Select the Issue:

• How do I enroll in an ILT?
• How do I take a course that is not assigned to me through the library?
• Do I have to do anything special to complete my “Sexual Harassment – California Supervisor Version” course?
• What is the passing grade for a course?
• Related Questions.

 

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How do I enroll in an ILT? 

There are two ways you can enroll in instructor-led training (ILT):

1. With an assignment
2. Without an assignment.

If you are assigned the course the assignment will appear on your My Assignments page and you will do the following:

• Click the assigned course
• You will see all available scheduled sessions – select the one you would like to attend
• You are now enrolled in the scheduled session

If you have not been assigned the course and would like to enroll in optional training:

• Click My Library
• Select Instructor-Led Training
• A list of available Live Training sessions will appear and you can select the desired session by clicking +Add button

  Questions? Contact us by:

• • • Phone: (866) 472-2344, Mon-Fri 8:00 am-7:00 pm EST
    • Click Here to Submit a Support Ticket

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How can I take a course that is not assigned to me through the library? 

1. Log into VisionX through your company’s URL. 2. Go to My Library, 3. Select the Online Courses tab. 4. Click on the course you wish to take to add it to your Bookbag. 5. Click on your Bookbag, and select the course to access it. For information on enrolling in Instructor-Led training through the library, see How do I enroll in an ILT?. Questions? Contact us by:

• • • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
    • Click Here to Submit a Support Ticket

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Do I have to do anything special to complete my “Sexual Harassment – California Supervisor Version” course?

First, determine whether your course was in My Assignments or in My Book Bag. Yes!  State law requires California employers to provide supervisory employees with 2 hours of interactive sexual harassment training and education every 2 years (CAGovt. Code Sec. 12950.1). For that reason, there is a timer in this course that times the training in order to meet the requirement.  You must spend two continuous hours in the course before the completion will mark on your transcript – even if it doesn’t take you that long to complete the course. Questions? Contact us by:

• • • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
    • Click Here to Submit a Support Ticket

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What is the passing grade for a course?

Courses have a default score set by your training administrator.

• If you are unsure of the required score, please contact your training administrator to verify what is expected.

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Related Questions

• | For Learners | Encounter an issue with your course?
• | For Learners | Trouble Logging in?
• | For Learners | Questions about your course? Part 1

  Can’t find what you’re looking for? Contact us by:

• • • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
    • Click Here to Submit a Support Ticket

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Select the Issue:

• Forgot your username/password?
• The password you entered was incorrect.
• The username you entered cannot be identified.
• I don’t know my VisionX URL
• Related Questions.

 

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Forgot your username or password?

Please follow these steps if you have forgotten your username or password:

1. Click the “Recover Username and Password” link and enter your email into the popup.
   
   • An email will be sent to you, with your account information.

1. If entering your email displays a ‘Multiple users were found with the email address you entered’ message:

1. First, contact your training administrator.
2. For further information please contact us at:
   • Phone: (866) 472-2344, Mon-Fri 8:00 am-7:00 pm EST

• If entering your email displays an ‘Email address was not found’ error.
  • First, contact your training administrator.
  • For further information please Contact us at:
    • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
• If the ‘Recover Username and Password’ is not turned on for your system:
  • First, contact your training administrator.
  • For further information please Contact us at:
    • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST

 

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The password you entered was incorrect.

Please follow these steps if you received a ‘The password you entered was incorrect’ message when logging in:

1. Enter your email into the popup box.
   
2. Go to your email.
3. Login with the credentials provided.

 

If entering your email displays:

• Multiple users were found with the email address you entered
• The email address you entered cannot be found

 

1. First, contact your training administrator.
2. For further information please contact us at:
   • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
   • Click Here to Submit a Support Ticket

 

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The username you entered cannot be identified.

Please follow these steps if you are receiving a ‘The username you entered cannot be identified’ error message when logging in:

1. Triple-check that the username you typed in is the one your company provided you.
2. Verify the Internet Browser you are using.
   • If you are using Internet Explorer, try using a different browser:
     1. Mozilla Firefox
     2. Google Chrome

Please note your company’s security settings may prevent you from downloading a different browser.

• If this is the case, please reach out to your training administrator.

