Outdated Policies Are a Liability.
Fix That.
Policy violations and outdated documents put your teams — and your properties — at risk.
PerformanceHQ gives every employee instant access to the right policy, every time. No hunting through old docs. No wondering if it's current.
See It in Action
See how leading operators cut compliance risk with PerformanceHQ.
Real Teams. Real Results.
“With all the legislative and Fair Housing changes, I’m not the subject expert — but I can rely on Grace Hill to keep us compliant and prepared.”
Mary Sheets
Vice President of Talent & People at Dayrise Residential
"Having Training and Policies under PerformanceHQ gives us a centralized platform where our employees can go to find anything they need. It helps our training team, HR team, operations, and our onsite teams."
Lindsey Palmer
Vice President of Training at Horizon Realty Advisors
"Gracie makes it really easy. If you’re not exactly sure what you’re looking for, you just type that information in, and she looks through all the systems for you."
Welton McCrary
Director of Property Management at Perennial Properties
"PerformanceHQ has been a seamless transition for our teams with a more user-friendly interface that has been able to enhance our team's efficiency and engagement. The addition of Gracie has also been a game changer in allowing our teams to provide self-help by quickly finding policies and procedures!"
Bryan Kulbacki CAM, CAPS
Training Director at Berger Communities
Trusted by Leading Multifamily Organizations
Frequently Asked Questions
How long does it take to implement your policy solution?
We know that your time is valuable and the idea of implementing a policy solution can feel daunting. Our implementation teams understand your challenges and have developed proven processes to ensure a smooth and successful transition — without overburdening you or your onsite teams. We offer two levels of implementation support to ensure a smooth rollout of your new policies:
Standard Implementation: Includes the standard policies in your selected package, the tools you need to make content updates, and resources to share the new solution with your team. Our intuitive system interface and simple onboarding process make our standard implementation easy, affordable, and fast — getting your company up and running in just 21 to 30 days.
Customized Implementation: Our team is hands-on, reviewing your current policies and making suggested edits based on current regulations and industry best practices. We meet with your stakeholders either in person or virtually to ensure the new policies align with your processes and business goals. This personal “white glove” approach provides the policy expertise you need to protect your organization and ensure a successful internal launch. The timeline for implementation varies based on the complexity of your organization's current policy content and the availability of your stakeholders. However, on average, it takes about 18 weeks to launch your new customized policy solution.
How much does it cost to purchase Grace Hill's policy solution?
Grace Hill’s policy management solution offers scalable, transparent pricing plans designed to fit your business and budget. Starting at under $200/month for small businesses with under 500 units, we provide customizable packages, including popular add-ons like the Employee Handbook & Manager Guide, for comprehensive policy coverage. Our flexible per-unit pricing allows easy adjustments as your property portfolio grows, ensuring a tailored package that protects both your business and budget.
Do you sell individual policies, or do I have to purchase the entire manual?
At Grace Hill, we sell our policies by the manual. Our manuals include comprehensive, industry best practice policies designed to work together to successfully mitigate risk. Better yet, our team of industry experts and partners continuously monitor legal changes that affect multifamily rental housing to ensure our policies are always in full compliance.
When you purchase our Essentials Policy Package, you can rest easy knowing you have the essential policies and forms you need to run a compliant multifamily operation. Most clients opt for a more comprehensive approach with our Premium Policy Package, which includes emergency procedures, maintenance, operations, and more. Lastly, our Student Housing Policy Package has everything you need to manage calm in the chaos!
Do you offer regional or state-specific training or polices?
Many multifamily operators have portfolios that span multiple states, so Grace Hill's training and policies are generally based on federal regulations and are not state-specific.
However, we do offer some content that is designed to meet state-specific requirements, like our Human Trafficking course, our state-specific Sexual Harassment content, and state-specific Fair Housing approvals from Virginia's Department of Professional & Occupational Regulation (DPOR) and Texas Department of Housing & Community Affairs (TDHCA).
Can I have your training and policy content in my Property Management System (PMS)?
We recognize that technology plays a pivotal role in improving operational efficiency, streamlining training, and enhancing the resident experience. As you evaluate opportunities to integrate systems, you may wonder if it’s possible to simply add Grace Hill’s training or policies to your PMS. Although there are benefits to reducing your tech stack, you don’t want to sacrifice crucial functionality in the process. PerformanceHQ offers advanced learning and policy management features that are not available in any PMS available today, which is why we only provide our best-in-class content through our easy-to-use platform.
Rest assured that PerformanceHQ will not burden your staff with complicated software. The intuitive interface is easy to learn and use and has a single login to access training, policies, and more! Plus, its powerful assignment engine saves admin time and ensures employees get the training and policies they need to be successful and compliant. We continually review and update content as regulations change so you can be confident that your training is current, accurate, and comprehensive. Best of all, those content updates are automatic, eliminating the manual process of modifying content kept in a disparate PMS system.
Grace Hill’s award-winning training goes beyond the basics, providing the rental housing topics and features you need to grow your team’s skills, save valuable time, and mitigate risk at your properties.
Stop Letting Outdated Policies Put You at Risk.
See how PerformanceHQ helps keep every team member compliant and every document current.