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People Performance Drives Property Management Performance

See how supporting your most important asset - your people - reduces operating risk and elevates property performance.

The Grace Hill Advantage

Raising the bar on property and portfolio performance. 

Data shows the more Grace Hill products a company uses in combination, the higher key performance metrics rise above the national average, including resident renewal intention, annual turnover cost savings, and NPS scores. 

GH Home — Renewal Intention Graphic-03-1

Our Products

Best-In-Class. Built For Better Performance

Click on the products below to learn about our innovative products that are designed to help you elevate property performance, reduce operating risk, and grow top talent.


The leading learning management system in multifamily. Access best-in-class training and administration to equip teams with skills for success

Operating Procedures

Enhanced policy management for operational excellence. Develop, manage and communicate policies and procedures across your organization

Mystery Shopping

Mystery shopping that drives performance. Discover the best way to assess employee effectiveness and measure the customer experience in multifamily

Data & Insights

Survey solutions designed to drive strategic decision-making. Engage stakeholders, turning data into action to fuel community and portfolio performance

Online Reputation Management

ReputationBuilder simplifies your view of the online world with a one-stop repository to help you monitor, manage, and enhance your online reputation.

Our Latest Thinking

A selection of reports, white papers,

e-Books, events, and blog posts from Grace Hill

Turning Insights Into Action

Grace Hill's Commercial Solution. Powerful Tools to Identify, Track, and Improve Operational Performance
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UKAA and Grace Hill KingsleySurveys Resident Sentiment Survey

The UK Apartment Association partnered with Grace Hill to conduct a survey to measure and assess the impact of the COVID-19 pandemic on renters’ ...
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AIM Conference 2022

Our team enjoyed connecting with other industry leaders and sharing ways to help multifamily organizations attract more residents and boost online reputation. If you ...
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Emerging Reputation Management Trends in 2022 and What Multifamily Can Do to Stay Current

We invite you to join Grace Hill’s upcoming webinar, with invited guests, Kristie Polito, Reputation Manager with Security Properties Residential, Dana Hill, Senior Director ...
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NAA Apartmentalize Conference 2022

Grace Hill heads up the list of sponsors this year, and we’re excited about the chance to meet with you as we all discover ...
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compliance rules and law regulation policy concept businesswoman working modern computer on virtual screen, documents with checkbox lists.

3 Key Strategies to Ensure Effective Policies

Just because many commercial real estate companies are challenged to navigate these unstable times brought on by the pandemic, it doesn’t mean re-setting your ...
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Judges gavel on table to communicate fair housing

Staying Compliant With Fair Housing in an Ever-Changing Environment: What Apartment Operators Need To Know in 2022

Apartment companies’ attention to fair housing training needs to occur during more than just April. And while April is Fair Housing Month, this training ...
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Stay Interviews Can Help Companies Raise Employee Attitudes and Retention Rates

Casual, regular one-on-one meetings help managers and employees develop healthy working relationships. HR departments find that “stay interviews” – those conducted with current employees ...
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Serving Over 1,700 Companies Covering a Workforce of Nearly Half a Million

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