Customer Support
Want to learn how to improve your KingsleySurveys scores for your commercial properties? This webinar is for you! We first explore how factors like remote work and sustainability impact overall tenant satisfaction. Then, we share data-driven strategies for improving your survey scores, backed by real-world examples.
Learning Objectives:
- Understand recent trends in commercial real estate tenant satisfaction, including the impact of remote work and sustainability initiatives.
- Identify the survey responses that have the highest correlation to overall tenant satisfaction.
- Learn practical strategies to improve survey scores.
Our Speakers
Katie Jeffirs
Senior Manager of Survey Solutions | Grace Hill
As Senior Manager of Survey Services for Grace Hill, Katie Jeffirs oversees the reporting and analysis for all Grace Hill’s KingsleySurveys programs. In her 10 years at Grace Hill, Katie has worked directly with clients to implement and manage their survey programs in Tenant Experience, Resident Experience, and Employee Engagement.
As manager of reporting insights, she knows the keys to customer success across both the commercial and multifamily real estate industries. Prior to joining Grace Hill, Katie held multiple roles in consumer research and revenue analysis, and served in the Peace Corps in Albania.
Jen Tindle
VP of Strategic Insights | Grace Hill
Jen Tindle is the Vice President of Strategic Insights for Grace Hill. She plays a pivotal role in driving customer-focused insights across all Grace Hill products and leads commercial strategy.
Before joining Grace Hill, she founded All About CRE to close the knowledge gap between CRE and tech professionals. As part of her educational efforts, she writes a popular weekly Substack. Jen was also the founder and CEO of CREx Software, a solutions provider of commercial real estate data integration software for managers and owners.
Jen launched her career in CRE at Pennybacker Capital, a private equity real estate firm, where she held a variety of roles, including the creation and leadership of the Data and Analytics team. She started her career at PwC, winning a national award for her CPA scores.