Comprehensive Survey Tools & Trusted Industry Benchmarks

Name: Resident and Tenant Surveys
Brand: Grace Hill
Availability: InStock

Seamlessly capture actionable data on resident, tenant, employee, and investor perceptions, leveraging the Kingsley Index benchmark.

Turn Insights Into Action

The link between satisfaction and renewals is undeniable, but gathering accurate data for your properties can be challenging. Grace Hill offers comprehensive survey tools and trusted industry benchmarks that are proven to increase property performance and NOI for multifamily and commercial real estate organizations.

Measure Satisfaction

Increase Renewals

Retain Employees

Improve Property Performance

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Trusted, Industry-Specific Survey Solutions

Effectively conduct resident, tenant, employee, and investor surveys.
Translate survey results into insights and develop a plan
for action.
Compare your results to our Kingsley Index™ industry benchmarks.
See how your properties stack up against the competition.

Proven Survey Programs Designed to Meet Your Business Needs

Resident Surveys

Reduce turnover with feedback collected from your resident
lifecycle.

Employee Surveys

Increase employee satisfaction
and retention with Annual and Pulse Surveys.

Tenant Surveys

Gain practical insights into the tenant experience on your properties.

Investor Surveys

Move beyond surface-level surveys with rich, unbiased investor interviews.

Critical Insights Delivered to Your Inbox

Quickly scan survey results for your properties and portfolio, along with key drivers of the data.
Compare your results to relevant Kingsley Index benchmarks to understand how you stack up to industry peers.
Support ESG initiatives with our trusted engagement programs and third-party reporting.

More About Reporting

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Designed To Bridge the Gap Between Surveys and Solutions

Your survey results highlight key growth opportunities, but finding the right vendors to take action can be overwhelming.

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Grace Hill’s Survey Partner Program streamlines vendor selection, delivering trusted partners who specialize in solving your toughest property issues. Whether it’s improving operations or enhancing security, our recommendations help you implement real solutions — without the guesswork.

Eliminate wasted time and budget searching for vendors.
Gain tailored solution providers based on your survey data.
Proactively address key concerns to improve tenant and resident satisfaction.

Request a Demo

Work with our in-house experts for insights across all asset types.

Multifamily

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Office

Industrial

Medical

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Retail

"We achieved success from the start implementing Grace Hill Surveys across our 50+ location portfolio. It worked as promised — and from the start. It’s rare in today’s world what’s promised is delivered. The Grace Hill team delivered for us."

Thomas Stanchack

Director of Sustainability at Stoneweg

“Kingsley is a recognized and leading name in the industry. So when our vendors and tenants get the survey, they know it’s a real request for information; they trust that their participation is not going to be misrepresented.”

Michael Aisner

RPA, LEED AP SVP, Property Management at RXR Realty

“We are rather obsessed with Grace Hill Surveys and use it to drive focus and change in almost everything we do. If it’s not measured with surveys, it must not be that important.”

Brian Ericson

VP of Marketing at Sparrow Partners

“Using Grace Hill Surveys gives us real-time feedback on important milestones of the prospect and resident journey including tours, move-ins, maintenance requests, and the move-out process.”

Patricia DeGasperis

Regional Director of Operations at QuadReal

Survey Packages That Fit Your Budget

Our flexible survey packages are designed to fit your organization’s needs and budget. From standard options to fully customizable programs, we’ll find the perfect survey solution to deliver valuable feedback and improve performance.

More About Survey Pricing

Survey FAQs

What is Intelligence+?

Intelligence+ is a prescriptive analytics solution within Grace Hill’s PerformanceHQ platform that delivers AI-powered insights to help multifamily teams turn resident survey data into clear next steps and trackable action plans. By surfacing trends and offering tailored recommendations, such as targeted training or service improvements, Intelligence+ empowers operators to reduce turnover, boost satisfaction, and improve performance across their portfolio.

Can you customize my surveys?

Yes, you can tailor your survey questions to meet your organization’s specific needs. The number of custom questions available depends on your package and survey type — resident surveys allow up to 15 questions, while tenant surveys offer up to 20.

However, with our industry experts and proven best practices, many clients find that our standard survey templates are already optimized to deliver the insights they need. This eliminates the need for extensive customization and ensures you gather valuable feedback from your residents, employees, or stakeholders.

