The industry’s most trusted policy, training, and assessment solutions.
Grace Hill has provided trusted real estate technology for nearly 25 years. Our policy, training, and assessment solutions help increase resident and tenant renewals, reduce operating risk, and improve net operating income (NOI). We are passionate about the industry and have the real-world experience to help you reach your property performance goals.
Create a Cycle of Improvement
When you combine our best-in-class training and policy manuals with our survey, mystery shopping, and reputation management solutions, you can create a cycle of continual improvement within your organization. These powerful products work together to increase satisfaction, improve efficiency, and reduce risk.
Our Suite of Industry-Specific Solutions
Training
Complete multifamily training content developed by industry experts.
Policies
Industry-specific policies that empower your team and reduce risk.
Mystery Shopping
Robust mystery shop program that blends technology with assessment best practices.
Surveys
Gain actionable insights with comprehensive survey tools and trusted benchmarks.
Reputation Management
Enhance your online brand and drive prospects to your properties.
Credentials & CECs
Attract top talent by investing in employee education and career development.
Policies
Industry-specific policies that empower your team and reduce risk.
- Streamline policy administration with procedures tailored to your specific needs.
- We're policy experts! Access nearly 800 detailed policies across subject areas
- Mitigate risk by leveraging our ongoing legislation monitoring.
- Connect policies with training to boost awareness and understanding.
Training
Complete multifamily training content developed by industry experts.
- 600+ short training courses designed specifically for this industry.
- Learning paths and topics ideal for new employees and ongoing development.
- Developed using learning science to increase comprehension and retention.
- Streamline processes and save time on administrative tasks with our intuitive interface.
Surveys
Gain actionable insights with comprehensive survey tools and trusted benchmarks.
- Easily measure resident/tenant, employee, and client satisfaction.
- Understand stakeholder perceptions and prioritize property investments.
- Evaluate leasing, maintenance, and management service levels.
- Compare your portfolio performance against Kingsley Index™ industry benchmarks.
Mystery Shopping
Get unbiased evaluations with programs that fit your needs.
- Highly trained mystery shoppers with nationwide coverage.
- Scientifically-proven sampling strategy provides unbiased evaluations.
- Audio and video recordings offer meaningful insights.
- Short training courses address identified skill gaps and drive performance.
Reputation Management
Seamlessly manage your online reputation and drive
prospects to your communities.
- Quickly respond to reviews through one convenient portal.
- Save valuable time monitoring comments, posts, or questions on social media.
- Ensure accurate listings across directories and improve search rankings.
- Benchmark comparative insights with our Local Brand Visibility (LBV) score.
Credentials & CECs
Attract top talent by investing in employee education and career development.
- Credentials for multifamily career paths in leasing, community management, and maintenance.
- Retain and attract talent by investing in their education and certifying their experience.
- Access more than 60+ continuing education courses and webinars.
- Personalized career center helps employees track achievements and easily access transcripts.
