Have you ever had someone or something in your life get under your skin so much that you found yourself reacting in a way that totally derailed your ability to get things done or build productive relationships? A physiological response happens in our brains when we get triggered or one of our values is compromised. Did you know we can actually learn how to control our reaction to those emotional responses?
Learn how implementing a Tenant Council enhances communication with tenants, improves service levels from vendors and the building’s management team, increases the probability your best tenants will renew their leases, and maximizes asset value.
Leasing is all about relationship building, but renters are not looking for a friend. Sure, It works better when they like you, but here is the hard truth; prospects will rent even when they don’t like you if they perceive you as the better VALUE! Join Grace Hill and leasing and training expert Rick Ellis, CAM, CPM, for this leasing and sales webinar that will get you more long-term residents, higher rent, more referrals, and 5-star reviews!
Your property’s online reputation is a powerful resident acquisition and retention tool. Make the most of all the good things your residents are saying about you online by following these tips for successful online reputation management (ORM). Watch this video to learn about three ways reputation management can help boost your portfolio’s online reputation.
Compliance mistakes are costly! But with changing fair housing laws and increased regulations, staying compliant can be overwhelming. Luckily Grace Hill can help! We offer industry-specific fair housing solutions that help you reduce risk and stay compliant…while improving your overall property performance.
Training and mystery shopping programs help set your team up for success by ensuring you are delivering a memorable experience for each prospect who visits your community. Join this live session where our experts discuss how training and mystery shop programs help ensure you are delivering a memorable experience for each prospect who visits your community.
With changing fair housing laws and increased regulations, staying compliant is only one part of this puzzle. Join Grace Hill and Wesley Aleshire to explore the top liabilities associated with reasonable accommodations, reasonable modifications, Fair Housing questions and trending FHA topics with thoughtful consideration.