This registration indicates that only one contact can be registered for the self-serve portal, but I have multiple individuals who need to receive our invoices. How will that be handled?

The self-serve portal can only be accessed using one email address. When logging in, that email address will receive a one-time password. It is recommended that the self-serve portal access be associated with a generic email address that is accessible by your accounts payable team, such as [email protected], or the email of the individual responsible for processing vendor payments. Please note, that nothing changes with how you receive your invoices or who should receive them. The portal is intended to be a convenient offering for customers who prefer a self-service option.

For the email invoice distributions, we will still support additional addresses, as well as different addresses by product. If you need to make changes to the addresses receiving the email invoice distributions for your company, or if you have any additional questions, please reach out to [email protected].

What features will the self-serve portal provide?

The self-serve portal will allow our customers to download previous invoices and backup files, make payments, manage payment methods, and manage billing addresses.

When will the self-serve portal be available?

The self-serve portal will be available once our new billing system is in place. You will receive an email with further details in advance of the launch.

Will the invoices for each of our Grace Hill products be available in the portal?

Yes. The self-serve portal will be a centralized location where you can manage the invoices for your Grace Hill products.