Designed To Deliver Reliable Results

See your property and team through the eyes of your prospects and residents with Validate from Grace Hill, an easy-to-administer, discrete mystery shopping program designed specifically for multifamily property managers like you!

Backed by 25 years of multifamily industry expertise, Validate identifies your best opportunities to improve performance.

This robust mystery shop program blends technology with assessment best practices to drive positive experiences in your communities.

Choose from 12 different shop types to evaluate all communication channels, including:

Phone

Online

Onsite

Combo

Designed To Deliver Reliable Results

Our mystery shop programs feature:

Highly trained mystery shoppers
Recorded audio and video shops
95% on-time completion rate
Robust, comprehensive reporting

Comprehensive Mystery Shopping Programs

Validate uses proven sampling strategies to deliver timely, unbiased performance assessments.

Validate also includes over 30 short training courses designed to address specific skill gaps identified during the shop, helping cultivate a well-versed, proficient team!

Contact us today for a demo to learn how Validate can improve your property performance!

Get Demo

Powerful Mystery Shopping Assessments for Multifamily Property Management Companies

8,000+

Shops Completed Quarterly

99%

On-Time Completion Rate

30

Remediation Courses Included

"Validate is a wonderful tool that has helped as I develop and implement our leasing school. I am able to recognize employee strengths while also identifying opportunities for growth. As a result, I have used this knowledge to gear my training towards their needs rather than wasting time on skills that have already been mastered."

Amy Fernandez
Training & Development Manager
Phillips Management Group

Leasing Excellence at Westminster Management

Read this case study to discover how a leading national property management company applies Validate to assess customer service and leasing practices at the property level.

Contact us today to learn how Validate can improve your property performance!

Learn More About Grace Hill’s Full Suite of Solutions

Combine Validate with our best-in-class training, policy manuals, survey, and reputation management solutions, creating a cycle of continual improvement within your organization. Speak to one of our experts today!