Customer Support
Technology That Powers Up Your Performance
As experts in multifamily and commercial real estate technology, we offer industry-specific solutions to ensure compliance, boost satisfaction, retain talent, and increase occupancy.
Improve Performance. Reduce Risk. Retain Talent.
The real estate market changes quickly, so you need a trusted partner to help you adapt and reach your goals. Our solutions are designed specifically for multifamily and commercial real estate, so you can rest assured that our technology and industry expertise will lead to improved property performance and increased asset value.
Virtual leasing and video tools that help leasing teams close leases faster, engage residents, and boost marketing efficiency.
- Offer personalized live, self-guided, or pre-recorded video tours.
- Capture, connect, and convert leads virtually with high-quality video content that drives traffic.
- Simplify move-ins with informative video tutorials that help set residents up for success.
"Using Realync virtual tours in our paid ads strategy has helped increase conversions by 145%!"
Angie Lombardi
Vice President of Marketing
Franklin Group
Reputation Management
Seamlessly manage your online reputation and drive prospects to your communities.
- Streamline publishing and review management across platforms to boost efficiency.
- Ensure accurate listings across directories to improve search rankings and drive traffic.
- Leverage AI to monitor sentiment, flag risky feedback, and respond quickly.
- Benchmark comparative insights with our Local Brand Visibility (LBV) score.
"We chose Grace Hill’s Reputation Management solution because it provided a comprehensive and actionable approach to resident feedback that aligned with our customer experience strategy. We needed a platform that could centralize data, provide deeper insights, and drive real improvements at our communities rather than just aggregating reviews.”
Sara Woods
Director of Brand, Marketing & Customer Experience
HILLS Properties
KingsleySurveys
Gain actionable insights with comprehensive survey tools and trusted industry benchmarks.
- Gain an unbiased assessment of resident, tenant, and employee satisfaction.
- Evaluate leasing, maintenance, and management service levels with ongoing and annual surveys.
- Translate survey results into action plans that improve performance.
- Compare performance against Kingsley Index™ industry benchmarks and compete for prestigious awards and recognition.
Training
Complete multifamily training content that enables and empowers.
- Engage employees with 600+ industry-specific training courses in a variety of formats.
- Boost retention and quickly onboard new employees with short courses that fit into busy workdays.
- Support a diverse team with Spanish courses and translation tools.
- Save valuable admin time with automated assignments based on position, location, or custom groups.
"I chose Grace Hill not only because of their industry-specific platform but also because they have an amazing support department dedicated to assisting in answering questions quickly. It has been exciting to have a partner who understands our business."
Christie Upp
Director of Training
Apartment Management Professionals, LLC
Policies
Comprehensive policies and procedures that reduce risk.
- 800+ pre-built, customizable policies designed to jump-start compliance.
- Rest assured, policies comply with changing laws and regulations.
- Show proof of policy receipt with secure electronic signatures.
- See policy compliance in real-time with our graphical compliance dashboard.
Mystery Shopping
Get unbiased performance assessments that drive results.
- See your property and team through the eyes of your prospects and residents.
- Gain access to a network of nationwide shoppers that simulate real-life scenarios.
- Review comprehensive reports and recordings that pinpoint strengths and opportunities.
- Access short training courses designed to address specific skill gaps identified during the shop.
Credentials & CECs
Attract top talent by investing in employee education and career development.
- Credentials for multifamily career paths in leasing, community management, and maintenance.
- Retain and attract talent by investing in their education and certifying their experience.
- Access more than 60+ continuing education courses and webinars.
- Personalized career center helps employees track achievements and easily access transcripts.
Create a Cycle of Improvement
Drive success with solutions built to develop people, optimize performance, and promote your properties.
When you combine Grace Hill's award-winning solutions, you can create a cycle of continual improvement within your organization. These powerful solutions work together to attract prospects, improve occupancy, retain employees, and mitigate risk.
