Customer Support
See How Greystar Teams Create Tour Videos in Minutes
Realync gives Greystar teams live and on-demand video tours that keep prospects engaged around the clock.
- 3.5X Lease Rate vs. non-engaged prospects.
- 2X Application Rate vs. non-engaged prospects.
- 14% of Total Leases influenced by Realync.
Renters Won't Wait for a Callback
Today's prospects want instant access, transparency, and a mobile-first experience. If they can't tour on their schedule, they move on to the next listing. Meanwhile your onsite teams are stretched thin, balancing in-person tours, follow-ups, and digital engagement they never have time to finish.
Realync Turns Video Views into Signed Leases
With Realync, your teams can:
-
Deliver on-demand video tours for 24/7 access.
-
Host live virtual tours that replicate the in-person experience.
-
Send personalized follow-up videos that keep prospects engaged.
-
Shorten the leasing cycle with transparent, unit-level content.
- Keep residents informed with move-in guidance, community updated, maintenance how-to videos, and more!
More engagement. Faster decisions. Higher conversion.
Proven Results at Greystar
In 2025, just 6% of Greystar prospects engaged with a Realync experience. That small slice influenced 14% of total leases. Picture the impact when more teams put video to work.
Engaged prospects delivered:
- 2X higher application rate vs. non-engaged prospects
- 3.5X higher lease rate vs. non-engaged prospects
*This information was prepared and sent exclusively to members of Greystar. All usage data reflects activity within Greystar's specific portfolio of properties and does not include, reference, or draw from any other customer or client data.
Real Videos. Real Greystar Communities.
Explore how Greystar teams are bringing their properties to life with Realync.
The Pullman Union Station
The Pullman Union Station
Pre-leasing & team introductions: Future residents can “meet” the leasing staff and get a quick preview of what to expect onsite, building trust before they visit.
Ascent South Lake Union
Ascent South Lake Union
On-demand unit tours: Prospects can explore 360° views of specific units anytime and on any device for true, room-to-room transparency.
Infinity Lohi
Infinity Lohi
Get the full property story: From fitness centers and resort-style pools to coworking spaces and package concierge, future renters can experience the inside-and-out feel that photos alone can’t deliver.
“The virtual tour experience that Realync offers is amazing. It's super easy to build rapport with prospects even if they may not have the option to visit before leasing an apartment. It gives that prospect more trust when making their decision.”
Luisa Smoot
Previous Property Manager at Greystar
One Platform. Every Stage of the Renter Journey.
Realync is a video platform with API-based integrations and real-time analytics, built to optimize performance from first impression to long-term retention.
- From lead to lease: live and pre-recorded videos give prospects unit-specific views that move them from inquiry to application
- Clarity at scale: build a reusable library of unit, amenity, and neighborhood videos your teams can share with a single link
- Portfolio-grade efficiency: centralize media, communication, and analytics so regional and central teams stay aligned
- Meet every renter where they are: live video tours, 360s, self-guided tours, and professionally produced content through Realync Studios
Simple to Launch. Built to Scale.
- Book a demo: See the platform in action and explore where Realync can deliver the biggest impact.
- Start where it matters most: Set up vacant units, marketing campaigns, or resident communications.
- Launch with confidence: With guided training, even non-tech staff can create polished, on-brand videos!
- Track & act: Real-time notifications and analytics show who’s watching, so follow-ups hit at the right moment.
- See the results: Realize more signed leases, shorter vacancies, higher engagement, and fewer service requests.
Tell us where you'd like to start and we'll tailor a quick walkthrough to your teams.
Meet Your Dedicated Representatives
Carla Samford
Account Executive, Enterprise
