Designed To Deliver Reliable Results

See your property and team through the eyes of your prospects and residents with Mystery Shopping from Grace Hill! Our easy-to-administer mystery shopping programs are designed specifically for multifamily property managers like you!

Backed by more than 35 years of multifamily industry expertise, Grace Hill Mystery Shopping identifies your best opportunities to improve performance.

Our powerful mystery shopping programs blend technology with assessment best practices to drive positive experiences in your communities.

Choose from a variety of shop types to evaluate all communication channels, including:

Phone

Online

Onsite

Combo

Designed To Deliver Reliable Results

Our mystery shop programs feature:

Highly trained mystery shoppers
Recorded audio and video shops
92% on-time completion rate
Powerful, comprehensive reporting

Comprehensive Mystery Shopping Programs

Grace Hill uses proven sampling strategies and a variety of shop types to deliver timely, unbiased performance assessments.

With over 30 short upskill training courses designed to address specific skill gaps identified during the shop, you will be able to cultivate a well-versed, proficient leasing team!

Quarterly

Annual & Save

On Demand

Work with our experts to build the program that best fits your business!

Whether you want the convenience of our Quarterly Program or the flexibility of our Annual & Save Package, you are sure to find the solution that works best for your business. Additional shops can also be ordered on demand!

Contact us today for a demo to learn how Mystery Shopping Programs can improve your property performance!

Get Demo

Powerful Mystery Shopping Assessments for Multifamily Property Management Companies

32k+

Shops Completed Quarterly

92%

On-Time Completion Rate

Up to 30

Upskill Courses Included

"Mystery Shopping is a wonderful tool that has helped as I develop and implement our leasing school. I am able to recognize employee strengths while also identifying opportunities for growth. As a result, I have used this knowledge to gear my training towards their needs rather than wasting time on skills that have already been mastered."

Amy Fernandez
Training & Development Manager
Phillips Management Group

Leasing Excellence at Westminster Management

Read this case study to discover how a leading national property management company applies mystery shopping to assess customer service and leasing practices at the property level.

Contact us today to learn how Grace Hill can improve your leasing conversions!

Learn More About Grace Hill’s Full Suite of Solutions

Combine mystery shopping with our best-in-class training, policy manuals, surveys, and reputation management solutions, creating a cycle of continual improvement within your organization. Learn more about Grace Hill’s full product suite and speak to one of our experts today!