Satisfaction Surveys | KingsleySurveys | Grace Hill

Data & Insights

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Comprehensive Survey Tools and Trusted Industry Insights

Effectively launch surveys and seamlessly capture data on resident, tenant, employee, and investor perceptions.

Turn Insights Into Action

The link between resident satisfaction and renewals is undeniable, but gathering accurate data for your properties can be challenging. KingsleySurveys offers comprehensive survey tools and trusted industry benchmarks that have proven to increase property performance and NOI for multifamily and commercial real estate organizations.

Measure Tenant Satisfaction

Increase Renewals

Retain Employees

Improve Property Performance


Industry-specific survey solution with robust reporting to:

  • Effectively conduct resident, tenant, employee, and investor surveys.
  • Translate survey results into actionable insights.
  • Compare your data to our Kingsley Index™ industry benchmarks.
  • See how your properties stack up against the competition.

Request a personalized demo of KingsleySurveys to get started!

Our industry experts will help you customize the survey program that best fits your business.

Survey Programs Designed to Fit Your Needs

Resident/Tenant Surveys
Gain objective insight into the resident/tenant experience.

Employee Surveys
Increase employee engagement and retention.

Client/Investor Surveys
Gauge perceptions and gather competitive intelligence.



“The information we get from KingsleySurveys is invaluable in assessing operations and service gaps, helping us improve in real-time rather than months after the fact. The results speak for themselves with improved satisfaction scores across all KPIs each year since we began.”

Laurel Zacher
Vice President Marketing & Customer Engagement
Security Properties Residential 

Trusted Industry Benchmarks and Awards

Compare your results to the Kingsley Index™ and earn recognition for outstanding performance –
helping you stand out from the competition.

The Kingsley Index
Trusted Industry Benchmarking

  • Gain a realistic assessment of resident, tenant, and employee satisfaction.
  • Receive an unbiased perspective of portfolio performance compared to your competitors.
  • Customize your Kingsley Index for strategic benchmarks of similar properties. 
  • Compare yourself to accurate benchmarks by property type, asset class, and geography.
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Kingsley Excellence Awards

Stand out from your competition.

Each year, we recognize individual properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award.

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Commercial Real Estate Surveys

KingsleySurveys is trusted by top CRE organizations. Our surveys and benchmarks are built specifically for commercial real estate, including office, industrial, medical and retail. Let our team of industry experts help improve your portfolio performance. 


Survey Programs for Multifamily Property Management

KingsleySurveys provides comprehensive survey tools and actionable insights for the multifamily property management industry. Learn more about our survey solutions, benchmarking tools, and award opportunities for multifamily.

Find out how KingsleySurveys can help you improve overall portfolio performance!
Request a personalized demo today!

Learn More About Grace Hill’s Full Suite of Solutions

The power of KingsleySurveys is maximized when combined with our best-in-class training, policy manuals, mystery shopping, and reputation management solutions, creating a cycle of continual improvement within your organization.
Speak to one of our experts today!


The leading learning management system in multifamily.

Operating Procedures

Industry-specific policies that empower your team and reduce risk.

Mystery Shopping

Robust mystery shop program that blends technology with assessment best practices.

Online Reputation Management

Enhance your online brand and drive prospects to your properties.

Credentials & CECs

Attract top talent by investing in employee education and career development.

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