Customer Support
The data is in: Tenant sentiment is sending powerful signals about the future of commercial real estate. Early indicators of rising tenant uncertainty, shifting satisfaction drivers, and an unexpected drop in sustainability priorities offer both risk and opportunity for owners and operators preparing for 2026.
In this on-demand webinar, we explored the latest tenant sentiment trends and Kingsley Index data from the CRE Emerging Trends Report. The discussion covered what’s driving tenant satisfaction today, why sustainability is losing ground as a priority, and the nuanced stability of renewal intent across property types. We also examined how building performance is emerging as a key differentiator and the factors now shaping tenant decisions. Commercial real estate owners, operators, and managers gained data-backed takeaways and practical insights to stay ahead of shifting tenant expectations in 2026.
Why Watch:
- Understand what’s driving today’s renewal intent numbers and early indicators for 2026.
- Learn which building features and services are rising to the top of tenant priorities and how to adapt.
- Discover why sustainability expectations are shifting, and what that means for your capital and operational plans.
2025 CRE Emerging Trends Report
Unlock tomorrow’s market trends today with this report, revealing 2025 tenant sentiment insights from Grace Hill’s KingsleySurveys to help CRE owners and operators spot trends early, act fast, and understand shifting growth signals, satisfaction drivers, and sustainability priorities.
Our Panelists
Jen Tindle
Vice President of Strategic Insights | Grace Hill
Jen Tindle is the Vice President of Strategic Insights for Grace Hill. She plays a pivotal role in driving customer-focused insights across all Grace Hill products and leads commercial strategy. Before joining Grace Hill, she founded “All About CRE” to close the knowledge gap between CRE and tech professionals. As part of her educational efforts, she writes a popular weekly Substack.
Jen was also the founder and CEO of CREx Software, a solutions provider of commercial real estate data integration software for managers and owners. Jen launched her career in CRE at Pennybacker Capital, a private equity real estate firm, where she held a variety of roles, including the creation and leadership of the Data and Analytics team. She started her career at PwC, winning a national award for her CPA scores.
Katie Jeffirs
Director of Survey Support Services | Grace Hill
Katie Jeffirs oversees the reporting and analysis for all of Grace Hill’s KingsleySurveys programs. In her 10 years at Grace Hill, Katie has worked directly with clients to implement and manage their survey programs in Tenant Experience, Resident Experience, and Employee Engagement. As manager of reporting insights, she knows the keys to customer success across both the commercial and multifamily real estate industries. Prior to joining Grace Hill, Katie held multiple roles in consumer research and revenue analysis and served in the Peace Corps in Albania.
More Tenant Satisfaction Tools and Insights
2025 CRE Emerging Trends Report
Innovative Leadership and Tenant Engagement Strategies With Kelly Agent
