Customer Support
Whether you're a seasoned professional or an emerging leader, this on-demand webinar offers valuable lessons and inspiration from one of the industry's top leaders. Don't miss this opportunity to gain actionable insights and connect with peers.
In this session, you'll learn:
- Emily Watson's leadership principles and practices.
- Strategies for fostering a high-performing team.
- Insights on operational excellence in the residential sector.
- Navigating challenges and driving innovation.
Our Speakers
Emily Watson
Chief Operating Officer | Lantower Residential
Emily Watson serves as Chief Operating Officer at Lantower Residential, where she oversees portfolio management, accounting, organizational development, property management, and company operations.
Prior to joining Lantower Residential, Emily was Managing Director for Berkshire Residential, overseeing over 21,000 units in 20 major markets throughout the United States. She also has held senior roles at Equity Residential, McDowell Properties, and Buckingham Companies.
Emily attended the University of North Texas and holds a Bachelor of Business Administration degree. She is a Certified Property Manager through the Institute of Real Estate Management, a Certified Commercial Investment Member (CCIM), and a member of the Urban Land Institute (ULI).
Krisann Gaiko
Senior VP of Content Strategy | Grace Hill
Krisann Gaiko is Grace Hill’s Senior Vice President of Content Strategy. She joined the team in 2018 as Senior Director of Account Management after Grace Hill acquired The Strategic Solution, where she had worked for over 15 years. Krisann has spent her entire career in multifamily, working in various onsite and training roles prior to moving to the supplier partner side.
Krisann is passionate about helping people and consistently ensures that the Grace Hill teams are empowered to serve customers through a consultative approach to employee and property performance. Krisann has a Bachelor of Arts from Texas Tech University. In her free time, she enjoys spending time with her husband, three kids, and two fur babies. To relax, she likes to play the piano and decompress with yoga.