Customer Support
More CRE organizations trust Grace Hill to help increase asset value.
Grace Hill’s KingsleySurveys helps you effectively conduct tenant, employee, or investor assessments to capture unbiased feedback from their experience. Unlike other solutions, our team of dedicated experts will compare your results to CRE benchmarks, helping to translate your data into actionable insights that drive results. Plus, with the addition of PolicyPartner, you can leverage standard procedures and policies to reduce risk and create a consistent experience across your portfolio.
Increase Renewals
Mitigate Risk
Retain Employees
Enhance Property Value
Tenant Surveys
Gain objective insights into the tenant experience
- Measure property performance and identify improvement areas.
- Understand tenant satisfaction and uncover renewal risks.
- Increase renewal rates by proactively addressing concerns.
- Prioritize capital expenditures and property enhancements.
- Determine the likelihood of recommending properties and protect your brand.
CRE Policies
Standardize Commercial Policies and Increase Asset Value
- Document procedures and ensure employees understand expectations.
- Policy manuals tailored to your specific property and portfolio needs.
- Manage policies in one location, accessible by everyone, from anywhere.
- Rest assured that policies comply with changing laws and regulations.
KingsleySurveys Supports Multiple Commercial Sectors
Office
Industrial
Medical
Retail
Trusted By CRE Organizations
12 of 15
Largest global investment managers partner with Grace Hill
2.2 Billion
Sq ft managed by commercial clients
120k+
CRE stakeholders surveyed annually
3.5x
More likely to renew lease when satisfied
"It’s a phenomenal tool to get a good sense of what your tenants are happy with and what can be improved. It’s been incredibly helpful to our tenants and teams."
Amanda Schroeder, Director of Client Engagement & Business Operations, Lillibridge Healthcare Services
Kingsley Excellence Award
Stand out from your competition.
Each year, we recognize individual properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award.