Mystery Shopping Solutions | Grace Hill

Mystery Shopping

Multifamily Mystery Shopping Programs

Unbiased performance assessments that drive results.

Designed To Deliver Reliable Results

See your property and team through the eyes of your prospects and residents with Mystery Shopping from Grace Hill! Our easy-to-administer mystery shopping programs are designed specifically for multifamily property managers like you!

Mystery Shopping Solution

Backed by more than 35 years of multifamily industry expertise, Grace Hill Mystery Shopping identifies your best opportunities to improve performance.

Our powerful mystery shopping programs blend technology with assessment best practices to drive positive experiences in your communities.

Choose from a variety of shop types to evaluate all communication channels, including:





Designed To Deliver Reliable Results

Our mystery shop programs feature:

  • Highly trained mystery shoppers
  • Recorded audio and video shops
  • 92% on-time completion rate
  • Powerful, comprehensive reporting



Comprehensive Mystery Shopping Programs

Grace Hill uses proven sampling strategies and a variety of shop types to deliver timely, unbiased performance assessments. 


With over 30 short upskill training courses designed to address specific skill gaps identified during the shop, you will be able to cultivate a well-versed, proficient leasing team!


Annual & Save

On Demand

Work with our experts to build the program that best fits your business!

Whether you want the convenience of our Quarterly Program or the flexibility of our Annual & Save Package, you are sure to find the solution that works best for your business. Additional shops can also be ordered on demand! 

Contact us today for a demo to learn how Mystery Shopping Programs can improve your property performance!

Powerful Mystery Shopping Assessments for Multifamily Property Management Companies


Shops Completed Quarterly


On-Time Completion Rate

Up to 30

Upskill Courses Included

amy fernandez validate

"Mystery Shopping is a wonderful tool that has helped as I develop and implement our leasing school. I am able to recognize employee strengths while also identifying opportunities for growth. As a result, I have used this knowledge to gear my training towards their needs rather than wasting time on skills that have already been mastered."

Amy Fernandez
Training & Development Manager
Phillips Management Group


Leasing Excellence at Westminster Management

Read this case study to discover how a leading national property management company applies mystery shopping to assess customer service and leasing practices at the property level.

Ready to get started with mystery shop assessments for your properties?

Contact us today to learn how Grace Hill can improve your leasing conversions!

Learn More About Grace Hill’s Full Suite of Solutions

Combine mystery shopping with our best-in-class training, policy manuals, surveys, and reputation management solutions, creating a cycle of continual improvement within your organization. Learn more about Grace Hill’s full product suite and speak to one of our experts today!


The leading learning management system in multifamily.

Operating Procedures

Industry-specific policies that empower your team and reduce risk.

Data & Insights

Gain actionable insights with comprehensive survey tools and trusted benchmarks.

Online Reputation Management

Enhance your online brand and drive prospects to your properties.

Credentials & CECs

Attract top talent by investing in employee education and career development.

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