Customer Support
Ways We Partner
We work with a wide range of partners to create more value for our customers and the industries we serve. Whether you’re looking to integrate technology, expand your reach, or collaborate on content and thought leadership, our partnership programs are designed to support meaningful, mutually beneficial relationships.
Select a partnership type below to learn more and see our current partners.
Training Partner Program
The Training Partner Program brings together Grace Hill and industry partners to deliver high-quality training content for free to Grace Hill Training customers. Industry partners' online courses support technology adoption, reduce onsite turnover, and drive better outcomes for our customers.
Through free and paid partnership options, partners gain exposure to Grace Hill’s training audience, co-marketing opportunities, and increased adoption of their solutions within the Grace Hill Training product. The Training Partner Program is designed to ensure consistent, up-to-date training while creating shared value for partners, clients, and onsite teams across the multifamily industry.
Get To Know Our Training Partners
EliseAI’s property-management platform uses industry-leading conversational AI to automate leasing, maintenance, payments, and resident support across text, email, voice, and chat—boosting lead conversion, lowering operating costs, and giving multifamily teams and renters instant, 24/7 assistance through a centralized CRM.
Integration Partnerships
Through strategic technology integrations, Grace Hill offers clients seamless access to partner solutions within our products or pushes customer data to the partner solutions they prefer. Through Realync, Grace Hill integrates with leading multifamily CRMs, schedulers, and listing sites.
Survey Partner Program
Grace Hill's Survey Partner Program connects survey clients with innovative solutions that directly address areas of improvement identified through resident and tenant feedback across multifamily and commercial real estate portfolios.
Partners gain visibility across thousands of surveyed properties through property brochures, inclusion in survey results materials, and thought leadership opportunities tied to insights from the Kingsley Index. This program creates a closed-loop ecosystem where survey insights inform action, partners deliver solutions, and clients improve satisfaction, retention, and overall asset performance.
Get To Know Our Survey Partners
Zark offers flexible parking solutions designed to enhance resident satisfaction and streamline parking management at your multifamily property. Whether you need to optimize short-term parking, offer long-term options, or improve enforcement, Zark provides the tools you need to create a more harmonious, ZarkABLE community experience.
"Zark has provided us with an affordable, quick, and convenient way to offer residents a parking solution, and our communities are happier for it!"
Mike Clow
Executive Director at Greystar
“Parking can be a very contentious challenge in multifamily, so MG was excited to offer an automated parking solution that puts the choice in the residents’ hands. Empowering and allowing residents to reserve unused parking spaces for themselves, guests, or their service providers has provided significant benefits. This on demand 24/7 service has allowed residents flexible parking opportunities, saving valued time for our on-site associates, and improved on-line reputation.”
Charla Neta
Regional Vice President at MG Properties
EliseAI’s property-management platform uses industry-leading conversational AI to automate leasing, maintenance, payments, and resident support across text, email, voice, and chat—boosting lead conversion, lowering operating costs, and giving multifamily teams and renters instant, 24/7 assistance through a centralized CRM.
“EliseAI has been a game-changer for our teams, streamlining communication and enhancing the customer experience in ways we couldn't have imagined. The platform not only saves time for our associates but also ensures that every customer receives a timely and personalized response, driving higher engagement and satisfaction."
Taryn Silva
Vice President Learning and Development at Mill Creek Residential
"EliseAI isn't replacing our teams - it enhances their capabilities. Leasing agents can now focus on meaningful resident interactions, outreach marketing, and community engagement, knowing routine follow-ups are reliably handled."
Brandon Thomsen
Vice President Marketing at Haley Residential
Food Options
Multifamily, Office, Retail, and Medical Office Partner
Minnow Technologies provides secure, contact-free Minnow Pods for apartments, offices, hospitals, and hotels, streamlining food deliveries. These Food Lockers reduce lobby clutter, ease the burden on staff, and create a safer, more convenient experience for residents and delivery drivers. Minnow enhances efficiency and security in modern food delivery management.
Maintenance Response Time
Commercial Real Estate Partner
Building Engines, a JLL company, improves operations and performance across the world’s most successful commercial real estate (CRE) portfolios. Our customers increase building efficiency, deliver the best tenant experience, and tap into transformative insights with Prism – the industry’s most innovative and powerful property management technology platform.
Security/Access Control
Multifamily Partner
Gatewise delivers smart, seamless access control for multifamily communities, upgrading legacy systems without high costs. Our mobile-based solution makes entry effortless while keeping access fully traceable.
Package Delivery
Multifamily Partner
Fetch completely removes the burden of resident package management from multifamily teams. We store packages offsite and deliver directly to residents' doors — no lockers, rooms, or software to manage. The result? Zero onsite workload, reclaimed time, and happier residents.
Waste Collection
Multifamily Partner
GreenWay and Affinity Waste are the nation’s second-largest — and most reliable — providers of valet trash and bulk removal for multifamily communities. We solve the mess: overflowing dumpsters, bulky item chaos, and onsite staff strain. With five-night doorstep service and custom solutions, we deliver cleaner communities and unmatched peace of mind.
Maintenance Satisfaction
Multifamily Partner
HappyCo centralizes multifamily maintenance with AI-powered software and 24/7 remote technicians. The platform unifies inspections, work orders, and asset management, delivering real-time insights and automated workflows. Serving 5.5M+ units, HappyCo helps operators cut after-hours calls by 60%, achieve 90% same-day completion, and sustain industry-leading 1:170 unit-to-technician ratios. Take a self-guided tour of HappyCo, on your terms.
Referral/Reseller Partnerships
Grace Hill uses referral agreements where we introduce qualified leads, partners run the sales process, and Grace Hill earns a revenue share. We will also set up referral agreements for partners to refer prospects to Grace Hill. In select cases, we also enter into reseller or syndication agreements to distribute partner content or solutions through Grace Hill platforms.
“We are beyond excited to offer the industry’s largest maintenance training catalog to Grace Hill customers. 1000+ hours of simulation-based, industry-certified courses served up through our friendly mobile app. The #1 Maintenance APP with the #1 Multifamily LMS. Everyone wins, especially residents!"
Ruchir Shah
CEO at SkillCat
Thought Leadership and Marketing Partnerships
Grace Hill’s thought leadership and marketing partnerships focus on co-branded education and industry insights. These partnerships include joint webinars, content, event sponsorships, and visibility. The goal is to help customers act on insights while strengthening industry collaboration and brand trust.
Content Creation Partnerships
Grace Hill engages in content creation partnerships where partners develop high-quality training or thought leadership content for distribution on Grace Hill platforms. These partnerships focus on improving customer adoption, consistency, and education. Content partners collaborate with Grace Hill on quality standards, updates, and co-marketing to maximize customer value.
