Tools to increase response rates and gain valuable feedback from occupants.
This Occupant Survey Success Tool Kit is designed to help your management team spark connection, drive participation, and uncover the actionable insights you need to help your property thrive.
Because our surveys are completely anonymous and easy to access via a simple QR code or web link, a little proactive promotion goes a long way. This kit gives you the resources to build excitement and inspire honest, valuable feedback from everyone who walks through your doors.
What’s Inside This Tool Kit
We’ve put together a suite of customizable resources to make your outreach effortless.
High-Impact Signage
Eye-catching marketing materials perfect for lobbies, elevators, and high-traffic common areas.
Ready-to-Use Communication Templates
Promote your survey by connecting directly with tenants via email or newsletters.
Shareable Assets
Tools to help tenants easily pass the survey along to their own employees and daily visitors.
Getting Started
Ready to kick off your survey? We’re here to help you hit the ground running. Dive into the guides below to discover expert best practices, learn how to connect authentically with your tenants, and easily customize the resources in this tool kit to streamline your outreach strategy.
Display Flyers
Use these customizable flyers to promote your Occupant Experience Survey throughout the property. Display them in high-visibility locations to build awareness and encourage participation from occupants, employees, and visitors. Design variations are available by sector—Industrial, Office, Medical Office, and Retail—so you can choose the version that best fits your property. Simply add the custom QR code generated from inside PerformanceHQ to any flyer before printing.
Since the survey is completed anonymously via QR code or web link, prominent placement is key to driving response rates. Post flyers in lobbies, elevators, common areas, break rooms, amenity spaces, and other high-traffic spots.
Sized as standard 8.5" x 11" flyers, these assets can be printed onsite on regular or heavy-weight paper. We suggest a nice frame or acrylic document display.
Survey Email Templates
Set your survey up for success with easy-to-edit email templates for building management teams and tenants. Use them to communicate key survey details, share promotional materials, and encourage tenants to spread the word to their employees and visitors—streamlining communication and driving stronger participation throughout the survey period.
After the survey closes, use the post-survey email template to thank tenants for their participation, reinforce the value of occupant feedback, and show your commitment to continuously improving the building experience.
Email Headers
Add an eye-catching image to make your email stand out. We've provided header variations by sector so you can match the look to your property type.
Social Media Assets
If your property has a strong social presence, it can be an effective way to promote the survey. Use our suggested captions, then pair them with our pre-sized social images for a polished, ready-to-post look. Sharing on social extends your reach beyond the building and shows tenants, their employees, and your broader professional network that you’re committed to creating a better occupant experience.
Note: Avoid offering an incentive for this survey, especially through open online channels.
Additional Commercial Real Estate Resources
Commercial Surveys in PerformanceHQ
CRE Emerging Trends: Renewals, Amenities and What’s Next in 2026
