Tools to increase response rates and gain critical feedback from tenants!
Our Tenant Survey Success Tool Kit is a comprehensive resource designed to help our clients boost tenant engagement and maximize survey response. It includes a variety of promotional templates for your teams to ensure tenants are well-informed and motivated to complete surveys.
This kit provides assets that help you effectively communicate the importance of your annual surveys and actively encourage participation. Our ultimate goal is to help you increase survey response rates so you get the valuable insights you need to improve tenant satisfaction and renewals.
Getting Started
Follow our survey best practices for a quick start to success! See our helpful guides below for tips on a successful survey launch, effective tenant communication, and guidance on how to edit the promotional assets contained in this tool kit.
Pre-Survey Email Templates
Set your team up for an easy launch and share important survey program details with your property management teams using our easy-to-edit template. Then, leverage our tenant email template to communicate easily and increase survey engagement.
After your survey program is complete, show tenants how much their input matters! Our post-survey email template makes it easy to demonstrate your commitment to continuous improvement and reinforce the importance of tenant feedback.
Email Headers
Consider including an eye-catching image in your email. We have provided variations by sector to make your message stand out!
Social Media Assets
Use our pre-sized social images for your LinkedIn account to help get the word out! We have also included suggested captions to add to your post.
Printed Promotions
Printed feedback assets are a great way to remind tenants to respond to surveys. Choose which assets to print in a variety of styles including feedback cards and flyers to display at your properties.
Feedback Cards
Encourage your tenants to prepare to receive an upcoming annual survey! Give to specific property managers onsite as a reminder about your upcoming or ongoing survey program. These assets are the size of a standard 4" x 6" post card and can be printed onsite with card stock.
Display Flyers
Customize and print flyers to display around your property to remind tenants of a survey coming soon. Post in high traffic areas or display in the main office for the most impact. These assets are the size of a standard 8.5" x 11" sheet of paper and can be printed onsite using regular or heavy weight paper.
Additional Resources
Read more about tenant survey engagement and how you can increase response rates and satisfaction scores in these blogs from Grace Hill.
5 Proven Ways To Boost Your Survey Response Rates
NPS Surveys Aren’t Enough: How To Really Understand Stakeholder Satisfaction
