Mystery Shopping Solutions | Validate by Grace Hill

Mystery Shopping

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Timely, Unbiased Performance Assessments

Validate blends technology with assessment best practices to drive positive experiences in your communities.

Designed To Deliver Reliable Results

See your property and team through the eyes of your prospects and residents with Validate from Grace Hill, an easy-to-administer, discrete mystery shopping program designed specifically for multifamily property managers like you!

Backed by 25 years of multifamily industry expertise, Validate identifies your best opportunities to improve performance.

This robust mystery shop program blends technology with assessment best practices to drive positive experiences in your communities.

Choose from 12 different shop types to evaluate all communication channels, including:





Designed To Deliver Reliable Results

Our mystery shop programs feature:

  • Highly trained mystery shoppers
  • Recorded audio and video shops
  • 95% on-time completion rate
  • Robust, comprehensive reporting



Comprehensive Mystery Shopping Programs

Validate uses proven sampling strategies to deliver timely, unbiased performance assessments. 


Validate also includes over 30 short training courses designed to address specific skill gaps identified during the shop, helping cultivate a well-versed, proficient team!

Contact us today for a demo to learn how Validate can improve your property performance!

Powerful Mystery Shopping Assessments for Multifamily Property Management Companies


Shops Completed Quarterly


On-Time Completion Rate


Remediation Courses Included

amy fernandez validate

"Validate is a wonderful tool that has helped as I develop and implement our leasing school. I am able to recognize employee strengths while also identifying opportunities for growth. As a result, I have used this knowledge to gear my training towards their needs rather than wasting time on skills that have already been mastered."

Amy Fernandez
Training & Development Manager
Phillips Management Group


Leasing Excellence at Westminster Management

Read this case study to discover how a leading national property management company applies Validate to assess customer service and leasing practices at the property level.

Ready to get started with mystery shop assessments for your properties?

Contact us today to learn how Validate can improve your property performance!

Learn More About Grace Hill’s Full Suite of Solutions

Combine Validate with our best-in-class training, policy manuals, survey, and reputation management solutions, creating a cycle of continual improvement within your organization. Speak to one of our experts today!


The leading learning management system in multifamily.

Operating Procedures

Industry-specific policies that empower your team and reduce risk.

Data & Insights

Gain actionable insights with comprehensive survey tools and trusted benchmarks.

Online Reputation Management

Enhance your online brand and drive prospects to your properties.

Credentials & CECs

Attract top talent by investing in employee education and career development.

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