Customer Support
It is no secret that multifamily maintenance is facing a significant staffing shortage. The increasing complexity of equipment, lack of training, and aging workforce are just a few of the causes. As a result, your maintenance techs are often overworked, feel stressed, and sometimes not well-equipped to properly resolve service requests. Your onsite maintenance teams deserve the tools necessary to be successful and stay safe in their role.
Reduce Callbacks and Disruptions
Lack of technical expertise can result in multiple work order callbacks, which are both costly and detrimental to resident satisfaction.
Without effective procedures for handling maintenance situations, there is no guideline for your team to follow, leading to confusion. Plus, you must also adhere to industry safety standards and implement measures to protect residents and staff.
Keep residents satisfied with quality and timely maintenance and repairs done right — the first time.
Control Maintenance and Repair Expenses
Under-skilled maintenance techs often rely on expensive outside vendors to handle complex repairs. This lack of expertise on the team leads to unnecessarily replacing equipment or additional labor expenses that can bust your repair budget.
As a diligent Maintenance Supervisor, you are constantly exploring new strategies to reduce expenses while maintaining high standards of service.
It is proven that by properly onboarding and training your onsite maintenance techs, you will retain them longer! When you invest in and provide your team with the resources to do their jobs well — why would they want to work anywhere else?
Invest in Your Techs, or Someone Else Will
Limited support and maintenance training resources make it difficult for techs to grow their skills. Providing your maintenance team with essential tools for success can help employees feel valued and, ultimately, reduce turnover rates.
Run an Effective, Cost-Efficient Maintenance Program
Transform your maintenance program into a valuable asset for your community with tools built with your team in mind.
Property Maintenance Training
Equip your maintenance teams to care for your properties effectively and within budget. Our maintenance training provides your team with a proper understanding of the basics of plumbing and electrical systems, HVAC, and more, helping them recognize the signs of potential issues before they become costly.
Through interactive exercises and online assessments, techs can learn how to optimize their maintenance process to ensure the highest level of resident satisfaction. A sampling of our course titles include:
- Quick Start: Curb Appeal
- Preparing a Perfect Market Ready Apartment
- Preventative Maintenance
- Series: Leading Edge of Maintenance
Provide the necessary skills to your maintenance team to ensure that properties are properly maintained and functioning at their peak for years to come.
Multifamily Maintenance Policies
Maintain and care for your property with a solid and effective plan. Grace Hill’s Maintenance Manual includes over 40 policies to guide your team on safely maintaining buildings and property, including procedures for daily tasks and emergency situations. Policies and procedure titles include:
- Back Injury Prevention
- Bed Bug Procedures
- Ladder Safety
- Mold Prevention and Detection
Add our Essential Forms to get a jump start on documentation, with 15+ forms and logs specific for maintenance, including:
- Exterior Light Inspection Report
- Fire Extinguisher Inspection Log
- Incident Report
- Notice of Maintenance
Define expectations and give your team a clear plan for safely keeping the property looking its best with Policies from Grace Hill!
SkillCat Mobile Maintenance
Conveniently accessed through a mobile app, SkillCat helps maintenance techs get the job done right — without calling an outside vendor! Provide your team with essential technical skills and invest in their career while reducing unnecessary repair costs.
SkillCat is designed to mimic hands-on experience so your maintenance techs can get access to training tools anytime, anywhere!
- Troubleshooting Tools
- Real-Life Simulations
- On-the-Job Assessments
- EPA, OSHA & CPO Certifications
Access appliance manuals, error code look-ups, checklists, and diagnostic tools to provide the support techs need to complete work orders faster.
“It is a challenging position because you need to know everything: construction, appliance repair, HVAC maintenance, fixture installs, and more. Doing as much as you can in-house without calling an outside company is always a goal.”
Erica Counts
Facilities Operations Specialist
“With SkillCat, we saw a 10% decrease in vendors within a few months.”
Zach McBrein
Regional Asset Manager at Four Star Realty
“The tools are a huge help. It shortens the learning curve...everything is in one place. So, that is a tremendous resource for efficiency in the field."
Trenton Knight
Director of Property Services at Dream Residential Reit (DRR)
Your maintenance team deserves the best!
Invest in policies and training that prioritize their safety, training, and job satisfaction to demonstrate their value to your organization.
More Maintenance Tools and Insights
Mastering Maintenance Retention: Tips to Keep Your Teams Engaged
Unlocking the Future of Maintenance: Empower Your Team and Reduce Turnover
