Customer Support
From Signals to Action, Without Leaving PerformanceHQ
Intelligence+ connects your survey, training, and mystery shop data into one AI-driven action layer — try it yourself, right now.
Every property in your portfolio is generating signals: how residents feel, how prepared your teams are, how properties perform against standard. The problem was never visibility. It's that turning those signals into consistent action has always required a person to interpret them — and interpretation varies by property, by region, by whoever's in the role that day.
Intelligence+ removes that guesswork. It reads the signals already captured across PerformanceHQ and delivers prioritized, assignable action plans — the same insight, the same recommended next step, at every property, every time.
Interactive Tutorial: Live Intelligence+ Demo
Take it for a spin below. No setup, no hoops to jump through — just a live look at how Intelligence+ actually works in PerformanceHQ.
Your Signals, Finally Connected
Resident surveys tell you how residents feel. Training compliance tells you how prepared your team is. Mystery shopping tells you how the property performs against standard. On their own, each is a partial picture. Intelligence+ correlates them, so a dip in survey sentiment isn't just a number — it's connected to the training gap or service issue actually driving it.
Insight That Comes With a Plan
Most tools stop at reporting. Intelligence+ goes further: when an insight surfaces, it recommends the specific action to take — often the exact training course from the Grace Hill catalog most likely to close the gap — and lets a manager assign it in one click, right from the insight card.
"I love how Intelligence+ gives us clear, actionable guidance so we can confidently make improvements that boost resident satisfaction and performance across our portfolio. It's not just a report; it's a playbook for success."
Sara Perry
Director of Brand, Marketing & Customer Experience at HILLS Properties
Built for Multifamily, Not Generic AI
Intelligence+ is trained on years of aggregated property performance data and industry expertise — lease cycles, renewal behavior, operational and compliance realities specific to multifamily. That's the difference between a recommendation that sounds reasonable and one that's actually right for your portfolio.
Consistency Across Every Property
The biggest driver of uneven performance isn't a lack of effort — it's that execution depends on who's interpreting the data. Intelligence+ makes the right action clear and consistent everywhere, so best practice scales across the portfolio instead of depending on which manager happens to be on-site.
See Beyond Your Four Walls
With HelloData market comps built into Intelligence+, you can ask Gracie to pull rent, occupancy, and amenity data for comparable properties in your market — and correlate it directly with resident sentiment in the same conversation. That's how you catch a property still offering concessions while most of its comps are fully leased, before it shows up as lost revenue.
Built for Every Role on Your Team
Owner/Operators & Asset Managers
Owner/Operators & Asset Managers
Resident sentiment and HelloData market comps show up together in one view — rent, occupancy, and amenity positioning alongside how residents actually feel — giving pricing and capital decisions the full picture.
Ops & Regional Leaders
Operations & Regional Leaders
Every property gets its own prioritized action plan, built on the same industry expertise across the portfolio — leaving no one guessing what to do next.
Training & HR Leaders
Training & HR Leaders
Intelligence+ identifies the specific course for the gap at each property, with one-click assignment so the right training goes out immediately.
Don't Take It From Us — Hear From Our Customers
Multifamily leaders who've made the switch to PerformanceHQ aren't shy about the results. Hear directly from operators who've lived through the process — and why they'd make the same call again.
Ready to See It Applied to Your Portfolio?
Request Your Full PerformanceHQ and Intelligence+ Demo Today.
Success Story
See how Perennial Properties turned resident feedback into a six-figure amenity upgrade with Intelligence+.