Customer Support
As a multifamily owner and operator, you are always looking for opportunities to improve overall performance. You search for additional ways to increase operational efficiencies, combat rising costs, and offset liability, all while building a positive company culture that supports your staff and residents. Your ability to effectively address these challenges is critical to the success of your property management company, and you don't have to do it alone.
Stand Out From The Competition
The multifamily housing market is fiercely competitive, with new developments and existing properties constantly vying for residents. Today's renters also have high expectations with varying needs and lifestyles to appeal to. What is your strategy to stand out from the competition?
Differentiating your properties and brand by offering compelling amenities is crucial to attract and retain high-quality residents. This requires a continuous focus on resident satisfaction and feedback to stay ahead of market trends and win more leases.
You must also compete for the best employees in the industry to keep your residents happy and properties running smoothly. Without well-trained and equipped teams onsite to carry out your plans, even the most sound strategies can fail.
Protect Your Reputation
In today's competitive landscape, cultivating strong relationships, addressing concerns, and ensuring high levels of resident and employee satisfaction are critical to your reputation.
A tarnished reputation can significantly impact your ability to attract and retain quality residents, recruit and retain top talent, and maintain positive relationships with local communities. Negative online reviews, social media backlash, or even lawsuits can damage your brand and make it difficult to compete in the market.
Complying with ever-changing local, state, and federal regulations related to rental housing, Fair Housing, and property maintenance can be difficult for even the most experienced property management teams. With an expert training and compliance partner like Grace Hill, you can build a strong foundation for long-term success in the multifamily industry.
76%
of multifamily professionals say operational efficiencies remain as their top challenge.1
49%
of managers believe that the reputation of their CEO is linked to the brand's standing.2
1 of 3
company owners say that negative reviews have caused damaged to their business.2
Create a Cycle of Improvement
When you combine our best-in-class training and policy manuals with our survey, mystery shopping, and reputation management solutions, you can create a cycle of continual improvement within your organization.
These powerful products work together to increase satisfaction, improve efficiency, and reduce risk.
Having one trusted company on your side for all your employee training and assessment needs delivers instant synergy to your tech stack.
Policy, Training, and Assessment Solutions That Drive Performance
Today’s multifamily rental housing industry is evolving quickly, and you need a trusted partner on your side to keep your business compliant, satisfy your residents, and retain the top talent in your markets.
Policies
Industry-Specific Policies
Reduce your exposure to legal and financial risks with policies that clearly outline daily procedures, role responsibilities, resident rights, and more!
Grace Hill’s Policies can help ensure compliance with Fair Housing laws, LIHTC, and other regulations to minimize your legal exposure. Establish clear expectations with policies that promote responsible behavior, maximize property value, and reduce maintenance costs.
Training
Award-Wining Multifamily Training
The secret is out: Happy, engaged employees lead to happier residents! Deliver a superior resident experience with training that equips your team with the skills to provide exceptional service and drive resident retention year after year.
Grace Hill’s Training ensures your team is fully trained on Fair Housing, harassment, safety, and other critical areas, minimizing risk and protecting your reputation. Our engaging training programs are designed to enhance employee skills, boost morale, and reduce costly turnover.
Surveys
Comprehensive Surveys Tools and
Industry Benchmarks
To thrive in today’s competitive multifamily landscape, you must differentiate your brand and build unparalleled resident loyalty. KingsleySurveys empowers you to do just that!
Our comprehensive survey solutions go beyond basic feedback to capture actionable data across your entire ecosystem — residents, tenants, employees, and even investors. This data translates into critical insights that fuel smarter business decisions and measurable improvements to your bottom line.
Reputation Management
Enhanced Online Reputation Management
Dominate local searches and get found by more qualified renters with optimized listings that rank higher on Google and other key platforms!
With Grace Hill, you can manage your online presence with ease using our library of customizable templates and social media publishing tools. Plus, our AI-powered reputation monitoring system flags potential issues before they snowball, allowing you to address resident concerns quickly and effectively.
Mystery Shopping
Unbiased Mystery Shopping Evaluations
To truly stand out and succeed in multifamily, you need to deliver an exceptional resident experience at every touchpoint. By proactively identifying and addressing issues, you can capture more leases and maintain a positive brand image.
Grace Hill Mystery Shopping provides unbiased insights into your leasing and service performance, revealing the hidden moments that impact satisfaction and perception. Our experienced shoppers simulate real-life scenarios to identify team strengths and training gaps, providing detailed reports with actionable insights to refine your leasing process, improve performance, and increase occupancy rates.
“The information we get from KingsleySurveys is invaluable in assessing operations and service gaps, helping us improve in real-time rather than months after the fact. The results speak for themselves with improved satisfaction scores across all KPIs each year since we began.”
Laurel Zacher
VP of Marketing & Customer Engagement at Security Properties Residential
“Once we partnered with Grace Hill, we never had a need or desire to leave. We receive such great service and pricing; why would we?”
Lydia Ackerman
VP of Property Management at Darby Development Company, Inc
“We have been partners with Grace Hill for over 15 years. It's exciting to see the new solutions they've added in the past couple of years. And how today, they're helping us tie together our policies, training, and mystery shopping to support the performance of our employees and properties.”
Pattie Woods
VP of Training & Development at Fogelman Properties
Stay Ahead of the Fast-Paced Multifamily Industry with a Trusted Partner
Talk to our experts about your specific needs, and together, let's build a plan for success!
1National Apartment Association, 2023
2Techreport, 2024