1. If you have confirmed the username and used a different browser, but the issue is still occurring, contact us at:
   • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
   • Click Here to Submit a Support Ticket

 

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I don’t know my VisionX URL

Your company has a unique URL through which you should be accessing VisionX:

1. The format is https://www.gracehillvision.com/ and your company’s unique identifier.
   • For Example: https://www.gracehillvision.com/companyName

For further assistance:

• Contact us at via Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
• Click Here to Submit a Support Ticket

 

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Related Questions – Additional login issue help can be found in Part 2 below

• | For Learners | Trouble Logging in? Part 2
• | For Learners | Questions about your course?
• | For Learners | Encounter an issue with your course?

 

Can’t find what you’re looking for?

• • • Contact us by phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
    • Click Here to Submit a Support Ticket

 

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Original question: Getting Started

Revision: See below…  

Select the Issue:

• What browser should I use?
• What software do I need? 
• How do I create an account on my organization’s Vision site?
• Any firewall or proxy server information I should know?
• How do I ensure I receive Grace Hill emails?
• Related Questions.

 

What browser should I use?

 

• Google Chrome version 57 (or higher)
• Mozilla Firefox version 47 (or higher)
• Microsoft Edge version 17 (or higher)
• Apple Safari versions (8 and 11) 

You can also check out our Vision System Requirements Document, also accessible from the Vision login page.

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution. 

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What software do I need?

 

Including an appropriate browser version, ensure that your system meets the following software requirements:

• Adobe Acrobat Reader 2017 (or higher)
• Flash version 27 (or higher)
• Screen resolution of 1200 x 1080 pixels (or higher)
• If Pop-Up Blockers are activated, those from visionlms.com must be allowed for courses to load
• A soundcard and speakers/headphones are needed to hear the audio features of the courses

You can also check out our Vision System Requirements Document, also accessible from the Vision login page.

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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How do I create an account on my organization’s Vision site?

 

1. In your browser, enter your organization’s Vision URL. (For example: gracehillvision.com/CompanyName)
2. If your organization offers an option for you to create your own account, the option will display underneath the password field.
   
3. Click Create an Account, and follow the prompts to create your own account.
4. Select the option and follow the prompts to create your own account.

Note: If you don’t see the option to create your own account, contact your training administrator. Many organizations only allow administrators to set up Vision accounts for their learners.

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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Any firewall or proxy server information I should know?
  

If firewalls or other security devices are in place, please ensure traffic is allowed to and from the addresses below.

If your organization uses a proxy server, make sure the following domains are allowed as exceptions either client-side or on the proxy server itself. Any caching can cause erratic results and will seriously impact the employee’s training experience.

• *.gracehill.com
• *.visionlms.com
• *.gracehillvision.com
• *.ghscorm.com
• *.vitalstream.com
• *.docusign.com
• *.youtube.com (required for Lunch & Learn Series)  

You can also check out our Vision System Requirements Document, also accessible from the Vision login page.

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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How do I ensure I receive Grace Hill emails?

 

Your organization must allow emails from the following domains and email addresses:

• *.gracehill.com
• *.gracehillvision.com
• *.visionlms.com

You can also check out our Vision System Requirements Document, also accessible from the Vision login page.

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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Related Questions

• | For Learners | Encounter an issue with your course?
• | For Learners | Trouble Logging in?
• | For Learners | General Questions

 
Can’t find what you’re looking for?

• Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket. 

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Select the Issue:

• The email address entered cannot be found
• Multiple users were found with the email address you entered.
• Seeing a ‘Not authorized’ screen while navigating VisionX / Sharing a work computer with a co-worker: Issues accessing your own content
• Related Questions.

 

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The email address you entered cannot be found

This message occurs when the email address you entered into the Recover Username and Password field is not tied to an account.

If you are encountering this issue:

• First, Contact your training administrator.
• For further information Contact us at:
  • Phone: (866) 472-2344, Mon-Fri 8:00 am-7:00 pm EST
  • Click Here to Submit a Support Ticket

 

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Multiple Users were found with the email address you entered

This message occurs when your more than one user is listed in the system as having that email address.

