and change in almost everything we do. If it’s not measured with surveys, it must not be that important.”
Brian Ericson
VP of Marketing at Sparrow Partners
“Using Grace Hill Surveys gives us real-time feedback on important milestones of the prospect and resident journey including tours, move-ins, maintenance requests, and the move-out process.”
Patricia DeGasperis
Regional Director of Operations at QuadReal
Trusted by Leading Multifamily & CRE Organizations Across All Asset Types
Trusted surveys and industry-leading benchmarks, now in a single platform with all Grace Hill solutions.
Explore the enhanced survey features in PerformanceHQ by clicking each option below.
Intelligence+
Intelligence+
Intelligence+ eliminates the guesswork by surfacing critical AI-summarized insights and turning them into tailored, actionable recommendations. Instead of sifting through spreadsheets or reports, users can quickly see where performance is falling short, what’s working well, and how to make measurable progress.
Action Plans
Action Plans
Action Plans make it easy to assign tasks to the right people, set due dates, and track progress in one centralized view. Users can create Action Plans directly from any insight card. Tasks are automatically pre-filled with Grace Hill’s recommended next steps, saving time and keeping everyone aligned.
Text/SMS Surveys
Text/SMS Surveys
Your residents’ preferences vary, and so should your survey options! Our timely surveys can be sent via email and text/SMS messages to align with how your residents like to communicate.
Data Transfers
Customization
Customization and Previews
Ensure an on-brand and professional resident experience by adding your company or property logo to any survey. Customize survey questions to suit your needs while using the consistent rating scales provided. This new survey feature allows users to view exactly what residents will see, preventing errors and guaranteeing a consistent and polished look every time.
Survey Translations
Survey Translations
Ensure surveys are accessible and user-friendly for a global audience. With more than 30 languages included, this feature supports individuals with varied language needs while creating a more inclusive experience.
