People Performance Drives Property Management Performance

See how supporting your most important asset - your people - reduces operating risk and elevates property performance.

The Grace Hill Advantage

Raising the bar on property and portfolio performance. 

Data shows the more Grace Hill products a company uses in combination, the higher key performance metrics rise above the national average, including resident renewal intention, annual turnover cost savings, and NPS scores. 

GH Home — Renewal Intention Graphic-03-2

Our Products

Best-In-Class. Built For Better Performance

Click on the products below to learn about our innovative products that are designed to help you elevate property performance, reduce operating risk, and grow top talent.


The leading learning management system in multifamily. Access best-in-class training and administration to equip teams with skills for success

Operating Procedures

Enhanced policy management for operational excellence. Develop, manage and communicate policies and procedures across your organization

Mystery Shopping

Mystery shopping that drives performance. Discover the best way to assess employee effectiveness and measure the customer experience in multifamily

Data & Insights

Survey solutions designed to drive strategic decision-making. Engage stakeholders, turning data into action to fuel community and portfolio performance

Online Reputation Management

ReputationBuilder simplifies your view of the online world with a one-stop repository to help you monitor, manage, and enhance your online reputation.

Our Latest Thinking

A selection of reports, white papers,

e-Books, events, and blog posts from Grace Hill

UKAA and Grace Hill KingsleySurveys Resident Sentiment Survey

The UK Apartment Association partnered with Grace Hill to conduct a survey to measure and assess the impact of the COVID-19 pandemic on renters’ ...
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Increasing Employee Engagement and Resident Satisfaction

Leading property management company integrates Grace Hill policies, training, and assessment to impact key property and portfolio performance metrics.   Learn how a nationwide ...
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Report: US Commercial Real Estate Re-Occupancy Plans and Priorities

Commercial Real Estate (CRE) was immediately impacted when COVID-19 upended the world as we know it and offices were forced to shut down operations. ...
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Multifamily Social Media Summit

The Multifamily Social Media Summit is the ONLY event specifically developed for property management firms leveraging social media and content marketing to retain and ...
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Apartmentalize 2021 Powered by NAA

Apartmentalize is the rental housing industry’s ultimate gathering, bringing together apartment housing professionals from across the country and around the world. It’s a can’t-miss ...
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Reputation Management Just Got Easier!

Did you know 85% of residents indicate online ratings and reviews influence their leasing decisions? Join us for this free webinar to get ahead ...
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Is Multifamily Mystery Shopping Misunderstood?

Multifamily mystery shopping needs a makeover — stat. We at Grace Hill found out first-hand. After more than 20 years of collaborating with multifamily ...
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Kendall Pretzer Appointed CEO of Grace Hill

GREENVILLE, S.C., May 20, 2021  — Grace Hill, the innovator of software-driven talent and customer management solutions for commercial and multifamily real estate covering policies, ...
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Complying with the Extended CDC Eviction Moratorium

Complying with the Extended CDC Eviction Moratorium On March 29, the U.S. Centers for Disease Control and Prevention (CDC) extended its federal eviction moratorium ...
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Our Partners

What’s It Like to Work with Us as Your Talent Management Partner?

Jessica Fern

Jessica Fern

Director of Training & Development
FPI Management

Watch Jessica Fern discuss how Grace Hill is a true partner who fits into FPI Management’s long-term vision.

Serving Over 1,700 Companies Covering a Workforce of Nearly Half a Million

To learn more about our solutions, request a demo

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