People Performance Drives Property Management Performance

See how supporting your most important asset - your people - reduces operating risk and elevates property performance.

Our Products

Best-In-Class. Built For Better Performance

Click through the scroll bar below to learn about our innovative products that are designed to help you elevate property performance, reduce operating risk, and grow top talent.

The Complete Policy Solution for Operating Excellence Streamlines the development, management, and communications of policies and procedures

  • Expansive policy library of standard best practices
  • Time-saving technology-enabled tools and services
  • Content customization assistance
  • Roll-out support and ongoing policy updates


The leading learning management system in multifamily. Access best-in-class training and administration to equip teams with skills for success

  • Over 600 real estate-focused training courses
  • Easy to configure, with easy-to-use administrative tools
  • Intuitive, personalized, and fully mobile responsive
  • Ideal for onboarding and ongoing employee development

Credentials and continuing education for property management professionals. Boost your training program and enable your teams to grow their careers

  • Six industry-leading credentials and two micro-credentials
  • Certified by the National Apartment Association Education Institute
  • Online learning from anywhere, anytime
  • Cost effective way to reward top talent and increase employee loyalty

Mystery shopping that drives performance. Discover the best way to assess employee effectiveness and measure the customer experience in multifamily

  • Nationwide coverage from highly trained mystery shoppers
  • Continuous programmatic scheduling – “set it and forget it,” for easy administration
  • Comprehensive and customizable reports
  • Targeted training focused only on areas of needed improvement

Survey solutions designed to drive strategic decision-making. Engage stakeholders, turning data into action to fuel community and portfolio performance

  • Track resident satisfaction from move-in to move-out
  • Evaluate performance level of leasing, maintenance and management service
  • Harness advanced tools to manage your community’s reputation
  • Tap into the Kingsley IndexTM, real estate’s most comprehensive performance benchmarking database

Our Latest Thinking

A selection of reports, white papers,

e-Books, events, and blog posts from Grace Hill


Staying Vigilant Despite the Vaccine: COVID-19 Carryovers into 2021

The year is off to a new start, and vaccinations have begun, but COVID-19 still impacts our communities in significant ways -- and will ...
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Benchmark Report Overview 2020: Thriving in an Impossible Year We invite you to take a look back at 2020 and plan forward for 2021 utilizing data, insights, and trends generated from various ...
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Microaggressions: What I Say and How I Say It

As a supplement to Grace Hill’s newly released DE&I courses, we are thrilled to provide an in-depth examination of Microaggressions: what they are, how ...
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How Grace Hill Met Industry Needs in 2020

2020 has been a year unlike any other, but our commitment to support the people and industries we serve remained our top priority. This ...
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How Royal American Increased Training Compliance by 55%

How Royal American Increased Training Compliance by 55%   Royal American Management manages multifamily portfolios for over 200 communities and more than 18k units ...
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Getting the Most Out of Your Mystery Shops

In the recent AIM Conference webinar “Take a Journey Through the Eyes of a Renter,” leading apartment professionals discussed how to keep mystery shopping ...
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Our Partners

What’s It Like to Work with Us as Your Talent Management Partner?

Jessica Fern

Jessica Fern

Director of Training & Development
FPI Management

Watch Jessica Fern discuss how Grace Hill is a true partner who fits into FPI Management’s long-term vision.

Serving Over 1,400 Companies Covering a Workforce of Nearly Half a Million

To learn more about our solutions, request a demo

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