To resolve this issue:

• First, contact your training administrator.
• For further information Contact us at:
  • Phone: (866) 472.2344, Mon-Fri 8:00 am-8:00 pm EST
  • Click Here to Submit a Support Ticket

 

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Seeing a ‘Not Authorized’ screen while navigating Vision

 

If you see a ‘Not authorized’ screen pop-up when you attempt to access your ‘My Achievements’ / ‘My Assignments’ / ‘My Library’ or when you attempt to open a new or existing course, a browser refresh could resolve your issue. Steps are provided below.
You should also follow the steps below if you and a co-worker share a computer that you both use to log into Vision. You may have issues accessing your own content once you log in. If you do have issues accessing your own content or you see your co-worker’s courses/content after you log into Vision, please also follow the steps below:

1. Log out of your Vision account.

2. Clear/Refresh your browser’s cache.  Follow these steps for your particular browser.  The website provides complete steps for multiple browsers.

3. If you are unsure of the browser you are currently running, please access this web link which will provide you with your current browser.

4. After you clear/refresh your browser’s cache, please log back into VisionX with your account.  You should now see your account and content.

5. If you are unable to clear/refresh your browser’s cache, we suggest switching to a different browser that your co-worker did not use to access VisionX.

6. If you have followed these steps and you are still having issues viewing your own account/content, Contact us so we can look into your issues:

• • • Phone: (866) 472-2344 Mon-Fri 8:00 am-8:00 pm EST
    • Click Here to Submit a Support Ticket

 

 

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Related Questions 

• | For Learners | Trouble logging in? Part 1
• | For Learners | Questions about your course?
• | For Learners | Encounter an issue with your course?

 

Can’t find what you’re looking for?

• Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
• Click Here to Submit a Support Ticket

 

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Select the Issue:

• I would like to add a course to my account.
• My course has a workbook. Where can I find it?
• How do I change the language in my course?
• How do I retake a course after failing/ poor performance?
• How do I retake a course?
• Related Questions.

 

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I would like to add a course to my account.

The following videos demonstrates how you can add a course from My Library into your account.

Please be advised that the content in My Library, and the appearance of VisionX may differ based on your company.

In addition, not every course offers a choice of Language. Certain courses are only offered in English.

If the course you are looking for does not show when you search Online Courses, check your Book Bag to confirm whether it has already been added to your account.

If you still have questions about adding courses, please Contact us:

• • Phone: (866) 472-2344, Mon-Fri 8:00 am-7:00 pm EST
  • Click Here to Submit a Support Ticket

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My course has a workbook. Where can I find it?

The following videos demonstrate how you can the workbook in a course.

Please be advised that not every course may contain a workbook and that the steps provided in the video may not apply to courses created by your company.

If you have any questions regarding the content of the video or locating your workbook, please Contact us:

• • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
  • Click Here to Submit a Support Ticket

 

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How do I change the language in my course?

Most courses in VisionX can be taken in both English and Spanish.

If you selected a language upon beginning your course and want to change the language selection, please contact us so we can make the change for you. We will not be able to correct the issue immediately but will prioritize your request for resolution.

• Contact Us with the specific course and language desired:
  • • • • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
        • Click Here to Submit a Support Ticket

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How can I retake a quiz after failing/ poor performance? 

Module Quizzes in a course can only be taken once:

1. Each quiz is only worth a portion of the final mark.
2. Receiving a low grade in a quiz may not prevent you from passing, provided that you do well on the rest of the quizzes.
3. If the quiz causes you to fail, you can retake the course.

Reminder: You cannot retake a module quiz without completing the entire course. If you did not pass the course due to failing/poor performance of module quizzes, ensure that you have completed the entire course and then follow the instructions below to retake a course. By retaking the course you can have another chance to successfully complete the needed end of module quizzes towards passing.

 

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How do I retake a course?

First, determine whether your course was in My Assignments or in My Book Bag.

In both cases, you will have to complete your existing attempt:

 

The course was in My Assignments:

1. Go to My Assignments.
2. Click on the course you want to retake.
3. A new attempt will be created.

 

The course was in My Book Bag:

1. Go to My Library.
2. Select your Bookbag, and locate the course.
3. Click the Remove button next to the course.
4. Select the Online Courses tab at the top, and locate the course.
5. Click on the Add button next to it.
6. A new attempt will be created.

 

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Related Questions

• | For Learners | Encounter an issue with your course?
• | For Learners | Trouble Logging in?
• | For Learners | Questions about your course? Part 2

 

Can’t find what you’re looking for?

• Contact us by:
  • • • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
      • Click Here to Submit a Support Ticket

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