Customer Support
RPM Living Saves Time and Boosts Resident Satisfaction with Realync
Achieve broader reach, faster leasing, and stronger resident connections through next-level virtual tours.
Video Powers Exceptional Engagement and Living
RPM Living is rooted in a culture that redefines what it means to deliver extraordinary service at scale. This includes creating impactful moments with both prospects and residents using the leading multifamily video platform purpose-built to streamline leasing and elevate engagement.
Smarter Leasing Starts Here
Realync’s video tools help RPM Living teams engage prospects quickly, streamline responses, and deliver a consistent, high-quality experience that strengthens resident connections and provides measurable operational success.
- 275 videos created, with almost 100 new videos captured in 2025 alone.
- 762,000 total video views, with 758K coming from embedded videos online.
- 1,200+ prospects engaged since launch, including 600+ this year.
- 40 live virtual tours hosted, averaging almost 22 minutes per tour.
- When prospects engage with Realync, 34% apply and 21% lease — over 3X the results of non-engaged prospects.*
*This information was prepared and sent exclusively to members of RPM Living. All usage data reflects activity within RPM Living's specific portfolio of properties and does not include, reference, or draw from any other customer or client data.
Common Property Challenges (and How Realync Solves Them)
A New Multifamily Experience — Powered by Video
Video is redefining what it means to connect with residents and prospects. With Realync, property teams can showcase communities more authentically and engagingly, turning every interaction into a meaningful experience.
From faster lease conversions to stronger resident retention and consistent experiences across all neighborhoods, equip your teams with the tools and insights they need to work efficiently, engage genuinely, and build communities that truly thrive.
Lease Smarter
Show the exact unit—live or on-demand—so prospects can tour on their schedule. Real-time insights tell your team when to follow up.
Boost Visibility
Make branded, high-quality videos for sites, listings, and campaigns — with analytics to prove ROI.
Retain Residents
Saves onsite teams time and keeps residents in the loop with quick updates, DIY tutorials, and important community messages.
Why Realync for RPM Living
Realync isn’t just another tool for RPM Living — it’s an integrated video platform that streamlines workflows and delivers actionable insights. From first impressions to long-term retention, the platform makes video simple, scalable, and impactful across the renter journey.
- From lead to lease: Live and pre-recorded videos give prospects transparent, unit-specific views that move them from inquiry to application.
- Unit-level clarity at scale: Build a repeatable library of videos (unit, amenity, neighborhood) that your teams can share anywhere with a single link.
- Portfolio-grade efficiency: Centralize media, communication, and analytics so regional and central teams stay aligned without tool-hopping.
- Meet every renter where they are: Live video tours, 360s, self-guided tours, and professionally produced content through Realync Studios.
What’s Inside the Realync Suite?
- Pre-recorded videos: Library of unit-specific clips you can text, email, or embed in listings.
- Live video tours: High-trust, 1:1, or one-to-many walk-throughs that build rapport and accelerate decisions.
- Self-guided & 360 tours: On-demand access that keeps leads warm after hours and reduces onsite bottlenecks.
- Centralized workflows & link-sharing: Manage content and communications in one place; share everything with a single link.
Need more support? Realync Studios provides professional video production that ensures consistent quality and brand alignment across every community.
How Realync Works
- Book a demo: See the platform in action and explore where Realync can deliver the biggest impact.
- Start where it matters most: Set up vacant units, marketing campaigns, or resident communications.
- Launch with confidence: With guided training, even non-tech staff can create polished, on-brand videos!
- Track & act: Real-time notifications and analytics show who’s watching, so follow-ups hit at the right moment.
- See the results: Realize more signed leases, shorter vacancies, higher engagement, and fewer service requests.
Award Winning Technology
2025 Best Marketing Performance Management Solution
MarTech Breakthrough Awards Program
Meet Your Dedicated RPM Living Representative
Courtney Wenzinger, Regional Sales Specialist
See How Similar Organizations Are Succeeding
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