What is your response rate on surveys?

Response rates for surveys can vary widely based on your property type and the type of survey conducted. Our experts leverage 35+ years of experience and industry best practices to maximize response rates. We work with you to seamlessly capture the critical data you need and make your survey a success.

Plus, our survey solution offers alerts and real-time feedback in a single dashboard, helping you quickly respond to urgent insights and address issues fast. Leverage our survey tools to maximize engagement including email and text/SMS survey formats, custom templates and branding, and more!

Response Times by Survey Type:

• Office: 51%-56%
• Industrial: 39%-44%
• Retail: 31% -36%
• Medical Office: 64%-69%
• Ongoing Multifamily: 17%-22%
• Employee Engagement: 61%-66%

How fast can you launch a survey?

Grace Hill has been trusted for 35+ years to help real estate organizations seamlessly capture valuable insights and drive actionable feedback. Our proven process ensures your survey launch is smooth and successful. Plus, our team of experts works hand in hand with you to customize your survey content and set up distribution seamlessly. From kickoff to launch, we can typically have your new survey up and running within 45 to 60 days.

Can I see survey results as they come through?

How long does a survey stay open?

What are Pulse Surveys?

Grace Hill’s Pulse Surveys are designed to help you keep your “finger on the pulse” of employee and resident sentiment throughout the year. These targeted, one-question surveys follow up on any topic from the Annual Survey to see how sentiment has changed.

For example, if your annual survey indicates employees do not feel valued for their work contributions, you could launch a company-wide recognition program and then follow up with a Pulse Survey to see how your efforts affect sentiment in this area. Pulse Surveys offer ongoing insights that help you narrow in on what truly drives satisfaction and retention. Learn more.

What are Ad Hoc Surveys?

Do you measure Net Promoter Score (NPS)?

Grace Hill's Surveys in PerformanceHQ includes robust tools to measure NPS, a key metric for understanding customer satisfaction. Our comprehensive survey engagement program helps you gain a clearer picture of resident sentiment and uncover areas for service improvement. Plus, our intuitive platform includes an interactive dashboard to benchmark your performance so you can make investments that translate to increased satisfaction.

What is the Kingsley Index™?

What are the Kingsley Excellence Awards?

How many companies compete in each tier of the Elite 5 Kingsley Excellence Awards?

The Kingsley Excellence Awards is a listing of the top properties in the multifamily rental space. The Kingsley Excellence Elite 5 goes further to recognize the five top-performing multifamily companies across Grace Hill’s three main client tiers:

Tier 1 - More than 30k units
Tier 2 - 10k to 30k units
Tier 3 - Less than 10k units

Our award tiers are designed to recognize a broad range of companies that demonstrate exceptional performance. Because the number of participating companies changes each year, the number of customers in each tier also varies. To maintain the integrity and confidentiality of the award process, we don’t disclose the exact number or identities of companies within each tier (except for naming the Elite 5). This helps ensure a fair evaluation based on industry standards rather than direct comparisons among clients.

Benchmark Against the Best with the Kingsley Index™

Compare your results to the Kingsley Index™ and earn recognition for outstanding performance –
helping you stand out from the competition.

The Kingsley Index
Trusted Industry Benchmarking

Gain a realistic assessment of resident, tenant, and employee satisfaction.
Receive an unbiased perspective of portfolio performance compared to your competitors.
Customize your Kingsley Index for strategic benchmarks of similar properties.
Compare yourself to accurate benchmarks by property type, asset class, and geography.

More About the Kingsley Index

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Kingsley Excellence Awards
Stand out from your competition.

Each year, we recognize individual properties and companies that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award. Start your program today to see where your properties rank!

More About Kingsley Excellence Awards

Request a personalized demo of Surveys to get started!

Our industry experts will help you customize the survey program that best fits your business.

Request a Demo

Find out how Surveys can help you improve overall portfolio performance.
Request a personalized demo today!

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Learn More About Grace Hill’s Full Suite of Solutions

Training

The leading learning management system in multifamily.

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Policies

Industry-specific policies that empower your team and reduce risk.

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Mystery Shopping

Get unbiased evaluations with programs that fit your needs.

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Reputation Management

Seamlessly manage your online reputation and drive prospects to your communities.

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Credentials & CECs

Attract top talent by investing in employee education and career development.

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