Customer Support
Solutions Designed Specifically for Multifamily Property Management
When it comes to property management, experience matters! Grace Hill is trusted by more than 2,400 multifamily organizations of all sizes. Whether you are a growing company managing regional properties or an enterprise firm with a nationwide presence, our performance management solutions can help you stay compliant, satisfy your residents, and retain top talent.
Owners and Operators
Improve Operating Performance
Human Resources
Retain and Develop Talent
Training and Development
Offer Training That Resonates
Risk and Compliance
Mitigate Risk in Your Organization
Marketing
Improve Brand and Experience
Maintenance
Reduce Maintenance Costs
Policy, Training, and Assessment Solutions That Drive Performance
Today’s multifamily rental property industry is evolving at a fast pace, and you need a trusted partner on your side to keep your business compliant, satisfy your residents, and retain the top talent in your markets.
Training
Training
Trusted by over 2,800 companies, Grace Hill provides the tools you need to confidently educate employees and reduce organizational risk.
Plus, our award-winning training content is comprehensive, and our Learning Management System (LMS) is easy to administer, so you can focus on what matters most — developing employees and satisfying residents!
Policies
Policies
Grace Hill has helped multifamily organizations customize, distribute, and maintain policies for more than 25 years. Empower your team with comprehensive, industry-specific policies accessed through PerformanceHQ, our new technology platform.
Mitigate risk by ensuring everyone understands your expectations and can easily access up-to-date policies at any time, on any device. Plus, new, advanced features increase employee engagement and policy compliance with less administrative time and effort.
Mystery Shopping
Mystery Shopping
As a property manager, you want to provide prospective residents with an exceptional and consistent experience, but even the best teams can miss blind spots that impact first impressions. Backed by more than 35 years of multifamily industry expertise, Grace Hill Mystery Shopping is your trusted guide to performance improvement. Our unbiased evaluations blend technology with assessment best practices to uncover the hidden moments that make or break a lease.
Surveys
Surveys
The link between satisfaction and renewals is undeniable, but gathering unbiased feedback from employees and residents can be challenging. KingsleySurveys has comprehensive survey tools that real estate organizations have trusted for 35 years.
We understand your organization’s challenges and can help you seamlessly capture the data you need to improve overall performance. Our survey solutions and robust reporting make it easy to analyze resident and employee sentiments, along with in-house experts who can help translate the results into actionable insights.
Reputation Management
Reputation Management
Today, your online property reputation has become just as important — and much longer lasting — than traditional “word-of-mouth” reviews. But, managing feedback scattered across the web is time-consuming, and generic solutions lack industry-specific features.
Grace Hill’s enhanced Online Reputation Management (ORM) solution offers a consolidated view of your reviews, listings, and social sites, along with key metrics to help you understand overall performance.
Virtual Leasing (Realync)
Realync Virtual Leasing & Video
Struggling to stand out in a crowded market? 99% of renters say they want to see the exact unit they’ll rent, wanting to see specific unit details and layout. However, leasing teams struggle to capture and convert leads because they lack the tools needed to offer the personalized, unit-level experiences they crave.
That’s why more multifamily marketers are choosing Realync, innovative video and virtual leasing solutions that make resident tours and communication a breeze!
Credentials & CECs
Credentials & CECs (Visto)
Invest in your future with Visto. Whether you are just starting your career in property management or looking to advance your earning potential, Visto has the credentials and Continuing Education Credits (CECs) you need. In partnership with the National Apartment Association Education Institute (NAAEI), Grace Hill designed Visto to be the most convenient way to invest in your career development.
Award Winning Solution in Multifamily
Grace Hill was recognized as the 2024 National Apartment Association Supplier of the Year, for our focus on providing effective policies and training for the everchanging multifamily industry.
"We have been partners with Grace Hill for over 15 years. It's exciting to see the new solutions they've added in the past couple of years. And how today, they're helping us tie together our policies, training, and mystery shopping to support the performance of our employees and properties."
Pattie Woods
VP of Training & Development at Fogelman Properties
“Grace Hill is an extraordinary platform for training and development that can really impact your bottom line and reduce risk.”
Lori Agudo
Director of Training & Talent Development at Royal American Management, Inc
"At the end of the day, it’s not just about managing reviews—it’s about building trust, increasing retention, and making smarter decisions for our communities. Grace Hill's Reputation Management has helped us do all of that, and I wouldn’t want to go back to managing it any other way."
Sara Woods
Director of Brand, Marketing, and Customer Experience at HILLS Properties
"We've been able to streamline our policies and procedures to allow our team members immediate access to consistent, up-to-date information."
Jackie Rhone
Senior Managing Director at Greystar
"The information we get from KingsleySurveys is invaluable in assessing operations and service gaps, helping us improve in real-time rather than months after the fact. The results speak for themselves with improved satisfaction scores across all KPIs each year since we began."
Laurel Zacher
VP of Marketing & Customer Engagement at Security Properties Residential
“Grace Hill is literally our one-stop-shop for all things learning and development. They have been instrumental in providing course content that meets current regulatory requirements. And without the help of Grace Hill’s suite of performance solutions, we would be unable to respond to the ever-evolving landscape of our industry.”
Diane Tidwell
Director of Property Management at Gumenick Properties
"I chose Grace Hill not only because of their industry-specific platform — they have an amazing support department dedicated to assisting in answering questions quickly. It has been exciting to have a partner who understands our business and employs people who have been in property management positions."
Christie Upp
Director of Training at Apartment Management Professionals, LLC
Explore how North York Residential elevated their property
performance and empowered their teams for success with Grace Hill's comprehensive training and LMS platform.
Trusted by Multifamily Organizations of All Sizes
Contact the multifamily experts at Grace Hill today to talk about your current challenges and how we can help.
Request a personalized demo today!
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