Satisfaction Surveys | KingsleySurveys | Grace Hill
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Comprehensive Survey Tools and Trusted Industry Insights

Effectively launch surveys and seamlessly capture data on resident, tenant, employee, and investor perceptions.

Turn Insights Into Action

The link between satisfaction and renewals is undeniable, but gathering accurate data for your properties can be challenging. KingsleySurveys offers comprehensive survey tools and trusted industry benchmarks that have proven to increase property performance and NOI for multifamily and commercial real estate organizations.

Measure Satisfaction

Increase Renewals

Retain Employees

Improve Property Performance


Industry-specific trusted survey solution

  • Effectively conduct resident, tenant, employee, and investor surveys.
  • Translate survey results into actionable insights.
  • Compare your data to our Kingsley Index™ industry benchmarks.
  • See how your properties stack up against the competition.

Save time with critical insights delivered to your inbox 

  • Review survey results for your properties and portfolio, along with key drivers of the data.
  • Compare your results to relevant Kingsley Index benchmarks to understand how you stack up to your peers. 
  • Support ESG initiatives with our trusted third-party engagement program reporting.
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Request a personalized demo of KingsleySurveys to get started!

Our industry experts will help you customize the survey program that best fits your business.

Survey Programs Designed to Fit Your Needs

Resident/Tenant Surveys
Gain objective insight into the resident/tenant experience.

Employee Engagement Surveys
Increase employee retention with Annual and Pulse surveys.

Client/Investor Surveys
Gauge perceptions and gather competitive intelligence.



“The information we get from KingsleySurveys is invaluable in assessing operations and service gaps, helping us improve in real-time rather than months after the fact. The results speak for themselves with improved satisfaction scores across all KPIs each year since we began.”

Laurel Zacher
Vice President Marketing & Customer Engagement
Security Properties Residential 

Trusted Industry Benchmarks and Awards

Compare your results to the Kingsley Index™ and earn recognition for outstanding performance –
helping you stand out from the competition.

The Kingsley Index
Trusted Industry Benchmarking

  • Gain a realistic assessment of resident, tenant, and employee satisfaction.
  • Receive an unbiased perspective of portfolio performance compared to your competitors.
  • Customize your Kingsley Index for strategic benchmarks of similar properties. 
  • Compare yourself to accurate benchmarks by property type, asset class, and geography.
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Kingsley Excellence Awards

Stand out from your competition.

Each year, we recognize individual properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award.

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Commercial Real Estate Surveys

KingsleySurveys is trusted by top CRE organizations. Our surveys and benchmarks are built specifically for commercial real estate, including office, industrial, medical and retail. Let our team of industry experts help improve your portfolio performance. 


Multifamily Property Management Surveys

KingsleySurveys provides comprehensive survey tools and actionable insights for the multifamily property management industry. Learn more about our survey solutions, benchmarking tools, and award opportunities for multifamily.

Find out how KingsleySurveys can help you improve overall portfolio performance.
Request a personalized demo today!

Learn More About Grace Hill’s Full Suite of Solutions


The leading learning management system in multifamily.


Industry-specific policies that empower your team and reduce risk.

Mystery Shopping

Get unbiased evaluations with programs that fit your needs.

Reputation Management

Seamlessly manage your online reputation and drive prospects to your communities.

Credentials & CECs

Attract top talent by investing in employee education and career development.

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