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10 Ways to Ask for Apartment Reviews and Encourage Feedback

Apartment reviews are a good thing, and there are many ways to ask for them. Whether you launch a formal campaign or just send a simple note following a completed service request, the point is to encourage your residents to become more comfortable (and willing) to leave reviews. In fact, encouraging residents to share apartment…

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10 Ways to Ask for Apartment Reviews and Encourage Feedback

Apartment reviews are a good thing, and there are many ways to ask for them. Whether you launch a formal campaign or just send a simple note following a completed service request, the point is to encourage your residents to become more comfortable (and willing) to leave reviews. In fact, encouraging residents to share apartment…

How to Skyrocket Your Leasing Success Using Reputation Management

It’s no secret that reputation management is critical to the leasing process. Renters rely heavily on online reviews and opinions before deciding to lease. For that reason, reputation should be at the forefront of any multifamily business, large or small. More importantly, if actively managed, it can also be a powerful resident acquisition and retention…

3 Important Reasons Your Online Reputation Matters In Multifamily

Whether you’re buying a new shampoo or scouting out a place to live or work, you likely rely on online feedback before making a purchase. Most of us (95%) read reviews before making a purchase, and 58% will actually pay more for a product, service, or experience with stellar ratings. This buying behavior is no…

How to Make Your Online Reputation Soar in Property Management

Online reputation management, or ORM, is a growing area of interest for property management, so many people are starting to ask the question: What is ORM, and why does it matter? Online reputation management is how companies protect and improve their reputations. It has become an increasingly important tool for property managers who want to…

Tenant Engagement is Just as Vital in Warehouses

May 6, 2024 | Blog, Property Management, Surveys, Tenant Retention | Andrew J. Nelson

In today’s challenging real estate markets, property managers must take advantage of every opportunity to retain their tenants. Surveys can be an especially effective tool as part of an engagement strategy. Property managers can reduce tenant turnover and even attract new tenants by using tenant surveys to provide the services and amenities most demanded by…

The Art of Followership: The Truth About Leading Effectively

May 1, 2024 | Blog, Career Development & Training | Grace Hill

When you hear the term “followership,” it’s easy to associate it with social media followers. However, it extends far beyond that realm. Followership encompasses the role individuals play within a team structure, operating under the guidance of a leader within their organization. Understanding how to contribute as an effective follower is crucial to your team’s…

What Every Property Manager Needs To Know About Electronic Signatures

April 29, 2024 | Blog, Compliance, Property Management | Grace Hill

In today’s digital world, trust and security are paramount. Whether you’re signing a contract or sending a sensitive document, ensuring its authenticity and integrity is crucial to protect your business. This is where secure, electronic signatures come in. Electronic signatures can play a pivotal role in verifying the signer’s identity and preserving the document’s integrity….

What You Need To Know About Fair Housing Laws And Social Media

April 22, 2024 | Blog, Fair Housing, Reputation Management | Grace Hill

All of your questions regarding social media in the workplace are finally answered.

The Beginner’s Guide to Successful Property Management Social Media

April 16, 2024 | Blog, Fair Housing, Reputation Management | Grace Hill

If you’ve been reluctant to fully embrace social media as a marketing strategy for your property, you’re not alone.

The Bias Blind Spot: Can AI Tools Perpetuate Housing Discrimination?

March 25, 2024 | Artificial Intelligence (AI), Blog, Fair Housing | Grace Hill

Imagine finding your dream apartment but then being rejected by an Artificial intelligence (AI) algorithm with a hidden bias. This reality is the potential downside of AI in multifamily real estate housing. Fueled by the success of ChatGPT, a wave of new AI services like Gemini and Jasper are flooding the market. With an estimated…

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