Don’t Get Left Behind in the Tech Race! - Grace Hill

Don't Get Left Behind in the Tech Race!

See our list of top products every multifamily company needs to succeed in 2024!

82%

of companies invested in customer experience projects in 2023 (TechTarget)

In multifamily, technology is essential for improving efficiency, streamlining training, and increasing customer satisfaction. In 2023, 82% of companies have completed or are planning projects that leverage technology to enhance their customer experience — up from only 53% in 2022.

You can’t afford to risk losing residents to competitors that invest in a better customer experience. See our list of top products to enhance the customer and employee experience that every multifamily company needs to succeed in 2024!

Improve Customer Service With Revved Up Training

  • Generic training just won’t cut it! Train your team with relevant course content specifically created for multifamily.
  • Empower your team with training that engages them — learn better, retain more, and improve performance.
  • Add elective training bundles to elevate performance and upload custom training to fit your unique training program.
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Ensure the Team Executes Policies Consistently to Avoid the Caution Flag

  • Empower your team to succeed by setting expectations for performance.
  • Ensure consistent execution of policies with 24/7 access on all devices.
  • Rely on our proven multifamily policy templates to get a jump start on compliance.

Lap the Competition by Understanding Resident and Employee Needs With Survey and Analysis

  • Get feedback directly from your residents and employees! KingsleySurveys collects data on their experience at every point in their journey.
  • Analyze results with comprehensive reporting, industry-leading benchmarks, and periodic consultant reviews.
  • Stand out from your competition with a Kingsley Excellence Award! Share your achievements and gain recognition for high performance.
New Race car
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Test Performance With Mystery Shopping

  • Get real-world feedback on the onsite sales process with mystery shopping.
  • Use a variety of shop types, from in-person and phone to virtual, to assess your onsite teams.
  • Instantly assign recommended booster training courses to improve any low-scoring sections of the shopping report.

It’s off to the races! See how Grace Hill’s industry-specific solutions can improve employee satisfaction and resident renewals for your company.

Request a personalized demo from one of our multifamily experts today!

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